Bairstow Eves London reviews

★★★★★ 5/5

Google

Dealt with in a very professional manner by the gentleman named Ozzy who I believe went beyond of what was expected from him and made us feel at ease and comfort . Everything was made clear with precise explanations with no hidden surprises. Definitely would recommend anyone looking for a experienced and well established estate agents to use their services. You will not be disappointed.

Ziggi · 13 June 2020

★★★★★ 5/5

Trustpilot

Excellent service at Bairstow Eves Sanderstead

We purchased a building through Robin and the team at the Sanderstead branch of Bairstow Eves. It was a long, drawn-out legal process lasting several months. Robin kept in touch with us, let us keep seeing the building so we could work out how we would update it, and whether the building was empty, and check that the pipes hadn't burst as the tight sellers had turned off the heating. He even showed us a similar building that was finished to help us visualise how the house could look when it's updated.Robin and the team exceeded our expectations - which is very rare! Bairstow HQ - give that team a pay rise!

Honeysuckle · 25 January 2023

★★★★★ 5/5

Trustpilot

Amazing customer support

Im very pleased and really grateful for all the support and attention provided by the Bairstoweves Leytonstone team.For the second time in 4 years, I have to say that this team are really something else. Thank you so much Mark Hughes, Mesba Uddin and Bairstoweves for all the attention, kindness and support.I really appreciate all of your work and dedication to make what I really needed to happen. God bless!!!

Luciano · 3 November 2023

★★★★★ 5/5

Trustpilot

A great experience made possible by Shanna Seaton.

Shanna Seaton made our experience looking for the perfect family home hassle free. Shanna went above and beyond to show us the property after hours at a time that was convenient for us. Shanna kept us informed of the process at all times and insured that everything fell into place timeously. We received the keys for our property a few days ago and could not be happier. Thank you Shanna for your great service! Regards Andre Myburgh

André · 14 April 2023

★★★★★ 5/5

Google

Moshe has been very helpful within helping us find our home and been excellent at communicating with me. Thank you!

Christina · 3 October 2024

★★★★★ 5/5

Trustpilot

I want to give a glowing review for…

I want to give a glowing review for Chrissie Thompson …. My brother had a house fire and I was trying to sort him a rented accommodation out for Christmas…. It has been a long and stressful 3 weeks until I spoke to Chrissie …. In 3 weeks she is the only letting agent to call me back and was so helpful and supportive in trying to deal with the insurance company the claims department the rapid relocate people …. So as you can guess there was a lot of phone calls back and forward …. Chrissie was so patient with me and guided me through so emphatically….. So thank you Chrissie you are a massive asset to your company…. Have a great Christmas and the best for the new year

Clair · 20 December 2022

★★★★★ 1/5

Google

Bizarre experience with this Estate Agency. Was called by them to arrange a viewing, and remained on the call for 10 minutes discussing my general requirements. I was told I’d be called straight back with a viewing time. Over two hours later I called back, spoke to the same person who seemingly had no recollection of our call, nor a viewing available for me. Strange.

Tom · 11 November 2024

★★★★★ 5/5

Google

Mesba and Mark from Bairstoweves Leytonstone office are truly exceptional. They were always available for solving our matters to be resolved as soon as possible. Their responsiveness was incredible. If they didn’t pick up, they always call back no longer than 5 minutes later. They really treat the situation like they are their situation and look out for you and have your best interests in mind. When there were disagreements about certain things in documentation process, Mesba and Mark both of them were really patient and worked through some tough situations. Their cool, calm mindset kept my anxiety low and gave me the confidence they would get the job done, and they did!

Shristi · 13 February 2024

★★★★★ 5/5

Google

Excellent service from Emma at Bairstow Eves Leytonstone, just got the keys to our new house, Emma was professional and answered all our queries throughout. Thanks!

Mike · 5 June 2024

★★★★★ 5/5

Trustpilot

Claire Reene of Folkestone branch was a…

Claire Reene of Folkestone branch was a pleasure to deal with, property valuation was spot on; found a buyer pretty quickly and she worked hard to get completion of the over the line when solicitors were slow and unresponsive.

Trudy · 12 June 2026

★★★★★ 5/5

Google

A huge thanks to David Millar at Bairstow Eves Leytonstone who helped me sell my property. He was brilliant and very helpful. He helped me through the whole process and went out of his way to get everything completed. I would highly recommend Bairstow Eves Leytonstone. A really great service!

Jay · 13 June 2022

★★★★★ 1/5

Trustpilot

Had the following experience with…

Had the following experience with Bairstow Eves Rainham branch- Great staff (Demi was superb) and process seamless, she was the shining star.However, the gaping hole is that they made it as if i had to use their chosen Conveyancer, making it seem mandatory and saying it was a seller requirement, which wasn't the case, its just a sales tactic. I decided to follow their recommendation and was to be charged 2200, only to be charged 3,300 GBP later, for the purchase. I could have used another Conveyancer and paid 1600 for even a better experience.The legal firm they recommend is Countrywide Solicitors - I BEG YOU, PLEASE FOR GODS SAKE DO NOT USE THEM, THEY ARE CRAP AND SLOW.Buying a house is fine from them, but do not take any of their recommendations from them for legal work, it was a fricking sham and robbery.

Jewel · 23 August 2022

★★★★★ 5/5

Google

We have found the perfect property to rent thanks to Mohsin. our move date was just before Christmas and It was a very smooth and organised transition from start to finish. Any questions and quires since moving in Osman has been quick to respond and very helpful. I would highly recommend this branch if you are considering letting a property.

Jack · 13 June 2020

★★★★★ 1/5

Trustpilot

South woodford letting team

Called regarding a property to rent from them at 9.37 And was arranged for 13:45.Called them back at 10:37 asked for viewing confirmation and the address as i was traveling from far. Gentlemen responded that confirmation will be send to me shortly and he confirmed the viewing once again with me. I had nearly 2h traveling time so i left and got to the area ( had no internet underground). There was not confirmation email yet, called the office about 10 times and no one picked up. Since i was there i followed right move address got to the road and saw another person waiting to view.I explained to the agent there and got refused to see the property as there was no booking. After waiting for 35 min in there by the property since the other agent was trying to get in touch to the person who booked it i left. about 30 min after i got a phone call from the person who booked the viewing saying oh the tenant didn’t want to do more viewing. I replied at least I should’ve received any email or call to say oh Its been canceled. He replied when u don’t have confirmation email why did u come? Yes after 2 times confirmation of the viewing on the phone i should’ve thought they would played me and waste my time.This agency? NEVER again.

Sanaz · 16 August 2022

★★★★★ 1/5

Trustpilot

Bairstow Eves great, but use your own Conveyancing firm

Bairstow Eves, were excellent, and could not have been more helpful. We had agreed to use Bairstow Eves conveyancing services as part of their package. Everything processed as normal, the flat I’d inherited was sold, and then….. on the day of completion (1st July) , Bairstow Eves conveyancing solicitors “Spiketts Battrick “, informed us that they were unwilling to transfer the funds from the flat sale into anything but an “executors Account”. We then had to wait 5 days for an appointment at the bank to set up the account , who in turn told us we had to wait 10 days for the account to be set up. 10 working days passed, we are still waiting for confirmation from the bank that we can access the executors account. In actuality, it’s now been 20 days since completion, so a new person is living in my inherited property , but I still have no money . It’s been 20 days since Spiketts deemed to inform us that we couldn’t inherit our money unless via an executors account. When questioned about this ( and NB, executors Accounts are NOT inshrined in law, only recommended) Spiketts were off hand, dismissive, and blocked speaking to us because “we had a dispute in the family” WHAT ???????…..eventually Spiketts did speak to us and were of next to no help, and Rude. Obviously we were a nuisance wasting their time, we had passed the point of usefulness as a client, and as they had our money, so Spiketts felt there was little point in speaking to usUsing Bairstow Eves own Conveyancing solicitors has been a false economy - anything we gained using them has been negated by the fact we’ve had to cancel work to our home because of their solicitors ineptitude. Spiketts will doubtless fall back in their T& CS, but their demands for an executors account should have been made obvious either by themselves or Bairstow eves..Irs now 20 days since our buyer moved into my mothers property. It is 15 days since we saw the bank. We have no idea when ( or indeed if) the banking account details will appear.As I write,I still have no money. Use Bairstow Eves, they are brilliant, but find your own convayencing solicitors, don’t say you weren’t warned.

ANNA · 20 July 2022

★★★★★ 1/5

Google

Very unprofessional, Elaine one of the agents comes off very passive aggressive whenever we would ask for simple things. Very uncooperative in certain matters. Just before we moved in we ask for one minor change in our contract to separate our guarantors to their respective tenants and they made a huge deal about not being able to do it for them so accept it and change it two days later making the whole situation super stressful for both the tenants and landlord when they could have done it in the first place. Now that we moved out they're making the return of the deposit extremely difficult by basically telling us "here's a link and call up this company to change some details to get your money back" bare in mind we have not received any credentials for this supposed account, we've emailed multiple times and they asked for our bank details twice which we provided and still they are of no help. They basically give you useless information and make you figure things out on your own with empty emails that don't lead you anywhere. honestly one of the most difficult housing agency I've ever had to deal with when moving into a place. wouldn't trust them again to make the process a smooth sailing ship

Filip · 15 November 2023

★★★★★ 5/5

Trustpilot

Thank you to all the team who made my…

Thank you to all the team who made my recent purchase of a buy-to-let property smooth. I have bought two properties from Bairstowe Eves in the area.Aimee was great. She informed me of a property that I didn't realise was for sale. They listened to me when I said that the price was too high as I had bought a similar property in the same block. The communication was smooth and they were very patient with me as I also am a surgeon running a private practice so had only small amounts of the time during the day.Julie was amazing at finding a tenant to move in only a few days after completion.Also, thank you to Camilla who sold me my first buy-to-let in the area.

Mark · 17 June 2022

★★★★★ 1/5

Google

Awful - Avoid at all costs! I had a viewing today at half 1, no sign of the estate agent. Pressed the buzzer assuming he is inside & the tenant confirms that they have not been informed about any viewing. I tried calling the branch and got …

Shahnaz · 16 April 2025

★★★★★ 5/5

Google

It was a wonderful experience to rent a house with Bairstow Eves. Mesba, our letting agent, was prompt, responsive, did consistent follow ups with us to keep us informed about everything and also convinced our Landlord to accomodate for certain conditions we had for the tenancy. He really made our experience great! In addition to Mesba, the service itself is top-notch. I love how easy it was for us to sign everything online and the responsive callbacks we always got from the office when we phoned in to check on things. I have a strong belief that I will stick to Bairstow Eves in the future for my future renting. Great job team!

LakshmiNarayana · 16 October 2023

★★★★★ 5/5

Google

Couldn't be happier with the service, Mesba and Mark were both wonderful. They were professional and friendly with an incredibly fast turnaround, I'd recommend wholeheartedly.

A · 14 March 2024

★★★★★ 5/5

Trustpilot

Bairstoweves Biggin Hill, absolutely brilliant.

Bairstoweves Biggin Hill. Brilliant! From start to exchange Caroline was a dream. We haven't moved for 29 years so were very apprehensive. However Caroline and her team made it a great experience. She was always there when we needed her. She was able to answer or find answers to all our concerns. Caroline was always very friendly and put our minds at rest over the 5 months. Gary, the manager, gave us a very good deal from the ouset and from there on in the team worked hard, thoroughly deserving their fee. I would definitely reccomend the company to anyone wishing to move house effortlessly. Thank you Bairstoweves and thank you Caroline.

Paul · 5 April 2022

★★★★★ 4/5

Google

Mirela, Denzil, Emma, and Rajan were super helpful, patient, and knowledgeable in helping me buy my first flat.Will use again

K · 5 June 2024

★★★★★ 1/5

Trustpilot

Bairstow Eves Walthamstow branch

Please stay away from this company or instruct them with caution. Information was misrepresented to me when I handed over my property for let, they advertised on conditions I was not aware about and the whole process dealing with them was very distressing involving dishonesty and lies.After deducting their commission they also deducted unauthorised amounts that was not agreed, this included making up figures and deducting the same from the money they were required to transfer into my account. They refused to send across a statement when requested and I knew the money they paid was less than what was agreed, had to go through much stress to obtain this, when I did receive the statement, it included deductions that was never agreed and part of the money taken was a made up amount. If you do use this company (which I strongly advise against) check your statement once they deduct thier commission. The first time I used them £500 was dishonestly taken from my money, a sum that was legally mine, was shocked when I noticed this. The second time monies was deducted again with false information on the statement. On both occasions I had to request the money back, the £500 was returned, the other amount involved me going through a complaint procedure which was biased with no proper investigation. This company were dishonest and incompetent in their dealings with me. To get my money back took months. It's a repeated pattern with them so be cautious it's not worth the stress. It is the worst experience I have had and I will not recommend the company at all.

Uche · 30 December 2021

★★★★★ 1/5

Trustpilot

Would give them 0 if I could

Would give them 0 if I could. They have been showing up to my flat unannounced for the last 2 years since the Landlord is selling the property. They have ignored our boundaries as tenants, ignoring our requests to only do viewings on certain days. They show up whenever they want, claiming they have contacted us when in fact they’re have not. Absolutely ridiculous.

Victoria · 19 August 2023