1/5
GoogleUnless you like overflown bin rooms riddled with rats and lifts that are out of service for months, don't even bother
Trusted Agent profile · Liverpool, Merseyside
X1 Lettings Liverpool reviews
★★★★★
1,234 reviews across 3 platforms
27 Old Haymarket, Liverpool, Merseyside, L1 6ER
X1 Lettings's office in Liverpool, Merseyside, at 27 Old Haymarket, is rated 3.8 out of 5 across 1,234 reviews on three platforms, including 490 Google reviews rated 4.0.
490
Reviews on Google
This office
20
Reviews on View Agents
This office
724
Reviews on Trustpilot
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ...Read all 3 from buyers
Landlords5 reviews
I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ...Read all 5 from landlords
Tenants10 reviews
I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ...Read all 10 from tenants
Reviews
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
Google4/5
TrustpilotI am satisfied with the x1 agent
I am satisfied with the x1 agent, especially I was so happy with the behavior of Rosa because she is very helpful and reliable. she really helped me to rent a flat.
5/5
TrustpilotJack from X1 helped speed up the…
Jack from X1 helped speed up the process of getting the report from the referencing agency, which I greatly appreciate given how short on time I was. A good experience overall.
5/5
TrustpilotHelpful
HelpfulQuick respondDetailed
Agent replied · 29 September 2023
Hello!Many thanks for taking the time to leave a lovely review! We hope you enjoy tour stay with us!
1/5
GooglePoor customer front. Takes ages to reply.
Agent replied · 29 September 2023
Good morning Kenny, Many thanks for taking the time to leave a review of X1 Lettings today. Sorry to hear this - it would be great if we could investigate this further. We would please encourage you to provide us with some further detailed feedback by contacting us. Please email liverpool@x1management.com We look forward to hearing from you. Best regards, X1 Lettings
5/5
TrustpilotPositive experience
Positive experience, responsive
Agent replied · 29 September 2023
Good morning,Thank you very much for taking the time to leave us a review.It is great to hear that you have had such a great experience with us!Best wishes,X1 Lettings
5/5
TrustpilotApproachable
Approachable, understanding, and cooperative
5/5
TrustpilotDelt with jasmine a few times
Delt with jasmine a few times, always goes above and beyond to help, extremely helpful and friendly
1/5
GoogleSeriously, don't bother.NegativeResponsiveness, Professionalism
Agent replied · 29 September 2023
Hello Andrew, Many thanks for taking the time to leave a review of X1 Lettings today. It would be great to further understand your reasoning for leaving a 1* review today and we would please encourage you to provide us with some further detailed feedback by contacting us. Please email liverpool@x1management.com Your feedback is very important to us and helps us to ensure you enjoy your tenancy with X1 Lettings. We look forward to hearing from you. Best Regards, X1 Lettings
1/5
GoogleHannah, I suggest suing the living daylights out of them. Contact a solicitor that specialises in legal aid for housing matters or, if not eligible for legal aid, one with a flat rate.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleEmployee Kelsey Gibson, the worst possible person to work in management. Arrogant and rude, I do not recommend this agency to property owners.
5/5
TrustpilotThe event is great.
1/5
GoogleEmployee Kelsey Gibson, the worst possible person to work in management. Arrogant and rude, I do not recommend this agency to property owners.
5/5
TrustpilotAoife and Jade have been amazing at x1
Aoife and Jade have been amazing at x1! I was left homeless without their help I don’t know where I would be! I can’t thank you enough
5/5
TrustpilotGood
Thank you Kristy :)
5/5
TrustpilotFriendly staff!
Lovely security man Mo massively helped my Grandma and I when we couldn’t get a lift and went out of his way to take us where we needed to go. Thank you Mo!
5/5
TrustpilotGood viewing experience
Excellent service from the start from Rosa Criminisi, she is very friendly and was really helpful during the viewing and the renting process.
1/5
TrustpilotAbsolute garbage
Absolute garbage. Numerous emails, phone calls, all highly unhelpful or not answering/returned. This is from senior management too! I wouldn't trust these with anything - not least lettings from a prospective tenant or a prospective property management.
5/5
GoogleCalls get connects very faster, no waiting time at all, very helpful Reps, paper work is faster as well.
3/5
GoogleExpensive, not much security(they are never there), cooking in the studio has been bad for me and they didn't fix my issue for my whole tenancy so my fire alarm kept playing all the time
5/5
GoogleWe have been looked after by Charlie Stephenson and Yasmin Scotland who have both been lovely and very helpful. Would highly recommend X1.
1/5
TrustpilotX1 the campus is a Ghetto playground
X1 the campus is a Ghetto playground. Rude and disrespectful tenants that congregate in the communal areas causing noise and mess. Will steal and break anything. Very uncomfortable experience
1/5
TrustpilotAwful lift wasn’t working for a month…
Awful lift wasn’t working for a month they just blame other departments, there are now works going on outside making the room shake from 8 in the morning when I work nights they are awful
1/5
GoogleNo communication.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about X1 Lettings Liverpool
What do buyers say about X1 Lettings Liverpool?
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Christine wrote: "Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ..."
What do landlords say about X1 Lettings Liverpool?
5 reviews from landlords, rated 4.8 out of 5 on average. For example, Mori wrote: "I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ..."
What do tenants say about X1 Lettings Liverpool?
10 reviews from tenants, rated 4.0 out of 5 on average. For example, Caoimhe wrote: "I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ..."
