Trusted Agent profile · London

Bairstow Eves London reviews

3.4

★★★★★

1,026 reviews across 2 platforms

142 The Grove, Stratford, London, E15 1NS

Bairstow Eves's office in London, at 142 The Grove, is rated 3.4 out of 5 across 1,026 reviews on two platforms, including 417 Google reviews rated 4.3.

Google logo

4.3 / 5

417

Reviews on Google

This office

Trustpilot logo

609

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

The most efficient process in finding a property I have experienced. Information as to what we were looking for was quickly assessed and a suitable property was found. The agents are helpful and know the properties well. Specifically Katrina who helped us find our new apartment, she managed to have everything sorted in no time at all and we were very pleased with her complete professionalism throughout.

Mat · 14 June 2018

Agent replied · 12 June 2024

Thanks for the wonderful 5* review of our Bairstow Eves branch in Stratford. I'm really glad to read that Katrina and the team offered such a helpful and knowledgeable service and that you benefited from their efficient and professional approach throughout. Kind regards, Michael

5/5

Google

I would strongly suggest them since the team has helped us to get settled in the house within a very short span of time, and they assisted me through all the procedures with ease and detailed explanation. And still If I want to check anything about the house, I get replied genuinely and sincerely. Especially talking about Akim, Rejaul and Karl, thank you mates for getting us smoothly settled in our new home.

Mirsha · 18 July 2023

1/5

Trustpilot

The agents are nice

The agents are nice, but unfortunately they are capable of lowering the property's price. Despite assurances that the price is final, you shouldn't trust them. I do not recommend.

Joanna · 21 July 2025

1/5

Trustpilot

No care

They don’t care about the state of the properties they rent out . They just want to get paid , keep the owner of the house happy . No rights for tenants , even if you have 6 kids they will serve you a section 21 after living in rubbish conditions and asking for it to be sorted . Minus 5 stars

Jah · 21 March 2024

5/5

Google

They made renting very seamless for even though I had a very busy schedule while trying to move back to London. I recommend them for your letting needs

Chris · 13 April 2024

Agent replied · 12 June 2024

Chris Wayii thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Great service and support from Scott, Ellie and Edina throughout my property sale. Would recommend!

Ian · 20 November 2024

Agent replied · 23 November 2024

Many thanks for your fantastic 5* review and recommendation Ian. I will of course pass on your kind hearted words to our Stratford branch. Best wishes, Lucy, Customer Relations.

4/5

Google

They are good to help. I bought my flat and they help me lot. Thanks Bairstow

NAZMUL · 4 November 2024

Agent replied · 11 November 2024

Nazmul, thank you for your kind words and for sharing your experience. We're delighted to hear that we could assist you with buying your flat. Best regards, Lucy, Customer Relations Team

1/5

Trustpilot

Landlord is the final word and agency…

Landlord is the final word and agency doesn’t involve in dispute with land lord.

Cyril · 23 February 2024

5/5

Google

Big thanks to Stratford branch for great service. Izabela did great job to get us moved in.

Edoardo · 14 June 2018

Agent replied · 12 June 2024

Hi, Edoardo Thank you for leaving this review! I will make sure this gets fed back to Izabela as it sounds like she has earned those 5 stars! Kind regards, Chris

1/5

Trustpilot

Very disappointed with the "service"…

Very disappointed with the "service" they gave to my elderly parents. They talked a good talk to get their sale but their service has been non existent. They pressured my parents into using their solicitors and I had to contact them to remind them that any instructions must come through me. They said they would mailshot properties for my parents to buy but no evidence of this. They had 3 offers during the first weekend of advertising the property and then immediately removed it from the website even though it was offers over. Absolutely no contact from the agents. Appalling service from start to finish. Very disappointed.

Anne · 22 September 2022

1/5

Trustpilot

Unprofessional Service. Beware.

Called the North Finchley branch to arrange a valuation over a week ago. I explained that I lived miles away from the property and I explained that the property was a ground floor flat and agent told me it was a maisonette. He said all ground floors are maisonettes! However I booked a valuation appointment for today at 11. I waited until 11.30 and called the branch and was told that they had tried to call me in the week to cancel and left a voicemail, they did not and I dont have voicemail. They did not email the cancellation. I told them I had emails confirming and asked why they didn't call me today as I live so far away and he apologised and wanted to reschedule! Very unprofessional. Do not use, I won't be.

Sadie · 17 September 2022

5/5

Google

Great service. Transaction handled by Scott who have me confidence he could negotiate any issues and did from the outset, thank you also to Ian and Katrina, it felt like the whole team were working for me. Thank you all.

Ricky · 13 June 2023

Agent replied · 12 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Mya was very helpful and respectful with us although we struggle with English! Thumbs up

Milon · 14 June 2019

Agent replied · 12 June 2024

Thank you Milon for taking the time to leave us this excellent review, it's great to see that the Bairstow Eves team were once again able to provide their proven, 5* service! Best wishes, Lucy.

4/5

Trustpilot

Excellent

Just want to say a huge thank you to the staff at Bairstoweves Eves Barkingside, especially Kimberley who made it possible for us to secure our home during this uncertain time. If it weren’t for you, this wouldn’t have been possible. Thank you so much.

Tahmina · 26 March 2020

5/5

Trustpilot

We recently moved house and went…

We recently moved house and went through the atherstone branch. Michala was amazing and nothing was too much trouble at all. Even when I was phoning every day at the end. Thank you from Claire Green and Neil Maccallum x

Claire · 15 June 2021

5/5

Google

I’ve had a really awesome experience with bairstow eves. They are really kind and brilliant. I’m really thankful to Omar. The process is really quick.

Maneesha · 13 May 2024

Agent replied · 12 June 2024

Thank you for leaving us your superb 5* review Maneesha Vanavasam. Best wishes, Lucy, Customer Relations.

5/5

Google

Nice experience. Gave us a lot of help to move in. Thanks to Izabela. Katrina and Karen!!!!

Cristina · 14 June 2017

Agent replied · 12 June 2024

Hi Cristina, Thank you for the great, 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by Izabela, Katrina, Karen and the entire Bairstow Eves team in Stratford. Many thanks!

1/5

Google

I rented a flat from this agency and did not return my deposit. I now will be forced to take legal action against them. They are friendly at the start but a nightmare at the end of your tenancy.

Zach · 13 June 2023

Agent replied · 12 June 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

The team at Bairstow Eves in Stratford have been very helpful, we have had a rocky road since our Dad passed away and they have been professional and patient with all the ups and downs of probate. Thank you

Sharon · 13 June 2023

Agent replied · 12 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

Amazing service from start to finish with the lettings team at the Stratford branch! I can’t thank them enough for how quick and efficient my lettings process was from making an offer to referencing and to actually moving in!

Taylor · 13 June 2023

Agent replied · 12 June 2024

Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.

5/5

Trustpilot

Excellent!

I needed to contact the Billericay office for some help & found Jess D (Lettings Negotiator) to be an absolute star! She was calm, polite, pleasant, helpful, speedy & supportive. She actioned what she said she would and has a fabulous "can-do" attitude. I can't thank her or praise her enough! It's rare to find such, but very welcoming!

Enfys · 20 March 2024

5/5

Google

We had brilliant service from karen and the team at bairstoweves. As a first time landlord karen was fantastic in guiding me through the whole process step by step. She was so friendly and it was a pleasure working with her on renting out my property. I would highly recommend her and her services. Perfect for first time landlords.

Cher · 13 June 2020

Agent replied · 12 June 2024

Thank you for your brilliant 5* review! It is great to see that you have experienced a wonderful service from our local team. Kind regards, Scott

5/5

Trustpilot

Am really grateful for the letting…

Am really grateful for the letting services,all went well smoothly thanks to Joseph.thankyou Joseph for your help

Mary · 3 November 2023

5/5

Google

Ellie had been very helpful and patient during my purchase of my first home! Highly appreciated!

Benjamin · 22 September 2024

Agent replied · 22 October 2024

Many thanks Benjamin for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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