Acorn reviews

★★★★★ 5/5

Google

Buying and selling at the same time is never easy but doing it while we're going in and out of lockdown is an alltogether different beast! I purchased a property on the market with Acorn and Ross was great and very responsive no matter what else was going on.... much appreciated. If I can ever face moving again I'd look to put it back on the market with them.

Sarah · 13 June 2021

★★★★★ 5/5

Google

Acorn Brockley branch were very helpful with the sale of my property. It went on the market just as the market was going through a period of unease. Dammy was very helpful and kept me updated throughout the process, via email and phone call. A successful sale and a great service!

Alex · 13 June 2023

★★★★★ 5/5

Google

Ross is the best Estate Agent I've ever met. Unlike most of the agents I met, he is very trustworthy, genuine and approachable all the time. He got back to my request to view the flat in seconds and was very helpful with all my questions later on. Everything went very smoothly and quickly while working with Ross and I would definitely work with him again in the future.

Emel · 13 June 2020

★★★★★ 5/5

Google

Kani at the Lewisham office was brilliant - found us a great place, and helped get the references through even though we were moving from abroad and it was tricky. Thank you!

Hannah · 16 January 2026

★★★★★ 1/5

Google

Absolutely appalling service when renting with them. They’ll not help you. Inept management & rude staff that will try anything to get you off the phone.

Harold · 16 February 2026

★★★★★ 5/5

Google

Adam and his team did an excellent job selling our property. They followed up on all leads, we're very accommodating our needs and helped us to overcome unexpected barriers. Above all we prized their continous communication through all the ups and downs of the process. Thank you so much!

Roshan · 23 October 2024

★★★★★ 5/5

Google

We are very pleased with the service from Acorns, Arikson and Dammy were very helpful, professional and responsive to all questions promptly. Ours was a complicated sale but they helped us greatly

Clive · 15 December 2023

★★★★★ 5/5

Google

My beautiful experience is with a damsel and angel to say the least her name is kani Hasan from the first day I walked into her office she was receptive of me she was ready to help at the word GO,she is very respectful,helpful,deligent and very accommodating,inshort very calm,she was willing and answered all my questions perfectly she procured solution to housing my issues ASAP,I have come across agent hers is rare of a kind,asides been beautiful outwardly she is beautiful inside which is the utlmost,she is an example to emulate and she shuld be a case study.i can keep writing because she wow me alot from all my other exprencies.please if u re house hunting please go to lewisham branch and insist u want to speak to kani you also will come and testify. Kani keep been who u her the sky n d moon is the beginning.GOD bless your ❤️

Mayokun · 13 May 2025

★★★★★ 4/5

Google

EDIT: We were promptly contacted by customer services to resolve this issue, Karen, who I spoke to, was incredibly helpful and understanding. Where we dealing with her earlier I'm sure we wouldn't have dealt with as much. The customer service has brought up Acorn hugely in our opinion and we would happily use again, now we know which channels to go through. Original review "We had a horrible experience with this letting agents which surprised us given the good reviews. We were pressured into moving in early to secure a flat which we later found out our landlord hadn't even wanted. Furthermore we were encouraged to increase our rent bid and request some appliances (fridge/washing machine) by the estate agent, with no contact from the landlord this was assured to be ok by acorn and that these appliances would be provided. Last minute they withdrew the possibility of a washing machine and said there would be no possibility for us to reduce rent if we were to provide our own, when we moved in our fridge was mouldy with a broken plug, I tried to wipe it down but the seals started breaking and we complained that this was not ok. In response they offered us £50 to cover the cost of a new one, with nothing stated about the washing machine. Speaking with the landlord we found that they had not wanted to provide white goods and this promise was only made by acorn and as such the responsibility lies with them. For us it felt like they were promising both sides things without consulting the other, we have repeatedly reached out to request a proper remuneration for going through December without a washing machine and fridge as promised but they refuse to reply. I would not recommend going through them at all."

Jos · 9 December 2023

★★★★★ 5/5

Google

Kani did a great job in finding me a tenant - good communication. The tenancy has not started yet but the last one Acron found went well, hopefully this will go well too.

Gabriela · 16 October 2025

★★★★★ 5/5

Google

We would like to thank Jade Clements once again for accompanying us for renting a place. The whole process from viewing, referencing and move in was transparent and professional. She is lovely person and we highly recommend her.

Andrée-rachel · 13 June 2023

★★★★★ 5/5

Google

Haven't worked with Acorn before, but Kani the letting agent made it easy, helping link up duties internally and with trades also to get the place let! She was a great help.

Peter · 16 October 2025

★★★★★ 5/5

Google

We recently bought a flat in Lewisham and received an excellent service from Adam and his team. Despite having to deal with our solicitors who were average at best, Adam managed the process professionally and efficiently to ensure the purchase went through in good time. Could not recommend him enough. Thanks

Tommy · 25 July 2024

★★★★★ 5/5

Google

Moving into my new apartment with Acorn was such a smooth process. Thanks to my agent Kani who was very helpful throughout the entire process.

Ephraim · 6 December 2025

★★★★★ 5/5

Google

I wanted to thank Jade Clement for her assistance in finding suitable new tenants for my property. She was professional and quick to reply to emails. It was a good experience dealing with her. Thanks.

AA · 13 June 2023

★★★★★ 5/5

Google

Amazing experience, few years we found a nice with this agency, they really care of the clients. Thank you to Kani and her team.

Justine · 18 June 2025

★★★★★ 5/5

Google

Very happy with my purchase process with Acorn. Arikson was very patient, responsive and helpful throughout and after a few initial viewings was able to get a sense of the type of property I was looking for. All staff at Acorn were very friendly and helpful. Would highly recommend.PositiveResponsiveness, Professionalism

Regina · 13 June 2021

★★★★★ 5/5

Google

My husband and I just recently concluded the process of our very first rental house in the Uk and Acorn group estate agent made that happen but the five stars go to Jade Clement. Jade, has been helpful from viewing the property to negotiating with the landlord and closing the contract. she made it seamless for us. Jade, you are really awesome and my family especially the children are grateful for making this a reality and a dream come true. Thank you, Chinenye Unegbe

Chinenye · 13 June 2023

★★★★★ 4/5

Google

EDIT: We were promptly contacted by customer services to resolve this issue, Karen, who I spoke to, was incredibly helpful and understanding. Where we dealing with her earlier I'm sure we wouldn't have dealt with as much. The customer service has brought up Acorn hugely in our opinion and we would happily use again, now we know which channels to go through. Original review "We had a horrible experience with this letting agents which surprised us given the good reviews. We were pressured into moving in early to secure a flat which we later found out our landlord hadn't even wanted. Furthermore we were encouraged to increase our rent bid and request some appliances (fridge/washing machine) by the estate agent, with no contact from the landlord this was assured to be ok by acorn and that these appliances would be provided. Last minute they withdrew the possibility of a washing machine and said there would be no possibility for us to reduce rent if we were to provide our own, when we moved in our fridge was mouldy with a broken plug, I tried to wipe it down but the seals started breaking and we complained that this was not ok. In response they offered us £50 to cover the cost of a new one, with nothing stated about the washing machine. Speaking with the landlord we found that they had not wanted to provide white goods and this promise was only made by acorn and as such the responsibility lies with them. For us it felt like they were promising both sides things without consulting the other, we have repeatedly reached out to request a proper remuneration for going through December without a washing machine and fridge as promised but they refuse to reply. I would not recommend going through them at all."

Joss · 13 June 2023

★★★★★ 5/5

Google

Dammy Ajanaku, from Acorn Estate Agents, managed our purchase process very smoothly. He answered our questions quickly and was keen and flexible to show the property a few times. Thanks Dammy!

David · 13 June 2023

★★★★★ 5/5

Google

We recently sold a property through Acorn. There were some challenging aspects to the sale but Arikson Franco worked extremely hard throughout to help keep things moving along. He is professional and friendly and helped us achieve the outcome we wanted.

Anita · 13 June 2022

★★★★★ 5/5

Google

I found Acorn Lewisham to deliver a very high standard of support, advice as well as referrals to additional in-house services such as mortgage brokers etc during a flat purchase. Dammy in particular assisted me faultlessly throughout the purchase in a very kind and professional manner. He helped with flat hunting and then through the whole process of offering, buying to completion. Highly recommend Acorn Lewisham and Dammy for anything to do with buying a flat.

Matthew · 17 August 2023

★★★★★ 5/5

Google

The first and the best experience of my. Easygoing, friendly and really supportive service! Jade is one love:))

Ksenia · 14 March 2024

★★★★★ 5/5

Google

Acorn Lewisham were fantastic and fundamental in supporting the sale of my flat! Arikson guided the process from start to finish navigating challenging questions that arose along the journey! Thank you very much and I will be using their services again in the futurePositiveResponsiveness, Professionalism

Fahad · 25 August 2021