Atkinson McLeod London reviews

★★★★★ 1/5

Trustpilot

They lied & didn't repair damages

The estate agents lied about multiple things, including that certain features were free of charge (they weren't) and that we could have BBQs on the balcony (which is against building regulations). They didn't ensure the damages we'd asked to be repaired were done before we moved in and we had to wait 3 days after our contract started for the floors to be put down, and 2 months for the dishwasher to be replaced. They were also very hard to contact during this time.

NB · 19 February 2021

★★★★★ 5/5

Google

George was very prompt in making the viewing and was very informative when showing me round the flat, pleased with the service I received.PositiveProfessionalism

Frances · 17 June 2022

★★★★★ 5/5

Trustpilot

Alexandra Jaupart

Alexandra was great. I deep appreciate her help and advocacy on my behalf with the landlord throughout this confusing and difficult process. She truly went above and beyond in helping me navigate the rental market as a foreigner.

Na · 3 October 2018

★★★★★ 5/5

Google

Amit is a great letting agent, he guided me well through the development and flat that I was interested in seeing and was really helpful in providing the information that I wanted. Thanks Amit!

Aziz · 17 June 2020

★★★★★ 1/5

Trustpilot

Atkinson McLeod should be avoided

Atkinson McLeod should be avoided if at all possible. Due to the high turnover of staff and poor response times on their behalf, we were not referenced fully and our contract was delayed. When we had moved in to the property, they demanded higher rent. Our boiler broke down 5 times during the year and we had no central heating for the last 4 months of the contract.The Property Management Team did not get back to us about getting a permanent fix for the boiler. On one occasion they charged us for damage to the boiler an engineer made before we were in the property (as testified by a previous tenant). We were harassed by the estate agents who called us multiple times at 9am one morning as they had booked a number of viewings for 12-2 that day. They did not take no for an answer and called all the housemates. When we all declined we were then added to a WhatsApp group. We all declined again, and again when we were pushed further by text. We were only left alone when we complained. The estate agents that came round did not wear a face covering and opened cupboards and wardrobes to show prospective tenants what is inside (including in my bedroom). On top of all this, Atkinson McLeoud have yet to return our deposit, 3 months after the end of our tenancy. It took 2.5 months to get what deductions were to be made, and we were emailed about things that were 'missing' which were clearly visible in the photos in the checkout invetory. Emails to the Property Management Team go unanswered. When they do answer, they promise a response time which is never met. We notified them that our contract says our deposit should be returned in 1 month minus any deductions, but we have yet to receive any response to this, or 2 of our follow up emails over the course of a few weeks. Please, save yourself the time and effort and go with anyone else. Look at the other reviews - whatever property you are looking at, it is not worth dealing with this unprofessional, uncommunicative, and inefficient estate agent.

Thomas · 30 December 2020

★★★★★ 5/5

Trustpilot

Great service

Atkinson McLeod have a wide range of properties available and Ms Zelia Dupont was great on showing properties and understanding my needs and requirements, to try and find the most suitable flats. I’d definitely request her service again!

Luis · 7 July 2018

★★★★★ 5/5

Trustpilot

Great service

Great service. Conor was a big help from start to finish, from viewing to offer negotiation to even moving our stuff in with us. Excellent communication from the whole team throughout the process.

Rokia · 25 September 2020

★★★★★ 5/5

Google

James was very attentive when showing us the flats we were looking for. Calling every couple of days to check in and see how our search was going and offering advice on various properties really made the difference.

Yair · 18 June 2018

★★★★★ 5/5

Google

We haven't had the chance to rent with Atkinson McLeod but their follow up and efforts were great! I especially thank to Mark Johnson and Sebastian Callow for their time and assistance all the way through. Simge Erkurt

Simge · 18 June 2018

★★★★★ 5/5

Trustpilot

Patricia was extremely responsive and…

Patricia was extremely responsive and helpful in helping me secure a place. I would highly recommend her services!!

Tuyen · 19 January 2023

★★★★★ 3/5

Trustpilot

Teams, teams, teams, and any communication?

Real communication issues between teams. Sales team are great but make great promises without follow through, and any responses. Take care of us, take control, and show results. The property management team is always thorough and understands our issues. We have one method of contacting you, which isn't great. But when you do, you respond promptly with respect. Your next home could be advertised, uncleaned, and somewhat managed. Why not help us with consistency for the values you advertise and expect? We certainly haven't seen this!

Lewis · 24 December 2020

★★★★★ 5/5

Google

My wife and I had a really good experience with these estate agents. Fast, friendly and helpful. We dealt with Margaret Lombard, she answered all of our queries and made us feel secure in going ahead with an agreement.

Abdul · 18 June 2017

★★★★★ 5/5

Trustpilot

Elena is a five star person

Elena is a five star person, she always jumps up to greet me by name when I go into the Balham branch and helps me immediately with professionalism, integrity and politeness. ExcellentJacky Sutherland Landlord 354 Cavendish Road SW12

Jacky · 14 May 2018

★★★★★ 1/5

Trustpilot

Extremely poor management and communication

Total disaster miss-management. They failed to properly reference the tenant, yet, at the start of the tenancy, confirmed as passed the referencing checks, including employment verification. It was only after my investigation did I get to the bottom of the matter and found that the individual never actually worked for the company claimed as I obtained formal letter from HR, yet AKM made no effort at all to do anything from their side, other than serve arrears letters. Staff turnaround rate was incredibly high, so much so I communicated with no less than 5 different persons over the course of 3 months! Sadly I could not have taken control as I was resident overseas, but thanks to a friend in London, we gained access to the property after servicing section 8 to discover this tenant was subletting, no help. Form ATKM. In addition, ATKM still haven't returned the float fund monies which they took from the initial rent deposit. We evicted the tenants and gained possession of the property. Aside from the problem tenant, which could have been avoided had AKM been diligent with the referencing, the terrible miss-management from Atkinson McLeod and poor communication from their side is the core issue with this agent. Further to this, one of the directors was extremely rude, dismissive and unprofessional in his poor communication. I cannot recommend them in any way to manage a let. Failure to follow up on issues, poor communication, high staff attrition, rude management and irresponsible stance. Diligent in obtaining their commission, negligent to provide the service and support. There are other agents in the area who actually provide a professional service and are ethical, as well as able to successfully manage a property.

Petrolheadtv1 · 1 December 2020

★★★★★ 5/5

Trustpilot

Leigh is a consummate professional

Leigh is a consummate professional, she's a pleasure to work with, helpful, quick to reply, helped figure out a couple challenges I had, and help make everything as seamless and easy as possible. Highly recommend working with her!

Aleena · 6 April 2018

★★★★★ 5/5

Trustpilot

thanks for the help

I was recently looking for a place to move in with my girlfriend and, although i found something somwhere else, I must say that the help I received from Calum Cameron is worth mentioning. Thanks a Lot

Jose · 20 December 2018

★★★★★ 5/5

Trustpilot

Extremely helpful

Francesco Allegri was extremely helpful, friendly and quick throughout the entire process. Would highly recommend. Thank you so much Francesco, we love our new home.

Nina · 12 March 2022

★★★★★ 2/5

Trustpilot

Unfortunately had a negative experience…

Unfortunately had a negative experience with Atkinson McLeod when renting a flat with them. Had a lot of issues such as severe damp, mice infestation and squirrels living in our loft and nothing was done about it or to help us. We are also made to pay for new furniture that was required to be left in the property in the landlords ownership. Although some issues may have been a result of a greedy landlord, there was very poor communication and we were ignored on most issues that we raised. Would very much avoid renting a property with Atkinson McLeod in the future.

Izzy · 11 November 2020

★★★★★ 5/5

Trustpilot

My experience with Lee has been…

My experience with Lee has been outstanding. Professional and diligent and always accommodating. I would definitely recommend Lee and Atkinson McLeod.

J · 3 September 2022

★★★★★ 5/5

Trustpilot

Thank you Aaron O'Neal-Jordan

Thank you Aaron O'Neal-Jordan. You have been incredibly helpful in helping to roll the new tenancy administration along smoothly. You kept everything in order and removed my concerns.Caroline Nelson - re letting my apartment in Pembury Circus

Caroline · 1 September 2018

★★★★★ 5/5

Trustpilot

Responsive and helpful

This really was third time lucky! We put our house on the market earlier this year with Philip Bullman and through no fault of our own we had two sales fall through. Throughout the whole sales and marketing process Philip offered good advice and was very helpful, and most importantly was responsive to our communications. He is very knowledgable about the local market and that resulted in our house selling to a local resident.

JJ · 21 December 2021

★★★★★ 1/5

Trustpilot

I wouldn't use Atkinson McLeod again if…

I wouldn't use Atkinson McLeod again if they paid me to do so! As a tenant the experience was awful, several times we were chased for unpaid rent when in fact it had been paid (and early). Never any apologies for their mistake, and this continued to happen time and time again. When I was trying to leave the property, I emailed several times with no response and when I called I was greeted by a very rude lady on the phone. Really all they care about is making money!

PJM · 25 September 2020

★★★★★ 1/5

Google

Avoid this agency at all cost. I rented the property for 4 years from them. First of all everything was all fine, but then agent Lavinia became as I understand responsible for my property. I was left without hot water for a month!!!! she was dealing with the plumbers for a month!!!!! then washing machine break down, I was waiting for a new one for 6 month!!!!! then they decided to give me a notice. I have to move out on 14 of march. yes, on the beginning of lockdown. I asked for the deposit, it took them 2 month partially return them. they charge me £252 for cleaning air ventilator !!!! horrible horrible agency, or at least agent Lavinia. I don't know how the people like this get such work. Lazy, rude, irresponsible.NegativeResponsiveness, Quality, Professionalism

Sarunas · 27 August 2020

★★★★★ 2/5

Trustpilot

They only care about the landlord

They only care about the landlord. I guess that makes sense as that's their customer and the tenant is the landlords customer, but if you're under the impression that AM will make things easier, you are wrong. If you have a bad landlord, AM don't care.In 18 months I've had 1 repair to the heating. The washing machine that would leak and had metal chunks come out of it was "investigated" 4 times, but not once opened up to remove the metal.12 months of mould in every corner of the flat was never even investigated because it was from a leak in another flat. Surely this meant they wouldn't even pay for it, but they did nothing.I've also been accused of lying about the oven door falling off, and they tried to charge me for fixing it.However, when I handed in my notice because of this continued neglect they were super efficient about listing it for rent again. I pity the next tenant.

RM · 26 August 2020