Trusted Agent profile · London
★★★★★
963 reviews across 2 platforms
45 Westferry Road, London, E14 8JH
Atkinson McLeod's office in London, at 45 Westferry Road, is rated 4.5 out of 5 across 963 reviews on two platforms, including 299 Google reviews rated 4.3.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotPro-active Service.
Pro-active Service.Agents can be frustrating at times but I’d like a special mention to Blessing for ensuring great communication and always acting on her promises. Also responding outside of work hours is important.Well done Blessing
5/5
TrustpilotCalum was extremely helpful and…
Calum was extremely helpful and conscientious in his work to find us a property. I would recommend Atkinson McLeod for anyone who needs pointing in the right direction when faced with the stressful task of moving house!
5/5
TrustpilotSophia was so lovely and honest about…
Sophia was so lovely and honest about the property - she made sure we knew everything we needed to know and was very helpful and genuine.
5/5
TrustpilotVery helpful and professional.
Have been using Atkinson Mclead for 6 years now and they are great. Very professional and helpful. My Agent is Sophia and I would highly recommend.
1/5
TrustpilotWORST. Avoid at all costs.
I mean, we all know estate agents and management companies are terrible to deal with at the best of times, but this place is a whole new level. Have never worked with a management company that is so rude, dismissive, unprofessional, slow to respond to any issues, and disorganised. So unprofessional and just completely incapable. They've shown a lack of care of compassion for us as tenants and we have been treated and made to feel like we are a pain and an inconvenience. Do not understand how a company can even successfully run when they are this incompetent.
5/5
TrustpilotExcellent Eva
Our sales manager, Eva Bouzaki, sold our house in 2 days! Eva was both personable, and professional throughout the entire process and I can't recommend her highly enough. She is a treasure! Thank you Eva.
5/5
GoogleBig thanks to Lauren Chapman for getting an urgent repair I reported resolved quite quickly! Really appreciated her response time and efforts.
5/5
TrustpilotFantastic service from Conor
Conor was incredibly helpful, sorted me a viewing and had me moved into my new property within a week! He was personable and professional, and the whole process was efficient.
1/5
GoogleWe have used AM to fully manage our property for the first time. However it now turns to be really disappointing. When the tenant reported a maintenance issue, AM did not do a proper check with the tenant and passed mis-leading information to us, as well as a ridiculous cost estimate. Luckily that we found out the actual issue which is covered by our energy provider and eventually got it fixed for free! It stoped AM from further wasting money on this! Will definitely not use them further after the current contract finishes.
1/5
GoogleAvoid at all costs!! - Unnecessary charges! - Staff practically incapable of meeting their responsibilities, namely Isabella, Shikena and Andrina. - The property management changes regularly without notice and they are not responsive. By time a tenant raises a problem, AM will do anything in order they put the blame on him for damages causing him distress. There had been a long list of serious, frustrating problems in the flat harming tenants hygiene plus other minor repairs, but AM always needed too much time to action. First, there was no hot water and problem was fixed a month later. Then renovations required in the balcony, but nothing had taken place. Some months later there was a mouse in the flat due to problematic construction, although AM was the first line of contact they were idle and luckily the landlady dealt with it. Later there had been issues with flood, mould in the walls, the smell for almost a year and a second wave of mice. By the termination of the contract AM had not met their responsibilities and had done absolutely nothing! At the end of the tenancy, there was a 7week waiting for taking the deposit back. Unprofessional, disappointing service making my living in Zone 1 really hard. NOT recommended.
1/5
GoogleA month into renting a flat with AM, a bailiff showed up telling us we are being evicted as the landlord hasn't paid service charges and the flat is being reposessed. We were fraudulently rented a flat that should not have been rented at all. Got absolutely no help from the agency in this terrible situation. Struggled to reach anyone as it was happening - everybody were either out of office or off sick. It has now been over a week, and we still haven't had any proper communication regarding this, no updates, no clarification of the situation and, of course, no apology. This goes beyond unprofessional and into completely missing any empathy or human decency. Need I explain how terrifying it is to have four men show up at your door, start changing the locks and tell you to get out? While not updating us on the matter, AM is also refusing to break the contract with us or return our deposit. This comes after us moving into a flat that was uncleaned and in an extremely bad state of disrepair - broken furniture, exposed wiring in bathrooms, broken toilet, broken window locks, no water in the bathroom, broken plugs, cigarette burns all over the couch to name but a few things... Even after a month, a lot of the things still remain broken, the bathroom is still non-functional. Communicating with the agency has been very difficult - they often simply ignore emails. There seems to be no organisation, as we keep being sent from one person to another. Our concerns have been written off numerous times, not to mention the time when someone from AM called and shouted at us for sending them a list of all the broken things. Asked for contact details of the manager, our agent refused to provide them, told us that the manager "is busy" and we still haven't managed to reach them. I truly have no words for describing how bad an experience this has been.
1/5
GoogleI was deeply disappointed by the unprofessional service. Amit Jayaprakash showed me a flat and I had to pay a 400£ holding deposit to the agency to make the offer to the landlord. He kept telling me that he is very busy and he would get in touch with the landlord the following day, for more than 2 weeks after I had paid the deposit. I therefore decided to withdraw the offer 10 days ago, however they are not refunding me the holding deposit and he is not answering to me.
1/5
GoogleWe had a terrible experience renting from this agency and their property management team. I feel morally obligated to write this review, because I want others to avoid the same thing happening to them. To start with, It was not disclosed to us at the start of our tenancy that the property had recently been listed for sale. A couple of weeks after we had moved in, Atkinson contacted us to set up a viewing for a potential buyer - which I was extremely confused about as we had just signed a 12 month lease. We were also told when we viewed the flat that AM would be managing the property. However, a few months later when our hot water stopped working, we were told that they were only managing it on behalf of the landlord, and that they could do not do anything without the landlord’s permission. We did not have working hot water for two weeks as their response was extremely slow, and the first contractor they sent in to amend the problem was severely incompetent. Our hot water had been flipping the electrical switch - the first contractor simply flipped the switch back on and told us that was the problem - without stopping to investigate why the switch was flipped in the first place! When our landlord was arranging viewings to sell the flat, we felt that our privacy was invaded and that they unfairly expected the flat to be the perfect model for potential buyers. One example of this was when Adrian Stanley told us we couldn’t have our laundry hanging up to dry in our own home while the viewings were going on. At the end of our tenancy, we asked the agency for a recommendation for a professional cleaner, since it was stipulated in our tenancy agreement we had to get a professional in. Matt Herring from the Hackney branch recommended WeTidy (another company to avoid!) for over £300. They did an absolutely terrible job for the money we paid, a £10 per hour cleaner would have done a better job. When we returned to the flat, it was clear that entire areas had not been vacuumed, cleaned, or even wiped down. I approached WeTidy about this, and they were extremely defensive and rude, saying that the flat was in a “terrible state” before the cleaning, and that they had before/after photos to prove the job they had done. They actually expected us to pre-clean before a £300 cleaning session! When I asked them to send me the before/after photos, they sent the before photos, but never the after ones. The worst part of it all was that during the check-out report (which we were present for), the representative from Atkinson asked if we had WeTidy in to clean, and we said yes, as that’s who they had recommended. She said that she had asked them to come back numerous times on other flats - we were shocked! Why would AM recommend a professional cleaner if they do a terrible job? It was an absolute joke. This obviously made a stressful time that much worse, as we wondered if we would have to fight this issue when it came to the release of our deposit. Unfortunately, the incompetence continued when it came time to get our deposit back. We were told by Shikena Goode and Lauren Champman that their process takes 4-8 weeks for the deposit to be released back to the tenants. This seemed unusually long to us and though we tried to deal directly with Atkinson about it, we were forced to contact the Tenancy Deposit Scheme who advised that we should dispute it, as that is way too long. It wasn’t until we actually disputed it with the TDS that we had a response from Atkinson. It took them 6 weeks to tell us that they wanted to deduct a mere £24 from our deposit. We agreed to it, and they sent us the completely wrong deposit release form with the details of the current tenant - wrong name, next years date, and incorrect deposit amount. We were again, shocked that they did not seem to be able to do their jobs properly. We felt from renting from AM that they had absolutely no regard for our well-being as tenants. We were nothing more than walking money signs to them. Avoid this agency at all costs!
1/5
GoogleAbsolutely shocking service from this estate agent. Took a holding deposit in order to even make an offer but failed to mention that another Estate Agent would still have the property on the market and still taking viewings. Lots of back and forth but very hard to get hold of the Lettings Agent. Holding deposit was a complete waste of time for this reason. Had we have been fully informed we would have acted differently in negotiations and as a result of the lack of information we were minutes from an accepted offer then they went radio silent for nearly 24 hours before telling us the other Estate Agent had had their client's offer accepted. Terrible service, lost us the perfect property.
1/5
TrustpilotUnprofessional, rude and dismissive
I used At Mc to market my property at Port E. Apts, West India Quay as my current tenant chose to action the breakclause and vacate early (due to Covid lockdown).I re-marketed my flat again with At Mc as I was due a part refund of my 12 month commission fee, and also marketed myself on Open Rent. I had a viewing request via Open Rent, the tenant liked the property and placed a holding deposit. I was aware my Agent had a few viewings lined up on the same day, so I called to cancel and take propety off the market. During the conversation the Agent asked the name (it turns out it was the same tenant, he also had a booking with her later in the day) and she claimed it was “her client”. How?!She was the rude and dismissive claiming that I had taken “her client”. Yet, aren’t I her client too?? But, you wouldn’t think it, the way she spoke to me. So, I suspect now I will not get a reimbursement of the the commission fee. Because that’s how they carry on their business - unprofessional. I paid over £2k to set up my current tenancy with At Mc. They forget landlord’s are their “paying clients”. I wouldn’t use them again.
5/5
TrustpilotGreat experience overall!
Aaron O'Neal Jordan was thoroughly helpful, professional and courteous through every step of the process from viewing to signing. I would recommend this agency to anyone looking for a place to live in and around Hackney.
1/5
Trustpilotavoid this agency at all cost
avoid this agency at all costavoid this agency at all cost. I rented the property for 4 years from them. Firs of all everything was all fine, but then agent (which I can't name because of the legal reasons, yes my previous review after their complain was removed) became as I understand responsible for my property. I was left without hot water for a month!!!! she was dealing with the plumbers for a month!!!!! then washing machine break down, I was waiting for a new one for 6 month!!!!! then they decided to give me a notice. I have to move out on 14 of march. yes, on the beginning of lockdown. I asked for the deposit, it took them 2 month partially return them. they charge me £252 for cleaning air ventilator !!!! horrible horrible agency, or at least agent (which I can't name because of the legal reasons) . I don't know how the people like this get such work. Lazy, rude, irresponsible.
5/5
TrustpilotFrancesco was really responsive and…
Francesco was really responsive and helpful when we were trying to find a rental property. Would recommend him to others.
5/5
TrustpilotPerla went above and beyond
Perla went above and beyond to ensure smooth transition to our new flat. Would definitely recommend Atkinson's services, it is the second time I have used them and there isn't a single complain to highlight.
5/5
GoogleGilbert Francoise was helpful and responsive in keeping me up to date with the process throughout the purchase of my flat.
5/5
TrustpilotPleasure working with Patricia
Patricia was very helpful, clear, efficient and accommodating. It was a pleasure working with her!
5/5
TrustpilotGreat!
Patricia was able to answer all my questions, and was always super quick to reply!
5/5
TrustpilotBest Estate Agent in Balham
I highly recommend using Atkinson McLeod in Balham if you are planning to sell your home. I chose them after getting three different estate agents in to value my flat. For starters they gave the lowest commission rate. My valuation was done by Philip Bullman who arrived on time, was most professional and dealt with my sale from start to finish. He was always on hand to help with any problems that I had and available to offer advice when I needed it.He was accommodating and reliable. When I had to go abroad, we communicated via Whats App and he just made the whole process easier than I ever believed it could be. He was able to recommend solicitors and assisted me at every stage of the sale.On the one occassion I had to pop in to the office in Balham in Philips absence, I was assisted by other members of the team who were also very helpful and courteous.I would highly recommend Atkinson McLeod for a top quality service.
5/5
TrustpilotCallum went to lengths to be helpful on…
Callum went to lengths to be helpful on my property search - even face-timing me on a viewing when I was unable to be there! I have not had this option with any other agent.
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Tell us what you need and we'll put you in touch. Atkinson McLeod hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
