Bairstow Eves London reviews

★★★★★ 4/5

Google

Out of 6 prospective agents, I solely selected Barstow Eves to represent me in letting my property. There was no doubt in my mind that i had chosen the best agents. From the initial enquiry and subsequent viewing, Karen's friendly and professional approach was second to none. I was informed of how the whole processes would work, and what i could expect to achieve in rental (real terms) and service from Bairstow. Katrina managed the numerous viewings from prospective tenants. i was swiftly given feedback after each viewing. I never had to chase for an update as i was updated continuously throughout (very much appreciated). They successfully LET my property. I'm grateful for service. I would highly recommend them. When I'm ready to let another property i would most definitely use them again. - thanks Shaun Second review 12.05.18 - Without hesitation when looking to let my property again i used Barstow Eves. This time Izabela took the reigns and provided an excellent service throughout. Ive been left again a very happy Landlord and would highly recommend their services. Thanks Shaun.

SP · 14 June 2018

★★★★★ 5/5

Google

I just wanted to say a huge thanks to Karen, Katrina and Izabela. As a first time landlord I was unsure of many things. Karen guided me through the whole process and was always available to answer any of my questions. I had a tight timescale and limited time to find tenants for my property. I was extremely pleased and impressed that the whole process, from getting the property on Right Move and then finding tenants all happened in less than a fortnight! Karen also recommended a fantastic mortgage advisor, Callum, who worked tirelessly to ensure the process of buying our property went smoothly. I couldn’t recommend them enough!

Matt · 14 June 2018

★★★★★ 5/5

Google

We changed from another agent to Bairstow Eves, in order to let our flat, and wished we had done it much sooner. They were helpful, friendly and efficient from the start and found us a tenant within a few days, which is exactly what they had promised. Karen, the manager, knows her job well and seems to have a good team. Katrina Hopkins has been very helpful and efficient throughout. To date all has gone well. I would have no hesitation in recommending them.

Richard · 14 June 2018

★★★★★ 5/5

Trustpilot

Excellent support and communication, Thank you

Claire is an excellent case manager and was able to chase my transaction with multiple other parties and I credit her with my completion date being two or more weeks sooner than it would have been without her.The whole team are really helpful and professional. Thank you to all of you. I didn't realise how important the team would be after the offer was accepted, but I'm so glad I chose you.

Ellie · 6 May 2021

★★★★★ 5/5

Trustpilot

Shahnaz Laloui top agent…

Shahnaz Laloui has been a top professional agent with me,if I can enjoy London it s just becouse her.i had a very great experience with her kindness and professionalism.

Emiliano · 14 November 2024

★★★★★ 1/5

Trustpilot

I find this company very incompetent

I find this company very incompetent, they can’t follow simple instructions, all I asked of them was to close all blinds as the property was empty which they repeatedly failed to do and on one occasion they left the conservatory door wide open and left site, if I didn’t have security cameras fitted around the building that door could have been open for a week!!

Andy · 24 April 2025

★★★★★ 1/5

Trustpilot

Underhanded business practices and unbelievably poor customer service.

As a Landlord I signed up to Bairstoweve's "Full Management Service", their most expensive option. Thinking that it would obviously cover all the costs of managing the property for me. It did not.

Joe · 6 March 2026

★★★★★ 5/5

Google

As a first time renter, I was prepared to feel overwhelmed and daunted by the lettings process; particularly with all the horror stories about estate agents and landlords that you hear on the grapevine. In contrast, Bairstow Eves Stratford made the whole situation fairly stress-free and simple. After our initial viewing, both my partner and I were given the space to make our decision, and after confirming our interest, Katrina walked us through the process every step of the way, explaining everything clearly. We were able to move in within 2 weeks of our initial viewing, and the staff at the Stratford branch were very accommodating of us; Izabella even drove us to our property all the way from Stratford after we signed our tenancy agreement. In terms of attention to detail, friendly customer service and approachability, I don't think my partner or I could have asked for any more from Bairstow Eves - would definitely recommend to others looking to rent their first home.

Becky · 14 June 2017

★★★★★ 5/5

Google

Katrina has been great helping us move to our new apartment. We went through a lot of hassle before we got the keys, but Katrina has stayed utmost professional and kind and worked very hard to make sure we got out keys on time. Therefore, I would definitely recommend Katrina to anyone who needs a new place! Also, when Katrina was not around her colleague Izabel was very very helpful and did not hesitate to help us out! All by all, good service!

Derya · 14 June 2017

★★★★★ 5/5

Trustpilot

Great service from Kevin at Norbury branch

Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.

A · 16 July 2026

★★★★★ 5/5

Google

I have been renting a property with this agency since 2014 and have found the staff in particular Karen the branch manager very helpful in every matter nothing Is too much trouble I highly recommend this professional company to anyone looking to rent a property

REGINA · 14 June 2019

★★★★★ 1/5

Google

Utterly disgraceful and unprofessional. Have no concept of GDPR and are Liars. I contacted as my email had been shared on a property notification with many others. I wasn't even registered with this branch. My local agent was informed by the person that had sent the email that they had contacted me to resolve.......a LIE. The individual then attempted to recall the message (probably thinking this would cover her tracks) but in doing so has simply shared my information with the entire group again. Would encourage anyone else that's experienced this to report to ICO.

Angela · 13 June 2022

★★★★★ 1/5

Google

Staff extremely rude and racist. Having two viewings today with them. Just done one and not bothered to do the other. The agent did not answer the door though he’s in the flat. (Buzzed the door twice in ten mins) Then we got into the flat, he’s just outside on his phone. My partner went to him to ask about the bubble/shade on the ceiling as it’s a top floor flat, I worry there might be leakage of rain. He taunted “then don’t buy it. It’s just plaster” and walked away. Never met someone was that rude and ironically working in the service industry.

LIANGLIANG · 13 June 2022

★★★★★ 1/5

Google

Disappointing and frankly rude call back from a sales agent. After having been totally up front about purchasing details, then kindly informing them, the next day, our mortgage offer would take a month longer than was expected, si best not view the property and hold up the seller. He then calls us back (genuinely prospective buyers, as a family, in process of our current search) to give a patronising dressing down to and as well puts words into my mouth, to boot. So completely and utterly unprofessional,disrespectful and downright off putting, in regards to using their company now or for any of their services, present or future. Not only that, I was aiming not to be a time waster, being honest and up front with him, as I know they are busy currently. I guess the lesson is to treat them as they will treat you. In this case badly and with little to no respect at all. I wouldn't recommend them to anyone. We won't be returning to look for a property via bairstow eves. Too big to fail, comes to mind. Finally learned, dont touch this mob with a bargepole. Not even worth one star. Good manners towards customers costs nothing.

Going · 13 June 2022

★★★★★ 1/5

Google

Stratford branch? Not even half of a star. I was forced to give 1 star so i can post the review.... Yes, they might be polite and professional when comes to rent or sell. But this is where customer service ends. No professionalism or response when comes to general and even crucial maintenance issues..as tenant, you can contact them dozen of times by phone, email and their online emergency/maintenance reporting system. The issues are not addressed. Repairs reported, it's been months and no effort have been made to solve the issue. Not even an approval to hire a contractor and send over the invoice to reimburse the cost. They are good only for slowness. You have to chase them up. They can not be trusted, they just don't care.

Mihaela · 13 June 2022

★★★★★ 5/5

Google

My partner and I recently brought our first home with the help of Bairstow Eves in Stratford; from start to finish they were excellent, especially Nicola and Becky who made sure everything went smoothly. We were not expecting anywhere near the amount of help or support as we recieved, and the team made a stressful time much easier to handle. We had our offer accepted on July 1st, and moved in in mid October - we couldn't be happier! Thank you all, and Merry Christmas from us both.

Zena · 14 June 2016

★★★★★ 5/5

Google

Rejaul and Mezba were extremely helpful in supporting me find a property to rent. I highly recommend them.

Ahmet · 26 March 2025

★★★★★ 1/5

Trustpilot

Non existent communications or professionalism.

We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.

Mr · 6 September 2024

★★★★★ 5/5

Trustpilot

Ms Sophie Buckthorpe

Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie

Swapna · 8 June 2024

★★★★★ 5/5

Google

Shahid was able to find a tenant the very next day for my recent 2 bedroom purchase. He is very polite, flexible and gets things done. Keep up the good work.

Anwar · 13 June 2022

★★★★★ 5/5

Google

Since the first contact with this agency they have been very professional. Rejaul was our main contact and he was 5 stars. Super kind. Understanding. And willing to help with everything. He was always there for us!

Mike · 13 June 2021

★★★★★ 1/5

Trustpilot

Corrupt Liars

Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.

Anon · 1 May 2021

★★★★★ 4/5

Google

Massive thank you to Becky and Ian in the sales team, who worked hard to get us our new home. Becky went above and beyond, was always a pleasure to talk to, and really helped us to get through a very stressful time.

Zoe · 14 June 2019

★★★★★ 5/5

Google

Would like to say a massive thank you to the lettings team at Stratford I had such a brilliant experience. Service was amazing thanks to Karl, Remy, Rej and Shahid.

Ruby · 13 June 2022