Trusted Agent profile · Llay
★★★★★
1,079 reviews across 2 platforms
off Straight Mile Road, Llay, LL12 0NY
Anwyl Homes's office in Llay, at off Straight Mile Road, is rated 4.6 out of 5 across 1,079 reviews on two platforms, including 5 Google reviews rated 4.2.
Every review we hold for the Llay office, from every platform, shown as written. First names only.
5/5
TrustpilotAnwyl Homes : Fantastic!!
Through out the whole process of buying my new house to the point where we are today having moved in almost 3 months ago, I’ve experienced wonderful Customer service and after-care with the team here at Anwyl Homes.
5/5
TrustpilotAmazing job done
Amazing job done, updated all through out his time at my property finished to high standards and cleaned up after himself.
5/5
TrustpilotLee Ashworth makes you feel very…
Lee Ashworth makes you feel very comfortable when he’s in your home; clearly works very hard and keeps you informed throughout the task how it’s going.Unfortunately we still have lots of snags that have not been completed over 10 months after moving in. This is very disappointing.
Hi, thank you for the review about Lee, this is great feedback for him to receive. We're sorry to read you have other issues outstanding, please contact Customer Services on 03300 244955, or by using the webform on our website, and your dedicated Customer Service Coordinator will be happy to help.
5/5
TrustpilotAnwyll Service Tecnician …
Josh was very polite and professional and did an excellent job.Thank you
Hi Tanya, thank you for your great review about one of our Customer Service Technicians, Josh, much appreciated!
5/5
TrustpilotGreat after care - Lee
We’ve had Lee complete a few jobs since moving in and he’s always done a great job. Takes care in what he does and always goes the extra mile.
Hi Dan, thanks for this lovely review about our Winnington Place team!
5/5
TrustpilotThe Fairways
Chris is very helpful, professional and friendly. Great service!
Hi Tim, thank you for this great review about Chris, one of our Customer Service Technicians! Thank you.
5/5
TrustpilotExcellent experience
Excellent experience! I moved to the house in Holmes Chapel for a month and everything works perfectly. Gyĺlian and Lauren from sales team help us a lot during the entire purchase process. After we moved in, site manager Isaac and Andy helped us fix all the snagging issues within short period of time.
Hi Tracy, thank you for your lovely review about your new home and the team at our Victoria Mills development.
5/5
TrustpilotGreat services!
Everybody in the Fairways is fine and supportive. But Isaac is fantastic!
Hi Lois, thank you for such a positive review about our Fairways development, in particular Isaac! Thank you.
5/5
TrustpilotI just want to say my experience with…
I just want to say my experience with Anwyl homes has been amazing. I have been dealing with Carol and she has been so helpful, nothing is too much trouble, she has guided me and always made me feel so welcome when I’ve popped in to see her. Anwyl homes are finished off to a very high standard and I can’t wait to move in.
Hi Sharon, thank you for your very kind review about Carol, we know how hard she works on behalf of all our purchasers and it is great for her to receive this feedback. We look forward to welcoming you as a homeowner on our Oaks @ Rossbank development soon.
5/5
TrustpilotVery efficient and organised
Very efficient and organised. Very helpful & supportive.
1/5
TrustpilotRushed
Rushed, and couldn’t even register us to Royal Mail postcode finder! Cause me all sorts of mither, delivery drivers refusing to drop parcels off. The property is clearly rushed and the amount it snags we had was unreal.
Hi Jordan, we were sorry to read your review, thank you for providing some additional information. Despite reviewing all this extra information we cannot identify you as a purchaser of one of our properties?
5/5
TrustpilotThe site team at Winnington Place have…
The site team at Winnington Place have been amazing ! Kelly, Marie, Kieth and Scott have made the whole experience easy from seeing the site too moving in, we were constantly updated and no ask was too big. Thank you so much for all your help
Thank you for this review, the team really appreciated it!
5/5
Trustpilot5 star
Lee was super helpful, credit to the anwyl team
Hi Carly, thank you for your review about Lee, it is appreciated!
5/5
TrustpilotGreat work from Richard
Richard came to fix a variety of small snags, and he was fantastic. Very considerate and accommodating, and really took great care and attention in fixing the issues. He even spotted some extra things and fixed them too. He really takes pride in his work and is a super technician - thanks!
Hi, thank you for your great review about Richard, we have passed your feedback on to him and he really appreciated it!
5/5
TrustpilotSnag fixes
Had Lee Ashworth over to fix some doors and our back gate which had all dropped and were difficult to close, was very personable, professional and efficient! Very happy with the service we received.
Thanks Lucy!
5/5
TrustpilotStephen has been very helpful and…
Stephen has been very helpful and informative. Replies quickly to any query and is always very cheerful.
Hi Karen, thank you for your review and kind comments about Stephen, we will be sure to pass these on.
5/5
TrustpilotThe Fairways - great experience!
First time buyer experience was made painless! Helen, the sales manager was excellent and made the process seamless. She always made sure every question was answered and went out of her way to make sure buying was my first home was exciting with limited stress. Gaz and Phil on site were and continue to be great. They made sure all snags were addressed and the communication was always clear.
Hi Hannah, thank you so much for your lovely review. We will make sure Hannah, Phil & Gaz receive your feedback, I know they will really appreciate it. We wish you many years of happiness in your new Anwyl home. Thank you.
5/5
TrustpilotChris Appleton and Paul Higham in…
Got Chris Appleton and Paul Higham in our home to fix the creaking floorboard. The guys did a really good job, it only had a small mark in the wall but they are sorting out on the next visit.
Hi Christielle, thank you for this review and you can be sure the technicians will certainly sort any issues out on their next visit.
5/5
TrustpilotJASON YOU ARE A STAR
I want to appreciate Jason who was very friendly, educative, positive and caries himself with alot of professionalism. He was very generous with information and I liked how patient he is. He treats everyone equally which is very commendable. I looked forward to meeting Jason at the office due to his high calibre. He will indeed go far
Hi Lilian, thankyou for taking the time to leave this review about Jason at our Maes Y Rhedyn development. All our team work extremely hard to keep our customers happy so it's great to read when they are getting it right, thanks again.
5/5
TrustpilotChris arrive on time
Chris arrive on time, was friendly, explained everything he was going to do, worked cleanly and tidied up after himself. Afterwards he showed me photos of his work and explained why this would resolve the issue and provided contact details in the unlikely event of needing to book again. What’s not to like about service like that?
Hi Sarah, thank you for your review about Chris, one of our Customer Service team. We know they all work hard to provide a great service but it really helps to receive this positive feedback, thank you.
5/5
TrustpilotWe have just moved into Mill Green
We have just moved into our lovely house 🏠 in Mill Green Warton and are thrilled with it.The service from the the site managers Chris, Mike and their team has been exceptional.Lorraine in the sales centre was extremely helpful and made sure our purchase went smoothly.We can’t wait to see the estate evolve and spend many years enjoying our purchase.Thank you, Jo & Steve
Hi Jo & Steve, thank you for your review, comments like this really make our day! We have passed your feedback on to our team at our Mill Green development and we know they were very happy to hear you appreciated their efforts. Thanks again and we wish you many years of happiness in your new home.
1/5
TrustpilotContinuation of last review.
5/5
TrustpilotThe front door is not properly secured
The front door is not properly secured. The customer care , Sarah responds to my request promptly and the customer service technician, Peter did the job well. I really appreciate their help.
Thanks for this review!
5/5
TrustpilotChris The Professional
Chris finished the job to an incredibly high standard, completing it very quickly. Very personable and polite, definitely deserves a bonus at Christmas 💪🍺
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
