5/5
GoogleGreat team, very helpful. Jay gives me a big help on managing my flat, he is so kind and knowledgeable. Ian always gives me valuable advice.and let me have a better understanding of properly market. Thank you so much.
Trusted Agent profile · London
Bairstow Eves London reviews
★★★★★
1,026 reviews across 2 platforms
142 The Grove, Stratford, London, E15 1NS
Bairstow Eves's office in London, at 142 The Grove, is rated 3.4 out of 5 across 1,026 reviews on two platforms, including 417 Google reviews rated 4.3.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleI used to rent a flat with Bairstrow Eves stratford branch, the staff are very helpful, specially the manager Karen. I highly recommend Bairstrow Eves.
Agent replied · 12 June 2024
Hi Meagan, Thank you for taking the time to leave this lovely review and Karen and the team at Bairstiow Eves. It is always great to see feedback like this as it confirms that we are delivering the excellent service that we always aim to provide. Many thanks again. Regan.
5/5
Trustpilot'I was totally satisfied with Bairstow…
'I was totally satisfied with Bairstow Eves during the sale of my house.They kept in touch with me and communicated throughout the whole process. Their explanations were clear. Each member of the staff that I had dealings with were friendly and personable and they helped to make everything easy from beginning to end. In particular, they were extremely quick to put my house on the market and worked very quickly to arrange the initial viewings. Their emails were friendly and not too formal.
5/5
GoogleUnderstanding the market and offering appropriate advice was key to getting the property SOLD. Thanks Scott, IAN and the team at the Stratford Branch.
Agent replied · 12 June 2024
Thank you Mohamed for your 5* review of our Bairstow Eves team in Stratford. It is great to read that you were able to benefit from the knowledge and expertise of our team and that they achieved you a successful sale. Kind regards, Jackson.
5/5
TrustpilotFrinton on sea branch
Frinton on sea branch, Jodie went above and beyond the call of duty to ensure that this House sale went ahead. With problem after problem mounting against the sale she was the glue that held the whole deal together. I'll be eternally grateful to her. What an asset to your company. A+ Mr T Drake
5/5
TrustpilotBairstow Eves Bow-
Karl was our estate agent and I can't explain how helpful and great he was. He stuck with us to find the right property, even though this took a while and eventually helped us find out dream first little flat together (my partner and I) which we have now very happily been in for nearly a year.
1/5
GoogleWorst experince ever with an estate agent. Avoid them!!! I was asked to provide a full AIP just to view the flat I was interested in. I was told as well that the flat was sold but now the flat is still available on their website with a notice to bid with a higher offer! Verry disappointed..
1/5
TrustpilotSly, money grabbers
My experience was a short one with Barstow (Sutton branch) when I simply asked to view a property. Confirmed I have my own AIP and without asking she goes on to try and sell me their services. I didn't agree to any financial consultation but they set one up anyway. I said I didn't need it and wasn't able to view the property without one. The fact they don't even ask and just set it up is so sly. Wouldn't recommend for anyone let alone a first time buyer.
5/5
GoogleI have a great experience with Mesba as he’s very dedicated to his work he is also very passionate,patient and understanding. Mesba I thank you for being a great experience agent
Agent replied · 12 June 2024
Hi Saffie Nyass, thank you for sharing your positive experience with Mesba. We are delighted to hear that he provided dedicated and passionate service. We appreciate your kind words and look forward to assisting you in the future.
1/5
TrustpilotIf I could leave zero I would
If I could leave zero I would! We recently moved into a rental properrenting threw these cowboys! We've had nothing but problems, first no gas safety checks were conducted, major leak happened from bathroom to the kitchen leaving us with no power, could we get hold of anyone? No! We are left with major damage to our belongings and currently looking for somewhere else to move to! I also feel fro the landlord are they aware that this property is managed by such con artists!
1/5
TrustpilotWe had a very disappointing experience with Walthamstow Bairstoweves
We had a very disappointing experience with Bairstow Eves in Walthamstow.
4/5
GoogleGood service. Prompt replies to emails and consistent communication made. Very accommodating to my needs. Thank you for the great service.
Agent replied · 9 December 2024
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWorst estate agent in London
Would avoid them like a plague. Withheld deposit unlawfully, failing to meet all legislative expectations on returning funds in an appropriate manner. Poor communicators on the whole, but even worse over the phone if you are able to get hold of them. They utilise the art of deception and deceit in check out reports, selective emails chains and delay tactics. Avoid at all costs!
5/5
GoogleRejaul and Remy’s customer service was so impeccable me and my parents were left amazed. I was never met with such amazing customer service and it was left with the best rental agreement I found. I would like to also have this as an opportunity to thank bairstow eves and their advisers for the great work.
Agent replied · 12 June 2024
Thanks so much for this great 5* review. Rejaul, Remy and the team really appreciate your feedback and kind words. Graham - Customer Relations
5/5
GoogleMya and Karen and Luke made brilliant work. They are very professional and helpful. We are lucky to meet them.
Agent replied · 12 June 2024
It's great to see that Mya, Karen, Luke and the Bairstow Eves team were once again able to provide their proven 5* service! Thank you Slawomir. Kind regards, Lucy.
1/5
TrustpilotContract Should Be Illegal
I could write an essay on how bad this company is. Essentially once you sign the contract, you have 14 days under law to cancel, but after that period you have to give them their money. They were badgering me to get my flat on sale for a holiday period, and then they missed the holiday period with their sales event to get it online. Said it would have taken x3 weeks to take the photos and get it online. So I said give me back the keys, as I want to do some extra bits (new hob, lights, breakfast bar). Then I went to purple Bricks who had it online in 2 days, and told Bairstow Eves "I don't care if I have to pay you, I want nothing more to do with you". And complained. So their internal complaints service decided that it was my fault it wasn't online in time because I was holding it up by doing extra work. Even though I had the emails proving the opposite. So then I went to the Ombudsman just to waste more time, and asked them a simple question "When does the contract end?" To which they replied "We can't tell you because we're not legally trained". Then they sent me the code of conduct that the Ombudsman writes which is the legal framework that estate agents write their contracts against. And Bairstow Eves sent an illegible page in response, and said if I signed it I should understand it. So if they (all parties) can't answer a simple question like that, how are members of the public meant to have a full understanding of it? Especially when it mentions duration of the contract is in section 3 (of the estate agent's contract) - then you look for it and it goes: section 1,2,4,5,6,7,8.The bottom line is - they get your signature, and then they can go golfing or whatever else they get up to, and they're legally entitled under British law to their money once you sell with another agent, or find a buyer.* And everything else that's meant to represent consumer rights is a farce. *In terms of finding the buyer: they say they've always got people on the books even before it goes online. That even when another agent finds a buyer, it was them. That they might have told a spouse or sibling who informed your buyer. That if you find a buyer yourself and don't use another agent for two years, there's no way of proving it was you that found them, but the marketing period is indefinite. Even if the contract states the marketing period is for 5 months or so, it will still state it's indefinite at the same time, and they state that from the moment you've signed they've already got interested parties. Etc, etc.
5/5
GoogleReally helpful and kind agents, completely understanding and patient with my circumstances and helped in every way possible, would recommend!
Agent replied · 11 November 2024
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBairstow eves lettings Romford
Bairstow eves lettings Romford - never do any business with them. They have been charging huge fees from landlords and never return call or email. We have also complained to Customer care team 4 weeks back and there has been no progress in our complaint. The have charged us for annual renewal fee that was not included in the contract and inspite of multiple calls and emails we havent been refunded (all proof emailed to the team multiple times). None of the staff members are professional and inspite of multiple emails and calls we get informed that their manager will call us and they dont know anything about the matter.
5/5
TrustpilotStratford office - excellent service
Excellent service from the Stratford office, especially Katrina and Ian. The team are friendly, professional and communicative and they know the area well - I highly recommend them for anyone looking to buy, sell or let in E15.
5/5
GoogleMya Karen and Anna Maria was very helpful with finding us a property and moving us in fastly
Agent replied · 12 June 2024
Thank you Bejanu for your 5* review! Best wishes, Scott
5/5
Googlelm Very happy to choose baisrtow eves as my agent, Rej & Omar been extremely professional and helpful with great ideas and advices, highly appreciated your advice and help .
Agent replied · 12 June 2024
Hi Belkacem, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
5/5
GoogleI’ve had a really awesome experience with bairstow eves. They are really kind and brilliant. I’m really thankful to Mesba Uddin Oyon. The process is really quick.
Agent replied · 12 June 2024
Hi Alin Valentin, thank you for sharing your awesome experience with Bairstow Eves! We're delighted to hear that Mesba Uddin Oyon provided you with kind and brilliant service, making the process quick for you. We appreciate your feedback! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBairstow eves Bow branch etc
Bairstow eves Bow branch etc. Called me back but because I was unable to secure the rented property within 6 days Failed to email me the property information that I requested. Failed to reply to my Whatsapp messages for a whole 4 days and have refused to explain why the property /properties is still advertised on EVERY search engine. Failed to explain why its being let at a different price and have blocked me from whatsapp. Just had an incoming call but they hung up before I could even pick up the phone that is sitting right next to me. Absolutely disgusting behaviour from Alan Harvey at Bairstow eves. Zero customer service skills
5/5
GoogleGreat service. Have to thank to Izabela cus she was awsome and helped us all the way. Highly recommended.
Agent replied · 12 June 2024
Thank you for this wonderful 5* review and recommendation. It is always great to read such feedback and i will make sure i pass on your comment to Izabela at Bairstow Eves in Stratford. Kind Regards, Sarah
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Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
