Acorn London reviews

★★★★★ 5/5

Google

I had a wonderful experience with Acorn lewisham agents. Mantas was spectacularly exceptional. He guided me every step of the way and was on hand to answer all my queries. Cool smart sharp guy with an exceptional customer service skill. Thanks Acorn, for landing me cool accommodation in the UK

Aghomishe · 13 June 2020

★★★★★ 5/5

Google

Dammy and Franco dealt with my flat sale. "Did exactly what it said on the tin". Marketed my flat, found a buyer and sold it - in less than 4 months. Cannot fault any aspect of their work. Excellent communication, clear and concise. Chased the management company as and when needed. Friendly and approachable. Thanks for your efforts guys, really happy with your service. Keep up the great work.

R · 15 December 2023

★★★★★ 5/5

Google

Kani found me the perfect place! I couldn't be more greatful. Professional and reliable service too!

Eric · 6 December 2025

★★★★★ 2/5

Google

They set up an appointment for viewing a house and the day before they told me it was sold (happened in Kennington) …

Federico · 16 September 2025

★★★★★ 5/5

Google

I have been dealing with Acorn at Lewisham for many years now. The most friendly, happy, and go that extra mile staff I found there, the manager Tony always have a welcoming smile as you approach the office and so are his staff. I have recently been dealing with Aicha, Aicha is pleasant, courteous, very driven young lady. She deals with queries and comes back with feedback in target time, she goes that extra mile to answer a clients query. Aicha is an assett to Acorn and the Lewisham Branch with an Amazing manager Tony.

Lorna · 14 June 2019

★★★★★ 1/5

Google

Rented a property through this firm for six months and never have I been met with such breath-taking ineptitude and incompetence before. The lists of problems with this let are quite extensive but highlights include being told that I could rent the property for six months and then having to request changes to the length of the contract right up to the day of signing the contract, as the landlord hadn't specified that a six-month let was possible. Then no instructions given on how to operate the properties heating and hot water systems leading to a higher gas and electricity bill for the first month as the only option I could find was an Immersion heater that had to be left on the whole time to provide hot water. There was no out of hours contact and in the end this query took 13 days to be answered. This was later followed by an element failing in the cooker which was not replaced as it was decided by the landlord that the cooker should be replaced which took well over 6 weeks to complete due to poor communication from Acorn. Then a long wait time followed this to regain the deposit despite requesting on several occasions if there was anything that could be done sooner, as I had vacated the property early. Even though the agency had been told on several occasions that I had vacated the property early I still got several phone calls asking if it was ok to do a viewing at such and such a time. Another clear indication of the lack of communication and cohesion at the branch/organisation. The final icing on the cake was when I was called by one of the branch negotiators to ask if I could help them with the heating and hot water at the property as a new tenant had moved into the property and was struggling. Once again, the agency had difficulties getting hold of the landlord (a theme that was a constant throughout my rental.) Suffice to say I still hadn't had my deposit returned to me at this point and was feeling less than helpful. Especially after receiving an email from the agency asking why I hadn’t paid my rent despite my contract being finished. Be warned renting through Acorn is a massive mistake fraught with nothing but frustration. I have not used the buying side of the branch but see no reason why they should be any better.

Edward · 14 June 2018

★★★★★ 5/5

Google

Incredibly professional and beyond excellent service. Ross Reed really did his research and knew each property (and vendor) inside out before each viewing. If he didn't know the answer to a peculiar question, he'd find out in a matter of hours (if not, minutes). He was always happy to help regardless of the hour or whether it was his day off! Ross was even helpful when we were looking in other areas of London; we don't think we would have had it any other way. Thank you from an extremely happy pair of first time buyers!

Maggie · 14 June 2018

★★★★★ 5/5

Google

I cannot recommend Ross Reed at Acorn Lewisham enough. We had used other agents to try to sell our property previously and found the experience extremely frustrating. We constantly felt like we were chasing the other agents for updates and were left in the dark on when and if viewings would take place. Things was completely different with Ross. He was so on the ball and had more people through the door in the first week than the other agents had in previous 3 months. He kept us up to date throughout and his communication once we found a buyer was excellent. We would use Acorn and Ross again in a heart beat.

David · 14 June 2018

★★★★★ 5/5

Google

Jade approached me directly offering her services to help let a flat which had been with another agent for over two months. I was sceptical and ignored the first two approaches, when I did contact Jade she was extremely helpful, kept me updated and informed and she secured a good tenant within two weeks!! I have been very happy with the service and will definitely use them again in the future.

Barbara · 13 June 2023

★★★★★ 5/5

Google

I was helped in my property search by Jade from Acorn Lewisham and my property hunting experience was made easy and smooth. She made sure all the finer details were sorted and within no time the contact was signed and my move in began. Can’t thank her and the team enough and would definitely recommend the team for your property search, in what is quite a difficult market at the moment.

Jonathan · 13 June 2023

★★★★★ 1/5

Yell

Be careful in Abbey Wood

I did not buy through them, but I did view a few houses in the Abbey Wood area through them. It appears a lot of their houses are extremely over priced, I recall one house was on the market for almost 5 months.There was a house I was interested in particular, I asked whether it was Ex Council the agent confirmed no. But when I called up relevant council organisations. They confirmed that it was an Ex-council. If I bought it I would have definitely Sued them.Be careful guys, get everything in writing.

ScarletChair64 · 25 January 2018

★★★★★ 5/5

Google

Max at Acorn was very helpful in liaising with our buyer and our solicitor to help the process go quickly and smoothly. If are hoping to buy a property with Acorn. He works all hours of the day when dealing with things that are time dependent Thanks for all of your help with the move

James · 29 July 2025

★★★★★ 1/5

Yell

Useless amateurs

If you want to sell your house then don't touch these guys with a bargepole.My partner and I have sold both our London flats in the last 18 months. One sale was handled efficiently and professionally and the one handled by Acorn was a tortuous process.Slow to get the property marketed, misleading statements made, pitched at too high a price to ensure that they got the flat onto their books with price reductions to bring it back down to proper market levels. There were never in control of the sales process unlike the other estate agent used for the sale of the other flat.

ANGLOSCOT · 22 December 2014

★★★★★ 5/5

Google

This was my first time using a London based estate agency and I think the process was very smooth and that was mostly down to Aicha. She answered every single one of our calls/queries and it was obvious she had our best interests always in mind and ensured we moved in by the date we needed to (which was the one we had requested initially). We were so grateful for all her help, thank you Aicha!

Katja · 14 June 2019

★★★★★ 5/5

Google

Acorn have been amazing throughout the sale of our property - we couldn’t recommend them enough - their effeciency have made the process so much less stressful than it could’ve been and Adam and Arikson have gone above and beyond and always there to help as much as they can!

Heena · 25 July 2024

★★★★★ 5/5

Google

Cain was amazing! He took our wants and needs into account at all times. Moving to London can be daunting but he made us feel better about the move. He was professional and worked efficiently and effectively. Would definitely recommend him!

Amani · 13 June 2020

★★★★★ 5/5

Google

I received excellent service from Acorn Estate agents in Lewisham when I sold my property. Adam Priscak worked so hard to get buyers in and gave me an outstanding service! I highly recommend him and Acorn if anyone is looking to sell their house.

Ruby · 9 October 2024

★★★★★ 5/5

Google

I recently let me property through Acorn, and I found them to be very professional and efficient. Jade Clements in particular worked hard to find a suitable tenant - taking the time to understand what I was after, and she did a great job. I would certainly recommend Acorn to anyone looking to let in the area. They are SE London specialists, which is helpful.

Chris · 13 June 2023

★★★★★ 5/5

Google

My partner and I recently used Acorn while moving into our first property together. We had excellent interactions with multiple members of staff across the duration of our move. Kimberley assisted us around for both the initial viewing, second viewing and the offer process and she was just wonderful! She was more than happy to answer all of our questions, responded swiftly to messages and was really lovely to interact with making us feel comfortable and at home. Through the referencing process we interacted with Heidi who again, was efficient, friendly and incredibly helpful. I was quite anxious about the whole moving process and they both helped to put me at ease and helped to create an easy and smooth process for myself and my partner. Would definitely recommend!PositiveQuality, Professionalism

Robert · 25 August 2021

★★★★★ 5/5

Google

It was my first house purchase. Arikson Franco Was the Agent who showed me around and walked me through the process. He supported the entire way through the purchase cycle, helping with delays, and to get issues resolved in the property before moving in. Even going out of his way to help me get the internet installed. Pre-moving in and just in time for lockdown 2.0. Even once the sale was done and contracts exchanged the level of support and professionalism helping to make sure things all went okay and to support with a few out standing snags was top notch. A first class service, with a guys that actually care. Thanks again and all the best.PositiveResponsiveness, Quality, Professionalism

Ben · 13 June 2021

★★★★★ 1/5

Google

Absolutely awful experience with Acorn Lewisham. We were trying to leave the property and so found new tenants to replace us. Acorn have been useless at every step, didn't explain what paperwork we needed and didn't answer our questions about who can actually move in. They didn't even use their initiative to let us know if the paperwork submitted by new tenants was correct - we had to chase them to extract that information. We have now lost the property we were moving in to - because they dragged their heels for such a long time. Please don't use them - they really don't care about tenants.

Julia · 13 June 2021

★★★★★ 5/5

Google

Having been flat hunting for the first time as I’m planning to move to London soon and have had fantastic support from letting agent Kimberly! Very responsive to enquiries and has been able to highlight suitable flats which fit my criteria beyond the ones that I have shown interest in. Making the process a lot simpler for a first time London tenant. Also she has managed to make any viewing very accessible which is difficult considering I currently don’t live in the country. Through organising video viewings and messaging me videos and pictures at my request! Would recommend highly to anyone looking to flat hunt/let or sell as experience so far has been fantastic. Very personable, friendly and attentive to my needs in my flat search!PositiveResponsiveness, Quality, Professionalism, Value

Eilidh · 13 June 2021

★★★★★ 4/5

Google

I sold my flat with Acorn, they were incredibly responsive, proactive and knowledgeable throughout. They have a good knowledge of the SE London market and could properly advise on what the best approach to get buyers through the door and generate interest when the market is moving. There weren't many cracks in their approach which did seem like the case with other estate agents. Once the flat was under offer the were very proactive keeping all the process moving forwards on all sides. Overall very happy with the service!PositiveResponsiveness, Quality, Professionalism

Jonny · 13 June 2021

★★★★★ 1/5

Google

Absolutely awful experience with Acorn Lewisham. We were trying to leave the property and so found new tenants to replace us. Acorn have been useless at every step, didn't explain what paperwork we needed and didn't answer our questions about who can actually move in. They didn't even use their initiative to let us know if the paperwork submitted by new tenants was correct - we had to chase them to extract that information. We have now lost the property we were moving in to - because they dragged their heels for such a long time. Please don't use them - they really don't care about tenants.

Julia · 10 January 2021