Trusted Agent profile
★★★★★
157 reviews across 2 platforms
The Biscuit Factory, 100 Drummond Rd, London SE16 4DG
Alex & Matteo's London office at The Biscuit Factory is rated 4.8 out of 5 across 157 reviews on two platforms, including 156 Google reviews rated 4.8. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI would not hesitate to recommend Alex & Matteo to anyone. They took a considerable amount of stress out of a complicated international move, and we felt fully cared for throughout the entire process. Both Alex and Matteo went out of their way to communicate everything clearly with us, ensured everything was done properly, and helped us whenever we had any questions. I can honestly say that I've never had such a good experience with an estate agent before.
5/5
GoogleExcellent customer service. Prompt, reliable and extremely professional. Alex and Matteo guided be through the entire exchange and completion process, while given good, honest advice throughout. - I couldn’t recommend enough!
Thank you so much Julia.
5/5
GoogleAlex and Matteo were absolutely fantastic to deal with when buying our first home. Always so helpful and friendly. We will definitely be using them again when we want to sell. I cannot recommend them enough!
Thank you so much Briana for the great review! I hope you guys are enjoying the new apartment
5/5
GoogleCould not recommend Alex & Matteo enough. Super personal approach and always a phone call away if you need anything. Handled our sale & chain very well and were good at keeping us updated.
Thank you Chantal! It has been a pleasure working with you.
5/5
GoogleThe support from Matteo to help get the sale through was excellent and very much appreciated! Would recommend.
Thank you Dave. So happy the sale went through and hope you can enjoy a new chapter! Matteo
5/5
GoogleAlexander has been so very helpful and thorough with his support, whilst I have been considering an investment property outside London, a big thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFantastic real estate agents- Have had the best experience with them as a tenant, ended up needing to stay longer than expected and they were very accommodating to my circumstances. Would highly recommend!
Thank you Eugenia! I hope you are enjoying the new flat!
5/5
GoogleHad a great experience working with Alex and Matteo. They are very professional, have great knowledge of the market and really go out of their way to deliver a great service. Highly recommended!
Thank you so much Theresa. Hope you are enjoying the new place!! It has been a pleasure helping you selling your place
5/5
GoogleWe were so impressed with both Matteo and Alex that we had them looking after the sales and rental of our property. They know the Bromley-by-Bow and east London area inside out. This agent is one of those rare entities that really go out of their way to look after both the seller/landlords and the tenants. Even as buyer or tenant, I would be confident using them too, knowing they will look after my interest.
5/5
GoogleAlex and Matteo helped us buy our flat. They were very helpful, responsive and professional and gave us good advice. I can definitely recommend them. Thank you!
Thank you so much Tom for the great review! Alex&Matteo Team
5/5
GoogleI bought my first property in canada water 10 years ago. My employer brought me back to Italy earlier in July and I decided to rent it out. After a nightmare experience with an "established" high street agent I found these great professional, down to earth and friendly guys that made my renting experience smooth and enjoyable. Thanks Alex and Matteo
5/5
GoogleAlex, Matteo and team throughout my first time home purchase made things quick and smooth! I would recommend and use these guys again in the future.
Thank you Douglas. Hope you are enjoying the home!!
5/5
GoogleI'd like to thank Alex & Matteo for looking after my property and helping me find quality tenants as well as manage tenant transitions with minimal downtime. Thanks to their effort my my void periods were minimized. They are always responsive and professional with their approach and when it comes to properties in SE16 - they know the market like their own pocket.PositiveResponsiveness, Professionalism
5/5
GoogleThe support from Matteo to help get the sale through was excellent and very much appreciated! Would recommend.
Thank you Dave. So happy the sale went through and hope you can enjoy a new chapter! Matteo
5/5
GoogleMatteo worked tirelessly in the support and sale of my girlfriends property. Organised and professional from the off we cannot thank these guys enough.. 10/10 service!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much James
5/5
GoogleHelped me sell my flat very quickly. A good listing, an offer within 2 weeks, and great follow up services.
Hello John! Thank you so much. We hope you are enjoying the new life in Scotland. Best wishes from all the Alex & Matteo Team
5/5
GoogleThanks to Alex and Matteo my girlfriend and I have moved into exactly the property, and area we were looking for. Alex and Metteo are true professionals, and have been incredibly efficient, leaving both my girlfriend, and I, completely comfortable throughout the entire process from the initial viewing to receiving our house keys. We couldn't recommend more highly. Thanks guys.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAlex & Matteo have been one of the best agents in the area for letting out my flat. Letting out my property is all new to me and they have guided me throughout the process. The tenants they found for me are working professionals and very good quality. Can't thank them enough. HIGHLY RECOMMEND.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service! I recommend them to anyone selling in the area.
5/5
GoogleAlex and Matteo are the best agents in town. We could not ask more professionalism and humanity. They really care about their clients needs. We recommend them with pleasure and without any doubt. They work hard and know their job very well. We are just sorry to haven't met them before!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery good professionals.
Thank you so much. Pleasure working with you throughout the process
5/5
GoogleIt has been a pleasure working with Alex & Matteo Estate Agents. They provide a professional, friendly and individualised service. Often going to the extra mile to answer any questions/concerns - I would highly recommend them in the future. Special thanks to Matteo for putting me at ease during the buying process.
5/5
GoogleAlex and Matteo are fantastic estate agents. They were extremely helpful and made the whole process of finding and renting a place go smoothly for us. It is obvious that they both enjoy what they do and they made us feel really well taken care of. It was a pleasure to deal with them.
5/5
GoogleI have known Alex for the last 3 years now and could not be more excited for him and his new business ventures. He is a professional, knowledgeable and kind person. He takes what he does very seriously and him now owning his own business is exceptional! You can put your trust in Alex!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Alex & Matteo's London office has 157 reviews across two platforms: 156 on Google, 1 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Alex & Matteo London is rated 4.8 out of 5 across all 157 reviews, and 4.8 out of 5 on Google from 156 reviews, checked 9 October 2026.
Alex & Matteo London, The Biscuit Factory, 100 Drummond Rd, London SE16 4DG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
