Trusted Agent profile · London
★★★★★
864 reviews across 3 platforms
658, High Road Leytonstone, London, E11 3AA
Bairstow Eves's office in London, at 658, is rated 3.3 out of 5 across 864 reviews on three platforms, including 248 Google reviews rated 4.8.
Tell us what you need and up to 3 trusted local agents will be in touch.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent support and communication, Thank you
Claire is an excellent case manager and was able to chase my transaction with multiple other parties and I credit her with my completion date being two or more weeks sooner than it would have been without her.The whole team are really helpful and professional. Thank you to all of you. I didn't realise how important the team would be after the offer was accepted, but I'm so glad I chose you.
1/5
TrustpilotI find this company very incompetent
I find this company very incompetent, they can’t follow simple instructions, all I asked of them was to close all blinds as the property was empty which they repeatedly failed to do and on one occasion they left the conservatory door wide open and left site, if I didn’t have security cameras fitted around the building that door could have been open for a week!!
1/5
TrustpilotUnderhanded business practices and unbelievably poor customer service.
As a Landlord I signed up to Bairstoweve's "Full Management Service", their most expensive option. Thinking that it would obviously cover all the costs of managing the property for me. It did not.
5/5
TrustpilotShahnaz Laloui top agent…
Shahnaz Laloui has been a top professional agent with me,if I can enjoy London it s just becouse her.i had a very great experience with her kindness and professionalism.
5/5
GoogleGreat service from Tom and the Leytonstone Lettings team
"Thank you for the kind words! We strive to provide top-notch service and we're thrilled to know Tom and our team delivered. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJust went through the process of renting an apartment. Staff were really helpful, friendly and went the extra miles for me especially the manager Ozzie. Made every thing easy especially when it came to paperwork. Would definitely recommend them to family & friends.
Thank you for the excellent 5* review and recommendation. Best wishes, Lucy
5/5
TrustpilotGreat service from Kevin at Norbury branch
Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.
5/5
TrustpilotVery happy with Purley Branch
The start of the process was excellent as Bella got my property on the market really quickly and I soon had viewings and accepted an offer. Unfortunately, the process then all went a bit wrong once it went to the solicitors. Frustration was mounting rapidly but the advice I was given from Bella and James was, in retrospect, absolutely right and I'm glad I stuck with it. They were instrumental in getting the problems resolved and the sale has now gone through. Later than hoped but I can now see that given the issues this really was as quick as it could have been so I'm very happy.
1/5
TrustpilotMy experience with this letting agency…
My experience with this letting agency was extremely disappointing.
1/5
TrustpilotNon existent communications or professionalism.
We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.
5/5
TrustpilotMs Sophie Buckthorpe
Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie
1/5
GoogleAvoid these people. I rented with Alan Harvey and they proved themselves to be a criminally incompetant and deeply corrupt business. I moved into a household at the point in which my new housemates were renewing their contract, during which time Alan Harvey was handling the paperwork situation. I was not able to find a guarantor in time who earned more than the requisite salary to sign the contract, so I was told that I had no choice but to pay double the standard amount for a deposit. Unfortunately, Alan Harvey mishandled my paperwork and I was never admitted to the contract properly, and to this day, Alan Harvey still does not awknowledge myself as a legitimate tenant, despite my having signed all of the appropriate paperwork at the time. Alan Harvey still owes me £812 deposit to this day, but they rarely answer to phone calls or emails. My former flatmates and myself have been trying to recover the tenancy agreement with which to raise a dispute with the deposit protection scheme, but again, Alan Harvey have been uncooperative, deceitful, and rude.
1/5
TrustpilotDisappointing Move-Out Experience
My experience moving in was smooth, but I’d encourage anyone reading reviews to also consider what happens at the end of a tenancy.
1/5
Trustpilotput the phone down on me after hearing…
put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless
1/5
TrustpilotCorrupt Liars
Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.
5/5
GoogleExcellent and really helpful service! Especially Mark and Mesba, really well done
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
TrustpilotGreat service
My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.
5/5
TrustpilotProfessional, Efficient & Friendly staff (Rainham Branch)
Professional, efficient and friendly service. All the staff at the Rainham Branch of Bairstow Eves have been outstanding and a pleasure to deal with.I originally used a lesser known estate agents, who did have cheaper fees, but I received a very poor service and consequently with no sale of my property. You really do get what you pay for.Being very apprehensive with estate agents in general, I decided to give Rainham (Essex) Bairstow Eves branch a try.They were absolutely brilliant and I cannot fault any of their staff.Thank you, Chris and your first class team.
5/5
GoogleMohamed was very friendly and helpful. He is a professional on his work, he always answer for any questions without hesitations. Thanks again bro we really appreciated your support. I had a great experience.PositiveQuality
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
TrustpilotLeah Roots of Bairstowe Eves
Leah Roots of Bairstowe Eves, has been absolutely fantastic.
5/5
GoogleWe had a really good experience with Thomas Bird. All good and clear communication with good options of house and he is keep in touch with every small details.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI can’t fault Lauren😊 sales negotiator…
I can’t fault Lauren😊 sales negotiator at the Hucknall office. She is friendly, professional and very knowledgeable in our house search. Nothing is too much trouble for her and although I have only met her the one time, she has left a lasting positive memory. Thank you Lauren
5/5
Google1st class service by the Letting manager, found me 1st class tenant, well pleased, many thanks John.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrilliant service! The entire team at Bairstoweves have been nothing short of amazing. Ozzie has been extremely communicative and accommodating throughout all parts of the process and had made it an incredibly stress free experience. Would definitely recommend thank you!
Hi Ikram, your kind words are very much appreciated; I will ensure these are passed on to the local Bairstow Eves team. Best wishes, Mark
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and up to 3 trusted local agents will be in touch.
