Acorn reviews

★★★★★ 5/5

Google

Jack and Hatice were great in helping us secure our flat. The most positive experience I've had with an estate agents to date. Would certainly recommend!

Dan · 29 August 2025

★★★★★ 5/5

Google

A really positive experience with Acorn Estate Agents Peckham this week, thanks to Harrison. He organised 2 viewings for us at short notice. He was helpful and knowledgeable answering all our questions while also giving us time and space to think - no pressurised selling - much appreciated. He was very busy, and was clear about what time he had but we never felt rushed. Professional and also friendly. Top notch. Thanks Harrison.

Wendy · 18 July 2023

★★★★★ 5/5

Google

I recently dealt with Jack in the Peckham branch for a recent viewing and rental. The service was very efficient and helpful. Highly recommend .

James · 29 August 2025

★★★★★ 4/5

Google

The experience with the team at Acorn Peckham was overall really good, we have appreciated the expertise of George Liney and the support and kindness of Lizzie Chin . George was very professional and also patient, considering the usual concerns raised by first time buyers like in the case of myself and my partner. I was deeply disturbed by a call with a staff member that was covering while George was on annual leave. We did not receive any instructions/ and we were being on top of any buying process as we could within our knowledge. And unexpectedly, this person called with an unprofessional, loud, rude tone demanding to receive information in a brutal manner that I have never seen before. I mention this episode to make sure that these behaviors are considered and hopefully won't happen to other customers in the future.

Alessia · 13 June 2022

★★★★★ 5/5

Google

I would like to thank George and Caroline for all the hard work they put it into selling my mother's flat. It took a long time to reach this point but we made it. It wasn't an easy sale even though George found a buyer super quickly we had to wait for probate which took its time. All hurdles were overcome very professionally and now all is well. I really appreciate all that they did for me and my family. I highly recommend Acorn if you to need to sell.

Linda · 13 June 2022

★★★★★ 1/5

Google

We would not recommend using Acorn for the sale of your property. James was hard to contact/avoided calling us or responding to emails and it was a job to manage him to get the sale across the line. He was also quite rude and pushy to be honest. Acorn seem to forget that this is a big moment in your life. We regret our appointment of Acorn and would not use them in the future.

Elise · 28 December 2022

★★★★★ 4/5

Google

Nicole Jones and Jack Dawkins were incredibly helpful throughout the whole process of securing our flat. They were responsive and made everything smooth from start to finish :)

Richika · 16 March 2026

★★★★★ 5/5

Google

Very smooth process moving into our new house thanks to Jack and Giovanna, very communicative throughout the whole process!

Lola · 16 August 2025

★★★★★ 2/5

Google

I was trying to sell my flat using the Acorn Peckham Estate Agent. I was disappointed in the service. - The flat wasn't valued correctly, delaying the amount of time it was on the market at the right price. This should have been an honest conversation with me up front. I would have welcomed that. - There were lots of system errors initially which again delayed my property being listed. - During the negotiation process I was assured that I would be speaking to the manager of the branch on a weekly basis. This didn't ever happen. - I never felt there was particularly fast feedback on viewings with clear recommendations for how to address for the next viewing. They weren’t able to sell the flat in the timeframe I needed and we agreed.

Sam · 25 July 2024

★★★★★ 1/5

Google

We would not recommend using Acorn for the sale of your property. James was hard to contact/avoided calling us or responding to emails and it was a job to manage him to get the sale across the line. He was also quite rude and pushy to be honest. Acorn seem to forget that this is a big moment in your life. We regret our appointment of Acorn and would not use them in the future.

Elise · 13 June 2022

★★★★★ 4/5

Google

I used Acorn to sell my one bed flat in SE15 having moved to them from another agent. On the whole they were very good and seemed to get more viewings and offers than the other nearby agent, although it's difficult to know whether this was just because they took over at a busier time of year. There were many ups and downs with my sale which they navigated very professionally, such as finding me a new buyer very quickly when the first one dropped out, managing my sale throughout lockdown and providing good advice on managing a last minute request for a significant price reduction. I felt they were fighting my corner as the client and were very honest in their advice on the state of the market. Even through lockdown with a reduced team they were mostly very responsive and it was rare that I couldn't get hold of them. I don't think I could have sold through an online, hands off agent and would recommend investing in Acorn as agents to manage a sale.PositiveResponsiveness, Professionalism

Katie · 25 August 2021

★★★★★ 1/5

Google

My holding deposit is not refundable apparently and this is the email I have been sent( Unfortunately with failed referencing we do not refund the holding deposits as per the statement of account that you signed.) I have withdrawn from them because the deadline to move in was end of July It took them over 25 days to finalize everything and still asking me more stuff to bring as a result I had to pay full rent again in my current flat . I can still logging to the referencing company Everything is thicked green . And status completed. I will report you guys to the property ombudsman . Ps :forgot to mention all my emails are being ignored. I know that from June 2019 there are no fees applicable. I have spoken to several estate agents Explained my situation all of them said To report . To be continued.......NegativeResponsiveness, Professionalism

Rachid · 13 June 2021

★★★★★ 4/5

Google

My partner and I moved from Canada to London UK during Lockdown 3 (talk about bad timing!) so trying to find a more permanent place to live was a struggle. Talking with Benson was like talking with one of my uncles/cousins. Big sigh of relief. Then James and David came into the picture to move the tenancy agreement and move-in forward. They were all on board to help us to maneuver around the technical difficulties. No nasty surprises. Thank you!

V · 13 June 2021

★★★★★ 5/5

Google

I worked with James Moss @ the Peckham branch to sell my flat in Q4 2020. It sold without needing to go on online, as Acorn were able to sell 'off market' to buyers already registered at their branch. This saved valuable time and also meant we didn't have to conduct viewings in the middle of the pandemic. For me, this is the main benefit of going with Acorn vs a smaller independent firm in the area. Buyers who are new to Peckham / moving into the area for the first time will more often than not have registered with a name like Acorn from the get go. So if you are looking for a quicker sale, especially one with the option of completing 'off market', Acorn are the best option. Since selling my flat, James has also always made himself available for advice as we look for an onward purchase - even when this has been in relation to properties not listed with Acorn.

Lauren · 13 June 2021

★★★★★ 4/5

Google

I was thoroughly impressed by the service from James and Acorn. We aimed to sell our flat just before the first lockdown. While things were put on pause, James got everything ready so it could be marketed as soon as possible. This meant we were able to accept an offer within days of the lockdown being lifted. The period between accepting the offer and exchanging contracts was particularly frustrating and lengthy due to the backlog of mortgage approvals, but James kept us regularly updated and informed of the process, regularly contacting the buyers and their mortgage brokers to ensure the sale went through as quickly as possible. Acorn's fees were also very reasonable when compared with alternatives.

Robert · 13 June 2021

★★★★★ 5/5

Google

James from Acorn, was absolutely amazing! It took 10 months from the acceptance of the offer until completion with many hurdles of EWS1, Covid and ESSO getting in the way. But at every hurdle he was always there doing his best and supporting the deal to ensure we got to completion. He work so hard and went above and beyond his responsibilities. On top of all this he was a really lovely person. We would highly recommend James and Acorn.PositiveProfessionalism

Laura · 13 June 2021

★★★★★ 5/5

Google

We have just completed the sale of our flat through Acorn and would definitely recommend them. From a vendor’s perspective they were very proactive in getting prospective buyer viewings and negotiating the best price for us. We liked their approach of marketing the property through their database initially to get feedback on the correct market price. Once the sale was agreed they kept on top of the process to ensure everything kept moving. Thanks to George and James for making it all happen.PositiveResponsiveness, Quality, Professionalism, Value

Heidi · 13 June 2021

★★★★★ 5/5

Google

My partner and I had a great experience with James and with Acorn in general. James was extremely enthusiastic both on behalf of his clients, the properties he was managing and with us when we were ready to put an offer in. Compared to other agents we placed offers with, James was the only one who made us feel as though he was really advocating for us. Other agencies made us feel as though we were a bargaining chip to extort a higher offer out of another buyer. But with James we had full confidence that he was taking our offer to vendors and selling us as buyers - so to speak. We were very happy with the home we've purchased and James was hands on and very helpful all throughout the sale. We're very grateful to him and to Acorn in general.

Ross · 13 June 2021

★★★★★ 5/5

Google

My partner and I just found our first apartment together, with the help of agent, Josh Ward. Throughout the process, he has been very attentive and informative, making the experience less daunting as a whole. As someone who likes to have all the details ironed out, I can say he was very patient and reassuring all the way. Thank you Josh and Acorn (Peckham branch) for taking care of us. Would definitely recommend!

Wild · 13 June 2022

★★★★★ 5/5

Google

Jack and Alice were both super helpful throughout the move in process, would recommend!

Erin · 23 August 2025

★★★★★ 5/5

Google

I’ve been hugely impressed with both James and Benson. They have done exactly what you want from an agent and have exceeded expectations. They organised numerous viewings, they kept me up to date and they worked tirelessly behind the scenes. They’re also very easy to work with and want to do the best for landlord and also new potential tenants. If you’re looking to achieve the best price and best tenants I couldn’t recommend James/Benson/Acorn morePositiveResponsiveness, Quality, Professionalism

Tom · 13 June 2021

★★★★★ 5/5

Google

A massive thank you to William McElligott for finding me and my Husband the perfect Home! He went that extra mile to find me exactly want I wanted and put up with all my questions with so much professionalism! He took into account everything I wanted and found me the perfect flat and kept me up to date every step of the way. He was so dedicated to help me and my husband out! Thank you so much William, and I really hope everyone looking for a house goes to Will as he will not let you down! Keep up the fantastic work and I hope acorn know what a great star you are. Jamila and Moshin

Jamila · 13 June 2020

★★★★★ 5/5

Google

Acorn provided an excellent service when selling a 3 bedroom house on the East Dulwich/Peckham border. Martin Speed from the East Dulwich office presented a good sales package with a strong evidence-based valuation. Viewings were arranged by both this and the Peckham office, which completed the sale, with good co-ordination between the two. Promoting the house in these two branches in particular was beneficial. James Moss and his colleague George at the Peckham office provided excellent advice and good communication throughout the process, including feedback from viewings and updates during the sale process. Sale was agreed in around three weeks, which was in line with the initial advice from Martin Speed. I had no previous experience of estate agents in the area and I would recommend them highly.

John · 13 June 2020

★★★★★ 5/5

Google

At the best of times, finding a property to rent in London tends to be difficult and before working with Acorn, my past experience with estate agents was overwhelming negative. However, after viewing a property with William from the Peckham Rye branch, I was impressed at the level of genuine care Will had to finding us a place that worked and a few weeks later he did exactly that, contacting us about a house that was yet to be advertised. The property couldn’t have been more perfect and the amount of effort he put into securing us the house was astounding. Sadly the landlord decided to take the house of the market - a decision that was completely out of Acorn’s control - and after this, the whole team worked together to try and secure us another place. Following on from this, Nicholas was another star who worked relentlessly to help, driving us round the whole of South London on several occasions to look at places, replying to our emails no matter what time they were sent and overall, showcased an ability and kindness that went above and beyond his job role. I can only thank you for helping us and would recommend Acorn to anyone who was looking at finding a property in South London.

Emma · 13 June 2020