Trusted Agent profile Β· London

Acorn London reviews

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

251 reviews across 1 platform

321 Baring Road, London, SE12 0DZ

Acorn's office in London, at 321 Baring Road, is rated 4.7 out of 5 across 251 reviews on 1 platform, including 251 Google reviews rated 4.7.

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4.7 / 5

251

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

We cannot recommend Acorn at Grove Park highly enough, they have been very professional, kind and supportive throughout our recent journey selling our property with them. We have not moved home for many years and they have guided us through each step of the process, which we have found difficult to navigate at times. As per the previous review we too were buying a New Build and had to meet deadlines, they were able to support us through this too. All of the team were approachable, easy to contact and always responsive. Daniel was helpful and professional when we first sought a valuation, Leon, what a star with the viewings and negotiation on price (achieving over the asking price), we are sure your very dapper appearance also helped. Thank you 😎. Charlie…..what can we say that has not previously been said on other reviews ! You truly are amazing 🀩, what an amazing asset you are to Acorn, we hope they appreciate what a gem they have in you. Words could never thank you enough, for your professionalism, patience, help and kindness. We will miss ringing you !! πŸ˜‚ We highly recommend all the Team. Well Done and Heartfelt Thanks. πŸ˜‡

FRED Β· 13 June 2023

Agent replied Β· 12 June 2024

Thank you FRED for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Charlie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

As always a really stress free experience selling with the Acorn Group. Taylor was great and when things got a little bumpy, jumped in and got it sorted. Festina was an absolute star. So easy to talk to, nothing was ever too much trouble and always got straight back to me. Thank you

Stacey Β· 11 October 2024

Agent replied Β· 12 June 2024

Stacey, we're thrilled to hear about your positive experience with Festina at the Acorn Group! We're glad we could make the selling process stress-free for you. Our team is always here to help, so don't hesitate to reach out if you need anything in the future. Thank you for your kind words!

1/5

Google

We came to look at a house through this real estate agent, but no one greeted us. It was all for nothing; no explanation was given, only an email was sent.

Isabella Β· 11 August 2026

Agent replied Β· 11 October 2026

Dear Isabella Moore, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

Just completed on my property through Acorn. A big thank you to Festina for being professional, patient and accomodating throughout and keeping me updated on each step and especially for going out of her way to get documents from third parties to make sure the transaction was not hindered.

Jamil Β· 11 October 2024

Agent replied Β· 12 June 2024

Jamil, thank you for sharing your positive experience with Festina at Acorn. We're thrilled to hear she provided you with professional and accommodating service. It's wonderful to know she went above and beyond to ensure a smooth transaction for you. We appreciate your feedback!

5/5

Google

We've been looking for the right property for almost an year when we met Daniel from Acorn Grove Park. After loosing one property that we had thought was for us, he was beyond measure helpful in finding us an even better house. We are very happy and grateful for the property we are purchasing now and Daniel and his team have been the best help we could have had in this time. Thank you Acorn Grove Park!PositiveResponsiveness, Quality, Professionalism, Value

Arnold Β· 27 August 2022

Agent replied Β· 12 June 2024

Thank you Arnold for leaving us a 5* review. We are really happy that you were pleased with the service you received from Daniel and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I had a wonderful experience renting a house through The Agency of Acorn. A special thank you to Karthiga, who was absolutely amazing throughout the entire process. She was incredibly helpful, responsive, and made everything so easy and straightforward for us. Her professionalism and friendly approach made the experience smooth and stress-free. Highly recommend both the agency and Karthiga for anyone looking to rent!

Ryan Β· 17 May 2025

5/5

Google

Festina was excellent to deal with, extremely helpful and managed the whole process efficiently. Followed up all questions quickly and we always felt she was fully in control of the process. Festina was very professional and friendly, would highly recommend.

Mateusz Β· 26 January 2025

Agent replied Β· 14 April 2025

Dear Mateusz Suchomski Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Excellent service from Taylor and the team in the sale of my home - they were very communicative and guided me throughout the whole process and were always on hand for any questions I had. The team were fantastic and would highly recommend, thanks so much everyone!

Ephraim Β· 11 October 2024

Agent replied Β· 12 June 2024

Thank you for your kind words, Ephraim! We are thrilled to hear that you had an excellent experience with Taylor and our team. Providing top-notch service and guidance throughout the process is our priority. We appreciate your recommendation.

5/5

Google

We worked with Festina in selling our home. She was proactive, helpful and always available to answer questions. I would not hesitate to recommend working with Festina!

Maria Β· 16 May 2025

Agent replied Β· 16 April 2026

Hello Maria Curro, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Acorn Grove Park

5/5

Google

Festina was a great help purchasing our first property. Was always on hand to answer queries and pushed everything through to make sure the process was efficient and smooth.

Liam Β· 16 April 2025

Agent replied Β· 16 April 2026

Thanks for sharing your experience, Liam! We're thrilled to hear Festina made your first property purchase seamless and efficient. Your satisfaction is our priority, and we appreciate your kind words.

5/5

Google

So we started our journey in August 2020 to purchase our first joint home and Daniel guided us through the process with ease. He was incredibly professional at all times and totally responsive. At points we were anxious about the process but at every point Daniel was there explaining and mediating. We finally exchanged in December 2020 and completed in January 2021. We absolutely LOVE our new home and must say that we would DEFINITELY use and recommend the services of Acorn Estate Agents and this is all because of Daniel Milligan. What a great start to the New Year. Thanks again Daniel and Acorn Estate Agents.PositiveResponsiveness, Professionalism, Value

Michelle Β· 9 November 2021

Agent replied Β· 8 November 2024

Thank you Michelle for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Daniel and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I had a great experience with Acorn as a first time buyer. Charlie and Leon were very helpful and frequently kept me up to date with the progress of the sale. I found them very personable and they provided excellent service and explained the process in a clear way. I would highly recommend going to them to sell and/or purchase your property in the area.

Caroline Β· 13 June 2023

Agent replied Β· 12 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Karen Hedges- Customer Relations Manager

5/5

Google

We dealt with Acorn as purchasers - so weren't their client - but had an excellent experience throughout anyway. Joe showed us the house and was professional and helpful, but Oliver took over for the transaction and we cannot speak more highly of him. He was attentive throughout, and patiently addressed all our questions. Where there were gaps in his knowledge he was honest about it but would commit to finding out and got back to us on time every time. There were some issues with the seller's purchase which resulted in almost six months between offer and completion, but despite that, Oliver made the process for us as smooth and as painless as could be hoped for. Now that we have our house we aren't planning to move again any time soon but if we were, we would definitely use Oliver.PositiveResponsiveness, Professionalism

Doun Β· 27 August 2021

Agent replied Β· 12 June 2024

Thank you Doun for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Oliver and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

So we started our journey in August 2020 to purchase our first joint home and Daniel guided us through the process with ease. He was incredibly professional at all times and totally responsive. At points we were anxious about the process but at every point Daniel was there explaining and mediating. We finally exchanged in December 2020 and completed in January 2021. We absolutely LOVE our new home and must say that we would DEFINITELY use and recommend the services of Acorn Estate Agents and this is all because of Daniel Milligan. What a great start to the New Year. Thanks again Daniel and Acorn Estate Agents.PositiveResponsiveness, Professionalism, Value

Michelle Β· 27 August 2021

Agent replied Β· 12 June 2024

Thank you Michelle for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Daniel and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Festina is an absolute star! Professional, honest and so supportive throughout the whole (very stressful) process. Honestly can’t thank her enough and would highly recommend if you’re looking to sell/buy a property!

L Β· 13 February 2025

Agent replied Β· 29 April 2025

Dear L Suchomska Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

Finally completed on our first flat purchase through Help to Buy and Acorn Grove Park on 20th Dec 19 and can recommend the team at Grove Park. Joe Wheeler was our main point of contact but Oli also assisted and both were great and great at communicating. Endless chasing and keeping me informed of what was happening to put my mind at ease. It was very useful to have them when my solicitors were not always as helpful. Thanks

Nicola Β· 13 June 2021

Agent replied Β· 12 June 2024

Thank you Ant for leaving us a 5* review. We are really happy that you were pleased with the service you received from Joe and Oli. If I can help further please do let me know and enjoy your new home. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We'd had trouble selling our property with another agent but as soon as we got in touch with Acorn at Grove Park everything changed. There was a vibrancy and energy within the team and this must have transferred to potential buyers because we had a steady stream of viewings. Within two weeks we had buyers and even during lockdown we were kept informed. This was our eighth sale or purchase with Acorn spanning 33years. To conclude....marvellous!PositiveResponsiveness, Quality

Dave Β· 27 August 2021

Agent replied Β· 12 June 2024

Thank you Dave for taking the time to provide us with a review of your experience and thank you for your loyalty over the years.. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Our agent was Festina Gashi, she was excellent at keeping us informed of the process, and chasing outstanding items for the solicitors to get things moving. Post sale she was also kind enough to facilitate collecting rogue mail that had still been delivered before addresses were updated. ​​​​

Sheriden Β· 20 December 2025

Agent replied Β· 27 December 2025

Dear Sheriden Kuech We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

We highly recommend Acorn at Grove Park because of their professionalism and knowledge of their trade. We were helped by Charlie who was very friendly, easy to talk to and gave great advice and guidance. Overall, we are extremely happy with the service and if we ever need this service again we would definitely come back to this same team.

G Β· 13 June 2023

Agent replied Β· 12 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager

5/5

Google

Both mine and my partners experience with acorn was second to none. We went in not really expecting much, as you do for many β€˜flat hunts’, you find a load in theory that fit criteria but eventually don’t match up, aren’t quite up to the expectation you set in your head or go off the market too quickly and my experience of flat hunting has always been a heap of sold dreams and β€˜too good to be true’s. My partner was contacted by Senior lettings agent Nathaniell and at first, we weren’t entirely interested as a lot of disappointment preceded that. However, we eventually decided to contact Nathaniell to set up a viewing for a property we had seen. Not only was Nathaniell very friendly, timely and professional, he also took the time to understand our needs to match us to similar properties without even asking. He even recommended one that we hadn’t seen which later turned out to be our dream home! He was very patient with us, needless to say we took a very long time inspecting every crevice of the properties he showed us trying to decide if we could see ourselves there. He was very knowledgeable about the properties we went to and he made sure all the questions we asked were answered. The communication throughout the whole process was amazing, and he even helped us set up communication with the old tenant regarding buying some of her furniture. I can definitely say Nathaniell went above and beyond to ensure we had an extremely positive experience and not only would I recommend Acorn Grove Park but Nathaniell as an agent. He even still continues to check on us! We want to say we can’t thank him enough for helping to settle us into our dream home!

Turkessa Β· 13 June 2020

Agent replied Β· 12 June 2024

Thank you Turkessa for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received Nathaniel and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Acorn Grove Park Estate Agency Nathaniell and the other staff were brilliant. I recently migrated to the Uk. Nathaniell was my first contact with the firm and remained courteous and informative from the outset to completion. He is one of the (Senior Lettings Negotiator). He was very helpful and patient with me will all my queries etc. He and his team helped me find a property to rent/let. I have recently moved into a shared property through the Acorn, Grove Park. I found the agent Nathaniell to be very professional and always supportive and very helpful. As a perspective tenant I had lots of questions and also did my guarantor. Nathaniell was able to obtain all the necessary information quickly, enabling the transaction with the perspective landlord to take place with in short time. I will definitely recommend the agent Nathaniell Ward and also Acorn, Grove Park to be your first choice. They really had my best interest at hand and made me feel apart of the family. What can I say other then wow! Nathaniell and his team whom looked after me, were one of the most amazing, caring and generally honest people I have ever dealt with professionally. Thank you Acorn!

Mz Β· 13 June 2020

Agent replied Β· 12 June 2024

Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Nathaniell and the the team but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I'm a first-time buyer and completed my first flat purchase on 18th October 2019, and the process was nowhere near as painful as I thought it would be due to the amazing team at Acorn, especially Joe Wheeler who was my main contact. Joe was extremely professional and friendly and was always contactable and on hand to answer any questions I had. I was constantly kept up to date with what was going on, and Joe was always chasing people and keeping me in the loop. Would definitely recommend. Many thanks to Joe and the team!

Chris Β· 13 June 2020

Agent replied Β· 12 June 2024

Thank you Chris for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Joe and the Team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I dealt with Stephanie and also Oli at Acorn Grove Park and they were both really professional and helpful. A special mention to Stephanie who helped us from beginning to end and went above and beyond to help us close the purchase of our first time Help To Buy flat. She was very knowledgable of the market, really pro-active in chasing ours and the seller’s solicitors and was reassuring every step of the way. So a big thanks to Stephanie and I highly recommend using this this agency. Martin

Martin Β· 13 June 2020

Agent replied Β· 12 June 2024

Thank you Martin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Grove Park team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

4/5

Google

Acorn Estate Agents, particularly I would like to talk about Nathaniel who was the agent that helped me all through the renting process from acorn. Nathaniel was very helpful especially in areas of referencing. He was constantly calling to tell me what next to be done etc. The referencing agent that acorn used were too demanding, but Nathaniel was there to explain things to me for better clarity. Also, I told him the kinds of furnitures I wanted in the house, even the landlord didn’t supply all I asked for, Nathaniel made sure I got 80% of what I asked. In all, my experience with acorn was a nice one. Customer service was good. Thank you Nathaniel for your help all through. Let me not forget to say, I like the finishing of the house.

Madigo Β· 13 June 2020

Agent replied Β· 12 June 2024

Thank you Madigo for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Nathaniel and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

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