Acorn London reviews

★★★★★ 5/5

Google

Very efficient estate agent. I cannot recommend these guys enough. All the staff are good. I dealt with Jack from start to finish and he was professional, knowledgeable and easy to deal with.

James · 14 June 2018

★★★★★ 5/5

Google

I was really impressed with the high level of service i got from Acorn through the whole process. This was my first time buying and I felt that the estate agent provided me with the types of properties that I had requested to view (unlike some agencies who took me around properties that were outside of my budget). They were always available from start to finish and were very accommodating in letting me into the flat while the sale was going through. I would recommend using Acorn for anyone looking to buy a home in the Lewisham area. Ben

Ben · 14 June 2018

★★★★★ 1/5

Yell

Nothing Good to Say about Acorn

We have had a terrible experience whilst trying to purchase a house through the Forest Hill branch of Acorn. They are all over you in the initial stages but once things started to get complicated they made a point of not communicating with us, actively avoiding our calls. The branch manager was disinterested and of no help whatsoever and the staff did not carry out due diligence. We wasted 2 stressful months persuing a property that never should have been marketed and Acorn led us up and down the garden path costing us legal and survey fees. They really do give estate agents a bad name. Please see through the pointy shoes and cheap suits, they are sharks.

GreenMedal15 · 4 May 2018

★★★★★ 5/5

Google

We received an offer on a house shortly before the covid-19 lockdown. Fortunately for us the buyer was able to go through with the transaction. At a time of great uncertainty the Acorn team were very supportive and consistently responsive.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 25 August 2020

★★★★★ 2/5

Yell

Liars and thieves

From the get go we were lied to about our rental property - to the extent we were given a discount on agency fees. When returning our deposit the agents constantly attempted to charge us for things which were not our responsibility and were totally unreasonable. Throughout this process the lies and half truths prevailed. It's also clear they have absolutely no grasp on the law and will simply attempt to take whatever they can from you.Save yourself the misery and and try rent with a more honest agent. Acorn are the reason why laws desperately need changing.

AngryLady-1 · 15 September 2017

★★★★★ 1/5

Google

Complete and utter time wasters. Was selling my property with Acorn Lewisham and accepted a verbal offer which I asked to be put in writing to me and also buyers details for my solicitor. Had to keep chasing for this and was fobbed off with excuses for nearly three weeks until the agent finally admitted they had no details from the so called buyer apart from their name. Needless to say I took my business elsewhere. If you are thinking of selling avoid these at all costs, they acted like a bunch of amateurs.

Anthony · 15 June 2015

★★★★★ 1/5

Yell

Unprofessional time wasters!!!

Complete and utter time wasters. Was selling my property with Acorn Lewisham and accepted a verbal offer which I asked to be put in writing to me and also buyers details for my solicitor. Had to keep chasing for this and was fobbed off with excuses for nearly three weeks until the agent finally admitted they had no details from the so called buyer apart from their name. Needless to say I took my business elsewhere. If you are thinking of selling avoid these at all costs, they acted like a bunch of amateurs.

Ant7 · 10 September 2014

★★★★★ 5/5

Google

Ross Reed at Acorn was very helpful when buying my first home. He was responsive and patient as I had many questions! His attitude was professional and friendly. Recommended.PositiveResponsiveness, Professionalism

Urban · 13 June 2022

★★★★★ 5/5

Google

Acorn has given me a delightful experience. Especially Mattia for putting all the effort and going the extra mile to make sure we are satisfied with the service.

Eliza · 25 October 2018

★★★★★ 5/5

Google

I recently bought a flat through Acorn. The communication was great with the agent and he helped facilitate quick communication between the seller, myself and the solicitors. I would definitely recommend. Excellent servicePositiveResponsiveness, Quality, Professionalism

Ionut · 25 August 2021

★★★★★ 1/5

Google

Do not use this company. Absolute shambles. Took our holding deposit & then half an hour later someone else’s. Led us to believe we had the property then let us down last minute after a bid. Absolutely ridiculous, terrible service.

Amie · 13 June 2020

★★★★★ 5/5

Google

Excellent service all round from 1st enquiry through to completion. The advise was good, the communications prompt and relevant. I would definitely recommend this agent and in particular, Mrs. Ross Reed, who was always polite, courteous and understood our needs.

David · 13 June 2020

★★★★★ 5/5

Google

Acorn has given me a delightful experience. Especially Mattia for putting all the effort and going the extra mile to make sure we are satisfied with the service.

Eliza · 14 June 2018

★★★★★ 5/5

Google

Incredibly helpful throughout. We were lucky enough to be assisted by Arikson who was the ultimate professional and made the process as pain-free as possible.

Harry · 13 June 2022

★★★★★ 5/5

Google

We had a very good experience with Acorn Lewisham and Cain Knight in particular, he was a great help liaising with the landlord. The overall process of renting the flat was very swift and easy.

Magdalena · 13 June 2020

★★★★★ 5/5

Google

I had a brilliant experience with Acorn through out the purchase of my property. They were very professional, thorough, quick to respond and supportive. Would highly recommend!PositiveResponsiveness, Quality, Professionalism

Robyn · 13 June 2021

★★★★★ 5/5

Google

Mattia has been super helpful and kept me updated through the whole procedure, putting my mind at ease! Thanks so much!

Nikhil · 14 June 2018

★★★★★ 5/5

Google

Our estate agent was very helpful during a very stressful sale! They chased up the buyer continually and kept us informed. Much more useful for getting things moving than our solicitors were.

Caroline · 13 June 2020

★★★★★ 5/5

Yell

great service

Had a great service and was shocked at the below reviews. I have used Acorn now a few times with regards to renting out some flats of mine. I can honestly say that they have always found great tenants in a short space of time. I receive regular updates on progress and how my flats are being kept.They are efficient, professional and punctual, I would highly recommend there services.Tess

TessaF · 3 February 2016

★★★★★ 1/5

Google

Beyond useless throughout the whole tenancy

Graeme · 8 April 2025

★★★★★ 4/5

Google

Thanks to Jack and Ross ( Lewisham branch) for prompt, polite and helpful assistance all through the purchase process.

Liz · 14 June 2018

★★★★★ 5/5

Google

Being new to the renting market, me and my partner were anxious and bewildered with all the information and processes. Luckily we had Aicha to help us along our way, and she really did offer us the most help and support I think possible. She paid attention to our needs and wants and went the extra mile to make us feel comfortable. Great Service.

Rebecca · 14 June 2019

★★★★★ 5/5

Google

Adam and Kimmi really went out of their way to make sure we got our dream flat! Amazing customer service, thanks so much guys.PositiveResponsiveness, Professionalism

Emily · 13 June 2021

★★★★★ 1/5

Yell

Angrybird

Bunch of liars and time wasters. For three weeks, we couldn't get a 2bedroom apartment as promised by them until we had to move into a hotel. Quick to collect the admin fees, refused to return d money even as they could not provide d required accomodation. Unprofessional, very slow, inefficient, worst customer service ever. I advise anyone to look elsewhere for estate agents..definitely not Acorn..

AishaD-3 · 13 August 2016