Trusted Agent profile · Liverpool · Merseyside
★★★★★
1,242 reviews across 3 platforms
27 Old Haymarket, Liverpool, Merseyside, L1 6ER
X1 Lettings's office in Liverpool, Merseyside, at 27 Old Haymarket, is rated 3.8 out of 5 across 1,242 reviews on three platforms, including 490 Google reviews rated 4.0.
490
Reviews on Google
This office
20
Reviews on The Trusted Agent
This office
732
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ...Read all 3 from buyers
I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ...Read all 5 from landlords
I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ...Read all 10 from tenants
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
TrustpilotVery easy
Very easy, honest, and straight forward process. Exceptional customer service.
Hello, We are delighted to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team.Kind regards, Matthew, Brand Ambassador.
5/5
GoogleTo the amazing Steph! Thank you for your lovely customer service
5/5
GoogleI had the pleasure of working with Steph, shes amazing ❤️
5/5
GoogleSuch a nice experience, thanks for Melisa for your service
5/5
GoogleGreat service from Lucas throughout our tennacy! Would highly recommend
1/5
TrustpilotTerrible service
Terrible service! Ignore emails and phone calls.
Here at X1 Sales and Lettings, we strive to utilise feedback to improve the services we offer. In this particular case, are we very sorry for the experience you have had with X1 and any inconvenience this may have caused you? We have sent you a direct email for more information about your review so we can make sure we can communicate your feedback to the appropriate team members.Kind regards,Matthew, Brand Ambassador.
5/5
TrustpilotThe staffs of this company are great
The staffs of this company are great. I found them helpful and friendly. For instance, Sophie Spencer always tries to answer my questions thouroughly and quickly via email. She is responsible to her job and she knows how to arrange her works.
5/5
TrustpilotVery helpful throughout the process
Very helpful throughout the process, always easily contactable. Jade especially was incredibly helpful!
Hello,Thank you so much for the 5 stars! We will pass your praises over to Jade, she will be thrilled!
5/5
TrustpilotLovely staff that dealt with us in a…
Lovely staff that dealt with us in a quick and professional manner.
Hello,Many thanks for taking the time to leave such a lovely review! It is great to hear you had such a good experience.We hope you enjoy your stay with X1!
1/5
Googleone of the Incompetent and unprofessional letting agency. staff are extremely unhelpful and poor response for mails. Abby Jones and Jasmine Syed handle the our process. Really dissapointed with the management. Never recommend for anyone.
1/5
Google(Removed my original review for accuracy) So two years later they served us one months' notice. Not sure if they're aware but the legal minimum notice in the UK is two months, so you may want to check that if you rent from X1!NegativeProfessionalism
1/5
TrustpilotAgent said I could move in at X day.
Agent said I could move in at X day.I got into the apartment and there was no bed, no mattress, no drawers.I specifically asked them if I everything was okay for me to move in at that specific day.Now they're saying they'll get all the furniture delivered next week.
5/5
TrustpilotExcellent company to work with
Excellent company to work with. All of the staff in the Liverpool office are fantastic!
Good morning Christopher, Thank you for taking the time to leave us a review. We are really pleased to hear this!Best wishes,X1 Lettings
1/5
TrustpilotTerrible management ever
Terrible management ever, waiting for ages to leave ASAP when tendency ends
Hello,I’m sorry to hear your experience was less than 5-stars. If you’re open to discussing your experience further, please contact liverpool@x1management.com We value your feedback.
5/5
TrustpilotWell good
Nothing but good things to say about Kate, really helped me out! Bing bong!
Morning Alex, This is great to hear - Kate will be so pleased!Best wishes, X1 Lettings
1/5
GoogleAmazing profile photos Zero customer service Avoid at all costs - this company's priorities are a mess.
Hello, Many thanks for taking the time to leave a review of X1 Lettings today. We are sorry to hear this - it would be great if we could investigate further. We would please encourage you to provide us with some further detailed feedback by contacting us. Please email liverpool@x1management.com We look forward to hearing from you. Best regards, X1 Lettings
5/5
Trustpilotgood flats
good flats , decently priced, free Netflix included which is really good. !
Hello Sophie, Thank you for the review! We are pleased to hear that you are enjoying your tenancy with us.Best wishes, X1 Lettings
1/5
GoogleI will follow the one star tradition on this agency unfortunately. I arranged a viewing for the next day via phone. Arrived the next day to find out that it is not available anymore. Waste of my time.
5/5
GoogleMelisa hepled me, she is great!!
1/5
TrustpilotLost my house with no warning
Lost my house with no warning. Horrible people
Hello,Thanks for taking the time to leave us some feedback.We are sorry to hear your experience with us was less than 5 stars.We would like to look into this in further detail. Please email marketing@x1management.com, and a member of the team will be in touch.Thankyou in advance.
5/5
TrustpilotThank you jade it was very easy process…
Thank you jade it was very easy process and straight forward!
Good morning Miguel, Thank you very much for taking the time to leave us a review. It is great to hear that Jade was so helpful during the move-in process!Best wishes, X1 Lettings
5/5
TrustpilotGot a Guinness and Taytos
Got a Guinness and Taytos from Jamie, Bibi, Jake, and Pat
Morning, We are glad you enjoyed them!Best wishes, X1 Lettings
5/5
TrustpilotThank you Mr/ Ben for being such a…
Thank you Mr/ Ben for being such a helpful employee.
Good morning Hissa, Thank you for taking the time to leave us a review. We will be sure to share your kind words with Ben!Best wishes, X1 Lettings
1/5
GoogleI’d give less if I could.
Good morning Poppy, Many thanks for taking the time to leave a review of X1 Lettings today. Sorry to hear this - it would be great if we could investigate this further. We would please encourage you to provide us with some further detailed feedback by contacting us. Please email liverpool@x1management.com We look forward to hearing from you. Best regards, X1 Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Christine wrote: "Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ..."
5 reviews from landlords, rated 4.8 out of 5 on average. For example, Mori wrote: "I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ..."
10 reviews from tenants, rated 4.0 out of 5 on average. For example, Caoimhe wrote: "I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ..."
