Trusted Agent profile · London

Acorn London reviews

★★★★★ Excellent

375 reviews across 1 platform

27 Denmark Hill, London, SE5 8RS

Acorn's office in London, at 27 Denmark Hill, is rated 4.9 out of 5 across 375 reviews on 1 platform, including 375 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

375

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

The absolute best I could ask for. Godefroy was my main contact and was amazing, from viewings all the way to completion each part of the process was driven professionally (and friendly!). The best agency in the area.

Alex · 18 June 2023

Agent replied · 17 June 2024

Thank you Alex! I will definitely pass this on to Godefroy and the Team. Kind regards-Karen Hedges-Acorn Customer Services

5/5

Google

Thank you Godefroy and Jack for helping us with our sale and purchase, you helped us find a buyer quickly and assisted us when our chain stalled. Very happy in our new home.

Emma · 21 October 2023

Agent replied · 17 June 2024

Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services

5/5

Google

Acorn helped make selling my property a smooth experience from start to finish. Godefroy was always friendly, accommodating and easy to get hold of, so I knew where I was in the process. Highly recommend their services.

Louisa · 18 June 2023

Agent replied · 17 June 2024

Thank you Louisa for leaving a 5 Star review, we are grateful. Acorn Customer Services

5/5

Google

As renters, we had a great experience with Acorn overall. Their listing was accurate, they responded promptly to any questions/concerns and they made the move in process as smooth as possible. Special thanks to our point of contact William, who was very helpful throughout the process. Although we wouldn't want to remove a star for this, we'd like to highlight our less positive experience with RentProfile, the company Acorn uses to check renter affordability. We found they were quite difficult to work with. They requested the same documents multiple times, had a habit misreading or ignoring details in our emails, and generally seemed to require an excessive amount of evidence for the checks they had to complete.

Tash · 25 October 2023

Agent replied · 24 October 2024

Hi Natasha! Thank you for your positive feedback on your experience with Acorn. We appreciate your kind words and are glad to hear that our listing was accurate and our team was prompt and helpful. We apologize for any inconvenience caused by RentProfile.

5/5

Google

Recently purchased my first property and am grateful that the seller chose to use Acorn. Everyone at the Camberwell branch who I interacted with was very professional and supportive which I really appreciated as a first time buyer. Harrison dealt with the sale and was a huge help, I had a target move in date which he really pushed for us to meet, managing both solicitors and third parties where needed. Great experience overall and couldn't recommend the Camberwell team enough.

Maisie · 16 April 2025

5/5

Google

I'm a first-time buyer and have been lucky enough to be shown around by Aidan. He's fantastic; friendly, approachable, and knowledgeable about the properties, striking the right balance between being present and on-hand to answer questions, and stepping back and allowing us to look around for ourselves. He has made what can often be a stressful and arduous experience an enjoyable one, discovering what is on the market. I would definitely recommend Acorn - and Aidan! - to anyone navigating their first purchase!

Esme · 16 April 2025

5/5

Google

William is Very kind when i'm talking to him and he's so humble I like your hospitality Thank you so much William for your kindness .

Tsedy · 18 February 2024

Agent replied · 17 June 2024

Hi Tsedy, thank you for sharing your positive experience with William! We are thrilled to hear about the excellent hospitality you received. We will be sure to pass along your kind words to William. If you need any assistance in the future, please don't hesitate to reach out.

5/5

Google

Godefroy was extremely helpful and diligent throughout the process. We had a few setbacks and delays which were dealt with efficiently and Godefroy was a big part in helping us hit a tight deadline. Highly recommended.

Blake · 18 June 2023

Agent replied · 17 June 2024

Thank you Blake for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Godefroy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Godefroy has been exceptionally helpful through out the process, we would have really struggled if we didn't have Godefroy and the team being so attentive and knowledgeable over the past months! Highly recommend Acorn Estate Agents.

Bobby · 18 June 2023

Agent replied · 17 June 2024

Thank you Bobby for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Godefroy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

As renters, we had a great experience with Acorn overall. Their listing was accurate, they responded promptly to any questions/concerns and they made the move in process as smooth as possible. Special thanks to our point of contact William, who was very helpful throughout the process. Although we wouldn't want to remove a star for this, we'd like to highlight our less positive experience with RentProfile, the company Acorn uses to check renter affordability. We found they were quite difficult to work with. They requested the same documents multiple times, had a habit misreading or ignoring details in our emails, and generally seemed to require an excessive amount of evidence for the checks they had to complete.

Natasha · 21 September 2023

Agent replied · 17 June 2024

Hi Natasha! Thank you for your positive feedback on your experience with Acorn. We appreciate your kind words and are glad to hear that our listing was accurate and our team was prompt and helpful. We apologize for any inconvenience caused by RentProfile.

5/5

Google

We had a very positive experience buying our first home through Leon at Acorn. Leon kept us up to date with the progress of our purchase constantly, and was very proactive in looking for solutions to any issues along the way. He was friendly, professional and always at the other end of the phone if needed.

J · 18 June 2020

Agent replied · 17 June 2024

Thank you J W for leaving us a 5* review. We are really happy that you were pleased with the service you received from leon and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We had a few local agents round before selling our place, and Steve gave a great impression of Acorn and what they offer. Once we'd found a buyer Leon was a great help in keeping us updated and really helped chase our solicitor when things just needed a final push over the line. Would definitely recommend!

Dan · 18 June 2020

Agent replied · 17 June 2024

Thank you Dan for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Steve and Leon. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We are really pleased with the fantastic way Acorn sold our house and managed to get many viewings and the asking price. Luke was very professional and friendly and related information to us at every time. People make the business and this is certainly true of Acorn in Camberwell. Thank you

Nuanda · 18 June 2021

Agent replied · 17 June 2024

Thank you Nuanda for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Luke and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Acorn were really fab to deal with. My estate agent Godefroy Herissay went above and beyond to meet my needs and provide solutions. He was quick and great to deal with. I highly recommend.

Shelley · 18 June 2023

Agent replied · 17 June 2024

Thank you Shelley, we really appreciate teh review and your feedback. I will pass onto the Team and we look forward to doing business with you in the future. Kind regards- Karen Hedges- Acorn Customer Services

5/5

Google

Davide was by far the best agent I’ve worked with. The lettings process was smooth as silk and he made sure absolutely every question I had was solved quickly. I usually dread the process of renting but I did enjoyed this one!!PositiveResponsiveness, Quality, Professionalism

Diego · 18 June 2022

Agent replied · 17 June 2024

Thank you Diego for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Davide and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I appreciated the professionalism and efficiency of the staff of this agency! Especially Davide Letizia, who helped me to find a suitable solution for me! I was able to appreciate the professionalism and efficiency of the staff of this agency, in particular Davide Letizia, who willingly helped me find a solution that suited me!

Laura · 18 June 2020

Agent replied · 17 June 2024

Thank you Laura for taking the time to provide us with a review of your experience. I am happy to hear that you were satisfied with the service you received from Davide. If I can help further, please let me know. Thank you. Andrew Roberts - Customer Relations Manager

5/5

Google

Thanks Godefroy for assisting us with the purchase of our first flat. Good communication and very friendly chap all around, also his colleagues at the Camberwell office were very pleasant to work with.

Ivan · 18 June 2023

Agent replied · 17 June 2024

Thank you Ivan, that is a great review for Godefroy and the time, I will pass this on! Karen Hedges- Acorn Customer Services

5/5

Google

James Hoadley has been absolutely fabulous in helping us to find our dream property to rent. From the moment we saw the house through to signing documents he has been incredibly helpful and always on the other end of the phone to answer our questions. I would highly recommend him and his team.

Nicola · 18 June 2020

Agent replied · 17 June 2024

Thank you Nicola for leaving us a 5* review. We are really happy that you were pleased with the service you received from James. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Godefroy was really fantastic and very helpful throughout the buying process. Godefroy was always available to answer any questions I had and had great insight into the flat and the local area.

Evie · 18 June 2023

Agent replied · 17 June 2024

Thank you Evie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Godefroy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

3/5

Google

A solid estate agent. They know the SE London area well and the fact they can utilise their customer base across their branches is a positive. Initially very eager to get the flat on the market and take our business; very confident of a quick sale and their ad was very professional. But when viewings failed to convert into offers for the first couple of months, updates were infrequently offered despite constant chasing. That said, once an offer did materialise our account manager Leon, personable and happy to assist where possible, was very good in handling the process on our behalf.

Adam · 18 June 2023

Agent replied · 17 June 2024

Thanks Adam for the review. Really grateful for your feedback which I will discuss with the branch. Happy that Leon looked after you in the end though. All the best. Andrew Roberts - Customer Relations Manager - The Acorn Group

5/5

Google

Really delighted we went with Acorn to sell our 1-bed flat. In a difficult post-COVID market, Godefroy secured us an offered that we felt comfortable accepting within weeks of listing, whereas our previous agents failed to get an offer in the 5 months that they were marketing the flat. This was in no small part down to Godefroy's hard work in pushing all parties (buyer, seller, both sets of solicitors etc.) towards exchange and the access that he and Acorn have to a number of potential buyers and the ability to cross-sell. Thanks again!

James · 18 June 2023

Agent replied · 17 June 2024

Thanks James, that really good to hear of your experience. I hope we can do business again in the future! Best wishes Karen Hedges- Acorn Customer Services

5/5

Google

Godefroy and Taylor did a great job selling my flat. It took longer than we were expecting and there were a few hairy moments along the way. As sale lead, Godefroy really went above and beyond, seeking out and staying in close touch with all the many different parties, keeping me updated clearly and in a timely way and always giving me honest, constructive advice. Taylor said to me when I switched agents to them that they would be worth the slightly higher fee and he was right! Thanks both, and special mention too to Davide who did a great job looking after the flat as letting agent over the previous years.

Jane · 18 June 2023

Agent replied · 17 June 2024

Thank you Jane for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Godefroy, Taylor and Davide. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Leon was our agent during our flat purchase in Peckham, we got the keys last night! Very nice guy, quick to respond and helped us get everything sorted incredibly quickly - from offer to completion. Always felt he had our backs during the transaction. Thanks a million Leon, we're both very happy.

Samuel · 18 June 2020

Agent replied · 17 June 2024

Thank you Samuel for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Leon met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Acorn provided a top service throughout and helped us negotiate the best price on our sale. Leon was on hand throughout the transaction and helped us deal smoothly with our tenants and our purchaser to ensure the sale went through as quickly as possible. I would definitely recommend and use again.

Tom · 18 June 2020

Agent replied · 17 June 2024

Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Leon and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Acorn's Google reviews

Questions about Acorn London

How many reviews does Acorn London have?

Acorn's London office has 375 reviews across 1 platform: 375 on Google.

What is Acorn London's rating?

Acorn London is rated 4.9 out of 5 across all 375 reviews, and 4.9 out of 5 on Google from 375 reviews.

Has Acorn won any awards?

Yes. In The Trusted Agent 2026 awards: Acorn, London won Gold.

Where is Acorn's London office?

Acorn London, 27 Denmark Hill, London, SE5 8RS.

The Trusted Agent

Is this your office? Claim your page.