Trusted Agent profile · London

Acorn London reviews

4.7

★★★★★ Excellent

187 reviews across 1 platform

409 Brockley Road, London, SE4 2PH

Acorn's office in London, at 409 Brockley Road, is rated 4.7 out of 5 across 187 reviews on 1 platform, including 187 Google reviews rated 4.7.

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4.7 / 5

187

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Jamal was really helpful, supportive, calm and professional throughout the sale process. He took extra effort to keep things moving without making us feel panicked or stressed. Our house sold quickly and we would highly recommend Acorn.

Emily · 16 April 2024

Agent replied · 15 June 2024

Thank you so much Emily for leaving us a brilliant 5 Star review- We appreciate it! - Customer Services

5/5

Google

Jamal was a first time buyers dream! Really friendly and very happy to answer any questions we had; not just about the property but the whole process of purchasing which is helped put us at ease.

Lily · 16 April 2024

Agent replied · 15 June 2024

Thank you Lily for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jamal and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

It has been a long journey finding our perfect home in these uncertain times, but we felt that Ross and Jamal were always reassuring us, advising and facilitating the process. Thank you for your help!

Luke · 16 April 2024

Agent replied · 15 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services

5/5

Google

James was really friendly and helpful with finding us a flat!

Aston · 16 April 2025

Agent replied · 23 October 2024

Thanks for the fantastic feedback, Aston! We're thrilled to hear that James provided you with friendly and helpful service in your flat search. Your satisfaction means a lot to us, and we wish you all the best in your new home!

5/5

Google

I can't get over how seamless the sale of my property went Brendan and his team sold my house for over the asking price within 5 days of it being on the market and Dami was amazing and was in constant contact and always answered my questions quickly and well. Very happy thanks guys !PositiveResponsiveness, Quality, Professionalism, Value

Emily · 16 June 2022

Agent replied · 15 June 2024

Thank you Emily for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Brendan and Dami. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Having interviewed several local estate agents over the sale of our house we chose Acorn for their positive and proactive approach. They did not disappoint. Taylor and Jade were always friendly and helpful, keeping us informed, reacting swiftly to queries and encouraging progress when the other agents and solicitors seemed to be stalling. We were more than satisfied with the service we received and would highly recommend them.

Gordon · 16 June 2020

Agent replied · 15 June 2024

Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Taylor and his team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I have just exchanged on the sale of my one-bedroom flat in Brockley. It took a little while to find a buyer but Jamal and the team at Acorn did a good job in a tricky market for one-bed flats. Once the buyer offered, they negotiated a good sale price with a shrewd buyer, and kept me informed throughout the process.PositiveResponsiveness, Professionalism

Cristiano · 27 August 2021

Agent replied · 15 June 2024

Thank you Cristiano for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jamal and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We recently sold our property through Acorn Brockley and had a great experience. Jamal was our main contact and he was very professional and communicative throughout the process. Highly recommend!

Lauren · 16 April 2024

Agent replied · 15 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jamal and if we can help further, please let me know. Thanks. - Customer Service

4/5

Google

Acorn takes on your case as though it was their own personal one. Huge thanks to Dammy A who pushed for answers and I believe we would not have exchanged and completed if it wasn't for his consistant phone calls, emails etc Thank you Dammy

Nyahamia · 16 April 2023

Agent replied · 15 June 2024

Thank you Nyahamia for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Dammy but would love to know how we could have achieved 5 stars! If … More

5/5

Google

Had a last min job offer and had to find a place ASAP and James was incredible with getting me moved in before my start date, saved me from a very sticky situation and was brilliant! Thanks again!

Amber · 16 April 2025

5/5

Google

Kevin worked hard and professionally to make sure that my property was sold in time for me to move up the chain. He made sure I was informed about the progress and assured me that the property will be sold.

Basirat · 16 September 2025

Agent replied · 16 April 2026

Hi Basirat Balogun! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team

5/5

Google

Working with Jamal for the past 10 months has been a pleasure. Selling a property during a difficult and emotional journey was made easy by his kindness and patience. The sale went smoothly but only due to Jamal working hard and communicating with the solicitor on our behalf. He was always kind and understanding. On several occasions I popped into the office where the whole Brockley team worked efficiently and it felt a comfortable environment. Thank you.

REBECCA · 16 April 2024

Agent replied · 15 June 2024

Hi Rebecca, thank you so much for your 5 star review! We're thrilled to hear that Jamal made your property selling experience easy and smooth. We're fortunate to have him on our team. We appreciate your support and hope to assist you again in the future.

5/5

Google

I sold the family home using the Acorn Estate Agency in Brockley. They managed the whole transaction in a very efficient and professional manner, from the initial survey to the final sale. The initial viewings were arranged at convenient times, and I was immediately informed of all developments as the sale progressed. I was given good advice throughout, and the operation ran very smoothly. My thanks especially to Brendan and Ross for their friendly and helpful service

Norman · 16 April 2024

Agent replied · 15 June 2024

Thank you Mr Palmer, we really appreciate you taking the time to post a great review for us. Kind regards Karen Hedges Acorn Customer Services

5/5

Google

I had an excellent experience with Acorn! Their professionalism and dedication made the entire process of buying my property seamless and stress-free. Kevin and Lamar were very helpful whenever needed. I highly recommend Acorn

Mete · 16 April 2025

5/5

Google

We have just exchanged contracts on our house sold by Acorn. Acorn have been very professional throughout. In particular our agent Dammy has been patient when required and always polite even when chasing us very firmly for actions we needed to take. i can recommend Acorn unreservedly..PositiveResponsiveness, Quality, Professionalism

Steve · 16 June 2022

Agent replied · 15 June 2024

Thank you Steve for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dammy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We have recently moved into a rented property through Acorn. Adam was incredibly helpful with the whole process and going above and beyond to answer any concerns or questions we had. This has definitely been the most positive experience I've had with a letting agent and would highly recommend the Brockley team! Thanks guys!PositiveResponsiveness, Quality

Becki · 16 June 2021

Agent replied · 15 June 2024

Thank you Becki for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Had a great experience with Acorn when buying a property - Kevin and Jamal were so helpful, really responsive and friendly throughout. Would highly recommend.

Beth · 16 April 2024

Agent replied · 15 June 2024

Beth, thank you for taking the time to share your positive experience with Acorn. We're thrilled to hear that Kevin and Jamal provided exceptional service. We truly appreciate your recommendation and look forward to assisting you with any future real estate needs. Thank you for choosing us!

5/5

Google

Dammy is a professional and conscientious agent who completed the sale on my property. He kept in regular contact with us and we never felt brushed off by him. I would recommend him as an estate agent. Thank you!

Francoise · 16 April 2023

Agent replied · 15 June 2024

Thank you Francoise for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dammy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Just completed on our house; Lamar was an absolute legend from start to finish; helping us (first time buyers) with the whole process, negotiating fairly, and always being there for us. 6/5

Benjamin · 16 April 2025

4/5

Google

Special thanks to Dammy,Jamal and the rest of the team at Acorn. Communication was great and info regarding viewings and feedback was good.Our move was reasonably smooth and have settled in to our new home exceptionally well

Mark · 16 April 2023

Agent replied · 15 June 2024

Thank you Mark for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Dammy, Jamal and their colleagues, but would love to know how we could … More

5/5

Google

Karthiga & Kevin at Acorn Brockley Branch have just re-let my 2 bedroom flat in New Cross to some great professional tenants once again. Thank you both again for your superb service

Daniel · 16 September 2025

Agent replied · 16 April 2026

Dear Daniel Peter We greatly appreciate your 5-star review and the time you took to share your experience with Kevin and Karthiga. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

We used Acorn to purchase our home and they've been fantastic. Dammy's been on hand all hours (including his days off!) for any queries and any issues we've had he's sorted out within a matter of hours. I'd highly recommend Dammy and Acorn, they've made our move to Brockley very easy

Rebecca · 16 June 2021

Agent replied · 15 June 2024

Thank you Rebecca for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dammy and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Great team in place. Alex was extremely helpful throughout the process ensuring we are moving forward and any potential blockers are resolved in timely fashion. Really happy with Brockley Acorn team ability to manage complex issues, stressful situations and keep high level of customer service and upbeat attitude. I would highly recommend their services.

Joanna · 16 June 2020

Agent replied · 15 June 2024

Thank you Joanna for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Google

We recently contacted Acorn regarding a flat for rent in Tamworth Place, Croydon. From the beginning we told the agent that we were family (2nd cousins). We arranged the viewing, when we arrived they didn’t have the keys to the flat so we rearranged to the following business day and they cancelled again as they didn’t have the key. Since we liked the building, we submitted our offer after the letting negotiator suggested that the landlord was offering discounts to most tenants. Next minute, the landlord rejected it due to the cost (bearing in mind it was the same reduction given to everyone else but whatever, that’s fair enough). Next minute, the landlord said he doesn’t allow HMOs, at this point we had already made it clear that we’re family and if that’s the case they didn’t specify it in the property advertisement. We thought that either the landlord or the agency were making excuse after excuse to stop us from renting that place. We cleared it again, confimed we’re family and didn’t hear back from them at all. I called again, spoke to a senior lettings negotiator who advised our offer was the only one that had received for that propery and they need evidence that we’re family such as a DNA test or our birth certificates to prove we have the same surnames. Obviously, being second cousins we won’t have the same surname, so I offered to write a binding document which they refused because they wanted our parent’s birth certificates (bearing in mind we’re not underage and we’re NHS nurses). Under GDPR, it’s not legal to ask for someone else’s data without their consent especially without telling us how you’ll handle that data. It’s very clear they didn’t want to rent to black Spanish people but what do you expect if your property is in Croydon, Acorn could have been honest about the situation instead of running us around for a almost a week and to be honest they shouldn’t be taking on racist landlords with their gentrification plans. Integrity over money. Safe to say we won’t ever deal with them again.

May · 21 July 2023

Agent replied · 15 June 2024

Hi Maymouna. I can assure you that the succes or failure of your application was not as a result of race. It was because you were unable to provide evidence that you and your co-tenant are related. Without this evidence the landlord would be at risk of renting the property illegally resulting in potential fines. I am sorry that your application was unsuccessful but wuld be very happy to help you find a property that has the necessary licence. Thanks

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Acorn's Google reviews

Questions about Acorn London

How many reviews does Acorn London have?

Acorn's London office has 187 reviews across 1 platform: 187 on Google.

What is Acorn London's rating?

Acorn London is rated 4.7 out of 5 across all 187 reviews, and 4.7 out of 5 on Google from 187 reviews.

Where is Acorn's London office?

Acorn London, 409 Brockley Road, London, SE4 2PH.

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