Trusted Agent profile · London
★★★★★
244 reviews across 2 platforms
153 Lewisham High Street, London, SE13 6AA
Acorn's office in London, at 153 Lewisham High Street, is rated 4.4 out of 5 across 244 reviews on two platforms, including 225 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHad great service from Jade from first meeting up until successful letting of our property. She was very patient waiting while we experienced delays because of EPC and offered helpful advice. We were kept in the loop at every stage.
Thank you Niki for leaving us a 5* review. We are really happy that you were pleased with the service you received. Thanks. Customer Services
5/5
GoogleGreat service. Brendan was really professional and friendly. Would use them again.
Thank you Hollie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Brendan and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
YellGreat service
To say I'm pleased with the service I recieved from acorn estate Agents is an understatement . I had a very difficult sale with a few joint freehold issues which my agent dealt with excellently . I have nothing but praise for my personal agent who's reassurance, I recieved all the time ..
5/5
GoogleDear Arikson I can't express my appreciation for your help and support from the beginning to the end for my purchase. I even don't know how many emails you have written to my mortgage advisor and my solicitor. Great job! Well done!!
Thank you Dongqing for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Arikson and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleBrilliant service. Mantas went out of his way to make the process smooth. Would highly recommend.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Mantas. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI've come across outstanding agents but Kani Hassan (Lewisham branch office) is exceptionally outstanding. Guiding me through every step of my application process, answering my questions and very committed to her job.
5/5
GoogleGreat professionalism, particular navigating difficult stakeholders. Max and Adam in particular were superb
Thanks for the fantastic feedback, Oliver! We're thrilled to hear that Max and Adam made such a positive impact while managing the complexities of your project. Your recognition of their professionalism means a lot to us!
5/5
GoogleI have both bought and sold a house through this branch. They've always given me great advice from both sides of the deal and have been very quick to match properties to my needs. Very quick to respond and continued to push both sets of solicitors during the buying process. Would highly recommend!
Thank you Jeremy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe recently purchased buy to let property via Ross from Lewisham office. We are very impressed with his professional service and for finding us great investment oppotunity! Would love to work with him again in the near future! Also happy to recommend his service to all our friends! well done - Ross!
Thank you Sophia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Ross and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleYesterday I completed on my Flat and I must say the support and assitance that I recieved throughout the process was excellent. I dealt with Ross and he ensured that all my questions were answered quickly and even went the extra mile enquiring about flooring.
5/5
GoogleWe've just (today!) exchanged on a property we found through Acorn and were really impressed with the agent, Franco, who we engaged with. He was always kind and responsive, helped us understand the process, and helped move the process on for us when solicitors were taking their time. We highly recommend him.PositiveResponsiveness, Quality, Professionalism
Thank you Hannah for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Franco. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI would strongly recommend Acorn's services to everyone, during a very stressful process of purchasing our first house , Acorn were extremely helpful and went above and beyond to get us into our house before Christmas. Special thanks to Jack Wilshire.
5/5
GoogleAcorn was incredibly helpful especially Mattia which has helped from start to finish , professional, friendly and always available , very fast at replying at all my enquiries, I would definitely recommend The agency to friends and family . Thank you
5/5
GoogleI recently let my house our through Acorn and had the pleasure of dealing with Adam who was helpful and responsive throughout the process. They found me a tenant extremely quickly and kept me up-to-date at all times. Would recommendPositiveProfessionalism
Thank you Alyson for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleArikson and Dammy have been exceptional. Friendly, proactive and supportive throughout the process of selling my flat. Can't recommend working with them highly enough. Keep up the great work guys!
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Arikson and Dammy. If we can help further please do let us know. Thanks. Customer Services
1/5
GoogleWanted to enquire about a place and they wernt answering there phones someone answered eventually and put the phone straight down so unprofessional how did this person get there job.
Hello Jodie, I am really sorry to hear that your experience wasn't as expected. If you would like to contact me at customerservices@acorngroup.co.uk I will be able to help with your enquiry. It will also give me the opportunity to find out what went wrong. Thank you Karen Hedges- Acorn Customer Services
1/5
YellAvoid at all costs
Really need a 0 star rating.Once they have your money it is over for you.As tenants you get no support whatsoever.Out of 4 property managers we had in the 2 year tenancy only 1 was good and did his best to assist us when needed.Naturally,after moving out they didn't get in touch with us for 2 months and after WE REACHED OUT to THEM to ask about our deposit back we were told we won't be getting it.Complete shitshow.Avoid at all costs!
5/5
GoogleArikson & the Acorn team were extremely professional in handling our sale in a less than straight-forward situation and I would not hesitate to use the team again.
Thank you James for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Arikson and his team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleCannot recommend highly enough... Very profesional, efficient, courteous and friendly.... and even though it was not a straight forward sale ....due to probate .... it was made hassle and stress free for me. ....Thank you Jack !
5/5
GoogleWe had a very good experience selling through Acorn. The marketing was excellent and communications were great all the way along. Ours turned out be a complex transaction due to lockdown, but Ross persisted and pushed the sale through. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Thank you Tom for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Ross and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe used Lewisham Acorn when purchasing a property. They were absolutely great: excellent contact - really friendly - and went out of their way to make sure everything ran smoothly. In particular, Ross was fantastic.
5/5
GoogleI bought my first house and I had a very good experience with the agency. Arikson, in particular, was responsive and polite throughout the process. Kept me updated and helped a lot to finalise the purchase.
Thank you Martina for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Arikson and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleFriendly and helpful staff. Good service and knowledgeable too.
5/5
GoogleWe were assisted with our sale by Ross - he was great and we can't recommend him enough. He was quick to get back to us and thorough in his responses. Thank you Ross!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Acorn's London office has 244 reviews across two platforms: 225 on Google, 19 on Yell.
Acorn London is rated 4.4 out of 5 across all 244 reviews, and 4.6 out of 5 on Google from 225 reviews.
Acorn London, 153 Lewisham High Street, London, SE13 6AA.
