Trusted Agent profile · London
★★★★★
319 reviews across 1 platform
Hillcrest House, 85-87 High Road, London, E18 2QP
Bairstow Eves Lettings's office in London, at Hillcrest House, is rated 4.8 out of 5 across 319 reviews on 1 platform, including 319 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of two awards Bairstow Eves Lettings won in 2026.
The Trusted Agent 2026 results for Bairstow Eves Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleTo be honest ,in my view this is the best player in the business right now.The staff ,Alicia and her team were outstanding .Their communication and patience deserves a 6 star rating, if one exists.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleAlicia was extremely helpful, professional and knowledgeable. She greatly assisted me and provided not only exceptional service but also priceless advice, extensive time and fantastic customer care. I can not recommend highly enough :)
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlicia is very kind and helpful. She is very professional as she works very efficiently and is always able to take into her clients’ perspectives. Thank you, Alicia 😊 …
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleGreat and prompt communications, friendly customer service and attentive to my needs. Special thanks to Alicia for ensuring a smooth process all the way during my search.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleAlicia was really helpful and accommodating while I was searching for somewhere to rent
Thank you for taking the time to leave us this tremendous 5* review Sam. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery good service especially from alicia she is very good and helped me so much I think she is the best thanks Alicia for helping me to find a good accommodation
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleHayley and the staff at South Woodford were very knowledgeable and had a professional attitude during our recent visit. We were put at ease immediately and would have no hesitation using them again or recommending to others
5/5
GoogleEsmeralda was great to deal with. Throughout the whole time we were looking for a rental property, she was really helpful and called us regularly. A pleasure to work with. Thank you
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI moved to UK (from India) in August 2022 and got in touch with Bairstow Eves team for my rental property search. I had extremely satisfying and positive experience right from the beginning until the very end. *Esmeralda Desa* from Bairstow team was in constant touch with over mobile for every step - collecting precise requirements, suggesting properites specifically tailored to specific needs of my family, providing directions and background on the property, arranging viewings and being available for any/all of my questions. I would definitely recommend the team! Thank you *Esmeralda*, your patience and attention to detail gave me a very positive experience, especially for someone who arrived right then in a foreign land and looking for advice. I wish the team and Esmeralda with best wishes for the business to prosper and continue helping people.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy boyfriend and I have just had such a great experience with Hamzah as our property manager. Our boiler suddenly stopped working and he was so incredibly helpful, proactive and supportive throughout the whole process of getting it sorted. Something we really appreciated was the fact that he was regularly updating us which is so reassuring when you're without hot water. We never had to chase anything up - he was always on it! He is the best property manager we have ever had and we really appreciated his help during a stressful week! Thank you!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleGavin, Ellie, and Hayley were all so supportive and very informative during our new letting agreement and I couldn’t recommend Hetheringtons South Woodford enough! My partner and I are so impressed with their help throughout the entire letting process. Thank you guys!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleThank you to Alicia, Hayley and Lauren, we had issues with our first rented property and the team helped us find the perfect property for us including my 2 little dogs. I can't thank you all enough for your help, advice and support throughout the last month. Excellent service more than worth the 5 *.
Many thanks Louise for your excellent 5* review. It gives me great pleasure to read that once again our Hetheringtons branch were professional, supportive and helpful. I will of course pass on your kind comments and high praise to Alicia, Hayley, Lauren and the branch. Kind regards, Lucy.
5/5
GoogleHad an amazing experience with Braistow. Alicia has been super prompt and patient with the entire process. Will definitely recommend Brakstow's services to others
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleFriendly customer service and attentive to my needs. Many thanks to Helen for ensuring an effortless process all the way during my search.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
Googlei am extremely happy to meet Itayi, he has good soul, friendly and care for us. thank you Itayi and your team. i am very happy for you helped us.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleAlicia was incredibly helpful, offering great market insight and tips for securing a place. Not often you get to work with an honest and helpful agent - would highly recommend!
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWould highly recommend Alicia and Hayley. They helped us get into the property quickly and were helpful within the entire process.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleOutstanding help and support received from Alicia. One of the best experiences I've had and cannot recommend Alicia at Hetheringtons enough. Alicia was always able and available to help and guide us through the process and felt I received a truly personal friendly and super efficient service. Thank you so much!
Thank you Jessica for your 5* review and kind comments. It's good to hear that Alicia has provided you with excellent service worth recommending. All the best, Mike.
5/5
GoogleBrilliant service - Itayi was immensely helpful throughout and I cannot recommend him and Bairstow eves enough for an easy and stress free move
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHelen made my move so much easier. She was proactive in finding properties that matched my criteria.
Burcu, thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleLavona and her team were really friendly, professional and effective in managing all the burden of endless paper work. They helped us settle in a very cosy and long-waited property. I trully recommmend them!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had such a great experience finding a place to rent, with Alicia Neal helping me. I didn’t know the process could run as quickly and smoothly as it did. I found a place I loved and by the weekend, I had the keys. I would definitely recommend Hetheringtons!!
Hi Taide, many thanks for your wonderful 5* review and recommendation. I'm delighted that Alicia and the team at Hetheringtons provided you with such a great and speedy service! Best wishes in your new home, Tracey
5/5
GoogleA very professional agency with a focus on customer care. I had the pleaseure of dealing with Itayi who has been extremley helpful each step along the way. He made me feel at ease during a challanging moment such as moving. Definetley felt like my best intrest was looked out for. He was very quick to respond and made the application process a breeze. I will defientley use this agency for future moves.
Thank you Filip for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
5/5
GoogleHighly recommend this agency.I’m very pleased with their service.especially many thanks to Lavona who literally done everything to help me move in 1 week.she’s serious, trustworthy,professional,quick and very friendly.I can’t thank her enough for everything.many many thanks!:)PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bairstow Eves Lettings's London office has 319 reviews across 1 platform: 319 on Google.
Bairstow Eves Lettings London is rated 4.8 out of 5 across all 319 reviews, and 4.8 out of 5 on Google from 319 reviews.
Yes. In The Trusted Agent 2026 awards: Bairstow Eves Lettings, London won Gold; Bairstow Eves Lettings, Chafford Hundred won Gold.
Bairstow Eves Lettings London, Hillcrest House, 85-87 High Road, London, E18 2QP.
