Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI wouldn't say this is the worst estate agency but I would say avoid them at all costs. Firstly, they bring you to every single flat they have on offer just because they somehow think that they can somehow manage you to suddenly think that one bedroom is enough when you've clearly said to them you are looking for a two bedroom flat. Service at first is great because they need you to pay up your money, but once you secure your flat, they just ignore your calls, take 100 hours to get back to you, and will prioritise everything else over you when you want to collect keys or sign the contract.
Basically they just want your money secured, and once that's done, all they want is to make everyone else money and will just do whatever they want with you because they aren't expecting to make any more money off you anyway. The reason why I won't say this is the worst estate agency is because if you need to secure a flat ASAP, I guess this is possible through Aston Rowe, except you will have to expect basically nothing from them the moment you secure it.
Also, since they bring you to every single flat they have, they will bring over 10 groups to view your flat every single week for the last 3 months of your tenancy every week. All this and they can just give you a few hours notice. If you have a night out and go to bet early in the morning this means they will just suddenly walk into your flat even though you've never really given them permission to come in. If they bring 1-2 groups every day, sometimes even 3-4 groups, and only let you know in the morning when the people are coming at 11am, you can't even have a late night for the last 3 months without worrying about what might happen in the morning.
Simply avoid them if you can afford to, this place will make your life miserable during your tenancy.
Tarij · 17 June 2016
Agent replied · 15 June 2024
Dear Tarij
We have conducted a thorough review of our database, and consulted key staff dealing with such matters, and we have no such contact by this name or similar, nor do any of our staff know of any situation such as this occurring at all.
As such we have sent a message and contacted the site administrator, as we believe this to be a false review by an unknown source.
Billy Rowe
Director
★★★★★ 5/5
GoogleI usually don't deal with Estate Agents as my previous experiences have been less than satisfying, but dealing with Aston Rowe and specifically with Joseph and Iona has changed my perspective. They have been extremely friendly and helpful in answering all questions, passing on and discussing information/wishes/details with the landlord and generally trying to match the tenant with a landlord and apartment that will satisfy all parties involved. The communication was fantastic, the prices and fees very reasonable, and a surprisingly straightforward and fair contract (I've read it a few times now and haven't seen a single indication that one of the parties would benefit more from the agreement). In short, they are the best Estate Agent I've ever dealt with, and I will definitely give them a call next time we're moving as well as recommend them to my friends.
Aleksander · 17 June 2016
Agent replied · 15 June 2024
Thank you for the kind words Aleksander, enjoy your property.
★★★★★ 5/5
TrustpilotGreat experience
Good properties, easy and quick process and very kind agents. Denis is a lovely person and was extremely helpful with my new home!
Yo · 11 May 2024
★★★★★ 5/5
GoogleWe had a very good experience with Aston Rowe when buying our first property. Hassan was excellent at communicating and was great at pushing things along. I would definitely recommend.
Owe · 17 June 2018
Agent replied · 15 June 2024
Dear Owen
Thank you for your feedback, and great to hear Hassan did a great job in finding you a property purchase.
If we can be of any assistance in the future, do please get in contact.
Kind Regards
Billy Rowe- Director
★★★★★ 5/5
GoogleHarry, Max and the team at Aston Rowe got me a really good offer on my flat and ensured the process went to successful completion through a number of challenges. Realistic advice, great local knowledge, recommended.
Kenny · 16 June 2023
★★★★★ 5/5
GoogleAston Rowe are so local to Acton that they seem to know every house and sale that has gone on in the area for years. Our sale and purchase were particularly long drawn out and stressful, but Harry managed to convince our buyers who had been gazumped by cash buyers (who then changed their minds) to come back to us after they'd made an offer on another property up the road. Hassan pulled the chain together and kept chasing until success was achieved - they really earned their money.
Rosy · 19 September 2023
★★★★★ 5/5
GoogleWe had Rebecca as our agent for finding a rental property. She was incredibly helpful, accommodating and very importantly, she has a sense of humour. Which is a very welcome quality when seeing property after property. We are very happy with the services rendered by this agent. Would definitely recommend them.PositiveQuality
Siggy · 25 August 2021
★★★★★ 5/5
GoogleVery helpful staff and very supportive all the way. Special thank you to Hassan Mohmood, he was helping and guiding me through, step by step. Thank you Hassan
Ali · 18 December 2023
★★★★★ 5/5
GoogleThanks Eva for your help and advice in finding me find and buy a home. I found Eva to be polite, friendly and professional all throughout. Thanks once again.
Dec · 18 November 2023
★★★★★ 5/5
GoogleJack Ussher was very professional with our flat purchase. It was a great experience, would recommend his services .
Conchita · 8 June 2024
★★★★★ 4/5
GoogleVery sufficient and friendly service. Quite remarkable to view a flat and move in in just over a week during COVID19. Staff were friendly and understanding of the urgency to move and helped support us to move into our new home. Would highly recommend! Luke was particularly helpful and so on it. Thank you luke!
Jenny · 16 June 2020
★★★★★ 5/5
GoogleJoe was amazing, excellent customer service, everything was done quickly and efficiently, and responses to emails were always prompt. Highly recommend using Aston Rowe and particularly Joe!
Holly · 17 June 2018
Agent replied · 15 June 2024
Dear Holly
Thank you for your feedback, and great you hear you had a positive experience dealing with Joe and the team.
Good luck with the rest of your tenancy.
Kind Regards
Billy Rowe- Director
★★★★★ 5/5
GoogleGreat experience visiting flats. Everything went smoothly and our agent, Jesanne, was extremely friendly and helpful. All in all very happy with the service provided.
Flavio · 17 June 2019
Agent replied · 15 June 2024
Thank you very much for your review Flavio.
We hope that you have a wonderful time in your new home.
★★★★★ 5/5
GoogleVery professional people and service.Paperwork was fast and we were helped along all the process by Georgiana.Kind regards from a happy tenant
Bob · 16 June 2020
Agent replied · 15 June 2024
We're very happy to hear about your experience Bob. Thank you!
★★★★★ 5/5
TrustpilotW3's best local specialist agents
Aston Rowe are so local to Acton that they seem to know every house and sale that has gone on in the area for years. Our sale and purchase were particularly long drawn out and stressful, but Harry managed to convince our buyers who had been gazumped by cash buyers (who then changed their minds) to come back to us after they'd made an offer on another property up the road. Hassan pulled the chain together and kept chasing until success was achieved - they really earned their money.
Rosy · 20 July 2023
★★★★★ 5/5
GoogleWe were extremely impressed with the professionalism and efficiency of the team at Aston Rowe. Our property was marketed and sold in a remarkably short time, and the entire process was handled with clarity and care. We are very grateful … More
Leigh · 14 May 2025
★★★★★ 5/5
GoogleThank you to Eva and Harry for selling our unique home. They secured an offer quickly and managed all the challenges of selling a house to make the process as smooth as possible!
O · 16 June 2023
★★★★★ 5/5
GoogleThey were fantastic from the start. Very clear with instructions and always kept me updated with what was happening. Georgiana was brilliant. Highly recommend
Daniel · 17 June 2019
Agent replied · 15 June 2024
It was a pleasure to read about your positive experience Dan. Thank you.
★★★★★ 5/5
GoogleGreat service and very helpful team.
Special thanks to Alex and Georgiana for their valuable help in finding our next flat.
Thibault · 16 June 2020
Agent replied · 15 June 2024
Thank you Thibault. we wish you the best of luck in your new place. Regards
★★★★★ 5/5
GoogleBig thank you to Hollie at Aston Rowe for helping us purchase our new home in Acton. From our initial viewing to completion Hollie was brilliant, keeping us informed on every step and creating a good dialogue between us and the sellers. Thanks for all your help moving things along swiftly and efficiently.
Simon · 16 June 2020
★★★★★ 5/5
GoogleWhile looking for a flat to rent, It was refreshing to come across someone as attentive, skilled and courteous as Joe. He listened to my needs and was quickly able to present me with a selection of flats that suited my requirements. I wouldn't hesitate to recommend Joe or Aston Rowe to anybody, the service I received was excellent!
Filip · 18 June 2015
★★★★★ 5/5
GoogleI have rented my flat in Ealing through Aston Rowe. The agent presented comparable properties in the area to me so that I had a good understanding of the achievable rent and managed the whole process professionally. Over the years they've also provided me with guidance on property valuations and rent reviews, with great help recently from Harry and Carl. I would not hesitate to recommend them.
Vesna · 16 April 2024
★★★★★ 5/5
GoogleAston Rowe acted for the seller on our recent purchase of a property on their books. Despite not being their client, Harry and Eva at Aston Rowe treated us as if they were in fact acting for us throughout the transaction. They were proactive, responsive and informative and when issues arose they dealt with things in a frank, fair and honest way. Harry really went above and beyond a number of times throughout the transaction to get things over the line - his input was invaluable. Anyone looking to sell in the Acton or Chiswick area really should give them a call. Our experience was extremely positive and we would definitely use them should the need arise in the future.
Mark · 16 June 2023
★★★★★ 5/5
GoogleAfter having dealt unsuccessfully with a few other local Estate Agents I had a great experience with Aston Rowe. They gave a realistic valuation, arranged an astonishing amount of viewings and really pushed for a sale at a very difficult time for the property market.
The whole team seem sound but I dealt mainly with Harry and Hassan who are both extremely good at their jobs. I never had to chase them for anything and was kept fully informed all the time. Both are frank and honest and have extremely good senses of humour. It all helps when you are dealing with someone day in and day out in a high pressure situation. I fully recommend them.
Liz · 16 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
