Trusted Agent profile
★★★★★
157 reviews across 2 platforms
The Biscuit Factory, 100 Drummond Rd, London SE16 4DG
Alex & Matteo's London office at The Biscuit Factory is rated 4.8 out of 5 across 157 reviews on two platforms, including 156 Google reviews rated 4.8. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHave had the pleasure of meeting both Alex and Matteo, and they have both been very professional in helping me settle into my new place! Given the covid situation, Alex and Matteo have both been very responsive during this time. So thank you to you both!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleEfficient, friendly and helpful
5/5
GoogleAlex & Matteo were one of the best agents that i have had here in london. I would highly recommend them as they are professional, friendly and very enthusiastic towards helping me out. I cant thank them enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExceptional service, they provided regular communication, landed a great tenant, were cheaper than the more well known estate agents and in general were just a pleasure to work with. I will continue to use them for any rental or sale going forward. highly recommend
5/5
GoogleI had an excellent experience buying a flat - they were considerate, went to lengths to understand new information, find answers. Generally good communication and apologised when there were misunderstandings
5/5
GoogleAlex & Matteo are fantastic estate agents who always go the extra mile to make things easier for their clients. I would highly recommend them to anybody as they are the perfect combination of incredibly friendly and extremely professional!
5/5
GoogleAmazing service, this estate agent take you away all the stress you can imagine, best consulting and easy process, thank you
5/5
GoogleAlex and Mateo helped me greatly with letting my property. They're reliable, communicative and friendly. We managed to get everything done remotely. Good communication has been crucial.PositiveResponsiveness, Professionalism
5/5
GoogleWe rented a property in Bermondsey through Alex & Matteo. The team were professional - informative, helpful, and quick to respond to questions and any maintenance issues.
5/5
GoogleReally good guys with a genuine knack for professionalism and attitude to help. I would recommend them every time
5/5
GoogleI’ve known Matteo for over 6 years and he is hard working, determine and a genuinely nice person. I would strongly recommend his services to any landlord.
5/5
GoogleWent above and beyond your average estate agents - would absolutely recommend to any landlords. Great communication and a pleasure to deal withPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat people, it was pleasure to deal with both. Amazing communication skills, knowledge on their profession. Hope to work again, can’t recommend enough. 5* people skills
5/5
GoogleAmazing experience with Alex & Matteo from the first viewing to after I moved out. Always available, helpful and reliable.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleReally good guys with a genuine knack for professionalism and attitude to help. I would recommend them every timePositiveQuality
5/5
GoogleEstate agent that is pleasure to work with, helpful, understanding and efficient. Particularly impressed with Matteo who did all he could to help
5/5
GoogleWould definitely recommend! Finally some honest estate agents that guided me through the complicated rental process in London. Thanks guys!
5/5
GoogleAlex and Matteo are great at what they do. Always willing to go above and beyond! Thank you, always!
1/5
GoogleRating only, no written review.
Dear Dulaney, we are sorry to see your rating. Your feedback is important to us. Please email us on hello@alex-matteo.com so we can learn more about your experience, assist you, and improve our service. A&M Team
1/5
GoogleRating only, no written review.
Dear Zitong, we are sorry to see your rating. We noticed you also left a one-star review on our other branch. We care deeply about improving our service to provide the best possible customer experience. … More
5/5
GoogleTop level estate agency, friendly, trustworthy and extremely professional. Highly recommended 5* service.
5/5
GoogleFantastic duo, great agents. Honest, knowledgeable and extremely hardworking. Would recommend
5/5
GoogleMatteo has a , prompt, and friendly service 5*
5/5
GoogleMatteo has a , prompt, and friendly service 5*
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Alex & Matteo's London office has 157 reviews across two platforms: 156 on Google, 1 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Alex & Matteo London is rated 4.8 out of 5 across all 157 reviews, and 4.8 out of 5 on Google from 156 reviews, checked 9 October 2026.
Alex & Matteo London, The Biscuit Factory, 100 Drummond Rd, London SE16 4DG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
