Trusted Agent profile · London
★★★★★
1,026 reviews across 2 platforms
142 The Grove, Stratford, London, E15 1NS
Bairstow Eves's office in London, at 142 The Grove, is rated 3.4 out of 5 across 1,026 reviews on two platforms, including 417 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWould definitely recommend Bairstow Eves Stratford. They were very quick and responsive. Anita was a fantastic help with helping to push everything along and keeping me updated all the way. Great professional servicePositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleMany thanks to Katrina Hopkins and Merchant who did an absolutely fantastic job selling my flat and following it through to completion. I would highly recommend Bairstowe Eves Stratford to anyone looking to sell their home.
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
Trustpilotput the phone down on me after hearing…
put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless
5/5
GoogleBrilliant agency! Akim Belonogins and Omar Harak were particularly professional and helpful.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotGreat service
My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.
5/5
TrustpilotProfessional, Efficient & Friendly staff (Rainham Branch)
Professional, efficient and friendly service. All the staff at the Rainham Branch of Bairstow Eves have been outstanding and a pleasure to deal with.I originally used a lesser known estate agents, who did have cheaper fees, but I received a very poor service and consequently with no sale of my property. You really do get what you pay for.Being very apprehensive with estate agents in general, I decided to give Rainham (Essex) Bairstow Eves branch a try.They were absolutely brilliant and I cannot fault any of their staff.Thank you, Chris and your first class team.
5/5
GoogleThe only one agency which wasn’t waste our time, and was really helpful. Many thanks to Akim.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI can’t fault Lauren😊 sales negotiator…
I can’t fault Lauren😊 sales negotiator at the Hucknall office. She is friendly, professional and very knowledgeable in our house search. Nothing is too much trouble for her and although I have only met her the one time, she has left a lasting positive memory. Thank you Lauren
5/5
GoogleI have a property rented with them since 2 years ago, I just renew the contract today and I’m have as usual working with them. Thanks Karen for helping me with my “demand” , you are lovely
Thank you for your glowing 5* review of our Bairstow Eves team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
5/5
GoogleAmazing team!!! Helped me to move in into my new property. Great stuff especially Akim
Thank you for your wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotNot real good approach
1/5
TrustpilotI would advise everyone to avoid …
I would advise everyone to avoid Bairstowe Eves Great Barr. We received very poor disorganised service in our case. It all started badly with them getting our property mixed up with another! It ended badly with it taking 5 months to sell to our very keen cash buyer. When this same property was purchased in 2003 it was all done in less than two and a half months, obviously Bairstowe was not involved.
5/5
GoogleThank you to Scott Becky Ian and Laura . You were all amazing. Your professional advise, regular contact and understanding got me through a very stressful and difficult time . I would not hesitate to recommend you. Thankyou so much.
Really great to read another 5 star review for the Stratford branch of Bairstow Eves Estate Agents. Thank you so much .Your comments will be passed on to Scott, Becky, Ian, Laura and the entire team. Kind regards, Sarah.
5/5
GoogleKaren was absolutely fantastic. She took the time to get to know what I wanted/needed from the rental and proceeded accordingly. She was polite, professional and down to earth and it was a pleasure to have her look after us.
Hi, Alejandro Thank you for the review. I'll make sure this gets fed back to Karen as it sounds like she has earned all of those 5 stars you gave her! Kind regards, Chris
5/5
GoogleI just bought a house in the local area and wanted an agent to help me find tenants. Izabela and Karen were really helpful and attentive and found me great tenants within 2 weeks of me exchanging on the property and while I was decorating it. They offered lots of good, sensible and experienced advice, both have good people skills and made the hand over really smooth. I highly recommend their services
1/5
TrustpilotWish I used an alternative agent.
Most expensive agent we had come to assess our property. Did the bare minimum at every step of the way and were not helpful in any way imaginable. Did not want to get involved in anything and we were left to do our own sales & purchase progression while paying a hefty premium for the privilege. My advice would be to avoid Bairstow Eves and use a cheaper agent, while you'll still have to do a lot of the legwork yourself, you'll save yourself thousands of pounds.
1/5
TrustpilotMoved out of a rented property…
Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!
1/5
TrustpilotOne of worst letting agent
One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.
5/5
GoogleAmazing service, can’t believe it after so many bad experiences of estate agents in & around London...big thank you to Karen & Hanif, take my advice and go here before anyone else 👍 …
Many thanks for your fantastic 5* review. It gives me great pleasure to read that once again our Bairstow Eves branch were professional and helpful. Kind regards, Lucy.
5/5
TrustpilotSuperb communication and prompt…
Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.
5/5
GoogleWe were brilliantly pleased with the service we received from the Bairstow Eves Estate Agents team in Stratford, London. From the day we walked into their office, we were presented with outstanding service and solution to our “uniquely”complicated sale. Ian Merchant, you left a lasting impression on us the first day that made us decide not to consider another agent. Scott Lewis, thank you for your wonderful way of dealing with your customers. Again Ian, despite the pandemic you carried on chasing relevant parties until we exchanged. If you’re looking for the right estate agent to sell your property, I’ll will recommend this team. Keep the good job going guys. Thank you very much . -Dr & Mrs OlamijiPositiveResponsiveness, Quality, Professionalism
Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations
1/5
TrustpilotI don’t just make reviews unless I have…
I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.
5/5
GoogleI registered my interest about a property in manor park with theresa. She took all of details and booked me in for a viewing. She was very friendly and booked me in straight away. I then went to view the property with ellie and she was very professional and friendly and much better than any of the other agents i spoke to. I decided i wanted to go with the property and everything has gone smoothly. I definitely recommend the team in stratford
It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.
1/5
GoogleThey were very friendly and personable before contracts and money were exchanged. However, their responsiveness (and politeness) has rapidly fallen off afterwards. Internal miscommunication meant that our rental property was not inspected in time after the previous tenants moved out, and the flat was filthy with mildew throughout hidden behind the furniture. Despite “managing” the property it seems nobody could visited the flat in years for it to have been in this state. We had to extend our rental on our previous flat and hire a van for another day as we were not able to move in on time. Getting anyone to take responsibility has been very difficult. The telephone is never answered. Requests to call back are not answered. Multiple emails have not been responded to. One member of staff still had their out-of-office reply from three months ago. In fact, the only email we have received from them since moving in (despite these problems) was to ask for a Google review! I sent them a draft of this review, hoping that it might prompt them to take responsibility and make good. Having ignored four emails, they did eventually reply after seeing it. However, even then - they continued to fail to accept responsibility for their errors, and I had to tease an apology out of them for ignoring my previous correspondence. They only provided details of the complaints procedure after I had asked for it three times. Basic manners, integrity, and honesty are missing from this organisation -I would not recommend them to tenants nor landlords.
Good afternoon, I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
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Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
