Trusted Agent profile · London
★★★★★
864 reviews across 3 platforms
658, High Road Leytonstone, London, E11 3AA
Bairstow Eves's office in London, at 658, is rated 3.3 out of 5 across 864 reviews on three platforms, including 248 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThomas Bird was exceptionally helpful. The whole process was smooth and there was no delay with admin work. Star agent!
Thank you Zoubair for taking the time to leave us your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI’ve used Bairstow eves for the sale of my property and I have been very happy with their service. A buyer has been secured quickly and Emma has been fantastic chasing the sale and overcoming obstacles on the way! I would highly recommend them!
Thank you Mirela Pencheva for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from Emma and the team to sell my flat which had previously been on the market and not sold. They were friendly and helpful and helped to push everything forward when there were issues with the solicitor. Thank you!
Thank you for sharing your positive experience with Emma and our team at Bairstow Eves Leytonstone! We're thrilled to hear that we could assist in selling your flat and navigate through any challenges that arose. Your kind words are truly appreciated!
1/5
TrustpilotI have been calling Cannock office for…
I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I won’t get to view that house then?!
5/5
GoogleThomas and Luke have recently Let two units and are in the process of Letting two more. We are very pleased with the new Tenants and delighted with Thomas’s wonderful and professional service. Would thoroughly recommend.
Thank you for your kind words! It's always a pleasure to help our clients find the perfect tenants for their properties. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotExcellent service.
We recently embarked on a grand adventure of moving into a property through Bairstow Eves, aiming to settle in before Santa squeezed his way down the chimney. Thanks to the superhero trio comprising Jade, Amy, and Joseph, our Christmas miracle came true! Jade was our trusty point of contact, and when she took a day off for training, Amy swooped in to save the day. And let's not forget Joe, who kept us in the loop when Jade and Amy were off gallivanting. From start to finish, their service was top-notch, leaving us with nothing but smiles.Now, here's the twist: the only hiccup we encountered was the moving-in gift box they provided. Can you believe it? 0.0% beer! It's like they were trying to test our resolve. Almost had us deducting a star from our rating! But hey, let's not dwell on that minor blip. Overall, this branch is a well-oiled machine, managing everything with finesse.Kudos to the team for a job well done! You've earned yourselves a round of applause. 🎉
5/5
GoogleI have just moved into my new flat which I found through Bairstow Eves. I would like to give a special thanks to Thomas, who has been great from the start and ensured everything went as smooth as possible.
5/5
GoogleMoshe Ben Zion is a great agent and really helped in viewing and securing the property , he explained everything well and clearly. He is very swift also with responding. Really recommend this agent!
Thanks for the excellent 5* review and recommendation Prince! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotBairstow Eves, Sudbury
I cannot fault the service from BE, Sudbury.From the moment David came to value the property, my 80-year-old dad felt secure that his home of 50 years would be sold with care and integrity. David, Sophie, and Ross were exemplary in their conduct and ensured that the family was at the heart of the process.Despite a huge number of setbacks, the team never waivered and ensured that my dad's home was sold at its highest possible value. Pricing was realistic and the discussions were always open and honest. The team at Sudbury always kept us in the loop and I would not hesitate in using them again.Thank you for being the best team and ensuring my dad felt comfortable in selling his home.Craig
1/5
TrustpilotI would strongly discourage anyone from…
I would strongly discourage anyone from renting student property through Bairstow Eves based on our experience at 14 Devonshire Promenade this year. During the middle of winter, our house was left without heating for three weeks, which is completely unacceptable, especially in freezing conditions. We were initially told we would receive compensation for this, but that promise was later withdrawn without proper explanation.
5/5
TrustpilotExcellent Service from Rainham Team
We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process.
5/5
TrustpilotI highly recommend Bairstow Eves…
I highly recommend Bairstow Eves Sudbury, Ross, David and Sophie were great at every opportunity when buying our first property, bungalow.After being let down by another estate agents across the road, me and my partner were very nearly at the point of giving up looking for a family home, but David and co soon turned that around! Constant updates via email and phone calls made buying a property feel natural at every step possible! Thank you for all the help and guidance when required, you guys have been great 🤩
1/5
TrustpilotAVOID AVOID AVOID Jason Jessica and Freddie
AVOID AVOID AVOIDI recently had the displeasure of dealing with Bairstow Eves Letting Agents, and it was an experience that left me thoroughly disappointed and frustrated. From start to finish, their incompetence and lack of professionalism were evident, with countless issues that made the entire rental process extremely cumbersome.The most glaring flaw was Jason, Freddie and Jessica's abysmal communication skills. They were consistently unresponsive, failing to return calls, emails, and messages promptly. It often felt like we were chasing them for necessary information, updates, or even simple questions. This lack of communication created unnecessary stress and wasted valuable time.Unreasonable Charges: The letting agency imposed exorbitant fees and charges for their services, without any tangible value in return, leaving us feeling exploited and taken advantage of. The lack of transparency in their fee structure only added insult to injury.Overall, my experience with Bairstow Eves Letting Agents was nothing short of a nightmare. From their poor communication, and unreasonable charges, they consistently underperformed and failed to meet even the most basic standards expected from a letting agent.I strongly recommend steering clear of Bairstow Eves Letting Agents to avoid unnecessary stress, wasted time, and unfulfilled expectations. There are undoubtedly better options available in the market that prioritize professionalism, efficiency, and tenant satisfaction.
5/5
GoogleOsman and his team have been extremely helpful in helping my wife and I search for a property. They are constantly going above and beyond by keeping us updated with new properties as and when they become available and providing much needed guidance on general market conditions. I feel what sets them apart from other agents I have used in the past is their professionalism, responsiveness and proactive attitude.
Thank you for your brilliant 5* review. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
TrustpilotProfessional and thorough experience
Professional and thorough experience. Our property was advertised with them and was let within a week. They completed an inventory for us and everything was checked and legally compliant. Highly recommended.
5/5
Trustpilotshe is an excellent estate agent
estate agent of the year Naomi Hughes bairstoweves tamworth. I've had a few problems. and Naomi. has sorted them out. she is very quick and polite and just gets things done thank you Naomi
5/5
TrustpilotAbsolutely fantastic team at tamworth.
Absolutely fantastic team at tamworth.I've corresponded with dec and bethany throuout my time with them.What can I say:Poor bethany has been so helpful at every step of the way, I bombard her with questions and she always has the answer and patience with me ha ha 😂.Dec is cool and calm and explained the process in a way I could understand.👍Any time I've needed to speak to Beth she always contacts me back.Always on time for viewings with a friendly happy face.Definitely the place to sell your home, you get a bonus bestie with every sale. 😉.Xxxx
1/5
TrustpilotRomford Branch - (Mostly) lovely people, useless organisation
The positives - the majority of the staff are actually nice, apart from someone who claimed to be the manager. He complained about his own staff to me when someone had been off ill and dismissed any responsibility for fixing the poor service we received, asking for sympathy himself instead.The main issue is that when staff are off, nobody takes over their work. Nobody tells you they are off. So if the person responsible for your sale is off, nothing gets done. It takes lots of chasing to get a call back, so you are left with no progress being made for long periods of time.There were some issues with our sale because of difficulties that the buyer had with the mortgage provider. The buyer used a mortgage broker with Bairstow Eves, so I thought this would have been easy to fix, but it didn't help smooth the process at all, and each phone call ended up being a long chain of relayed messages with little to gain, and things only progressed once I asked the estate agent for the contact details of the mortgage broker, spoke to the mortgage broker, then found the details of the valuer from the mortgage lender and spoke to him directly. This feels like the sort of thing I was paying Bairstow Eves £3600 to do for me.This wasn't an isolated incident, and the same issue was repeated with dealing with issues with the EWS1 form, where after waiting for weeks with no movement I suggested calling the company who was responsible for the certificate, upon which the issue was resolved promptly. Again, this felt like the work I was paying someone else to do for me.Overall, I put in far too much work to justify a £3600 fee. Coupled with the rude emails I received from Countrywide chasing an AML fee that hadn't been paid because initially they had failed to invoice my solicitors, so my solicitors only knew the commission due through me, I would run like hell away from any Countrywide Estage Agents if I ever needed to sell a property again.(Mostly) lovely people, useless organisation.
5/5
TrustpilotJust sold my flat with Scott Lewis at…
Just sold my flat with Scott Lewis at the Stratford Office. He kept me updated regularly by email and made sure the property was secure when empty and awaiting the sale to go through. Whole process start to finish took about 4 months which is pretty quick for that part of London.
5/5
TrustpilotExemplary team at Bairstoweves
The team at Bairstoweves in Billericay were absolutely brilliant , professional, thorough, followed through on delays involving solicitors, surveyors and all areas of our buying and selling , and kept us informed weekly !Both our buyers and ourselves had issues with the speed ( tardiness ) of our respective legal and financial people but Bairstoweves stepped in quickly and timely to bring our sale to a conclusion . I cannot praise or recommend them enough! We will certainly be using them in the Future . Thankyou Billericay Team you were exemplary.
1/5
TrustpilotI sold a house, overcharged for fees, headache
L I sold a house and they over estimated the fees and tried to charge me 8 grand. They are dirty don’t touch them. They have very good lawyers as well that will play the game. Avoid this headache.
5/5
GoogleEmma has been incredible throughout our whole buying process. Always on hand to offer advice and help. Nothing ever seemed too much! Couldn't have asked for a better service!
Thank you for taking the time to leave us this amazing 5* review James. Kind regards Lucy, Customer Relations.
5/5
GoogleAfter being almost stuck getting a house as a first time tenant in the UK, Bairstow Eves was great help. Itayi and Natalie were especially helpful, answered my numerous questions and still check in from time to time on how things are going. Thanks a lot guys. Quick turn around time on responses and very professional.PositiveProfessionalism
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotOne star because no stars is not an…
One star because no stars is not an option. If you want to let a property and then chase your own money for the next year, Bairstoweves is the place to go. You will not be told when your supposed to cash in your rent or what the process is when your tenants don’t pay, you will just be left guessing. All of that for a steap management fee. @Bairstoweves, Breach of contract is the term I guess.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bairstow Eves's London office has 864 reviews across three platforms: 248 on Google, 1 on Yell, 615 on Trustpilot (across the whole business).
Bairstow Eves London is rated 3.3 out of 5 across all 864 reviews, and 4.8 out of 5 on Google from 248 reviews.
Bairstow Eves London, 658, High Road Leytonstone, London, E11 3AA.
