Trusted Agent profile · London
★★★★★
864 reviews across 3 platforms
658, High Road Leytonstone, London, E11 3AA
Bairstow Eves's office in London, at 658, is rated 3.3 out of 5 across 864 reviews on three platforms, including 248 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBairstow eves is the best
My wife and I are new to this country, and finding a home was a long and difficult journey for us. We visited many letting agencies, but unfortunately, none of them were very supportive or helpful. Eventually, we decided to give Barstow Eves Southend a try, and that decision truly made all the difference.
4/5
GoogleMesba was great in helping me get a flat. We had a good experience as the communication was quick and clarity given from the get go. Would highly recommend
Thank you for your terrific recommendation and review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotHORRIBLE EXPERIENCE with Bairstoweves BARKINGSIDE Caernarvon Drive.
Horrible Experience with Baristoweves barkingside branch. No ethics or professionalish in any of thier agents, there is no transparency! Few things we observed:1. They over-estimate house prices for sellers just to trick them into choosing them.2. They dont even pass buyers offer to sellers, we had to revise our offer after the bank down valued the property much lower that thier asking price, and they removed it from sold stc without even informing us.3. There is no transparency whether they even informed the sellers about the down valuation from bank because this would highlight how inaccurately they had valued the property in the first place. There is definetly major blunder with their valuation process.4. Caernarvon Drive, Clayhall, Ilford, Essex IG5 came to market for 450k, reduced to 425k and then they accepted offer of 40*k and the bank valued it to 3*5k.5. There is never any formal email communication, they deal with things over call and half heartedly.6. Most of thier sales falls through because of this unprofessionalism.There is much more so I would suggest sellers and buyers to not fall into thier trap.
5/5
GoogleAs a family of five, it’s challenging to find a perfect accommodation that fits all our needs. I spoke to Ozzie and he provided me with excellent advice and guidance to find the perfect space for our family. His patience and professionalism is outstanding. Definitely would recommend him to all my family and friends.
Really lovely to read another 5* review for the Bairstow Eves team. Thank you so much for the recommendation. Your comments will be passed on to the team. Kind regards, Lucy.
1/5
TrustpilotPoor after care service
Initially, my experience when renting the property was very smooth, and I appreciated the support provided in finalizing the tenancy agreement. However, after moving in, I encountered several maintenance issues which were reported promptly. These included a leaking pipe under the sink, an oven that was not properly cleaned or functioning, and later, the discovery that the boiler was not supplying hot water.
1/5
TrustpilotBairstoweves Norbury branch: Worst estate agent ever.
Bairstoweves Norbury branch is the worst estate agent to deal with .They don't repair their properties and leave tenants helpless.They make empty promises they don't keep. The management are so arrogant, unprofessional and unapproachable.I used my money to pay for our leaking toilets, that were flooding the bathrooms, to be fixed, after the problem lingered for a whole year.Despite my numerous emails to them, it fell on deaf ears. After this repair, they refused to pay me back, saying the landlord did not 'consent to me repairing the damaged toilet' in the house - where I was living with vulnerable children and and an elderly mum. I had reported the electrical problems in the house for 2 years yet no electrician was sent to check why the upstairs and downstairs connections were tripping off. The house was full of crevices and constantly being invaded by rats, rodents and several other pests.Also, there was a leak in the roof, which caused mildew and mould to form in my child's bedroom.The paint on window sides, ceiling and walls started cracking and peeling off, making the room unappealing and uninhabitable for more than a year.I had brought all these complaints to the estate agents however nothing was done other than serving us notice to vacate. I advised them to visit the house but for the almost 3 years we lived there, they did not once come to inspect the property they claim they were 'managing'. Neither were any electricity installation cerficiates given to us.We got another property and Bairstow eves informed the other estate agents that we are in rent arrears and not worthy to be given a house despite us not owing them a penny. What a world! Bunch of unprofessionals and ruthless people.Avoid renting from them.
1/5
TrustpilotDo not deal with them
Do not deal with them. Extremely unprofessional and rude staff. A lady named Diana was meant to help view a property. She was on the phone the whole time. She got off her car while on the phone barely said hello and just open the door to the property. I liked the property but she was still busy on the phone and barely answered any of my questions. I liked the house and asked for an application but since she was too busy on her phone the whole time she never paid attention and never sent me an application. I called their office to ask for the application they said Diana will email one to me in an house which she never did. The next morning she tells me the property is gone. Horrible experience.
5/5
GoogleEmma worked hard to make sure the transaction went through. Thank you Emma for all your support!
Dear Jane, thank you for your kind words about Emma's dedication to ensuring a smooth transaction. We are delighted to hear about your positive experience with us. If you need any further assistance in the future, please do not hesitate to reach out. Thank you for choosing Bairstow Eves Leytonstone.
5/5
GoogleAt Bairstow Eves have been a great help to me and my partner, an agency you can trust. Adam is a great guy who followed and supported us in finding the ideal home for us I just want to thank them wholeheartedlyPositiveProfessionalism
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThank you Karl!!!
My friends and I have been renting the same flat for the last 3 years. Along them not everything was perfect with the agency in general. But, we must say that Karl McWilton, from Bairstoweves Bow, has always been very reassuring. One of the best agents we've ever met.It sounds silly, but not all people who work in an agency, actually make an effort to help both sides ( landlords and tenants ). We have some really bad experiences, but with Karl we know he would always try to help us if possible.Thank you Karl!!!
5/5
GoogleThe service provided by Mohsin and Ozzy was second to none. Very professional all the way through. Very pleased with how they conducted themselves I'd recommend them to All. All agents are not the same so chose those who know their business and look after your interests and not just their own.
Many thanks for your fantastic 5* review. It gives me great pleasure to read that once again our Bairstow Eves branch were professional and helpful. Thank you for the recommendation.Kind regards, Lucy.
5/5
GoogleI considered renting my property and dealt with Moss the Leytonstone office. I must admit the guys in there are not like the typical high street agent. Moss communicated with me all stages ... sourced me fantastic tenants ... and most important gave me a great deal managed! Highly recommend this branch Thank you
Wonderful to read Sabbah, that our local Bairstow Eves team were able to provide you with such a great experience! Thank you for your 5* review, you comments will be passed onward to the team. Kind regards, Scott
1/5
TrustpilotPROSPECTIVE TENANTS PLEASE READ TILL…
PROSPECTIVE TENANTS PLEASE READ TILL THE END. As tenants, to say that we had the worst experience with Bairstow Eves would be an understatement, exasperated further by a tyrant landlord. First of all, they have a 20 odd page long tenancy agreement with a clause for anything and everything, making us feel very nervous about signing it. The agent who took us to the property on our first day didn't have a clue about anything in the house and just left us to it. We had several issues with the poorly maintained house right from the off; it wasn't fit to be on the market at all, made even worse by the fact that it was given to us damp, filthy and full of junk. They don't inspect the property and ensure that it's fit for habitation before putting it up for rent but expect it to be given back to them in an immaculate condition with no wear and tear. Coupled with the fact that we had a landlord who tried to blame us for everything, none of the issues we raised were taken seriously and we were made to feel like criminals in what was supposed to be our home, despite never once falling behind on rent and taking good care of the property. We already knew our deposit was in danger and lo and behold, the moving out pictures were taken by Bairstow Eves as opposed to the moving in pictures that are by an independent party. These were a lot more detailed and picked up even the tiniest of marks which were present before we occupied the property. Luckily we had taken our own moving in pictures and left the house in a far better condition than we were given it in so we were able to disprove most of their claims. The deductions from our deposit was calculated in such a nonchalant way that it magically dropped from £100 to £50 to £20 upon raising a dispute. Further to this, they told us a BLATANT LIE (in writing) that any deduction from the deposit under £100 was not disputable, a claim that was rubbished by MyDeposits. Even the final £20 was deducted for no clear reason and they threatened us by refusing the release of the remainder of our deposit (which isn't just a measly amount) until we agree to it. We didn't have the time or energy to argue with them any longer and gave in. If that's not unprofessional, I don't know what is!We read terrible reviews about the company on Trust Pilot prior to renting (specifically by tenants PLEADING not to go with them!) but brushed them aside because we really liked the property - the biggest mistake of our lives! So bad was our experience that we vacated the property with a never-again attitude and when it came to buying our own home, we steered well clear of houses advertised by Bairstow Eves & Frank Innes despite it ticking all our boxes! No tenants deserve to be treated with such disrespect and made to feel so worthless just for not owning a home. They fully seem to side with the landlord and scrutinise every move of the tenants, trying to squeeze out every last penny from the deposit. We still bear the emotional scars of this horrible tenancy two years on and it took us a long time to ever trust another estate agent or landlord. However, we came across such amazing people later on that it would be unfair to brand every estate agent or landlord in the same way. If anything, it made us realise just how bad we were treated because we genuinely thought this was the norm.Bairstow Eves and a few other big names like Frank Innes all operate under the agency Countrywide and follow such unprofessional and unethical trade practices so please guys, don't make the same mistakes that I made!TLDR: DO YOURSELF A FAVOUR AND STAY AWAY FROM THIS COMPANY IF YOU VALUE YOUR RIGHTS AS A TENANT OR YOUR DEPOSIT.
5/5
TrustpilotBaristow eves southend is Best agency in UK
My husband and I are new to this country, and we struggled for a long time to find a home. We visited many letting agencies, but none of them were very helpful. One day, we decided to take a chance and visit Bairstow Eves Southend, and that decision changed everything.
1/5
TrustpilotMy terrible experience
Me and my girlfriend we rented a flat around tree weeks ago with this agency! When I saw the flat it was old but I didn’t looked at detail! When we moved in we realized how dirty it was ! We spent over 4 hours just for clean the kitchen! There was oily fat stuck underneath the fan and cupboards all the drawers was so dirty and with food like cooked rice left over! When I saw the flat the mattress was covered but when we moved in we saw the mattress and we couldn’t sleep in because it was so dirty and full of marks we didn’t have any choice that buy a new one ! Also the sinck in the kitchen is licking,the toilet seat is broken, the shower doesn’t work we have to trouw water on our body because there is no water coming out from the phene shower, radiator in the leaving room doesn’t work so we are basically without heat in the leaving space! Now after tree weeks no one of this problem as been sort out! I leave you judge my experience with this state agency! We looking forward the day we can leave this property! Please avoid this state agency!
5/5
TrustpilotWould just like to say a huge thank you…
Would just like to say a huge thank you to the sittingbourne team of Kelly,Paige and Charlie for all their hard work and dedication that went into selling my house.They really are a top team that are with you though every step of the way.The process of selling a house can at times be stressful but with the team from sittingbourne they guide you though the process with every inch of professionalism.So thank you to Kelly and the girls and all the sittingbourne Team.If your selling a house Bairstoweves are the Estate Agents to choose.Amber Kennedy
5/5
GoogleGreat team, helpful and quick, providing the right information and supporting with each step. Special thanks to Mark Hughes and Mesba Osyon
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotSCAM SCAM SCAM - AVOID
This company ruins people's lives. Shame there is not a Zero Star. After making an offer on a property being sold by Bairstow Eves and getting it accepted, we proceeded to instruct our conveyancers to do the searches on the property. Once the searches were complete and the mortgage also got approved by the bank, Bairstow Eves came back to say someone else has made a higher offer and put pressure on us to increase our offer. We were shocked because we were told that our initial offer had been accepted. Nonetheless, we increased our offer by £7,000 and was told our new offer had again been accepted. When we queried the agent on why the property was still showing online as "for sale", they told us it was an error and they will update it. That never happened. When we were expecting to complete the sale and exchange contracts, Bairstow Eves came back again to tell us that the seller once again wants more money because someone else had offered £3,000 more than our second offer. Now how can someone else make an offer on a property which has been sold (subject to contract)? How can you make someone start searches on a property that you know full well you won't be selling to them?We pulled out of the sale after that and had to quickly find another property to avoid losing the approved mortgage from the bank. We are also having to pay for the searches on the new property, meaning we have now paid twice. We did not receive a refund from Bairstow Eves for the searches that were carried out on the property they were selling after they accepted our offer. This company has no care for people's lives and livelihoods. Now that we have found a new property and is looking forward, GUESS WHAT, Bairstow Eves has got the nerve and the cheek to contact us again to say that the other buyer that the Seller chose over us has disappointed them so they would like to offer the property again to us. Can you believe this?Summary:- Offer made £265,000 - Accepted by B.E- Property pulled- New offer made £272,000 - Accepted by B.E- Property pulled again- B.E offers property to another buyer for £275,000- New buyer pulls out- B.E comes back to ask us (original buyers) if we would like to buy the house again at £272,000So my advice to anyone wanting to buy from this company is ... DON'T. Avoid them like a plague. Oh and that agent of theirs called Jake Kennedy... I just want to say "Shame on you."
5/5
Googleour interaction with the whole team was great! Mohsin has been very helpful in asisting with our flat hunting and settling into our new flat. so quick and thorough. Checking in to see how we were settling in after a couple of weeks of us being in the property was definitely something we appreciated.
Thank you Aberdeen B. Best wishes, Mark
1/5
TrustpilotThis company is a fraud
This company is a fraud. Please stay far away from them...the so called manager Sean Lang asked us for a holding deposit. He drafted a receipt to show that behalf of Bairstoweves is taking a holding deposit for (subject and refundable after viewing the property) We were silly enough to given them the deposit. The property advertised was nothing like the picture. Absolutely disgusting, one month now & still waiting for my deposit to be returned. After numerous attempts of emails he stopped replying or answering our calls. Will take it further...His last email ....Good morning, It has been transferred via BACs , it may take a few days to clear . Kind Regards Sean LangLettings Manager, Bairstow Eves Lettings1445 London Road, London SW16 4AQ DD020 8764 0345 Bairstow Eves LettingsOur Awards Still waiting for my refund.
5/5
TrustpilotI bought my house in Barkingside, and rented as well.
I bought my house in Barkingside through Bairstow eves. I had very good experience and everything went smooth. I had to rent out same house after some time. I choose again Bairstow eves, as these guys were so helpful to me. Luckily I was dealing with same person again. Elaine is the most helpful estate agent, I have ever met. She is understanding, helpful, and tried her best, to help me.Elaine and Adam both helped me to go through process of renting out. I would highly recommend Bairstow Eves Wanstead and am very thankful to both of them.Shazia
5/5
TrustpilotWe would like to thanks Rajan for…
We would like to thanks Rajan for helping us, he has replied to all of our enquiries very promptly and even outside his working hours! He has done above and beyond to make sure we had a great experience. Thanks!
5/5
GoogleAmazing Job by Bairstow eves especially by Thomas. It was so much smoother and easier with them. Thank you so much for all the help!
Thank you for the kind words! We are thrilled to hear that our team, especially Thomas, made your experience a smooth and easy one. We pride ourselves on providing exceptional service and it's great to know it's appreciated. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotStay away
So many things went wrong when I bought a property put on the market by Bairstow Eves (London/Stratford branch).
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bairstow Eves's London office has 864 reviews across three platforms: 248 on Google, 1 on Yell, 615 on Trustpilot (across the whole business).
Bairstow Eves London is rated 3.3 out of 5 across all 864 reviews, and 4.8 out of 5 on Google from 248 reviews.
Bairstow Eves London, 658, High Road Leytonstone, London, E11 3AA.
