Atkinson McLeod London reviews

★★★★★ 1/5

Google

If I could give zero stars I would. Obstructive staff who do not care for their tenants, they only have $$$ on the brain. They are all wonderful and helpful until they've got your money and then after that they do not care. Absolutely no empathy understanding about ongoing issues with our property. Property management do not reply to emails and avoid phonecalls from you. One lady told me to "stop calling them". Getting any response or update from them is exhausting. Every process since signing the tenancy agreement has been extremely flawed. Do not rent a property from them - learn from our mistake.

Sally · 9 February 2019

★★★★★ 5/5

Google

From the moment we started looking for a property and contacted Atkinson McLeod, Ed swiftly got on the case for us, and was extremely proactive in finding properties that matched our specifications. He was never pushy, never pressurised us, but was always helpful, prepared to both give us his professional advice and (just as importantly) listen to our needs. It has never been a trouble to offer us a lift to viewings and he has at all times been courteous, smartly presented, professional and delightful to deal with. As the first person we actually met, Ed gave us a fantastic impression of Atkinson McLeod. Brilliant agency.

Sunshine · 9 February 2019

★★★★★ 1/5

Facebook

Had a terrible experience with this estate agent just over a year ago. I can only reiterate the other reviews made below in regards to their lack of communication, completely apathetic attitude and extortionate fees. They broke clauses in our contract several times to the extent that all tenants involved decided to move out of the property early due to the amount of stress caused. I would highly recommend submitting a complaint to The Property Ombudsman if anyone has had trouble, not only to perhaps be compensated but also to show that agencies cannot continue to operate like this.

Emily · 7 February 2019

★★★★★ 5/5

Google

Eva Bouzaki has been superb at chasing everyone to complete the sale/purchase as soon as possible. She responds instantly to inquiries and can resolve any issue quickly and efficiently. Strongly recommend!

Anthony · 28 July 2019

★★★★★ 1/5

Facebook

The slogan of this agency is «build on trust and transparency ». Beware, as not the case at all. After a sale is made, good luck trying to reach them afterwards. Landlords beware as Atkinson McLeod charge “renewal fees” for doing no work at all, so make sure they clearly detail in the contract what charges are applicable against which services. Terrible experience. Have now found estate agents that do not apply such a fee and are actually fair and transparent. Will not use again and do not recommend.

Gradatim · 11 January 2019

★★★★★ 5/5

Google

Many thanks to Shakil for his assistance on my rental.

J · 13 April 2023

★★★★★ 1/5

Facebook

In many cases members of staff at Atkinson McLeod know significantly less than the tenant - in regards to letting rights and contract law. As soon as you've paid their large fees and signed their contract you're merely worth their time and acknowledgment. You'd be extremely lucky to even get a call back, let alone be rewarded with a solution. I warn prospective and potential customers of AM to steer a sharp left turn away from this company for a multitude of reasons, doubting I have the character count to explain them all properly.

Beckie · 11 October 2018

★★★★★ 1/5

Facebook

Dear Tenants, it has nw been 5weeks we left the property. The check out report confirmed no deductions were needed and the landlord agreed. The agency has still not given back our deposit. They went over the 3weeks deadline (as per contract) by two weeks already and do not seem in any rush to give back our money! I’m going to skip the poor service we received from this company since we paid to move in but this experience should tell you what kind of agency you’re about to deal with. Save yourself some frustration/anger by not using them.

Laura · 16 September 2018

★★★★★ 5/5

Google

From the moment we started looking for a property and contacted Atkinson McLeod, Ed swiftly got on the case for us, and was extremely proactive in finding properties that matched our specifications. He was never pushy, never pressurised us, but was always helpful, prepared to both give us his professional advice and (just as importantly) listen to our needs. It has never been a trouble to offer us a lift to viewings and he has at all times been courteous, smartly presented, professional and delightful to deal with. As the first person we actually met, Ed gave us a fantastic impression of Atkinson McLeod. Brilliant agency.

Carmel · 25 June 2018

★★★★★ 5/5

Google

Margaret has been very helpful in finding the tenant and has demonstrated professionalism throughout the process. Proactive communication and in-time update are mostly appreciated. Thank you again for the service

Jie · 28 July 2019

★★★★★ 5/5

Google

I've dealt with Eva Bouzaki a number of times now and she has been very efficient with the purchases we have dealt with together. Always quick with responses-would 100% recommend!

Joe · 28 July 2019

★★★★★ 1/5

View Agents

Disorganised viewings and slow to release deposit

Had 5 or 6 different agents arranging viewings for the next tenant. None of them talked with each other or followed the agreed process. I had agreed one days notice before a viewing, no weekends but still got called on a Saturday with a 15 min warning and every other viewing was done with just a few hours notice. Despite adhering to the the AST, professionally cleaning the flat, leaving on time with no dispute, it took me a full 50 days to get my deposit back largely due to the agency dragging their feet and not liaising with the landlord properly. I had to eventually engage the TDS and even then they took their sweet time.

SS · 10 April 2018

★★★★★ 5/5

Google

Would recommend. Martina was very kind and helpful to us during the process of renting a flat.PositiveQuality

Julián · 22 June 2022

★★★★★ 5/5

Google

Angel Singh is both professional and a clear communicator.

Daryl · 13 April 2023

★★★★★ 5/5

Google

Angel was very efficient and kept me informed of progress

Sash · 5 March 2023

★★★★★ 5/5

Google

Very professional agency. What a great people are working there! Many thanks to Leah for making everything so easy! Very helpful and reliable person who understands what customers need! Thank you :)

Paweł · 11 July 2017

★★★★★ 5/5

Google

I had a great experience while searching for a property to rent. Mark Johnson was really helpful, prompt in his replies and helped in our search in odd times.

Narayanan · 28 July 2019

★★★★★ 5/5

Google

Gilbert was very professional & provided a brilliant service dealing with the sale of our property.

Gerry · 24 June 2022

★★★★★ 5/5

Google

Alexander Wasey has been great with our many questions and his positive and helpful attitude.PositiveResponsiveness, Professionalism

Vickym345 · 22 June 2022

★★★★★ 5/5

Google

I have been using AML for over 10 years. They are always proactive and helpful. When works were required at my property recently, Lauren Chapman quickly got in someone to review the work, provide a quote, covering the absolutely required work plus an assessment of optional items, in a transparent manner, so i was able to quickly move on getting the work done. thanks

T · 22 June 2022

★★★★★ 5/5

Google

Amit J was very professional and friendly, eager to find me a flat that suits my needs and wants, reliable and always available! I warmly recommend Amit J!

Nika · 19 November 2019

★★★★★ 5/5

Google

Gilbert Francoise was helpful and responsive in keeping me up to date with the process throughout the purchase of my flat.PositiveResponsiveness

Inma · 25 August 2021

★★★★★ 5/5

Google

Philip Bullman at AtkinsonMcLeod looked after our sale from start to finish. His experience and in-depth knowledge of the local market was clear from the outset. He pitched the property at the right level and secured the sale. Throughout the whole process he encouraged excellent communication between all parties, helped resolve hiccups and was instrumental in achieving a completion before our deadline. We would definitely use him again.PositiveResponsiveness, Professionalism

Lee · 25 August 2021

★★★★★ 5/5

Google

Its a great pleasure working with Atkinson McLeod property management team especially with Ebru ,as her in depth knowledge and experience makes life a lot easier!, Thanks Ebru

Mark · 28 July 2019