Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAcorn is a fantastic agent , I have used them couple of times for my flat to rent out and they get me great tenants at lightning fast pace , very professional and polite when you need them .. special mention for Nathaniel Ward who is head of Lettings , thank you for all your support and help .. have a great year ahead .. Yusuf Janjua
Araaf · 13 June 2020
Agent replied · 12 June 2024
Thank you Yusuf for taking the time to provide us with a 5* review of your experience. I am delighted to hear that you were happy with the service you received from Nathaniell and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleVery professional service from the sales team especially Stephanie with excellent support from Matt the manager. We were constantly updated after viewings which were arranged and prepared for in a thorough and competent manner. I would have no hesitation what so ever in recommending Matt and his team in the Grove Park office. Thank you
Mark · 14 June 2017
★★★★★ 5/5
GoogleLeon took over selling my flat after a firm whose name is a bit like KFC had failed to.
He was always on top of the detail about the market, came to me with clear plans about how to sell the flat, and quickly got me three offers.
Wish I had gone to him first!
Tom · 13 June 2022
Agent replied · 12 June 2024
Thank you Tom for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Leon and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleOliver has been amazing to work with and really helpful throughout the whole process! Would definitely recommend. Georgie & Rupert
Georgie · 14 June 2019
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Oliver. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHad a really good consultative sale with Acorn - they worked with me through the benefits of sale vs rental, were patient with decision making, found a good buyer and then assisted as much as possible - in a fair manner - when the inevitable legal hiccups raised their heads. highly reccomended.PositiveResponsiveness, Professionalism
John · 13 June 2022
Agent replied · 12 June 2024
Thank you john for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGrace Dowden took care of the letting of our property. Took us through the market, expectations on rent, prospective tenant processing and options for management. All really clear and professional.
Andrew · 14 March 2024
Agent replied · 12 June 2024
Andrew, thank you so much for sharing your positive experience with Grace Dowden. We're thrilled to hear that she provided clear and professional guidance throughout the process of letting your property. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you again!
★★★★★ 5/5
GoogleSimply the best !
I've worked with Acorn Estate Agency for over 17 years and they never failed to deliver. Good tenants , always compliant and good value for money. Megan, at the Grove Park office is very proactive and had my property let in one week. They never disappoint the landlord or tenant.
Marlon · 5 August 2024
★★★★★ 5/5
GoogleThis office in Grove Park and all the staff in it are spot on, I had many concerns when I went in but hay I didn’t have to worry Nathaniell Ward who I dealt with was straight forward honest and true to his word found me tenants straight away,
They certainly don’t mess about here what a great bunch,
Thanks for making things easy,
Debbie · 14 June 2019
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Nathaniell and the team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleExcellent experience selling my house in SE9 via Acorn Grove Park - almost 40 viewings across one weekend and an over asking price offer recieved.
T · 22 May 2024
Agent replied · 26 August 2024
Hi T, thank you so much for sharing your positive experience with us! We are thrilled to hear that you had a successful house sale through Acorn Grove Park. It's great to know that you received multiple viewings and an offer above asking price. We appreciate your feedback!
★★★★★ 5/5
GoogleSpencer and the team did everything in their power to secure the flat I had chosen. With their support, communication and determination to secure the sale I now am about to move into a beautiful flat I hope to call home for a long time to come.
Simone · 14 June 2019
★★★★★ 5/5
GoogleGrove Park branch of Acorn were brilliant , informing me of progress at least once a week and gave advise where required
Bob · 22 May 2024
Agent replied · 26 August 2024
Hi Bob, we're thrilled to hear about your positive experience at our Grove Park branch of Acorn! Keeping you informed and providing helpful advice are top priorities for us. Thank you for taking the time to share your feedback and for choosing us for your needs.
★★★★★ 5/5
GoogleRecently rented a house through Acorn Grove Park. From the first viewing to collecting the keys, Grace Dowden provided a top notch service. Professional, efficient and timely communications, we would highly recommend Acorn to friends and family.
Emmanuel · 13 June 2023
Agent replied · 12 June 2024
Thats amazing Emmanuel, thank you for leaving such a positive review. Karen Hedges- Acorn Customer Services
★★★★★ 5/5
GoogleNathaniell worked hard to find my family a place in a good and lovely location.
Nathaniell Ward did great and is good in his Job. He was fast to respond to our queries and made the whole process a smooth one. Thank you for helping us find our prefect house. my kids really love the house.
Chinonye · 13 June 2020
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Nathaniell. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI have used acorn for many years and have always been pleased with the professional service they provide. They have always found very good tenants for me.
I have used them again recently, once again Nathaniell provided a first class service!
As always he was very professional and provided regular feedback and secured a tenant promptly.
Y · 13 June 2020
Agent replied · 12 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Nathaniell and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThe team at grove park were always on hand to advice and done a brilliant job selling my house would recommend them as they work hard tp get you the full value of your house
Meyrem · 13 June 2023
Agent replied · 12 June 2024
Thank you Meyrem for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe dealt with Nathaniell, he's been very helpful and professional. He is quick to respond to calls and emails. Everything went very smooth. We popped in a couple of times and the whole team seems very professional and friendly, would definitely recommend Acorn.
Csilla · 14 June 2018
★★★★★ 5/5
GoogleFrom the very first meeting, and throughout the whole process we couldn't be happier than the service Acorn provided us in selling our property. Charlie our agent in particular operated with utmost professionalism and showed skill in how he handled the process. Highly recommend.
Declan · 13 June 2022
Agent replied · 12 June 2024
Thank you Declan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Charlie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleCustomer service no event 1 star I wish I can give them 0 star unhelpful staff and manager he is playing whit me and no help at all no communication at all
Addem · 13 June 2023
Agent replied · 12 June 2024
Dear "DJ" . I think we have spoken directly about this and of course we are sorry by what has happened but ultimately, you were one of many people who had viewed the property and offered. Your offer was unfortunately not the highest and so our vendors chose another buyer. I appreciate that the communications could have been better and the staff have been spoken to about this. If you wish to discuss this further please emaii me please at andrew.roberts@acorngroup.co.uk . Thanks Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat service and friendly staff. My agent, Grace assisted me to find the best place for the best price. Very responsive and responsible. Nice to have worked with her. 5 star service!
Hirushi · 13 June 2023
Agent replied · 12 June 2024
Thank you Hirushi for leaving us a 5* review. We are really happy that you were pleased with the service you received from Grace and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 3/5
GoogleA little disappointed as the actual work done by Acorn was very limited
For the sum of £10,020 I would have expected a more professional approach from your colleague.
Sorry about this but I was quite unhappy as the sale appeared to be very little work from your company.
Regards
Bob Tichband
Bob · 13 June 2020
Agent replied · 12 June 2024
Dear Bob. Thanks for the review but of course sorry that you were not completely delighted with the service. I know the our Branch Manager has been in touch and discussed some of the issues you experiencedand can assure you we will learn from the feedback. Very grateful for your business and review. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThey have a good customer service when you are buying house. Olive, my agent, was always helpful and answered all my questions immediately. He was able even to arrange viewing on Sunday, which was the only day my husband could do. We are satisfied with their service. Thanks a lot.PositiveResponsiveness, Professionalism
Yevheniia · 27 August 2020
Agent replied · 12 June 2024
Thank you Yevheniia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Oliver and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleSelling my flat was not an easy decision. But most important of all was having a steady professional guidance and support from start to finish. I was very lucky with the team at Acorn for their excellent customer care. Thanks very much Joe and Oliver for your excellent service. Regards. Ade
ADEKUNLE · 13 June 2020
Agent replied · 12 June 2024
Thank you ADEKUNLE for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleCharlie from Acorn who assisted me with the purchase was extremely patient, and always available to help. I had a great experience working with Acorn - I highly recommend them
Rohit · 13 June 2023
Agent replied · 12 June 2024
Thank you Rohit for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Charlie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHelpful and friendly staff in branch, couldn’t recommend more as first time buyers. We want to thank you guys again for all the help! A true five star service
Thea · 13 June 2023
Agent replied · 12 June 2024
Thank you Thea for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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