Trusted Agent profile · London
★★★★★
246 reviews across 1 platform
321 Baring Road, London, SE12 0DZ
Acorn's office in London, at 321 Baring Road, is rated 4.8 out of 5 across 246 reviews on 1 platform, including 246 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAll staff at Acorn Grove Park has been very helpful in the whole process of buying a house. Special thanks goes to Charlie, who has been going the extra mile to close the process. Well done to all. Highly recommend Acorn.
Thank you Aneta, we appreciate the kind words. Fantastic ! Karen Hedges Acorn Customer Services
5/5
GoogleGreat from start to finish on the sale of our home. Having to deal with agents on our purchase side has further highlighted just how professional, responsive and friendly the team at Acorn Grove Park is. Charlie especially has been wonderful.
Thank you Samantha for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Team at Grove Park. If we can help further please do let us know. Thank you- Karen Hedges Acorn Customer Service
1/5
GoogleWASTE OF TIME! Me and my partner took the day off spent 40£, travelled for 2 hours to view this apartment . We called ahead to confirm , our agent was unavailable, they said they would send someone else but no one turned up and when we called , they informed that viewing was only for 15 mins and your time is unfortunately over. Utter rubbish, truly unprofessional, don't care about anyone else's time. What kind of agency is that? Straight up lying to our faces. We are glad we understood their reality very soon.
Hi Prasun, we are genuinely really sorry for what happened, but Saturdays are always very busy days for us. We did not receive a call from you to advise us you were running late but we did call you when you were not at the property at the appointed time. Having spoken to the office you did not answer your phone initially and only called back when our negotiator had left for another appointment. Again sorry for the inconvenience. Acorn Customer Services
5/5
GoogleCharlie was very professional. Any queries or questions was answered swiftly. He kept us updated throughout the whole process and I was very impressed with his positive attitude. I would recommend Charlie to anyone who thinking about buying or selling.
Thank you Mr Davis for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Charlie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI would like to thank Charlie and all the team at Acorn Grove Park branch for a wonderful and supportive experience selling my property. Great communication in all aspects of the process. Definitely would recommend this team, thank you
Thank you Donna for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Charlie and his colleagues. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGreat experience from start to finish. Festina was very proactive and kept me updated as the house sale progressed. I would definitely recommend the Grove Park branch, especially Festina and the branch manager Taylor.
5/5
GoogleAs the buyer of a property, Festina kept in updated throughout the process. Offices were always very helpful. Would recommend 👍 …
Hi Chloe, thank you for recommending us! We're thrilled to hear that Festina provided you with great service and that our offices were helpful. If you ever need any assistance in the future, feel free to reach out. We appreciate your feedback and support!
5/5
GoogleI have had an amazing service with acorn I dealt with Daniel the whole way through who found me a buyer so quickly- Daniel was so polite, friendly and professional and always was at the end of the phone if I had any questions definitely made the whole process less stressful, Would highly recommend!!PositiveProfessionalism
Thank you Nicola for leaving us a 5* review. We are really happy that you were pleased with the service you received from Daniel and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAcorn Grove Park is great! The service we received was, fast and efficient. We had great and timely communication and effort was quickly made for any additional questions or queries we had. Grace truly stood out for us and we are very happy in our new apartment.
Thank you Nicholas for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Grace met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleExcellent service. A very smooth purchase. Kept me well informed & educated throughout. Proactive at all times. Particular shout out to Charlie who supported us - he’s an absolute credit to Acorn! Superstar sales agent.
Thank you so much for leaving us a brilliant 5 Star review- We appreciate it! - Customer Services
5/5
GoogleMy partner and I viewed properties over the weekend and the level of service was AMAZING! I would definitely recommend Leon and Acorn to anyone looking to buy their first home :) Thanks again Leon!!
Thank you Lily for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGrace was really helpful in our flat search, always prompt to help, answering emails really quick. All refering process and receiving all documentation was nice and easy. Really recommend Acorn Grove Park agency :)
Thank you Natália for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Grace and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleFestina did a great job selling my property, keeping me updated throughout the process and making it as painless as possible.
Hello Malcolm Mclaren Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleWe have recently sold our property with ACORN. It has been a very complicated sale, as we were buying a new build property at the same time and had to adhere to the deadlines given by the developer. ACORN guided us through this journey with excellence. Not only found us the right buyer who has offered us about 10% more than other 'local agents' predicted would be maximum for our property (if we are lucky), but also was extremely helpful with negotiations with the developer, assuring them about the progress of our deal on regular basis. Special appreciation to Charlie Ghirardo, who personally took the responsibility for finding us the buyer, coordinating the transaction, and the negotiation process with all parties involved. His sincerity, very transparent communication with us, and most importantly the delivery of what has been agreed upon is something that we are really grateful for.
Thank you Marcin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Charlie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleFestina was so supportive throughout, amazing communication and good organisation. Information was clear and on time, always friendly and answered our questions
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
5/5
GoogleAlways good communication and very easy to deal with. Charlie was our man, and he surely has a great career ahead of him in the property business.
Thank you David for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Charlie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
GoogleThey rush people into signing deal offers then use rent profile to bully people into breaking off deals and then refuse to return the holding deposit. For a deeper understanding check out the review i left on rent profile. I have reciepts for everything for feel free to ask for the proof. Check out this review of RentProfile on Google Maps https://goo.gl/maps/Xmt98FozS9MAb7oUA
Hi Warren, we're sorry and surprised to hear about your experience. We take feedback seriously and did discuss with the branch. When you agreed to rent the property your were provided with clear terms and conditions which you signed. Due to unfortunate circumstances, you withdrew from the tenancy and in these cases I am afraid the holding deposit is not returned. https://england.shelter.org.uk/housing_advice/tenancy_deposits/holding_deposits/holding_deposit_not_returned.
5/5
GoogleEveryone at the Acorn Grove Park office were great, helpful and went above and beyond to help us find, negotiate and complete on our recent purchase. Festina especially was so helpful in making the process as simple and hassle free as possible. If you are lucky enough to use Acorn in Grove Park, you will be in safe hands.
Jeremy, thank you for taking the time to share your positive experience with us at Acorn Grove Park office. We are delighted to hear that our team, especially Festina, exceeded your expectations and made your recent purchase as smooth as possible. We appreciate your kind words and look forward to serving you again.
5/5
GoogleCharlie was friendly and professional throughout the whole process. He Always available, helpful and honest, so grateful for his help and will definitely recommend. Thanks Charlie!
Thank you Qiaochen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Charlie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleBest estate agent I’ve ever dealt with. I spoke to a lady called Robena. The property I was initially interested in had already been sold. There was nothing else available within my budget but she encouraged me to view a property that was well above my max budget. After viewing I made an offer that was of course well below asking price. She negotiated beautifully , professionally, efficiently and understood my situation perfectly. Due to this the offer was accepted. I should say that this all took place within 36 hours. Thank you Robena for your hard work, professionalism and getting things done very quickly.
5/5
GoogleI had a very good experience with the Acorn Grove Park team. They were courteous and provided information timely as required. The whole process was impressive, beginning with Megan who was excellent and professional, Jade and every team member until the move in date. I will gladly recommend Acorn time and again to people.
Thanks for your fantastic feedback, Oludayo! We're thrilled to hear about your positive experience with our team. Megan, Jade, and the entire crew work hard to ensure a smooth process, and it's wonderful to know their efforts were appreciated. Your recommendation means a lot to us!
5/5
GoogleI couldn’t be more Happy with Acorn Estate Agents . They always kept their word & got back to me when they said they would. Always professional & I would definitely recommend them . I was having trouble selling my house so I changed Estate Agent to Acorn & they got the job done. Selling a house can be stressful & Acorn took the stress away. Well done & thank you Acorn.
Thank you Julia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleProfessional and personable. We couldn't have asked for a better team to sell our house than Matt and his team at Grove Park Acorn. They were professional from our first meeting right though to the exchange. Matt went above and beyond any expectations to keep us informed stage by stage and never made me feel silly when I asked questions, he was an all around kind and genuine person. They were easy to contact either by phone or email and actioned any issues quickly and efficiently. Amazing service and I couldn't recommend them enough.
5/5
GoogleStephanie Carson is an excellent estate agent. From the minute I first met her, 8 long months ago, she was on my wavelength, quickly understanding what I was looking to buy and not wasting my time on viewings of unsuitable properties. She found me a great flat and did everything she could to help the purchase, until I had to withdraw. Despite that, she then set to and found me another flat very quickly, which was in a better area and even nicer. She was like a terrier in trying to speed through all the details and answer the queries I had, was constantly in touch with me, the seller and the seller's solicitors to try and resolve problems, and she was always cheerful and straight talking. I was very impressed by her and would definitely want her handling any purchase / sale I might make in future!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Acorn's London office has 246 reviews across 1 platform: 246 on Google.
Acorn London is rated 4.8 out of 5 across all 246 reviews, and 4.8 out of 5 on Google from 246 reviews.
Acorn London, 321 Baring Road, London, SE12 0DZ.
