Trusted Agent profile · Liverpool

Sutton Kersh Liverpool reviews

★★★★★ Great

394 reviews across 3 platforms

38, Allerton Road, Mossley Hill, Liverpool, L18 1LN

Sutton Kersh's office in Liverpool, at 38, is rated 4.3 out of 5 across 394 reviews on three platforms, including 322 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

322

Reviews on Google

This office

Yell logo

1.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

71

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Liverpool office, from every platform, shown as written. First names only.

5/5

Google

Thank you Sutton Kersh for the professional service with attention to detail in the successful sale of our home. Fran, Charlotte, Julie and the team at Sutton Kersh were amazing. I can't express the level of care and support we were offered especially when we met with various unexpected challenges during the sales process. Communication was excellent and they were always on hand to advise us. They have gone over and above in all they have done. Thank you for everything, Tricia and Tom

Patricia · 16 June 2019

Agent replied · 14 June 2024

Thank you Patricia for your glowing 5* review and wonderful words. I will of course make sure your kind words are forwarded to our Sutton Kersh team. Best wishes, Scott

5/5

Google

David has been very helpful helping me look for property’s so thanks for your help

Gemma · 9 April 2026

5/5

Google

Just like to say a big thank you to Mollie who helped me finding my first home with Sutton Kersh. She’s been an absolute pleasure, from showing me around the property initially to securing my tenancy. Super friendly & helpful!

Guilty · 15 May 2024

Agent replied · 14 June 2024

Thank you for your 5* review Guilty. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

Very friendly and approachable agents! They are patient and address all your queries. I specifically spoke to Jackie Irvine many times, and she was prompt and helped me with all the required details, and called-back in case something was missing. Superbly reliable! Thanks Jackie! Would definitely approach them again for any housing needs.

Darshan · 20 July 2023

Agent replied · 14 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

Mollie from Sutton Kersh Estate Agents in Allerton has been excellent. She was professional throughout. Her colleague, Hannah listened and acted to suggestions as well as providing advice and support. Her knowledge is truly amazing. Jacqueline has was always been available. She is very supportive. Definitely recommend them to landlords looking for tenants.

Mehdi · 20 July 2023

Agent replied · 14 June 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

2/5

Google

This estate agent is only interested in supporting first time buyers … not interested in where vendors are going to live. Since the sale of my house few weeks ago , I have placed several offers on houses and not been successful . The agent constantly contacted me to find out what we are doing . They allow first time buyers to constantly push vendors . The first time buyers did land Registered search on my property in the first week ! I couldn’t believe this !!. They constantly allow first time buyers to dictate Timescales , when a vendor is still trying to find a new property. They just care money ! I went with this company on recommendation and highly regret this decision . I am now in the position of being pushed to find a new house asap ! I would not recommend using them , as they put nothing but stress onto vendors .

Sarah · 25 September 2024

Agent replied · 25 October 2024

Hi Sarah, Thank you for sharing your feedback. I'm sorry to hear about your experience and the stress it has caused. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team

5/5

Google

From a Tenant's perspective I have found that Molly has been really helpful and professional and supportive throughout the process particularly when I haven’t done this before and it has also been a really quick process and I can’t wait to move !! Thank you !!

Emily · 17 December 2023

Agent replied · 14 June 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Recently, we were looking to rent a property after being let down by a Liverpool Estate agent. I went to the office and met Justine. She was helpful and efficient. In less than a week, everything was sorted. Both Justine and Hannah kept me informed throughout the process. Excellent customer service 👏.

Nan · 20 July 2023

Agent replied · 14 June 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

David was very nice and made sure to answer every question we had.

Princewill · 26 March 2026

5/5

Google

Sian has been incredibly helpful with our search for a new home. She is efficient, knowledgeable and understanding of our needs. I highly recommend using Sutton Kersh. Definitely 5 stars!

Joanne · 25 September 2024

Agent replied · 25 October 2024

Thank you for leaving us your superb 5* review and recommendation Joanne. Best wishes, Lucy, Customer Relations.

5/5

Google

We had a viewing with Dave today, and he was very professional and friendly. He answered all our questions without any hesitation or rush. We really appreciated his helpful and approachable manner.

Maneesha · 16 February 2026

Agent replied · 16 April 2026

Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Very smooth and welcoming. Especially Jackie and Abbey, they helped find the best accommodation and also quickly helped me with the procedure. I had a great experience.

Aayushi · 26 October 2024

Agent replied · 9 November 2024

Hello Aayushi, Thank you for your 5* review! We're delighted to hear that Jackie and Abbey were able to assist you so well and make your experience smooth and welcoming. Best regards, Lucy, Customer Relations Team

5/5

Google

Can speak highly enough of the team at Sutton Kersh (Allerton). David and Justine have been fantastic in supporting me and my Mrs in finding a property. They made the process so easy, strongly recommend.

Joebrownless · 16 January 2026

Agent replied · 16 April 2026

"Thank you for your kind words! We are thrilled to have helped you and your Mrs find the perfect property. David and Justine are amazing at what they do and we are so happy they made the process easy for you. Thank you for recommending us! Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Trustpilot

Sutton kersh are an amazing company by…

Sutton kersh are an amazing company by far the best I’v experienced. I sold my house recently with SK west derby & they couldnt have done enough for me. All questions and enquires was answered with no problems what so ever, The manager Mark was so professional. I would 100% recommend & would use again.

X · 11 December 2024

5/5

Trustpilot

Hannah and David were really helpful in…

Hannah and David were really helpful in helping us find our new home and made it a lovely experience , thanks again

Anna · 18 December 2025

5/5

Google

It was really a great experience and so kind of Sutton Kersh Allerton and Mollie Smith. I was not on time but still she came over and showed me the house . Thank you Mollie Smith and Sutton Kersh Allerton.

Aman · 15 February 2024

Agent replied · 14 June 2024

Aman, many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Hannah,Justine and all the staff at Sutton Kersh on Allerton Road were absolutely brilliant! We received an excellent service! They were so friendly and helpful and prompt with any communication. Having not moved for a long time, we needed a lot of help and guidance, which the staff were only too happy to provide, we highly recommend them! Thankyou😃

Pls · 15 June 2022

Agent replied · 14 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Brilliant help from the team, especially Abby she was very friendly and an helped us answer our questions we had. Great help

Becky · 1 December 2024

Agent replied · 8 December 2024

Thank you for taking the time to leave us this amazing 5* review Becky. Kind regards Lucy, Customer Relations.

5/5

Google

Jackie Irvine was most helpful, attentive and quickly understood our needs. Jackie communicated effectively and efficiently, supporting us to achieve our objectives. We would happily return and seek out Jackie for future property services

Selvaraj · 15 May 2024

Agent replied · 14 June 2024

Thank you Selvaraj Shanmuganathan for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

David as very helpful in my search for a new rental property. Attention to detail and knew exactly what I wanted. Listened and fulfilled with my viewings. Highly recommended.

Hannah · 16 February 2026

Agent replied · 16 April 2026

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.

5/5

Google

Recently I’ve started renting a house from this Lettings agency and my experience with the whole team has been great. Mollie Smith has been very nice and helpful and always responsive if I have problems All the other agents I’ve spoke with have been friendly, professional and polite.

Beatris · 15 June 2023

Agent replied · 14 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

Quick and efficient service from the start to the finish. Mollie made time and effort to help through out the process and was there straightaway if we needed any questions answering. 10 out of 10 service

Bethany · 16 March 2024

Agent replied · 14 June 2024

Thank you for taking the time to leave us this amazing 5* review Bethany Satchell. Kind regards Lucy, Customer Relations.

5/5

Google

This is specific to the Agent Mollie Smith. Mollie is genuine, authentic and lovely, but she also really knows how to do her job and do it well. She’s engaging and continues to impress. Thanks for all your efforts Mollie. Total “Stand Out Service” so far 👌🏻

Steve · 15 June 2023

Agent replied · 14 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

Our experience at Sutton Kersh, was fantastic Mollie was so friendly and helpful when showing us around the house. And helping us through our application procedure for our first house, Would 100% recommend to others.

Ellie · 16 March 2024

Agent replied · 14 June 2024

Ellie Rankin thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Sutton Kersh's Google reviews

Questions about Sutton Kersh Liverpool

Has Sutton Kersh won any awards?

Yes. In The Trusted Agent 2026 awards: Sutton Kersh, Liverpool won Gold.

The Trusted Agent

Is this your office? Claim your page.