Trusted Agent profile · Llay
★★★★★
1,079 reviews across 2 platforms
off Straight Mile Road, Llay, LL12 0NY
Anwyl Homes's office in Llay, at off Straight Mile Road, is rated 4.6 out of 5 across 1,079 reviews on two platforms, including 5 Google reviews rated 4.2.
Every review we hold for the Llay office, from every platform, shown as written. First names only.
5/5
TrustpilotHappy with our new home!
We’ve had a great experience with the site team in Chester from start to finish. The customer care team have been excellent and always quick to help with any questions we had. The sales team were also very helpful throughout the whole process and made everything easy and stress-free. We’re very happy with our new home and would definitely recommend.
5/5
TrustpilotRemoving mould
Chris was wonderful and worked tirelessly in our kitchen trying to get rid of the mould around all the skirting and base boards! He explained everything he was doing and was just all round genuine and lovely!
Thanks Eleanor!
5/5
TrustpilotThanks Josh Hough and Lee
Josh Hough and Lee were extremely helpful and did a fantastic job. They fixed the issues in our spare bedroom and cleaned everything up and left the room how they found it. They even explained what they were doing so I understood. Thanks so much!
Thanks Steven, your feedback was appreciated by Josh & Lee.
1/5
TrustpilotI don’t think the trust pilot rating is…
I don’t think the trust pilot rating is an accurate reflection of Anwyl homes. Anwyl homes get any negative reviews removed from trust pilot. I owned my Anwyl home for just under 4 years and I had nothing but issues from day one of reservation. Customer service was not there at all. When getting the keys to our new home it was filthy nails and screws all over the floor mould growing in every room and things broken. Anwyl homes make it very difficult to get anything fixed in your home. As they hope the home owner will give up. I reported our front door not locking and they didn’t class it as an emergency even though I had 3 children in the house. I then had to get the lock fixed and when anwyl homes finally sent someone to look at it over a week later they voided my warranty as I had it fixed before they came out. I would tell anyone looking at an Anwyl homes house to really think twice about it. Join the Facebook groups of the site you are looking at to see what the people living on the sites think. I will say that the customer care site workers like Lee, and all the others are fabulous. If only they could run the company I think it would be amazing. The customer care people that you ring to report things to are awful. They don’t care. They are young girls that don’t really know anything about houses or grounds work yet they will argue that black is white. I really am glad to see the back of Anwyl homes, it’s a shame really as we worked hard and made our house beautiful. But I could never deal with them for a second longer. I have since bought another home of (David Wilson) and can say the difference is unbelievable! We couldn’t be happier to finally be away from anwyl homes and their terrible customer service. If looking in the Sydney area of Crewe look anywhere but the Anwyl site. Go and speak to home owners and they will tell you how bad the majority of the houses have been on there. EDIT - for Anwyls response below, as stated your emergency process failed as ANWYL wanted me to wait nearly a week for them to come out, as any normal person would understand that wasn’t good enough and left me with no choice getting my own contractor. I have evidence of everything as I have kept all email threads between myself and Anwyl homes. Your staff are not well trained at all to NHBC standards as when I forwarded emails to the NHBC they couldn’t believe your responses. I only with I left the development quicker it would have solves a lot of heart ache. Your ‘thoughtful homes’ really is the most incorrect statement I’ve ever seen.
Hi Beth, we were sorry to read this review, we can assure you that all our teams receive all the necessary training from the NHBC in how to handle aftercare issues. We do make it clear that engaging your own contractors will void aspects of your warranty and do have an emergency process for front and rear doors that won't lock. We don't want any of our homeowners to feel so unhappy and as you have now left the development, we can only apologise.
5/5
TrustpilotBeautiful house in Stonebridge Fold, Longridge
Moved into a new house - a Henley- in Stonebridge Fold, Longridge just over 4 months ago. Everything is just perfect. A big shout out to Richard & Debbie at Stonebridge Fold, as well as Michelle at Anwyl Customer Service, Joe & Owen on site and the whole Anwyl team 👏 👍 😀
Hi John, thank you for taking the time to leave this review about our entire team! Wishing you many more years of happiness in your new Anwyl Home.
1/5
TrustpilotOne year on
After living in the house a year, our boiler went. Though the handbook states only to contact them in an emergency (due to the time it went), they stated we should have called them and will now not honour the warranty. Very poor show and highly disappointed.Update in light of response.We are currently going through the paperwork again and will be in touch with the ombudsman as we were unable to contact Anwyl when required. Due to my wife recovering from Cancer at this time, we could not leave the house freezing for too long.
Hi Steven, we were sorry to read this review however all appliances in your home come with their own warranty and our after care procedures are clearly stated on the website, your welcome pack and your welcome email. We are sorry but we are unable to honour a warranty when a third party has carried out work on that item.
5/5
TrustpilotChris was fantastic really thorough in…
Chris was fantastic really thorough in his work & really helpful
5/5
TrustpilotGreat customer service from Paul…
Great customer service from Paul Higham, Customer Service Technician yesterday! Paul came to repaint our en-suite and did a great job, he was very friendly and left the room spotless. He also adjusted cupboard doors in the kitchen that someone had attempted to fix previously, now they’re spot on!Thank you Paul for a doing such a great job!
Hi Lesley, thank you for your review about Paul, one of our Customer Service Technicians, we immediately passed your comments onto him and know how much the feedback is appreciated, thank you.
1/5
TrustpilotCustomer service after care is non existent. The oaks
Initially wrote a good review and I still can’t fault the site team and sales team. However the aftercare of the customer service team is awful. 1 year in our home and we have been left with an overgrown green space outside of our house which is a dumping ground for litter and road signs. Anwyl take no responsibility for this due to it being owned by torus homes, however we were assured they work closely with torus homes on site as they supply homes on the estate to torus. They have been completely dismissive and have advised i chase this matter up with torus personally, they have taken no accountability for how it’s left us feeling about our home . Seems they aren’t interested once a sale is complete. Don’t waste your time or money. Thoughtful homes I think not.
Hi, thank you for your review about your home and our team at our Oaks development. It's great to read how well you have been looked after and how happy you are with your home. Thanks again.
5/5
TrustpilotReview for customer service technician.
This is a review for a customer service technician, who undertook work to my house. Pete Giddins was very friendly, polite and professional. He did a great job of finishing off some snagging to the back door. He cleared up when he'd finished and closed the gate. Thank you.
Hi, thank you for this great review about one of our Customer Service Technicians, it is appreciated!
5/5
TrustpilotSnagging issues sorted.
My snagging issues were tackled by Chris Appleton today, and I am delighted with the job he's done. He was courteous and helpful and worked very hard to achieve a great result. Brilliant Chris - thank you very much.
5/5
TrustpilotWe have been in our Henley style Anwyl…
We have been in our Henley style Anwyl home over 2 years now and have only had minor snags, all have been rectified apart from a bit of painting and a front garden tree we are waiting on, which I’m told will be sorted soon. A recent fault was found by Anwyll on this house type in the roof tiling, and they have been back and quickly treated all the houses of this type on the estate. Ian in charge of the works even changed the order of the planned works as I am due a baby any day and he wanted to get ours done before the arrival.
Thanks Laura!
5/5
TrustpilotLee Ashworth is a credit to your company
Lee was friendly, courteous and a true professional. The work was carried out to a high standard whilst he explained in detail what he was doing and why. Lee Ashworth is a credit to Anwyl, he gave my dog a treat and made small conversation to make me feel at ease whilst he did the work needed to a high standard. Thank you Lee.
Thank you for your lovely review about one of our Customer Service Technicians, Lee. We have passed your comments on to him and it is much appreciated, thank you.
5/5
TrustpilotChristine Burton
The technician arrived on time. All his work was satisfactory he was polite and helpful
Thanks Christine
4/5
TrustpilotLee Ash was brilliant on informing me…
Lee Ash was brilliant on informing me on the issue with my door and he reassure me that he will contact the company to install a new one and for the meantime while I wait for the replacement he applied some sealant so no water will come in.
Hi Elinn, we were sorry to hear you need a new door, we will sort this as soon as we can. Lee also really appreciated your comments, thank you.
5/5
TrustpilotThe Fairways
Gaz has been a constant help to us since we moved in 6 months ago. He has gone above and beyond to assist us, get jobs completed and keep us informed regularly
Thank you
5/5
TrustpilotChris was very helpful and did a great…
Chris was very helpful and did a great job.
1/5
TrustpilotHandforth Fairways Development.....
We bought a house at the Fairways Development in Handforth. Everything was great until we received the keys. Far from “thoughtful homes”. They do not care about the customer after they have completed on a home. They don’t answer the phone, trying to get in contact has been extremely challenging. Since we have moved in trying to get things fixed has been a constant battle. Majority of problems raised at key release still remain unaddressed.
Hi Sam, we're really sorry to hear this, and we are very happy to help, however, we are unable to find a property at this development registered with your name. Please get in touch with Customer Services on 03300 244955 or by emailing customer-care@anwyl.co.uk and we will be able to help.
1/5
TrustpilotAbsolutely disgusting! SON INJURED!!
Absolutely disgusting!! This has been in the local press !! And about to be on BBC Wales! My son fell through a broken drain grid on site., causing bruising to his legs and panic! Took 4 days for a manager to call me back. And once they completed “their review of the site” I get an email back saying it’s basically our own fault because they advise people to use the pathways! How are we supposed to get from one path to another without crossing the road??!!! They refused all responsibility!!
Hi Shelby, we were sorry to hear about your son's accident and do hope the bruises have now healed. We are sorry you were disappointed with the outcome of our investigation but our records show we did respond to this issue immediately.
5/5
TrustpilotHighly recommend Anwyl at Parc Bodafon
Highly recommend Anwyl at Parc BodafonThe Whole experience has been excellent from the initial phone call made to the sales lady, Elizabeth Woosnam, about 12 months ago who was always professional, friendly and very helpful at every stage from choosing the plot to moving in. Throughout the process she always kept us in the loop and updated us weekly which made the move totally stress free.We love our house which is perfect, beautiful and quality workmanship with only a couple of minor snags which were sorted immediately after they were reported.The sales lady Elizabeth, site manager Blethyn and assistant site manager Matt and all the contractors are a credit to Anwyl. The area and location are extremely welcoming, friendly, peaceful and every day still feels like a holiday with the lovely community, local amenities, beach, shops, restaurants etc all within walking distance.
Hi Wendy, thank you for your review about our Parc Bodafon development. It was lovely to read how happy you are and how helpful our team have been, thanks again.
5/5
TrustpilotI recently moved into my new home at Victoria Mills
I recently moved into my new home at Victoria Mills and have been very happy with the process from the beginning to snagging issues which were resolved quickly. A special thank you to Gyllian, Lauren, Issac, Andy, Mark and Tom, you have all been professional, courteous, helpful and friendly. Thank you.
Hi Marilyn, thank you for taking the time to leave this review, the team at our Victoria Mills development were made up. Thanks again.
5/5
TrustpilotExcellent Service
Richard Nelson came to fix our bedroom door, he went above and beyond what I expected, left the place tidy and before he did the work he explained everything in detail. Thank You Sooooooo much Richard
Hi, thank you for your review about Richard, one of our Customer Service Technicians, it is appreciated.
5/5
TrustpilotTop job by a top man
Lee Ashworth took every step to ensure the door was fitted with the minimum of disruption and went the extra mile to ensure the surface on the front door was restored to an optimal finish. Thank you Lee much appreciated.
Hi David, thank you for this review, Lee certainly is just as good with a paintbrush as he is with a screwdriver. If you haven't already, please contact Customer Services to book an appointment for any additional work that is needed.
5/5
TrustpilotJob completed to perfection
We are extremely happy and satisfied with the job Chris Appleton completed in our home. He completed the task with professionalism and to the best of his ability. We highly recommend Chris Appleton.
Thanks Nicu, much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Anwyl Homes's Llay office has 1,079 reviews across two platforms: 5 on Google, 1,074 on Trustpilot (across the whole business).
Anwyl Homes Llay is rated 4.6 out of 5 across all 1,079 reviews, and 4.2 out of 5 on Google from 5 reviews.
Anwyl Homes Llay, off Straight Mile Road, Llay, LL12 0NY.
