Acorn London reviews

★★★★★ 1/5

Google

AVOID! Not only they treat customers with no respect, but they are very inefficient, unprofessional and bombard you with emails for simple things such as arranging a viewing. The whole experience has been stressful and a great waste of time and energy. When I complained about their appalling service, they came back saying they are very busy so they cannot accommodate the viewings we had already agreed on. No apology about how the situation had been handled. If you want to buy a property, find other estate agents that care about their clients. Louise and Bruno should be avoided at all costs. EDIT AFTER REPLY: I have emailed that email address in multiple occasions and received not response, hence why I thought I would warn possible future clients about how you treat clients. They will also be able to see how you treat clients from your response.

Alba · 14 March 2024

★★★★★ 4/5

Google

Jack Davies (Peckham Branch) assisted us with our property purchase and we were very pleased with his service. Jack was extremely proactive and responsive, and provided a reassuring presence throughout a complex and long drawn out process. Above all, Jack guided us with a practical and sensible approach which was much appreciated. We thank him for his help and gladly recommend him. Satisfied Client

Venu · 13 June 2020

★★★★★ 5/5

Google

We bought a flat through Acorn and received exceptional service throughout the transaction. Godefroy was always there to support us and make sure to push it through. He was proactive, responsive and empathetic. We would recommend Acorn 100%.

Zainab · 16 April 2025

★★★★★ 1/5

Google

Terrible customer service, I always call and they promise to "call back" but they never do, they always say "my colleague isn't here at the moment" or "let me just find this property" but never get calls back.

Alondra · 28 September 2025

★★★★★ 5/5

Google

Colm at Acorn Estate Agents is fantastic! Professional, knowledgeable, and always willing to go the extra mile. He makes the whole process smooth and stress-free with his friendly approach and expert advice. Highly recommend - thank you!

Emeline · 16 April 2025

★★★★★ 5/5

Google

Acorn have been so phenomenal throughout our buyers journey. Massive shout out goes to Colm who went above and beyond for us. Thank you so much!!

Eliza · 16 January 2026

★★★★★ 5/5

Google

We had a positive experience buying a property though Acorn with the assistance of George Liney and his team. George went out of his way to make it all happen and was kind enough to meet us during the bank holidays to hand over our keys. Many thanks, Yu & Nicola

Yukuang · 13 June 2022

★★★★★ 5/5

Google

Me and my friend Penny were just shown a property by Josh Ward and he was really lovely, gave us great information about the application process and was organised with sending us the offer documents. Very happy to be putting in an offer and would definitely look at Acorn properties again.

Dominic · 13 June 2022

★★★★★ 3/5

Google

Acorn successfully sold my flat in Peckham for a price I was happy with. However, they did initially over-value it in order to get my business. In the process of securing my business, they were very communicative and friendly. Once I had signed the agreement for Acorn to be the estate agent they became far less communicative. On the first weekend that my flat was on the market, they misinformed me about how many people were viewing the flat - I spoke to the receptionist to check. The staff did not take offers down in writing and when I asked them for validation of offers or the authenticity of potential buyers they called me out for being 'bizarre'. When I said I was cancelling my contract with them the following month, they upped their game and managed to sell the property. They were on the whole bad at communicating. The buyers also told me that they found the staff to be pushy and rude. Acorn sold my flat and for that I'm grateful, but given their 2% fee (I should have negotiated) and their disorganised style, I wouldn't recommend them.

Will · 14 January 2024

★★★★★ 5/5

Google

Great service. Worked with Harrison and James and their attention to detail and persistence was second to none, so easy to work with, and made the process of buying a flat so much less stressful. Thank you!

Mary · 17 August 2023

★★★★★ 5/5

Google

Emily was really helpful and friendly. She was responsive and reactive throughout the process. She was flexible where we needed her to be. I'd highly recommend Acorn because of her services ☺️

Phillipa · 9 December 2023

★★★★★ 5/5

Google

I can’t recommend Acorn enough, but in particular Benson who helped me secure a property in the matter of 3 days . He was a lovely guy to deal with , and was so great for keeping me informed . The whole experience was seamless and stress free .

Anna-Marie · 13 June 2022

★★★★★ 5/5

Google

I purchased my flat with Acorn, Peckham and I couldn't be happier with how smooth and efficient the process was. My purchase was handled by Harrison, who from initial viewings all the way through to completion was fantastic. Proactive and very considerate of a first-time buyer with no understanding of the housing market; he communicated everything in a clear and straightforward manner that made the whole experience much less stressful. Many thanks to you Harrison!

Sam · 14 March 2024

★★★★★ 1/5

Google

The worst agent I've ever dealt with. Convinced my tenant to offer to purchase my flat to force me to contractually have to pay for services they never provided Ie. Finding a buyer. Acorn were silent throughout the sale apart from 2 chasing calls at the very end to ask me to call the management company for outstanding information. The cheek of it. This estate agent represents every cliche in the industry. Avoid

James · 13 April 2024

★★★★★ 5/5

Google

What can I say Harrison at acorn estate agent took hand totally of a tricky solicitor dynamics and pushed our purchase through. Totally professional and intuitive. Thank you to all. Harrison was exceptional.

Kate · 16 October 2023

★★★★★ 1/5

Google

Avoid acorn Peckham. Having recently purchased a house through acorn we had a terrible experience dealing with both agents and seller combined. We did not feel advocated for, moreover simply there to complete a transaction. After rushing through the completion steps at the request of our agent and seller, several written agreements were made for removal of furniture from the property prior to our purchase. The evening before completion we were advised by our agent the seller no longer wished to remove his old furniture and that all previous agreements would be void if we didn’t agree to let him leave multiple furnishings in the property. When we asked our agent was this effectively black mail she said yes. We were left having to remove all his furniture while also finding out he had removed the only item we had agreed for him to leave. Our frustration lies in the fact the agency seemed happy to agree that this was “blackmail” and there was nothing they could do.

Matthew · 16 April 2025

★★★★★ 5/5

Google

I worked with Harrison White as the acting estate agent on a deal recently and he was amazing! Very helpful, professional and pushed the deal along. I would recommend working with Harrison.

Diana · 16 April 2025

★★★★★ 5/5

Google

We have had the pleasure of working with Colm McElligott from Acorn Estate Agents & Letting Agents in Peckham on multiple properties, and he has been nothing short of exceptional. Colm consistently demonstrates professionalism and a deep understanding of the market. His friendly and communicative approach makes the entire process seamless, ensuring we are always well-informed and confident in every step. He has successfully brought through multiple offers, showcasing his dedication and expertise. It’s truly a pleasure working with Colm, and we highly recommend him to anyone looking for a reliable and results-driven estate agent. An absolute asset to the industry!

Janine · 16 April 2025

★★★★★ 5/5

Google

Josh was really helpful at showing us round the flat when his colleague was too unwell to attend (and we all know how hard it is to work after a bank holiday). He helped us secure the property straight away with no hassle, couldn’t be happier.

Chloe · 13 June 2022

★★★★★ 5/5

Google

Recently purchased a house through Acorn, which went extremely smoothly. Harrison White was brilliant at communication and sharing information when necessary, from initial viewings through to completion. Would recommend to anyone

Jonny · 16 September 2023

★★★★★ 5/5

Google

Emily was really helpful and friendly. She was responsive and reactive throughout the process. She was flexible where we needed her to be. I'd highly recommend Acorn because of her services ☺️

Phillipa · 17 August 2023

★★★★★ 5/5

Google

I would recommend using Acorn in your search for a new home. James Moss was able to understand my desires and budget. James and the team were quick to respond to any requests and he was a helpful guide in my first experience buying a home. Thank you!PositiveResponsiveness, Quality, Professionalism

Alexandra · 13 June 2021

★★★★★ 5/5

Google

Fantastic service especially George Linney, who was professional and personable throughout the entire purchase process, it proved to be a slightly trickier purchase than anticipated but George was understanding and available to help the whole time, even accommodating an extra viewing and allowing us to deliver our belonging after exchange but prior to completion.

Byron · 13 June 2020

★★★★★ 5/5

Google

We just sold our flat in Peckham via Acorn and we want to give Harrison huge plaudits for being our agent in dealing with what was quite a complex sale. He was communicative, always available, assured and was professionally relentless in making sure the sale completed. If you're thinking about selling your property with Acorn, make sure to try and get Harrison on your team when doing so!

Leon · 13 April 2024