Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDidn't call me to cancel a viewing. They said they had but checked my calls and they hadn't. He then lied again saying he'd taken the appointment out of his diary. Which was odd because when I called to see where he was , his colleague said he could see the appointment in the diary.
His colleague also said he'd call me back straight away but I had to chase them.NegativeProfessionalism
Stuart · 27 August 2021
Agent replied · 26 August 2024
Hi Stuart. I am very sorry to read your review and have spoken to the individuals concerned to remind them the importance of communication and common courtesy. If you wish to discuss this further or if there is anything else I can do to help, please do contact me. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleAs a first time buyer Hannah was honestly the best person we could’ve gotten, process was stressful but quick and she was so so so so patient with us and always answered our question so quickly and clearly. Thank you so Much Hannah we literally love you<3
Anda · 30 December 2023
Agent replied · 26 August 2024
Hi Anda, thank you so much for your kind words! We're thrilled to hear that Hannah provided an exceptional experience as your social media manager. We appreciate your feedback and look forward to continuing to serve you.
★★★★★ 5/5
GoogleLilia in the Catford office was WONDERFUL - super fast, incredibly kind and pleasant, and went out of her way to make things easy and sort out the flat for us. Also the process from deposit to referencing was the easiest I've experienced. I couldn't recommend Lilia or the office more!
Natalie · 27 August 2023
Agent replied · 26 August 2024
Thank you, Natalie, for taking the time to share your wonderful experience with Lilia in our Catford office! We're thrilled to hear that she provided excellent service and made the process easy for you. We'll be sure to pass along your kind words to her. Thank you for recommending us!
★★★★★ 5/5
GoogleWe had a fantastic experience with Kevin. He supported us through a tricky house buying process and was very calm, professional and reliable. He picked up our sale and purchase halfway through after a colleague moved on but it was a smooth, professional transition. Thank you Kevin for all your hard work helping us to move and before the stamp duty deadline, we appreciate your efforts.PositiveResponsiveness, Quality, Professionalism, Value
Alin · 27 August 2021
Agent replied · 26 August 2024
Thank you Alin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI had an amazing experience with Olatunde. He was incredibly helpful throughout my entire moving process and always took the time to answer all of my questions, no matter how small. His professionalism, patience, and clear communication …
Georgia · 16 December 2025
Agent replied · 16 April 2026
Dear Georgia Sellars, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you … More
★★★★★ 5/5
GoogleI honestly cannot fault the service from the Sales division - Arikson Franco provided fantastic support throughout the entire process. Communication was excellent - proactive and responsive which was important for me as an overseas seller. Any issues were dealt with swiftly and pragmatically to ensure the sale stayed on track. Highly recommend Arikson if you're looking for an experienced, highly professional and hard-working agent who has your back.
Lisa · 24 October 2020
Agent replied · 23 October 2024
Thank you Lisa for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Arikson. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRight from the beginning of the sale through to exchange of contacts I have found Acorn and especially Kevin Byrne to be respectful and informative.
Not once have I been kept in the dark
Kevin steered me through this effortlessly .
Making what could have been a very stressful time much easier for mePositiveResponsiveness, Professionalism
Nicola · 27 August 2022
Agent replied · 26 August 2024
Thank you Nicola for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleShout out to Max for successfully managing the sale of our property. It wasn't the simplest of sales and he managed to keep us informed at the right times and push to get it across the line when it counted. Recommended.
Chevy · 31 October 2023
Agent replied · 26 August 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
★★★★★ 5/5
GoogleAcorn has been amazing.
I really enjoyed dealing with Dammy, he made sure the entire transaction went smoothly from start to finish. His professionalism and support were outstanding. I would happily recommend him anytime.
Dov · 16 December 2025
Agent replied · 16 April 2026
Dear Dov Held, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleA huge thank you to Kevin and the Acorn Catford team, they helped myself and my partner buy our first property together. Kevin made the process extremely smooth and was always on hand to answer any questions we had promptly and efficiently. We could not recommend Kevin or the Catford team enough!
Jessica · 27 August 2022
Agent replied · 26 August 2024
Thank you Jessica for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleExcellent service provided by the entire team on the sale of our property. Kadeem and Franco were professional and responsive at all times. Franco did a fantastic job of negotiating and helped to push the sale through despite a few tricky situations. He handled the difficulties of the sale calmly and appropriately, and kept us in the loop at all times. Would very much recommend Acorn.
Hannah · 28 August 2019
Agent replied · 26 August 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Catford team and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleFranco has been great throughout the sale of our property. I would highly recommend Acorn Catford especially Franco to friends and family. He was always professional and always responded to our calls and email. It was a pleasure to work with Franco to sell our house. Thank you Franco so much I know it wasn't always easy but you were great!!!
Liz Carr
Liz · 27 August 2020
Agent replied · 26 August 2024
Thank you Liz for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Franco. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI'm so grateful for the help we received towards buying our home. We had a small pump on the way but they were able to listen and give an advise (Dammy A.) which help us move ahead with buying our home.
Afterwards it was a pro- active exchange between all parties, the Acorn team was on top communication and updates. Loved the welcome pack we received.
Many thanks from my husband and I.
M · 27 June 2024
Agent replied · 26 August 2024
Hi M, thank you for sharing your positive experience with us! We are thrilled to hear that our team was able to assist you in purchasing your home smoothly. It was a pleasure working with you and your husband, and we appreciate your kind words. Thank you for choosing Acorn!
★★★★★ 5/5
GoogleMax was amazing. He was really helpful. He went above and beyond to assist in viewings regardless of the time .Very determined to help us find a place to suit our needs. We will definitely be using your services again when we decide to move again. Thanks Max from Endley and Cassie Matthew . We are very happy with the service you gave us.
Cassie · 28 August 2019
Agent replied · 26 August 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleVery pleased with how Dammy and Asiah dealt with our house buying process. We were first time buyers and they made the process so smooth and easy for us.
Alia · 16 December 2025
Agent replied · 16 April 2026
Dear Alia Ahmed, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleGreat experience with Dammy, he was friendly, knowledgeable, and made the viewing feel relaxed but informative. Super responsive throughout and really helped keep everything moving smoothly. Would happily recommend!
Y · 13 December 2025
Agent replied · 27 December 2025
Dear Y Mills, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleReally proactive team. Assistant Manager Dammy found us the perfect property earlier this year and was always really helpful throughout the buying process. Thanks so much everyone!
Caro · 20 December 2025
Agent replied · 27 December 2025
Dear Caro Lyn
We greatly appreciate your 5-star review and the time you took to share your experience with Dammy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI wanted to say a big thank you to Dammy for all his help with our purchase of a property on Braidwood Road. He did a great job of showing us the property and then helped keep the purchase moving along to completion! Thanks Dammy!
S · 20 November 2024
★★★★★ 5/5
GoogleI had the pleasure of meeting Shemron Mark who was the first Estate Agent I encountered on my property search which started a few months ago. As far as Estate Agents go, Shemron has by far been the most polite, helpful, transparent and honest. The communication has always been great with swift answers to emails. I can't recommond Shemron and Acorn Estate Agents in Catford enough. You will be in good hands if you work with Shemron. If I ever I need to find a new property I know where I will go.
Tafrina · 30 November 2023
Agent replied · 26 August 2024
Hi Tafrina, thank you so much for sharing your positive experience with Shemron and Acorn Estate Agents in Catford! We're thrilled to hear that Shemron was polite, helpful, transparent, and honest throughout your property search. We appreciate your recommendation and look forward to assisting you in the future.
★★★★★ 5/5
GoogleNicholas was one of the best estate agent I have met! He helped me to rent out my dream apartment. He is very friendly, very knowledgeable and always there to help! I want to say a BIG BIG thank you for him for doing such a great job, please keep it up! Stay golden!!
Greta · 27 August 2021
Agent replied · 26 August 2024
Thank you Greta for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Nicholas met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI found the most perfect maisonette with the help of Nicholas Henderson. No pressure on the viewing. He was friendly, knowledgeable of the area and kept me updated as my application was processed. Definitely recommend Nicholas and the team at Acorn Catford for your property find. Their office is lovely too!PositiveResponsiveness, Quality, Professionalism, Value
Sentimental · 27 August 2021
Agent replied · 26 August 2024
Thank you Betty for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Nicholas and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleThis was one of the most frustrating and disappointing experiences I’ve had as a buyer. Acorn accepted my offer on a property, told me to move quickly, and I did, spending over £680 on ID checks and a professional survey they recommended. …
Wing · 16 June 2025
Agent replied · 16 April 2026
Dear Wing Kei Hoang,
We truly appreciate your feedback and thank you for sharing your experience with … More
★★★★★ 5/5
GoogleFantastic service. Anna was great throughout the purchase of our first home. Great communication, always happy to answer our questions and really pushed to keep things moving. Made the process go smoothly. Couldn't recommend more
Joseph · 20 March 2025
★★★★★ 5/5
GoogleI had an amazing experience with Dammy. He was always quick to respond and helped guide me through the process with clarity and care.
Amy · 16 December 2025
Agent replied · 16 April 2026
Hello Amy Richardson
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
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