Atkinson McLeod reviews

★★★★★ 5/5

Google

Atkinson McLeod manage and let a property for me and have done a great job so far. I don't live in the UK anymore and Shakil has done a great job to manage the property in the meantime, dealing with escalation from tenants in a timely and professional manner and always keeping me updated when any issues have been resolved. Thanks Shakil!

Sam · 16 April 2024

★★★★★ 5/5

Trustpilot

Lee forbes

Lee Forbes has been amazing all through the sale of my flat he has absolute knowledge and gives the customer confidence that Lee will sell your property he has gone out of his way even worked on a Sunday for viewings Lee has a very good telephone manor he listens to his customers added credit to Atkinson McLeod who I rate as the best estate agent in Hackney well done Lee Forbes I will definitely want you again if I sell another property many many thanks Michelle Stollar

Michelle · 27 August 2022

★★★★★ 5/5

Trustpilot

Our property was floundering then Lee appeared…

Our property was floundering with very viewings and not an offer to be seen. Enter Lee with a real passion and knowledge of the local property market. Everything changed, he came up with a well reasoned strategy for getting the property sold.With his recommendations for practical staging and actually going out and buying flowers and house plants everything turned around.Within two weeks we had an offer which we accepted.We can’t thank Lee enough for his property insight, commitment to getting a sale and general support throughout the buying process.We cannot recommend him highly enough.

Robin · 27 August 2022

★★★★★ 5/5

Google

Despite being approached by several agencies for our property, we decided to work with Karl Graham from AM. From the initial conversation, he has remained incredibly professional, transparent (which is a rarity!) and efficient in ensuring all deliverables were met from his end. We are pleased that our property is now rented competitively given current climate. I can absolutely recommend Karl on his high professionalism and dedication to helping- in a honest and straightforward manner. We look forward to many more years of business with you. Thank you, Karl.PositiveResponsiveness, Quality, Professionalism

Charlotte · 17 June 2022

★★★★★ 5/5

Google

Elena Cosciug is a great property manager. Any issues I have had no matter how small or big she has dealt with it quickly and efficiently. She has even visited the flat (out of hours) to resolve an issue I was having. She replies to my emails very quickly, she is very friendly whether its on the phone or in person and always happy to help. When I first moved in, I had a different property manager who did not reply to me at all, however once Elena took over it has been nothing but a pleasant experience. She is even friendly with my annoyingly needy dog :)

Flaka · 17 June 2022

★★★★★ 5/5

Trustpilot

Speedy and Helpful throughout

When I called up about another property, I spoke with Jacob who told me it was no longer on the market but had another viewing for a similar property in the area that day. We saw it and as soon as we expressed interest, Jacob got the information to us to sign immediately. The speed and helpfulness of Jacob has been great throughout the entire process, from the viewing to getting the keys to the property!

Sunita · 24 November 2022

★★★★★ 5/5

Google

We had a pleasure to have Martina as our agent. She is a very trustworthy person what is very rare nowadays. Martina was always picking up the calls and responding to every single message and email. She was negotiating on our behalf with the landlord with 100% positive results. She kept us updated throughout the whole process. Martina is great as the agent and even better as the person - very understanding, helpful and kind!PositiveResponsiveness, Quality, Professionalism, Value

Karolina · 27 August 2022

★★★★★ 5/5

Trustpilot

Lee has been guiding us through the…

Lee has been guiding us through the process of buying our first property. He has been helpful and reassuring throughout, and fielded all of our numerous questions honestly and quickly. Unlike most of the estate agents that we have encountered, hasn’t pushed us on anything; we asked for his recommendation on a broker, and the person he recommended has also been great. We are really glad that we stumbled across him and can’t wait to get the keys!

Sophie · 25 August 2022

★★★★★ 5/5

Trustpilot

5* - Best Agency I’ve Been With

Myself and my flatmate were in need of a place very quickly and the process from the viewing to move in day was seamless. Not only that but our agent Francesco went above and beyond to make sure everything was done smoothly and all with the best customer service I have ever experienced. It’s been a month since we moved in and enquires have been dealt with within the hour (including out of hours which was amazing) - I couldn’t recommend Francesco and this company enough. It’s been a breath of fresh air and totally stress free.

Georgia · 16 April 2022

★★★★★ 5/5

Google

It was a delight to work with MARTINA. Opposed to the other nasty and laid back agents that I had dealt with so far, Martina was EXTREMELY POLITE and prompt in helping me fight a studio. She was about to go on an annual leave and ensured that the deal was closed prior to that so that I was left in the lurch. I was happy to see her dedication towards her work! Highly recommended!!!!PositiveResponsiveness, Quality, Professionalism, Value

Shweta · 17 June 2022

★★★★★ 5/5

Google

Thank you! Thank you! Thank you! Karl and team for helping get my property let and managed during these difficult times. Claudio has gone the extra mile to ensure that all the loose ends were handled in a timely fashion, and his energetic and enthusiastic manner has been so refreshing. If you get an opportunity to work with Claudio your experience will be enhanced. Quality, friendly service and responsive. I really appreciate your support. 🙏PositiveResponsiveness, Quality, Professionalism

Jude · 17 June 2022

★★★★★ 1/5

Google

TENANTS AVOID THIS AT ALL COSTS AM will constantly remind you that you are not their customer, but a mere "tenant". As such, you are expected to pay the rent, get yelled at and show patience when any sort of repairs are needed. Do not expect any service from this agency I even had to go to a lawyer to get them to fix a door that would open to a public area; anyone could enter the property and they weren't fixing it Special shout out to Imarne Simpson, rude woman who yells at you on the phone, doesn't ever try to communicate in a normal mannerNegativeResponsiveness, Professionalism

Nicolas · 17 June 2021

★★★★★ 5/5

Google

My husband and I interacted with Alexander Wassey when we moved house very recently. It was our luck that we had him looking for a place for us, because there is nothing that he doesn’t do, and goes way beyond his call of duty to help. He has huge amounts of patience and will answer every email in detail and clarifications, no matter how silly or repetitive the question. He worked very hard to help us secure our place. Thank you Alex, your help is hugely appreciated.PositiveResponsiveness, Quality, Professionalism

Rukmini · 17 June 2021

★★★★★ 5/5

Google

Having been so happy with our previous agent, Lauren, I was a little concerned that anyone could match the level of professionalism, competence and sense of personal responsibility. Arshia has more than demonstrated this to me and is a huge comfort when i am not able to personally look after my property rental. Thank you Arshia, for being so helpful.PositiveResponsiveness, Quality, Professionalism, Value

Caspian · 17 June 2023

★★★★★ 5/5

Trustpilot

Lee Forbes

Lee ForbesAfter 3 agents visiting we chose Lee due to his persistent and strategy . At first we were sceptical on his pricing strategy . He hosted an open day and the following Monday we achieved offers over and above the marketing price listed. The process took 1 week which we could not believe . I would recommend Lee Forbes as a very straight talking without the normal agency patter

Gar · 28 August 2022

★★★★★ 1/5

Trustpilot

I will NEVER use this company again.

Our experience started off well and we received great communication when it was about signing contracts and sending our deposits, as to be expected. All went rapidly downhill after that.We were supposed to move in during the peak of the pandemic but had to ask to delay this for our own safety and the max they would allow us to delay this by was 3 weeks. Up until the day before we heard nothing about the details of our move-in day, how we would get keys, what time we could arrive from etc. After plenty of chasing we finally got a response saying our contact was actually on furlough and that's why he hadn't responded - nice of them to keep us in the know! We were assured the flat would be professionally cleaned prior to moving in but this was far from the case. Our fridge had mould in it (which was even highlighted in our inventory?!), there was dust EVERYWHERE and all surfaces were filthy. After lots of pushing from us, we did finally get some compensation for the hours we spent cleaning, however, this came out the personal salary of one of the property managers which we found incredibly unprofessional and a bit concerning. Since moving in, we have had countless issues which still remain unsolved. I understand this is partly due to a lack of approval from our landlord, but we don't even get an email back saying the issue is being looked at. We've had multiple contractors come round to assess the issues and then hear nothing else. All have agreed the problem needs to be fixed ASAP, but it never is. Our extractor fan does not work which is causing mould in the bathroom, our freezer doesn't work, one of our bedroom doors doesn't shut (which is obviously a nightmare while we're all working from home and taking calls/meetings). Considering the sickening amount of rent we're paying, these are all issues we'd expect to be resolved pretty quickly. To top it off, virtually everyone we have come into contact with has been incredibly rude. We are 3 x young professionals and it's all of our first times renting, and there has been no support or help with this. There is no appreciation for the fact that we are paying stupid amounts of rent and living in far from ideal conditions, and I don't think we've received any form of apology for the lack of response or resolution to the issues we've faced. I have never had to deal with such shocking customer service before or had someone speak to me in such a belittling way. I cannot stress enough how terrible this company is, and how horrible they have made our first renting experience. Please avoid at all costs.

Holly · 17 November 2020

★★★★★ 5/5

Trustpilot

excellent service from Philip Bullman

I've recently completed the sale of my flat in Clapham Junction, Philip Bullman was my estate agent. He gave an excellent service throughout, from establishing and achieving the selling price, communicating regularly and speedily with buyer and their solicitor to resolve any issues and facilitating the agreement on exchange and completion at the earliest opportunity. He gave me confidence throughout the process with his experience and professionalism and made sure we kept momentum without being pushy. I would wholeheartedly recommend him.

Janet · 8 November 2020

★★★★★ 5/5

Trustpilot

Selling in Balham or Streatham?

An excellent service from Atkinson McLeod and from Philip Bullman in particular. Given we put the flat on the market as the Covid pandemic and first lockdown was enforced we were nervous of how the market would react and how the sale might proceed. We need not have worried, excellent advertising including a virtual tour and great advice on asking price caused strong interest and we accepted an asking price offer within 5 days of going live. Philip kept us informed and assisted in unblocking normal hitches along the way and we completed 3 months later to satisfaction of all. For us it was a trust thing, that combined with local knowledge and competitive pricing for their service made us very pleased with Atkinson McLeod. I can only talk for Balham and Streatham but strongly recommend and ask Philip to act for you.

Mr · 5 November 2020

★★★★★ 5/5

Trustpilot

Conor: 10/10

Conor has been fantastic, going above and beyond to be upfront and keep us informed throughout this process. Conor has made us feel like equal partners in this endeavor, vs trying to bend the truth and squeeze as much money as quickly out of us, as so many other estate agents do. Without his absolute professionalism and honesty, we would not have considered renting from this property or even Atkinson McLeod. We as a group have even joked about wanting Conor to become our London estate agent! I could not recommend Conor any more and look forward to doing more business with him in the future.

Adam · 11 August 2020

★★★★★ 1/5

Trustpilot

Eviction, broken plumbing, no costumer service and so much more

UPDATE: A month into renting a flat with AM, a bailiff showed up telling us we are being evicted as the landlord hasn't paid service charges and the flat is being reposessed. We were fraudulently rented a flat that should not have been rented at all. Got absolutely no help from the agency in this terrible situation. Struggled to reach anyone as it was happening - everybody were either out of office or off sick. It has now been over a week, and we still haven't had any proper communication regarding this, no updates, no clarification of the situation and, of course, no apology. This goes beyond unprofessional and into completely missing any empathy or human decency. Need I explain how terrifying it is to have four men show up at your door, start changing the locks and tell you to get out? While not updating us on the matter, AM is also refusing to break the contract with us or return our deposit. -Moved into a flat in December, more things broken than I can possibly list here. One of the bathrooms is completely out of order (toilet and shower both), toilet broken in the other bathroom, the sink in the kitchen held up by a bunch or cardboard, exposed wiring in the bathrooms, broken plugs, furniture with wood boards falling off, broken locks on windows, cigarette burn marks all over the couch, to name but a few things. To top things up, there were nails and hair all over the flat, including bathrooms and the bed. Out agent claimed it was professionally cleaned, but one look was enough to see that it certainly was not. A lot of those things were covered up when we viewed the flat: eg. there was a blanket conveniently placed over the burnt part of the couch. There was also extra furniture in the flat, that was not there when we viewed it. It has now been a month and a half, and most of the issues are still ongoing. The bathroom is still out of order, the broken furniture is still here, the locks are still not fixed. Customer service has been non-existent. I’ve had to send endless emails to get anything done at all. Often, there is no reply to the emails. We don’t receive any updates. We are always the ones to get in contact to chase things up, which is very time consuming and feels like a full-time job. Moreover, when we sent an email detailing all the issues in the flat we got a call from a person at the company who shouted at us (!) for sending an email that was too big, aggressively told us to not send that kind of emails anymore and told us that the issues in the flat are somehow our fault. They also told us that they did not have adequate time to fix things, even though they were insisting on an earlier move-in date than we wanted. Requested the manager’s contact details from our agent multiple times, did not receive the details, were told that they would call us and then, two weeks later were told that the manager “is busy”. Still haven't managed to contact the manager. Overall, feeling taken advantage of and completely neglected as a costumer. I would highly recommend avoiding this agency.Our experience is very similar to Jess a few posts below, who’s review Atkinson McLeoid reported, so it seems this not a one-off case.

Vlada · 30 January 2020

★★★★★ 5/5

Trustpilot

Charlie Manager of the Hackney branch

Charlie was a really good professional and handed my early termination contract and managed to find me a new tenant in 1 week. He also helped me in getting the early termination fee from my old tenant as she was debating the payment.Charlie was great in keeping me up to date with all the processes while we were terminating and finding new tenants and that is something the other previous managers and employees didn’t do I was very satisfied with his services.

Benjamin · 2 December 2019

★★★★★ 5/5

Trustpilot

Karl Graham worked as my agent when…

Karl Graham worked as my agent when selling my flat, which sold this week. It was a long and protracted sale and during the whole process Karl kept me fully informed and liaised between myself and the buyer whenever needed. When things needed chased, Karl chased! He was accessible at all times. As I live in Manchester, and my flat was in London, Karl very kindly kept me updated with meter readings and post collection which was way above and beyond what would be expected and I was extremely grateful to him for that. Karl was extremely professional throughout, and very personable to boot! Many thanks Karl.

Carmel · 30 November 2019

★★★★★ 5/5

Trustpilot

Zelia brilliant agent

I had an amazing experience with Zelia Dupont, a brilliant and exceptionally kind agent. She helped me and my two friends to rent our first whole property.From the first viewing through all the process, Zelia has been helpful, informative, reliable and friendly. She was always attentive to answer questions and address our concern.She helped us step by step in all the stressful process with an admire dedication. Zelia, thank you for all you did, we can't thank you enough to find us a home.

Romina · 5 October 2019

★★★★★ 1/5

Google

Terrible service! Our flat was not clean before we moved in! When I saw the house the previous tenant was living in there so we couldn’t see the mattresses, which where in a really bad condition. I demanded for a new mattress and they didn’t answer! They always said that the person is charge was busy or sick (so only one person can solve this?!). They are rude especially Sabrina! I do not recommend

João · 17 June 2021