5/5
GoogleSebastian Callow has been fantastic in trying to identify the ideal property for my search. He is professional, friendly and very intuitive in his interactions with future tenants. Many thanks for all your great help.
Trusted Agent profile · London, Greater London
Atkinson McLeod London reviews
★★★★★
396 reviews across 3 platforms
135 & 143 Leman Street, London, Greater London, E1 8EY
Part of Atkinson McLeod, see every office.
Atkinson McLeod's office in London, Greater London, at 135 & 143 Leman Street, is rated 4.2 out of 5 across 396 reviews on three platforms, including 374 Google reviews rated 4.3.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
GoogleAvoid this agency at all cost. I rented the property for 4 years from them. First of all everything was all fine, but then agent Lavinia became as I understand responsible for my property. I was left without hot water for a month!!!! she was dealing with the plumbers for a month!!!!! then washing machine break down, I was waiting for a new one for 6 month!!!!! then they decided to give me a notice. I have to move out on 14 of march. yes, on the beginning of lockdown. I asked for the deposit, it took them 2 month partially return them. they charge me £252 for cleaning air ventilator !!!! horrible horrible agency, or at least agent Lavinia. I don't know how the people like this get such work. Lazy, rude, irresponsible.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleBig thanks to Lauren Chapman for getting an urgent repair I reported resolved quite quickly! Really appreciated her response time and efforts.
5/5
GoogleMartina was wonderful to speak to, she was professional , polite and super on the ball with clients and landlords. She made finding our new home a breeze.
1/5
GoogleAvoid at all costs!! - Unnecessary charges! - Staff practically incapable of meeting their responsibilities, namely Isabella, Shikena and Andrina. - The property management changes regularly without notice and they are not responsive. By time a tenant raises a problem, AM will do anything in order they put the blame on him for damages causing him distress. There had been a long list of serious, frustrating problems in the flat harming tenants hygiene plus other minor repairs, but AM always needed too much time to action. First, there was no hot water and problem was fixed a month later. Then renovations required in the balcony, but nothing had taken place. Some months later there was a mouse in the flat due to problematic construction, although AM was the first line of contact they were idle and luckily the landlady dealt with it. Later there had been issues with flood, mould in the walls, the smell for almost a year and a second wave of mice. By the termination of the contract AM had not met their responsibilities and had done absolutely nothing! At the end of the tenancy, there was a 7week waiting for taking the deposit back. Unprofessional, disappointing service making my living in Zone 1 really hard. NOT recommended.
1/5
GoogleA month into renting a flat with AM, a bailiff showed up telling us we are being evicted as the landlord hasn't paid service charges and the flat is being reposessed. We were fraudulently rented a flat that should not have been rented at all. Got absolutely no help from the agency in this terrible situation. Struggled to reach anyone as it was happening - everybody were either out of office or off sick. It has now been over a week, and we still haven't had any proper communication regarding this, no updates, no clarification of the situation and, of course, no apology. This goes beyond unprofessional and into completely missing any empathy or human decency. Need I explain how terrifying it is to have four men show up at your door, start changing the locks and tell you to get out? While not updating us on the matter, AM is also refusing to break the contract with us or return our deposit. This comes after us moving into a flat that was uncleaned and in an extremely bad state of disrepair - broken furniture, exposed wiring in bathrooms, broken toilet, broken window locks, no water in the bathroom, broken plugs, cigarette burns all over the couch to name but a few things... Even after a month, a lot of the things still remain broken, the bathroom is still non-functional. Communicating with the agency has been very difficult - they often simply ignore emails. There seems to be no organisation, as we keep being sent from one person to another. Our concerns have been written off numerous times, not to mention the time when someone from AM called and shouted at us for sending them a list of all the broken things. Asked for contact details of the manager, our agent refused to provide them, told us that the manager "is busy" and we still haven't managed to reach them. I truly have no words for describing how bad an experience this has been.
1/5
GoogleAbsolutely shocking service from this estate agent. Took a holding deposit in order to even make an offer but failed to mention that another Estate Agent would still have the property on the market and still taking viewings. Lots of back and forth but very hard to get hold of the Lettings Agent. Holding deposit was a complete waste of time for this reason. Had we have been fully informed we would have acted differently in negotiations and as a result of the lack of information we were minutes from an accepted offer then they went radio silent for nearly 24 hours before telling us the other Estate Agent had had their client's offer accepted. Terrible service, lost us the perfect property.
5/5
GoogleMark was my agent I have to say he is good at his job.! He was very helpful and kind sold us the house..with good marketing skills. I can’t conplain about my new flat.!
1/5
GoogleWe have used AM to fully manage our property for the first time. However it now turns to be really disappointing. When the tenant reported a maintenance issue, AM did not do a proper check with the tenant and passed mis-leading information to us, as well as a ridiculous cost estimate. Luckily that we found out the actual issue which is covered by our energy provider and eventually got it fixed for free! It stoped AM from further wasting money on this! Will definitely not use them further after the current contract finishes.
5/5
GoogleShakil Khan is responsive and helpful in managing the needs of his clients.
5/5
GoogleVery good agency. Very understanding and helpfull people - many thanks to Leah for making everything really easy and answering all of our questions so quickly. Will definetly recomend agency to my friends. Thank you guys!.
5/5
GoogleSebastian Callow has been fantastic in trying to identify the ideal property for my search. He is professional, friendly and very intuitive in his interactions with future tenants. Many thanks for all your great help.
1/5
GoogleAVOID THESE PEOPLE IF THEY'RE SELLING YOUR DREAM HOUSE! They are deceitful, incompetent and negligent. They failed to do the move out audit on our property and instead of owning up and playing fair they just ignored us and held onto our £2000 deposit for over 3 months. Eventually we were able to get it back from the Dispute Resolution service, whom they also ignored. All it took was 5 visits to the business, 20 emails, and 15 unreturned phone calls. They lied to us, saying they were waiting for the landlord to respond and then flat out ignored us. Appalling conduct and I will be raising a formal complaint with the industry regulator. I have attached a photo documenting the sheer level of poor behaviour by this company. AVOID THESE FOOLS!
5/5
GoogleI recently moved to london and i was dealing with many agents to find a house, charlotte brain helped a lot in this hunt till i found what i was looking for, i did not get the house as the landlord did not accept offer, but i was really happy with the transparent and hounest communication, i faced dificulties dealing with other agents, some would not show, wouldnt pick the call, others would just lack any proffessionalism, but not with atkinson, at least my experience with charlotte, she is cery proffessional, hounest and would know what would suite your requirment and what would not,,,,
5/5
GoogleI have rented via Atkinson McLeod for 1.5 years and in the same property friends of mine rented through them for the previous 5 years. All of my dealings with their team have been good, especially with Alex from their property management team as well as Paula and Chloe. When we did have water damage Atkinson McLeod quickly were able to contact the owner and have the work carried out by their own professionals. The relatively severe water damage was fixed within one working day after they got instruction from the owner. All very pleasant and helpful to deal with.
5/5
GoogleEva Bouzaki has been an absolute dream to work with. As first time buyers we were under a lot of stress and she was always supportive and helpful. Couldn't recommend highly enough!
1/5
GoogleWords will not describe just how bad the service is from not just Atkinson McLeod but also the landlord they used in our case. Me and my ex partner rented a place via them sharing a house with another tenant. After living their for around 8 months my partner and I split and obviously needed to move out. The housemate also decided to leave and move back to Poland. We never missed any payments and kept the place in exceptional condition. We paid to break the contract which cost an extortionate amount, but as stated due to circumstanced we paid anyway. They found new tenants immediately who moved in immediately after we left on the 28th February 2019. We paid to have the place deep cleaned by a company they recommended at a cost of £395. The clean was completed and the company sent pictures to show it was of a high standard. A check out report was sent on the 13th March which we responded to straight away to point out a few discrepancies (the report listed the sofas as not seen, we did not take them and they were in the cleaning pictures after we left). We did not hear anything back for almost 3 weeks, literally nothing despite several emails. We called them and was informed that the person dealing with out property had been on holiday for two weeks but was back in tomorrow. Apparently if someone goes away nobody covers their emails or work or even informs you (they also told us on the phone that despite the fact she was back tomorrow they only deal with deposit returns once a week so she might not even deal with it then). They have consistently told us they are chasing it up with the landlord and in the last week we finally thought we had success when the landlords deductions report came through. He claimed £74 for small things like light bulbs, ok fine and £180 for cleaning?!?!?! Despite us using the company they suggested and choosing the most expensive package which they also recommend. We are of course contesting this. It has now been 41 days since we left the property and 28 days since the check out report was sent and despite several more emails and phone calls we still do not have our deposit back. I urge anyone even thinking about using these scam artist to steer well clear.
1/5
GoogleWe were mislead about multiple items in the home by our agent. When we were showed the property there was a TV shown to us, promising it would be included in our apartment when we move in - no TV when we moved it. Agent dismissed us without care and didn't feel the need to address it. 2nd was a sofa - promised a brand new one and got one, with at least a couple of years of usage on it. Again, when we complained to the agent - we got dismissed with no resolution
1/5
GoogleI was deeply disappointed by the unprofessional service. Amit Jayaprakash showed me a flat and I had to pay a 400£ holding deposit to the agency to make the offer to the landlord. He kept telling me that he is very busy and he would get in touch with the landlord the following day, for more than 2 weeks after I had paid the deposit. I therefore decided to withdraw the offer 10 days ago, however they are not refunding me the holding deposit and he is not answering to me.
1/5
GoogleWORST SERVICE EVER, this is a company that allow "photographer" to come in your house without any advice, making photos because I was leaving the house. The "lady" (I wish to call her in a different way but I can't be RUDE like her) came in without knocking as they have the keys, so I had an heart attack thinking of thieves, then she was the most RUDE, unprofessional person I've ever met in my life, I wish she'll be unemployed one day. AVOID AVOID AVOID AVOID THIS "COMPANY"!!!!!!!!!!!!
1/5
GoogleThese people clearly failed both their English and Mathematics GCSEs. I've explained so many damn times what my requirements are and what my budget is, yet they keep pestering me with calls proposing completely off the mark properties. I'm looking for a 1 bedroom flat and my budget is £300 pee week and they call me with a 2 bedroom flats for £350. Is it stupidity or something else? You're really just wasting your time with these lot. Help yourself, go somewhere where they listen to your accommodation requirements and take your house search seriously.
1/5
GoogleWords will not describe just how bad the service is from not just Atkinson McLeod but also the landlord they used in our case. Me and my ex partner rented a place via them sharing a house with another tenant. After living their for around 8 months my partner and I split and obviously needed to move out. The housemate also decided to leave and move back to Poland. We never missed any payments and kept the place in exceptional condition. We paid to break the contract which cost an extortionate amount, but as stated due to circumstanced we paid anyway. They found new tenants immediately who moved in immediately after we left on the 28th February 2019. We paid to have the place deep cleaned by a company they recommended at a cost of £395. The clean was completed and the company sent pictures to show it was of a high standard. A check out report was sent on the 13th March which we responded to straight away to point out a few discrepancies (the report listed the sofas as not seen, we did not take them and they were in the cleaning pictures after we left). We did not hear anything back for almost 3 weeks, literally nothing despite several emails. We called them and was informed that the person dealing with out property had been on holiday for two weeks but was back in tomorrow. Apparently if someone goes away nobody covers their emails or work or even informs you (they also told us on the phone that despite the fact she was back tomorrow they only deal with deposit returns once a week so she might not even deal with it then). They have consistently told us they are chasing it up with the landlord and in the last week we finally thought we had success when the landlords deductions report came through. He claimed £74 for small things like light bulbs, ok fine and £180 for cleaning?!?!?! Despite us using the company they suggested and choosing the most expensive package which they also recommend. We are of course contesting this. It has now been 41 days since we left the property and 28 days since the check out report was sent and despite several more emails and phone calls we still do not have our deposit back. I urge anyone even thinking about using these scam artist to steer well clear.
5/5
GoogleI thoroughly recommend Atkinson, especially Gilbert Francoise. Not only, did he help sell our flat as quickly and efficiently as possible. He went above and beyond in his customer service.
5/5
GoogleWell I'm really happy about the agent- Chris Nguyen who help us a lot to get the house on time, anotherwise we could sleep on street. Thank you so much Chris King Regards Kristine
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