Trusted Agent profile · London Road
★★★★★
545 reviews across 1 platform
132-134, London Road, PO2 9DE
Leaders Sales's office in London Road, at 132-134, is rated 4.5 out of 5 across 545 reviews on 1 platform, including 545 Google reviews rated 4.5.
Every review we hold for the London Road office, from every platform, shown as written. First names only.
5/5
GoogleI have been extremely impressed with the service offered by Leaders ; they're very prompt and professional when dealing with us or with the tenants and ensuring that we are adhering to regulations. I really wanted to emphasise how great you guys 👏🏼 Many thanks Rob ! …
Dear Gyorgy 51 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHaving one property to rent and not necessarily understanding all the issues associated with all procedures, I can highly recommend Leaders. The service I have received from Zoe Smith has been outstanding. She is so supportive, approachable and friendly and makes my life so much easier. Thank you for such a great service.
Good morning, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery impressed from the moment my wife and I had the viewing all along the application process Sarah was a very professional agent took care in her work never had a problem from day one would highly recommend her many thanks 😊 …
1/5
GoogleAwful experience! Staff worked out incorrectly how much rent was daily including NDO. This resulting in issues with keeping the account up to date. When I called to try resolve this the staff were rude. Reported no heating several times and this was never resolved. I was heavily pregnant with no heating and then had a newborn in the property with no heating (winter 2023). I will never recommend such a terrible company and highly suggest if you’re looking for properties to stay clear of leaders. Cannot express the upset and stress they caused me during what is suppose to be such an important time in my life.
Dear Charlee Cole, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleCannot praise Leaders and especially Joe Mayle enough. From start to finish my journey has ran smoothly and very quick. Would highly recommend Leaders and Joe is a credit to the company
1/5
GoogleA very bad estate agents. They use and have been using high pressure sales tactics and coercive control over several decades. Nobody trusts them in this area. Be aware of these very corrupt practises by these rogue estate agents. They also persistently broke COVID rules as well during the COVID pandemic. No thank you for the response. I have been totally put off from the very bad service and I would never accept your apology for such a tragic unforgiveable irreparable harm you have already done.
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team at the Portsmouth office and they will be happy to discuss this with you further, Kind Regards, Customer Care .
5/5
GoogleYes to me leaders did well their work ethic is good with the help of Sarah I got the apartments of my choice I have recommend leaders and I will continue to recommend leaders to anyone who is in search of property Sarah did well in the process of getting the apartment anytime I pull a call through she respond to me quickly and put me through I really appreciate that thank you.
Dear James Ayanwola Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have dealt with Chris Love a few times over the years and have always found him to be Helpful, Professional and fair. He has found me the perfect properties and always goes the extra mile and gives perfect Customer Service.very happy. I have recently dealt with Alistair Connor also who is helpful,Professional and makes me feel very at ease. Would recommend Leaders to everyone.PositiveProfessionalism
Hi Tiffany Challis! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
5/5
GoogleWhat a wonderful and engaging person Kelsie is!!! There is nothing that is too much of a problem that Kelsie will not sort out and usually way beyond the call of duty. She is always so cheerful, even in the face of angry and upset clients. Well done Kelsie.
Dear James Brisland Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRob was really amazing, helped us through the whole application process, everything was fast paced and everything was ready after a week it was brilliant
Dear Mike Jester Rico Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRob was really helpful when trying to find a new place. He made the moving process easy and was always available to answer any questions we had. We were always kept in the loop and I would 100% recommend leaders. I would like to personally thank Rob for all of his help over the last couple of weeks.
Dear Hannah, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleStarted the rental process with Joe. Nice and easy and always had an update ready for me to make it an almost stress free process
Dear Logan Gillespie We greatly appreciate your 5-star review and the time you took to share your experience with Joe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleSuch great service from the start. Michael was helpful and came back to me within hours of my enquiry to sell. Natasha was AMAZING. She called me weekly with updates on the sale and was just brilliant to work with. Great experience and I would highly recommend.
Dear Martin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGot my new home from leaders. Service was amazing. And I would like to mention the name Sarah Dalziel, Is amazing person. Sarah helped me from the beginning till get the house and process was really smooth and easy. Finally thanks Leaders. I really appreciate.
Dear Saimon Sohan We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleI can utterly testify to the professionalism of Leaders over the letting and management of my property. They are totally reliable and always available at the end of the phone to give advice and support if needed. Whole-heartedly can endorse this agent. In particular I would like to thank Hannah from Southsea Branch and Leigh from Portsmouth Branch for their support and guidance.PositiveProfessionalism
Hi Pam Holliman, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Portsmouth. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleShannon Patterson is a pleasure to work with. She always pays my invoices quickly and has provided me with plenty of work over the past few months. She is very professional and friendly
Dear Louis Brown Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOur property has been managed by Leaders for many years. We are very thankful to Debbie in particular for the hard work and input she gives. She is very knowledgeable and is always at the end of the phone with a can-do attitude. Thank you Debbie!
Dear Wendy, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJoe was extremely helpful and friendly when showing us round the property and would recommend renting through leaders to anyone!
Dear Lucy Bradbury Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleCarry out some work for the office on a regular basis. Everything is always prepared and ready for my days work and well organised and planned which makes my day run smoothly.
Dear Darren Holdsworth Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery nice and kind and helpful people :) Danielle Pearce was our property manager. She is very nice all the time, when we needed her help. Thank you.
Dear Rositsa Velinova Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI can not thank Michael and Natasha enough! They are absolute stars, from start to finish they managed to help and support 2 simultaneous house sales, nothing was too much trouble. If you are looking to sell or buy your house, look no further, I would highly recommend them, and am truly grateful for all they have done!PositiveResponsiveness, Quality, Professionalism, Value
Dear Joanna Carter, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Portsmouth. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleHad a great experience with this Leaders Branch. Ali was great in helping us find our house and taking us through everything we needed. No question was too stupid, and he was very accommodating with all our requests. Compared to some of the experiences I've had with estate agents in Portsmouth this Leaders, and Ali, have definitely been the best!PositiveResponsiveness, Professionalism
Dear Tom Lawson, Thank you for the great review of our Leaders Estate Agents Portsmouth team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleThanks to Rob and the Team, for their patience and answering all the questions i have had so far in my moving in process! ~Tyler
Good afternoon, Thank you for the fantastic 5* review! Kind regards, Customer Care Team
5/5
GoogleDuring my I and husband’s search for a new home, Sarah was very helpful up to the moment we collected our keys. She made the referencing phase so seamless also. Thank you Leaders, thank you Sarah
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