Anwyl Homes Llay reviews

★★★★★ 5/5

Trustpilot

Very satisfied with kitchen repairs!

Paul Higham came to fix our kitchen top drawer this week. I cannot praise him enough. Rather than rushing to do a quick 5 min repair job, he took his time and did a professional first class job for us. He vacuumed and cleaned up after himself, which was appreciated. We would be very glad to have Paul again for any future work.

Helen · 10 March 2023

★★★★★ 5/5

Trustpilot

Tony very friendly nice chap who temp…

Tony very friendly nice chap he was very good at his job he was very very helpful also thank you very much Tony Murray

Jodie · 21 February 2026

★★★★★ 1/5

Trustpilot

AVOID ANWYL! Do not buy and put yourself through it!

St. Helens Lea Grange siteDo not buy and put yourself through the stress. I bought a new build and it literally has had problems with almost everything from the onset. I’ve been waiting almost a year to get things sorted and it’s still not finished. Everything they do is on the cheap and rushed. Jobs are made worse when they’re re-done and need correcting several times, or they can’t be corrected and you’re left with a worse problem than the original issue. There are no quality checks and their standards are appalling. The NHBC certificate means nothing as it basically says the house has four walls and a roof. You would think it’s bad enough they mess things up the first time, but a third and even fourth attempt and they still can’t fix things.A group of Year 10 GCSE Design students could build a better house, or even The Three Little Pigs for that matter! Unfortunately, it’s no joke. It’s a hell of a lot of money to spend for what you end up with, which is a mis-sold house that isn’t the same as the show home.Customer service is dreadful. It takes ages to get a response. Site agents and customer service rarely reply unless you make a fuss and when they do, they expect you to be grateful. The house wasn’t anywhere near ready and I had constant work going on for nearly a year after to get to a half decent standard. A lot of the work is sub contracted to workers who don’t have the skills or knowledge. I’ve had excuses about the dreadful plaster work from site agents that it’s ‘done in the dark’ or that ‘workers don’t get paid much’.Everything that could go wrong with a house from top to bottom has been an issue, from sewage pipes not connected, shattering oven doors to water damaged kitchen counters (that all needed replacing), uneven floors, leaking dishwashers. Plus, the entire house needing to be sanded and repainted only to look worse than it was before. The amount of work moving furniture and clearing whole rooms was more stressful than the moving process, and many rooms were out of use for days. Sadly, the list of problems goes on and on, and there’s always new issues from it not being done properly in the first place. It was like living in a building site for months on end.It’s been exhausting and the house is certainly not worth the money I paid. I’ve been lied to, waited in for no show appointments, had workmen disappear in the middle of jobs and then leave unfinished along with their mess. I’ve also had some of my own belongings damaged and been put through total hell. Sadly, if you search through Facebook groups or online it seems I’m not alone.Please knock on the door of any residents who have moved in and get an honest opinion. You will not want to go ahead with the purchase!You’re not buying a new house, you’re buying a cheaply produced crap house that has had every corner cut and no care, checks or pride taken in the most basic aspects of its construction. It will take months or years to get the basics sorted and a lot of issues will never be attended to. However, you are still paying the full whack!As for the scenic surroundings, you have to pay a yearly fee for unmaintained pond full of rubbish and bags of dog mess in it, as well as all over the paths. Plus, as an added extra you get all the builders’ rubbish blown into your front garden once a week.Don’t expect any accountability or even a response from the owners of the company.I was told the Anwyl brothers ‘don’t respond to customer emails’ after sending them my complaint, which wasn’t even opened and read by them.I also do not believe any 5 star reviews here are genuine either. Save you’re money as the show homes are an illusion!Just to top it all off they leak your private data! No word of a lie!Anwyl are a disgrace and if I could give zero stars I would.UPDATE January 2024: I've had four years of toilets blocking and overflowing, sewage leaks in the house, shower overflowing, sewage backing up in garden an in the house. Anwyl just deny issues despite already being found to not have pipes connected amongst many other serious snags. Their 'expert' says too much toilet paper used and nothing wrong. Fast forward to NHBC having to replace multiple pipes and manhole chambers, as layout as does not meet NHBC standards, what a surprise! If you look at all the positive reviews they are just reviewing tradesman and not the house, but in my experience the majority of tradesman were rushed, careless and poor too. Read the one star reviews for a true depiction of Anwyl. They have no consideration for customer, workmanship, safety, quality, morals and decency. They were happy to leave me with blocked toilets over Christmas, despite later proven time & time again that their denials were proven wrong by the NHBC. Keep fighting as they do offer some money back despite multiple denials. My front garden was dug up 5 times!! AVOID!!

Customer · 21 March 2024

★★★★★ 5/5

Trustpilot

Good professional friendly service

Lee diagnosed the problem, fixed the door, gave helpful advice and friendly service

Joy · 18 May 2026

★★★★★ 5/5

Trustpilot

Queens Meadows

Queens Meadows - Shavington Crewe.Can't be thankful enough the house is stunning Neil & Sam have been very helpful and can't thank them and all the lads on the site for their help in getting set up in my new home! ⭐⭐⭐⭐⭐

Jason · 8 July 2024

★★★★★ 5/5

Trustpilot

Flexible and accomidating

The workman who came to sort out some cosmetic cracking on the staircase was very accomidating of our little ones. When they where napping he agreed a time to come back to do the work. He completed the job quickly and though I'm currently waiting for the paint to dry, it looks like he's done a great job.

Jo · 26 July 2023

★★★★★ 5/5

Trustpilot

I had Richard Nelson over today to do…

I had Richard Nelson over today to do some snagging, He did an excellent job and went the extra mile and gave me some additional advice which I am very grateful for.

Oliver · 11 December 2024

★★★★★ 4/5

Trustpilot

The Fairways Handforth

Positive: Isaac who's on the site is very helpful, patient and committed to helping us to arrange and follow up on the repair of defects in the house. Sarah from the Sales team is helpful and friendly as well as she's patient working and giving advice upon our move-in. Friendly site and sales team in general.Negative: The whole new building estate lacks lighting at night.

F · 6 December 2022

★★★★★ 5/5

Trustpilot

Customer care visit

Chris was very polite took great care and did a professional jobAnwyl should be proud of him.

Diane · 25 November 2022

★★★★★ 5/5

Trustpilot

Josh Hough customer service technician

Extremely helpful, going above and beyond. Good quality of work

Lesley · 3 June 2026

★★★★★ 5/5

Trustpilot

Paul and Richard were brilliant did the…

Paul and Richard were brilliant did the job and cleaned up

S · 8 June 2023

★★★★★ 5/5

Trustpilot

Chris Appleton did our corrective work…

Chris Appleton did our corrective work for us, he was amiable and professional. He went out of his way to provide us with excellent results for the house, in a timely manner, and was pleasant to have in our house.

Ed · 30 July 2024

★★★★★ 5/5

Trustpilot

The customer service technician Chris…

The customer service technician Chris Appleton, was very polite, friendly, professional and worked really hard all day to finish the tasks required. He was very mindful of working from home and being on meetings. I can’t speak highly enough of him. Thank you

Melissa · 6 June 2024

★★★★★ 5/5

Trustpilot

Paul Higham was lovely from start to…

Paul Higham was lovely from start to finish. Really professional and ever so friendly!

Miss · 23 February 2023

★★★★★ 5/5

Trustpilot

Paul and Richard have recently been and…

Paul and Richard have recently been and replaced the utility room door and I think they have done an amazing job. Along with their professional work and communication they are to amazing tradesmen

Mr · 11 November 2024

★★★★★ 5/5

Trustpilot

Lee Reynolds

Lee Reynolds, the customer service technician came to fit a new door on our dishwasher as we’ve had some issues with it. He did a great job, worked quickly, tidily & efficiently and it’s been in perfect condition since. He was easy to chat to as well which is lovely when they’re in your home. Thank you!

Alannah · 20 July 2023

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish, welcoming from my first visit, the help to move scheme was invaluable, moving house is always stressful but it wasn't anywhere near as bad as it could've been with the help of Debbie and Ian and the teams behind them and still helpful after we'd moved in.Thank you

Alison · 29 September 2023

★★★★★ 5/5

Trustpilot

Great service from engineer

Peter was polite, courteous and ensured I knew exactly what he was replacing and why.

Sarah · 3 December 2024

★★★★★ 5/5

Trustpilot

Isaac is great

Isaac is great, quick and efficient. Got everything done reallyHappy with my new home.

Katie · 19 January 2023

★★★★★ 1/5

Trustpilot

Very bad quality of a new home

Very bad quality of a new home. All the doors are look like second hand and all the nail of the door have not been sanded before painting. I have been waiting for a broken door since last September. Today, they come to install a new door, but they said they order a wrong door and don't know when the new door will come. What's a JOKE!

Ronald · 5 July 2022

★★★★★ 5/5

Trustpilot

Creaky Landing…

Paul and Josh came to repair a creaky landing. They were very courteous and tidy and explained what they were doing. They made sure that we were aware of any safety issues. We are very happy with the work they did.M & AAG

Arlene · 9 May 2024

★★★★★ 4/5

Trustpilot

I had a positive experience with Lee…

I had a positive experience with Lee Ashworth. He arrived earlier then I was advised by the booking team but didn't mind waiting a few minutes whilst I finished up a call. He was friendly and explained the work he had done and why. He quickly resolved the problem he came to attend and left the area tidy/as he found it.

Sacha · 13 February 2023

★★★★★ 5/5

Trustpilot

Customer service technician …

A customer service technician came to repair holes in the plasterboard made when the electrician when rectifying a small problem. The technician had a lovely manner, bright and cheerful, he proceeded to fill the holes in the plasterboard making no mess.

Pamela · 22 August 2025

★★★★★ 5/5

Trustpilot

Excellent work by Anwyl’s Peter Giddins.

Had a visit from Pete Giddins today to fix a couple of doors. He was prompt, courteous and very efficient in his workmanship. A pleasure to have in our house. His work was completed to our full satisfaction. He is a first class ambassador for Anwyl Homes.

Bill · 12 February 2024