Bairstow Eves London reviews

★★★★★ 1/5

Google

They were very friendly and personable before contracts and money were exchanged. However, their responsiveness (and politeness) has rapidly fallen off afterwards. Internal miscommunication meant that our rental property was not inspected in time after the previous tenants moved out, and the flat was filthy with mildew throughout hidden behind the furniture. Despite “managing” the property it seems nobody could visited the flat in years for it to have been in this state. We had to extend our rental on our previous flat and hire a van for another day as we were not able to move in on time. Getting anyone to take responsibility has been very difficult. The telephone is never answered. Requests to call back are not answered. Multiple emails have not been responded to. One member of staff still had their out-of-office reply from three months ago. In fact, the only email we have received from them since moving in (despite these problems) was to ask for a Google review! I sent them a draft of this review, hoping that it might prompt them to take responsibility and make good. Having ignored four emails, they did eventually reply after seeing it. However, even then - they continued to fail to accept responsibility for their errors, and I had to tease an apology out of them for ignoring my previous correspondence. They only provided details of the complaints procedure after I had asked for it three times. Basic manners, integrity, and honesty are missing from this organisation -I would not recommend them to tenants nor landlords.

Jay · 13 June 2020

★★★★★ 5/5

Google

I have just completed on the sale of my property after a very long and complicated sale process. Scott Lewis deserves great credit for his unending pursuit of the best possible price, which incredibly ended up £19,000 above two previous offers. He and his team worked extremely hard to secure the deal and see it through to the end. I would most certainly recommend this agency and would definitely use them for any future sales of my properties. Well done all. Mike Kiel

Maggie · 13 June 2020

★★★★★ 5/5

Trustpilot

The customer service base on day to

The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process

Arreyngang · 2 February 2024

★★★★★ 5/5

Google

They are very good especially Samantha, the property manager. She answers all my queries and kept me updated all the time.

Ericka · 13 June 2022

★★★★★ 1/5

Trustpilot

Total failure in Hucknall

Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.

Tony · 29 August 2024

★★★★★ 5/5

Google

Thanks to Kat Evelyn for helping us move into a beautiful home. Very professional and helpful. Excellent customer service from the start till the end. Highly recommended.

Kesavan · 13 June 2021

★★★★★ 5/5

Google

Thank you Izabela cuber i had a very strong help from you all the time. You are such a nice n lovely person 7 star service I recommend this lady as a great 😘😘😘😘 …

Shimla · 14 June 2018

★★★★★ 5/5

Google

I’ve been looking for a flat for a while until I came across these guys. The member of staff from Bairstow that helped me throughout the process was Mesba. He was extremely professional and helpful and I can not recommend these guys enough!

Naeem · 29 May 2024

★★★★★ 5/5

Google

The Stratford branch has been transformed since Jay Jethwa has become manager. He is running the branch now alot better than his predecessor ever did. The communication has improved, as has the service.

B · 4 November 2024

★★★★★ 1/5

Trustpilot

Absolute worst estate agents

Absolute worst estate agents! Took our 6 months rent upfront told us we could move into the property only to be told 5 hours after we were due to get the keys that we weren’t allowed to have the property after all! We had paid for removals and were literally sitting outside the house only to be mucked about for the entire day. Very disappointing and if we could give them zero stars we would!

Alice · 18 May 2024

★★★★★ 5/5

Trustpilot

Incredible estate agents

Tia, Clair and Jordon have been super helpful and found exactly what we were looking for to rent. They have been professional, communicative and responsive - Tia went above and beyond what you should expect from an estate agent and I’m very grateful for this team. Highly recommend Bairstow Eaves in Walthamstow

Emma · 2 June 2022

★★★★★ 5/5

Google

I would like to say a massive Thankyou to the rental team, they were amazing ! They immediately fulfilled my needs professionally in a very polite and welcoming manner. I would like to say a huge Thankyou to Remy Tracey , for being so polite and helping , I would recommend the rental team they are great!

Kiera · 13 June 2023

★★★★★ 1/5

Google

Me and my partner had the worst experience with them. All those sophisticated talks arr until you move in.Katrina who helped us find the property was very helpful. But after moving in we realised that property has some very big issues, one being no working exhaust and the second was presence of mould, even in the cupboards. Third issue was heating. We reported those over and over again,via email and to the people visiting to check on the property. We reported these issues as soon as we moved in and all we got was the reassurance from them every time that they will solve these within a couple days time. Never resolved. And then after moving out we had to deal with the worst peraon jake Norton. Who denied that anyone visited the property to check while we were in there. We gave him email proof but he never wanted to help us in that. And they deducted £666 from the deposit because of the presence of these issues.

Syed · 14 June 2019

★★★★★ 1/5

Google

I never post negative reviews about anyone. But these people made me do it. I had the worst experience ever with these people. I took care of their property which never had any heating working and never anybody came to fix anything. They are still deducting £666.00 from my deposit for extremely nothing. I wish I had the time to take them to court. This shows that this sophisticated looking company is just good for eyes. Otherwise it’s just about the Money for them. I wish I had never gone to them. My hard earned money they took away for no reason. My heart still pounds when I think about my loss.

Syed · 14 June 2019

★★★★★ 1/5

Google

One of the estate agents here was incredibly rude to my mother. We came in and asked if it was possible to have a viewing of a house a little earlier, and he was incredibly rude and actually sent us away. When the actual viewing was meant to take place, he then sent a colleague instead of coming himself. When my mother then made an offer on the house, her emails were ignored for over 24 hours (which is incredibly rude considering she is literally offering them money) and when they did get back to her the agent actually had the audacity to call her up and have a row with her down the phone because the offer was too low. Absolutely abysmal service and experience, and would not recommend at all.

Milan · 14 June 2019

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Dishonest, incompetent, the last 18 months have been infuriating stressful and costly, systemic failures in their property management team, did not manage the property licensing process, Help2 Rent tenant, let the H2R rent guarantee expire, so no rent cover and tenant in significant arrears, a personal data breach, lost keys, among a litany of failures. Avoid this company at all costs look around do t be fooled by the size of this company, it’s size dwarfs its ability to manage a single property with competence or integrity.

Deane · 18 January 2024

★★★★★ 1/5

Google

I had a very bad experience with them. We were ready to move, hired a van for our furniture and when we came for our meeting to collect the keys they said that they were expecting us 5 days later . By the way in the contract we have the correct date so its their fault. We had to cancel everything and pay all the fees. Never again!! I wouldn't recommend this agency to anyone. Irresponsible, rude and disrespectful.

Fay · 14 June 2019

★★★★★ 1/5

Trustpilot

Purchasing a property

While in the process of purchasing a property i had my mortgage adviser and solicitor, but the agent pressured me into using their services by stating multiple times on the phone the seller would rather the buyer use their services. After the third time i was pressured into saying yes because in all the telephone conversations i was not getting anywhere until I said yes.The mistake I made was having all this conversation in a telephone conversation instead of emails. Their complaint department just threw the case under the bus because I had no evidence and their telephone conversations were not recorded.I avoid this company and their services.

Asif · 28 December 2023

★★★★★ 5/5

Google

I rate them with 5 star ⭐️ as they were really helpful to rent the house. The price that they offered was the best among other. They assisted us with everything related to renting the house. I would like to mention Shahidul Islam and thank him for his professionalism. He is an excellent professional to help you as much as he can.PositiveQuality, Professionalism, Value

Islombek · 25 August 2022

★★★★★ 1/5

Google

The office (sales team) is full of a bunch of liars from the point of first contact right till the end of my dealings with Bairstow Eves. Since then I have bought two other properties as BTL from other agents in E15 and I will recommend BTL investors to look for other agents around. From the moment the sales agent answered the phone ( ie raising the tone of voice in an unfriendly manner) right till the moment they told me that the property was sold to someone else, I really felt cheated (in fact they promised that the vendor had agreed to sell to me and stopped all the viewings , but then I found out that Bairstow went behind my back and sold it to someone else whilst kept me waiting anxiously ). I would advise all serious buyers to consider other agents. Being a BTL landlord myself now, I will also never use this cheap agent again. This agent deserved to be voted off as the WEAKEST LINK in the whole market in E15.

Amatanok · 14 June 2018

★★★★★ 1/5

Google

Hard to communicate with. Unknowledgeable about properties, for example, did not know who block management was for my building and simply told me to ask my (seemingly phantom) neighbours. Made us pay for the electricity meter being in defecit and to get a new fornt door key cut and said they would reimburse. After multiple attempts to get this to happen, it did not. Just lousy and slack in general. Whether you're tenant or property owner: I advise against them.

Mel · 14 June 2018

★★★★★ 5/5

Google

I recently have a bereavement in the family and had to go through the process of selling a property, I found Mr Lewis took the strain off of me, walking me through the process, which made it much easier for me to deal with. I would highly recommend this service.

Michelle · 16 October 2023

★★★★★ 1/5

Google

They tried and sell me their mortgage broker when I was in a bidding war on one of their properties. I was under the impression I was just going into the office to have my finances verified, but instead I was given a sales pitch by a broker who told me (in a really round about way - no doubt to protect themselves legally) I would be in a better position if I used their broker. These practices should be illegal. Very disheartening and dishonest agency who prey on vulnerable, desperate homebuyers - to avoid at all costs.

Adrian · 14 June 2017

★★★★★ 5/5

Google

Thank you to Katrina and Anita who were very professional and proactive from start to finish!

Prithviraj · 13 June 2022