Leaders Sales London Road reviews

★★★★★ 5/5

Google

Since I started searching for a flat, Robert Comerford helped me to find the best property that would suit my interest. He answers all my enquiries about the property and assisted me on everything that needs to be done. Having responsive negotiator had been a huge help for me in finding my flat now. I also would like to thank Annie Savage with all the help she have given us in completing my husband's right to rent here in the UK. Thank you so much.PositiveResponsiveness, Quality, Professionalism, Value

Grace · 18 June 2021

★★★★★ 5/5

Google

As an estate agent Michael Humphries was brilliant. He sold our house in a few days and then when we lost our buyer through Covid lockdown he sold it again in a few days. Amazing! However, we used their conveyancing solicitors and sales progression team which we feel was a mistake. We received no communication at all when the Covid lockdown happened as to what they were doing, if anything. When the estate agents opened up again after lockdown we got good communication from Michael Humphries while he was selling the property. However, after that, despite numerous phone calls and emails asking for what was happening the solicitor from Jasper Vincent's in Southampton virtually ignored us and all the Sales Progression team from Leaders could say was 'it's progressing nicely' and 'I will send an e-mail chaser'. Despite asking many times, not once did we get an estimate of when the sale might complete except for when the Solicitors secretary phoned up one day and asked if we could exchange that day to complete 8 days later! I cannot fault them as estate agents, hence the five stars but, based upon our experience, I am unable to recommend their legal and sales progression team.

Biggsy7777 · 18 June 2021

★★★★★ 5/5

Google

When starting to search for your new place, you want the best agency and the best service they can provide! I knew straight away that Leaders Portsmouth will be the best choice. The biggest company with best agents. Annie Savage helped me to find my dream house! She is such a lovely and positive person! Very helpful, always smiling. All my questions were answered in a way I could understand. Warm, friendly very professional, what more can you wish for! I would highly recommend Annie Savage to everyone who is searching for their own property. She helps dreams to come true!PositiveResponsiveness, Quality, Professionalism, Value

Malgorzata · 18 June 2021

★★★★★ 5/5

Google

We've been renting a property through Julia Bishop at Leaders for over 5 years now, and throughout our whole tenancy Julia and the rest of the team at Leaders Portsmouth have been absolutely fantastic. The customer service has been top notch, the response times for any queries or issues are always dealt with promptly, and Julia is a real pleasure to deal with on any subject! We would heartily recommend her and her whole team to our friends and family without question, and always look forward to catching up whenever the need arises! Thanks Julia for everything so far!

Ben · 18 June 2021

★★★★★ 5/5

Google

We purchased a property through Leaders. Michael matched our requirements with the perfect new home. The service we received was excellent and cannot fault it. Michael was extremely professional and was always available to take my calls, which was a refreshing surprise, as not always the case in other estate agents I have dealt with!! Our sale went through super quick and seamless. Would definitely recommend Leaders. Thank You Michael, it was a pleasure dealing with you, in what can be a stressful time. 10/10 for satisfaction!!!!!

Anne · 18 June 2021

★★★★★ 5/5

Google

Really just outstanding service from Leaders. Rob really took care of us and found us exactly what we wanted. We faced some setbacks because of the high demand of rental properties and missed out on a few houses but Rob was on the phone to us every time a property became available.They were all just really supportive and super helpful from the start of the process till the very end. Couldn’t be happier

Mufaro · 18 June 2022

★★★★★ 5/5

Google

I rented a property via Leader and Joe Mayle was helping on this process . He was extremely helpful from the initial stage until i got the keys in hand .He is definitely a big Asset to Leaders

Naguleshwaran · 3 November 2024

★★★★★ 5/5

Google

I had a very wonderful experience working with Sarah D, in trying to find a place. From the phone calls to viewings and giving answers and explaining all I asked she was just lovely and extremely professional. I'm so grateful, thank you Sarah and I'll definitely be working with Leaders again because of you.

Angela · 19 January 2024

★★★★★ 4/5

Google

Annie and the Leaders team as a whole have been pretty great in helping me let my property. There was a minor hiccup in communication which is the only reason this review isn't 5 stars but that was swiftly resolved and all other interactions have been fantastic.

Thing185 · 18 April 2024

★★★★★ 5/5

Google

Thank you for helping, get our 1st home. A great overall experience. Really informative and quick responses to any question we had. Thank you to Kelsie and Nikki for all your support through the buying process.

Cameron · 8 November 2025

★★★★★ 5/5

Google

Was nervously finding our new home in Portsmouth... But with Joe's help we finally find it. Joe was very helpful, and was quick and clear to reply to our enquiries. We want to thank him so much.

Teiakimizu · 22 September 2024

★★★★★ 5/5

Google

Morgan helped us move into a flat within about a month! He was fast and effective, his customer service is the best me and my partner have ever seen, answered everything I needed to know and put my mind ay ease with just about everything and I couldn’t recommend Morgan and Leaders enough! A true credit to the company!

Rebecca · 18 June 2023

★★★★★ 5/5

Google

Thank you to Rosie Pullen at Leaders Portsmouth. She quickly arranged a viewing for us in our new property and helped us with any questions we had. If she was not sure herself she would make sure to ask the landlady and get back to us as soon as possible! Great service.

Holly · 20 November 2023

★★★★★ 5/5

Google

I couldn't speak highly enough of the leaders lettings team. Everytime a phone call or email was promised it was delivered. Morgan, Rob and Jack were not only very professional but so approachable and helpful, unlike the stereo typical agents of the past. Regardless of my application going through or not I am so grateful to all 3 of them, they are a credit to the Leaders brand!!.

Kellie-Ann · 18 June 2022

★★★★★ 5/5

Google

Great process from Leaders. Very helpful from start to finish and a very thorough process. Joe was very helpful throughout the process. The system in place (Good Lord), makes things a lot easier too.

Kyle · 5 November 2025

★★★★★ 5/5

Google

I use Leaders Fully Managed Service to look after rentals for me in Portsmouth. My main contact in the maintenance department is Emma. Emma is always very professional, knowledgeable and helpful. Emma is always very proactive and is prepared to go the extra mile to sort problems out for me, providing real added value to Leaders service. I would have no hesitation to recommend Leaders Fully Managed Service to other landlords.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 18 June 2021

★★★★★ 5/5

Google

Morgan at Leaders Letting & Estate agents have been very helpful at all times to move in the new place. Great Agent and Service provider. Danielle Pearce was our property manager. She is very nice and very helpful kind lady.

Stanislav · 30 June 2024

★★★★★ 5/5

Google

I was looking for house in Fratton for 3 months and finally got a one as how I wanted by LEADERS 😊 it's was such a smooth experience. Special mention to Robert who showed me the house and been throughout until i moved in. He is highly responsive over mail or call. Thanks Robert for all your support 🙂 i definitely gonna enjoy my stay in Portsmouth

Sri · 18 June 2022

★★★★★ 5/5

Google

We enjoyed our time with leaders, it was a wonderful experience. Their services and delivery were excellent and of a high standard. Very lovely and friendly team. I would like to specially thank Louise our (property manager), an amazing woman......she was always going out of her way to look after us. I would also like to say a big thank you to an amazing and unassuming gentleman Chris Love for always going above and beyond to find us a comfortable property. I highly recommend Leaders letting and estate agents for your letting needs.

Sarah · 19 June 2019

★★★★★ 5/5

Google

Great swift service. Thank you Michael

Lian · 16 September 2025

★★★★★ 5/5

Google

I recently sold one of our rental properties through Leaders, which prior to this, had been managed by their rental department under Louise Martin-Kent. Her handling of the transition, particularly immediately before Completion, was outstanding. Her proactive approach, along with a high level of efficiency, created one of the smoothest transitions we've had. She was absolutely, the right person in the right place at the right time. This is Estate Management at its very best. Phil Stenning (Landlord for 35+ years)

Phil · 27 October 2024

★★★★★ 5/5

Google

I have worked with Chris Love and his team at leaders since 2004 and they have always been my first choice of letting agents. Chris has repeatedly gone above and beyond to ensure everything runs smoothly in my properties/ letting my flats. I highly recommend Leaders and thank them for their years of help and support.

Claire · 18 June 2023

★★★★★ 5/5

Google

I'm not normally one for reviews, i have never really thought about doing them to be honest but credit where credit is due. Louise has been brilliant since taking over our property care. I have been renting with leaders portsmouth for nearly 8 years and been left frustrated at times with lack of movement/communication when it came to repairs. I gave up trying to get our leaking conservatory fixed despite reporting on each house inspection (never hearing back) and contacting. Please ignore this negativity though as this was a few years ago. 5 stars is deserved - Louise took control of our property a while back and since then any repairs needed have been quick and communicated throughout. Also, I mentioned the conservatory problem to her and she got his resolved! I recommend using leaders Portsmouth.

Chris · 19 June 2018

★★★★★ 1/5

Google

I would advise caution when dealing with this company. Unfortunately, this has been the worst letting agency I’ve dealt with at the end of tenacity. I was charged £96 for "missing" cushion buttons that were actually present. Despite providing evidence, my complaint was ignored. Multiple requests to recheck the buttons, which would have resolved the issue, were dismissed. I had to rely on the current tenant to prove the buttons were there. It's disappointing that I even then, was asked to pay for non-existent damage, and my attempts to escalate the issue led to no action being taken. I had to pay it at the end! Update after customer services reply: Thank you for your response. I have forwarded the relevant details to this email as requested. I would like to bring to your attention this issue I have previously raised and shared to the email attached, but unfortunately the issue has not been resolved. Despite providing your team with evidence at that time, including photos showing that the cushions were not missing and were in perfect condition, I was still asked to pay £96 for the supposed "missing" cushions. I was informed that nothing could be done, and I will have to pay (for a non-existing damage)!. I have now forwarded this email again in the hope that this matter will be reviewed and handled differently this time. Thank you for your attention to this issue. UPDATE after 2 weeks from sending the required info as requested and I heard nothing yet sop far; I sent all the required information over two weeks ago, yet I’ve received no follow-up or response, which is quite concerning. Please take care when dealing with this company.

Karim · 22 September 2024