Trusted Agent profile · London
★★★★★
864 reviews across 3 platforms
658, High Road Leytonstone, London, E11 3AA
Bairstow Eves's office in London, at 658, is rated 3.3 out of 5 across 864 reviews on three platforms, including 248 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAmazing experience buying with bairstow eves. Took care of us real well. Constant contact and always happy to help. Ozzie was great, real kind and helpful. Great thorough viewing of the house and a smooth buying process.
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
1/5
TrustpilotI would advise everyone to avoid …
I would advise everyone to avoid Bairstowe Eves Great Barr. We received very poor disorganised service in our case. It all started badly with them getting our property mixed up with another! It ended badly with it taking 5 months to sell to our very keen cash buyer. When this same property was purchased in 2003 it was all done in less than two and a half months, obviously Bairstowe was not involved.
1/5
TrustpilotMoved out of a rented property…
Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!
1/5
TrustpilotWish I used an alternative agent.
Most expensive agent we had come to assess our property. Did the bare minimum at every step of the way and were not helpful in any way imaginable. Did not want to get involved in anything and we were left to do our own sales & purchase progression while paying a hefty premium for the privilege. My advice would be to avoid Bairstow Eves and use a cheaper agent, while you'll still have to do a lot of the legwork yourself, you'll save yourself thousands of pounds.
5/5
GoogleFast and professional services. Highly recommend it.
Thank you for your positive review! We are thrilled to hear that you had a fast and professional experience with our services. Your recommendation means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotOne of worst letting agent
One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.
5/5
TrustpilotSuperb communication and prompt…
Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.
5/5
GoogleHighly recommended Definitely the Leytonstone branch is the one to go when u need a property and of course Moss is the person to look for Attentive, friendly and very professional Cheers mate
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy.
1/5
TrustpilotI don’t just make reviews unless I have…
I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.
5/5
GoogleThe team at Bairstow Eves have been brilliant through the process of my house sale. They have been patient, proactive and professional. They great at keeping me informed of all what was happening with the sake every step of the way. Danielle in particular was virtually holding my hand throughout. I would completely recommend them to anyone going through this minefield of a process. They were brilliant. Fantastic service 👏
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThe customer service base on day to
The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process
5/5
GoogleI was handled in a very polite and professional matter and they got me in a flat that i really like in the fastest time possible...being covered in tattoos a lot of estate agents tend to get a bit "worried" when they see me but they looked past that and decided to give me the flat which i appreciate... it.s been a while since i worked with such professional people and it was a nice surprise...Moss has always been quick to eliminate any problems i had with the homelet paperwork...everything happened online so it wasnt a headake at all...thank you guys...i hope i.ll enjoy the flat for many years to come 🤘
Thank you for your brilliant 5* review. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
GoogleIn my opinion, they are professionals and really kind people, especially Moss and Ozzie. They help me and my family a lot. I would recommend this agency to all of my friends!
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards, Lucy
2/5
GoogleThe agents there, in particular Ozzie, were very attentive. Nothing to complain. EDIT: Ozzie still amazing; Bairstow Eves process for getting stuff done? Unbearably slow: 19 days to get an heater fixed
Many thanks Dario for the amazing 5* review. Kind regards, Lucy
5/5
GoogleProfessional, enthusiastic and amazingly effective. Having allowed my flat to languish with another agent for a few weeks, I was thrilled that Ozzie achieved back-to-back bookings from the start of the instruction. He achieved 2 immediate full price offers but held back until the appointment with a third because instinctively he knew this was the perfect applicant. And indeed she is! In addition, he has made my life so much easier - no job is too small for him to sort. Both tenant and landlord could not be happier.
Thank you for such a glowing review of our local team and 5* review! Kind regards, Scott
1/5
TrustpilotTotal failure in Hucknall
Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.
5/5
GoogleBrilliant service from Ozzie and Moss. Very smooth process and nice clear instructions on the next steps. Payments were easy and made a breeze by the team. Thanks very much guys
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
5/5
GoogleReally happy with the service from these agents who helped make my new letting agreement go so smoothly. Special thanks to Moss and Ossie for your extra help - would recommend!
Thank you for your wonderful 5* review and recommendation. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
GoogleCan't recommend Osman enough - he goes above and beyond to help; have found me tenants within a week on 2 occasions. Very professional but also very personable. Competitive rates also.
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
5/5
GoogleThe lettings team was great help. Especially Ozzie in helping me and my family find a property. The guys in lettings were very polite and friendly. I would definitely recommend them!
Thank you for your wonderful 5* review and recommendation. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
GoogleRented our flat through Bairstow Eves and dealt with Elaine who was always really friendly, efficient and helpful. Great service!
Thank you for your brilliant 5* review and thank you for your kind wordsd. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolute worst estate agents
Absolute worst estate agents! Took our 6 months rent upfront told us we could move into the property only to be told 5 hours after we were due to get the keys that we weren’t allowed to have the property after all! We had paid for removals and were literally sitting outside the house only to be mucked about for the entire day. Very disappointing and if we could give them zero stars we would!
5/5
TrustpilotIncredible estate agents
Tia, Clair and Jordon have been super helpful and found exactly what we were looking for to rent. They have been professional, communicative and responsive - Tia went above and beyond what you should expect from an estate agent and I’m very grateful for this team. Highly recommend Bairstow Eaves in Walthamstow
5/5
GoogleWe’ve had a fantastic experience working with Mirela, who helped us buy our forever home. She helped speed up the process with the seller’s very slow solicitors, and let us do many many viewings of the house during the process - no questions asked. We would gladly work with Mirela and Bairstow Eaves again. Thank you!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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