Every review we hold for the London Road office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRosie made the process of finding new tenants for our property smooth and straightforward. She was always on hand to explain anything I wasn’t sure about and promptly replied to emails I sent. Great service.
Helen · 19 January 2024
Agent replied · 17 June 2024
Dear Helen Hall
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI personally cant thank the crew enough both rosie and rob have put up with the stresses the cries and done everything in their power to help me give my family a home in which they deserve. I was never made to feel dumb for asking questions and they gave me answers to all. After going with leaders a million years ago t living with family the team gave us a chance to explore life as adults after so many let downs. They are easy to contact if i need them and we couldnt be happier xxxxxx
Jade · 19 March 2024
Agent replied · 17 June 2024
Dear Jade Brunnen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI am the owner of a letting business but live miles from my property and due to timings was unable to deal with my own letting. I met with Rob and he was very impressive. Did exactly what he said he would. All the team at the branch have provided me with excellent service and I am very grateful to them. They understood exactly what I required and found me great tenants. Thanks for all your hard work. A very happy landlord.
Tracey · 19 March 2024
Agent replied · 17 June 2024
Dear Tracey Wells
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRobert has been consistent and efficient when trying to stay on the same page in this current pandemic!! I thought, renting a property would be Impossible and unruly! however I hold unlimited gratitude and thanks expressly towards Leaders Estate Agents, for continued & visible controlled, Advances... To Making (which only a few days ago, was... ) My dream come true.
Priscilla · 18 June 2021
Agent replied · 17 June 2024
Hi Priscilla, thank you so much for your positive comments about Leaders Estate Agents Portsmouth and especially to Robert who has been able to assist you through the lettings process. We hope you are happy in your new home.
Thank you
Customer Relations Team
★★★★★ 5/5
GoogleJack was swift in response and action, efficient, professional and open in his communications and advice in relation to letting the property.
I have absolutely no doubt that whoever deals with this agent will not be disappointed. Thank you Leaders, thank you Jack!!
Nyam · 18 June 2023
Agent replied · 17 June 2024
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe have been dealing with Rob at Leaders on a rental property. As to date, Rob has been outstanding in dealing with our rental, answering any questions, helping us with any form filling and has acted professionally at all times.
We look forward to signing our agreements and moving in very soon.PositiveResponsiveness, Professionalism
Lesley · 18 June 2022
Agent replied · 17 June 2024
Hi Lesley, thank you for taking the time to let us know how we did. We hope you have a great day!
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI have had my properties with leaders for a long time. Since all the staff changes I am particularly pleased that my new Property Manager is Danielle Pearce. She has really put herself out to sort out a very difficult problem and is always helpful and nothing is too much trouble for her.
Karen · 18 June 2022
Agent replied · 17 June 2024
Dear Karen Wilson,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleFantastic experience with trying to locate our new family home. Sarah was fantastic and did everything she could to help us out. Great service.
Taylor · 30 July 2024
Agent replied · 29 August 2024
Dear Taylor Binding
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRob and the team from rental section where Brilliant from start to finish .
Tommy · 16 December 2024
Agent replied · 23 December 2024
Dear Tommy Johnson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHarvey has been doing our inspections since we have been on this premises and he is always friendly and respectful. Have had good experiences with Leaders and have no complaints.
Jenna · 19 March 2024
Agent replied · 17 June 2024
Dear Jenna Hills
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery professional and helpful staff, helped me with any queries I had, as well as the process of moving house. They even went out of their way to provide me with additional information I was questioning. Would highly recommend this estate agents, cannot fault them at all. Lucy, Rob and Anne were amazing, thank you for your help!!
Alex · 18 June 2021
Agent replied · 17 June 2024
Dear Alex Scrivener,
Thank you for the great review of our Leaders Estate Agents Portsmouth team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleRobert has been absolutely amazing and so helpful with regards to my family and I's move. He's made the whole process so much easier and as such, a ton less stressful. As someone who hates moving, i haven't minded it so much this time around.
11/10 would recommend leaders and Robert!
Tamara · 18 June 2022
Agent replied · 17 June 2024
Dear Tamara Mcneil,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Portsmouth. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 1/5
GoogleWorst letting agent ever.
You'll find most of the nice reviews come from the sales team, so dont be fooled.
If you are looking to rent avoid due to property management!
Property management for leaders northend are an absolute disgrace so much so when I left my landlord decided to move to cubic and west as he was fed up too. Just shows there is a real issue there and no one seems to address it.
Countless of calls and promises that my property manager would call back but these never happened. My emails almost never replied to and when I did receive a reply it would be 2 months late.
I had 3 property managers and was never told when they switched around, which made reaching them even worse.
2 to 3 months it was raining in the bathroom... there was no urgency from leaders to fix it and I had to chase them up countless of times with no resolution on sight.
They simply do not care about you.
Avoid at all costs.
Glad I left and do not have to deal with them ever again.
Fabio · 19 January 2024
Agent replied · 17 June 2024
Dear Fabio Gordo,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI recently had the pleasure of working with Leaders Portsmouth in our quest for a new home, and the experience was nothing short of exceptional. From the moment we registered, Rosie, our advisor, demonstrated unwavering professionalism and efficiency.
In just two weeks, we successfully transitioned into our new rental home, a testament to the swift and organized approach adopted by Leaders Portsmouth. Throughout the process, Rosie's communication was stellar, ensuring we were well-informed and guided seamlessly through documentation and procedures.
I highly recommend Leaders Portsmouth, especially for their commendable advisor, Rosie, who played a pivotal role in making our relocation a smooth and stress-free journey.
Thejus · 19 January 2024
Agent replied · 17 June 2024
Dear Thejus Krishna
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThank you to Kelsey and Michael for the amazing service. The transaction was very swift and they were always on hand to answer questions. They would return my calls in a timely manner and we are very grateful. Highly recommend!
Saj · 18 June 2023
Agent replied · 17 June 2024
Dear Saj
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJack was amazing he was very helpful with every step of the way and was always just a phone call away if I was unsure of anything I was filling out he was an amazing help. Thankyou so much for getting me started in my first proper home. 😊 …
Bethany · 18 June 2022
Agent replied · 17 June 2024
Dear Bethany
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI been moved by Leaders with Reginald as an agent everything went nice and smoothly
Thank you
Ciprian · 16 March 2026
Agent replied · 16 April 2026
Dear Ciprian
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleYou guys are the best, I am happy with you service. I gave you Excellent 👍 …
Salmah · 16 March 2026
Agent replied · 16 April 2026
Dear Salmah Oluwatoyin, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you … More
★★★★★ 5/5
GoogleMy experience with Amy Paffey from Leaders was truly exceptional. She possesses an unparalleled attention to detail, provides unwavering support, and is an invaluable asset to your team. I highly recommend requesting Amy's assistance as she consistently exceeds expectations in addressing inquiries. When purchasing my first home through Leaders, I couldn't have asked for a more outstanding Estate Agency and a more exceptional sales representative like Amy. I still recall visiting the branch some time ago and being greeted by a team of incredibly friendly individuals. The process of purchasing your first home is typically seen as a stressful experience, but I personally found it to be quite enjoyable thanks to the reassurance I received throughout the entire process. Thank you!
Sora · 20 December 2023
Agent replied · 17 June 2024
Dear Sora Ansell
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI'm renting for the first time and Rob at Leaders has been brilliant!
I've had loads of questions and Rob always responds promptly to communications and has taken a lot of the stress out of the process for me.
Everyone I've dealt with at Leaders in Portsmouth has been polite and friendly. Great service all round.
Amy · 18 June 2021
Agent replied · 17 June 2024
Hi Amy R Doyle,
Thank you for the great review of our Leaders Estate Agents Portsmouth team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleMy personal thanks to Leigh Dawes and the team at Portsmouth Office
Who have very successfully resolved a management problem on my behalf,
My involvement with Leaders extends over several years and I have found them to be highly professional and dedicated in the management of my property.Well done!
John · 18 June 2022
Agent replied · 17 June 2024
Dear John,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRob has been fantastic in helping us move in quickly and easily, offering help every step of the way. Overall, very people focused and friendly staff, response time is some of the quickest I have come across. Very easy process of renting from start to end, would definitely recommend.
Ioana · 18 June 2022
Agent replied · 17 June 2024
Dear Ioana,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery quick and efficient Joseph was also very helpful throughout the process
Connor · 2 December 2024
Agent replied · 23 December 2024
Dear Connor Grady
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAlistair Connor was absolutely amazing helping my partner and I rent a property. The process was so simple and fast, especially as we decided to move through the Christmas period and new year! Alistair couldn’t of made it more great for us and was really helpful, thank you very much we love are new home!
Phoebe · 18 June 2021
Agent replied · 17 June 2024
Hi Phoebe Halford - Barden,
Thank you for the great review of our Leaders Estate Agents Portsmouth team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.