Trusted Agent profile · Liverpool
★★★★★
166 reviews across 1 platform
18 West Derby Village, West Derby, Liverpool, L12 5HW
Sutton Kersh Lettings's office in Liverpool, at 18 West Derby Village, is rated 4.4 out of 5 across 166 reviews on 1 platform, including 166 Google reviews rated 4.4.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GooglePeter and his team have been outstanding in selling my parents home after their deaths. Sensitive , funny , helpful and offering professional guidance throughout a very difficult time. 10/10.
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
4/5
GoogleKaylie was very professional and made sure the process was seamless, even when it seemed like i wasn't going to move in on the date agree, she ensured she moved a few meetings around to help my move.
5/5
GoogleI've worked with Sutton Kersh as a landlord for over ten years, and I've been so impressed with the service provided! Communication with the team at West Derby has always been easy and clear, and the staff there have been fantastic at every level - whether it's been buying, selling or letting. Highly recommended!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
5/5
GoogleI had a great experience renting a property through this agency, thanks to the amazing help of Anthony Christian. He was knowledgeable, responsive, and professional, and he went above and beyond to help us find the perfect rental property. I highly recommend to anyone looking to rent a home. Thank you, Anthony ☺️. Ghalia
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GooglePeter and the team do a great job, keep clients up to speed and are at hand if needed. Thank you all.PositiveProfessionalism
Thank you for your fantastic 5* review and kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleI work in the property industry myself and Sutton Kersh have always been viewed as 'top dog', number 1 in the sector but after dealing with them personally, i now understand it is very much the opposite. Only department that are actually helpful are Auctions. Lettings never answer the phone and apparently no one can help. Useless. Only bothered when they're getting money, after that they haven't got any time for you. Even management are useless, reported something 3 months ago and still waiting on a response. Only person in management that is helpful is Evelyn Ross.
Hi Becky, Thank you for taking the time to leave us your feedback. I am sorry to read that this has been your experience and we do take feedback, such as yours, very importantly and as such I would like to invite you to give us further details and feedback via review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleKayleigh was brilliant in getting me the information I needed to get myself a personnel mortgage. Always a very quick response from her.
Many thanks for taking the time to leave us your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrilliant service from Kayleigh, made the entire process so nice and easy the whole way through. Extremely helpful and friendly, would 100% recommend Sutton Kersh to others
Thank you Storm for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
1/5
GoogleTerrible service. It took days of calling and sending emails (during weekday work hours) to set up a viewing of a house. We were then stood up without any explanation after waiting for half an hour outside the viewing. We of course called, but no one answered. I sent an email requesting an explanation but that was weeks ago. Nothing. The house is still for sale so I can't imagine what their plan is there.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleKayleigh and the team were so lovely and helpful in our move. Really kind people that truly care about the people they are working with. Absolute gems!
Thank you for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Emma
5/5
GoogleThe staff at west derby branch, are nothing short of exceptional. They where there whenever we needed them throughout the process of purchasing our property. I would like to specially mention Emma, Josie and Jamie for all they did for us to ensure a smooth process and a quality service was delivered. I would highly recommend using this branch to find your next home.PositiveResponsiveness, Quality, Professionalism, Value
Hi Simon, thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
5/5
Googlegreat customer service and very helpful, i had a first experience with them and i'm so happy to have chosen them, special thanks to kayleigh for helping me out.
Thank you for taking the time to leave us this tremendous 5* review Mona. Kind regards, Lucy, Customer Relations.
1/5
GoogleThe company "Don't have the capabilities for digital viewings" - I know even after covid! AND they won't rent without a physical viewing of the property - This makes it impossible for young professionals moving to work from other parts of the UK to rent through this company.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleWorst experience I’ve ever had with a letting agency. Never answered calls, never cleaned the flat before we moved in, there was a hole in the roof that was never fixed before our departure and they never made any effort to fix. Property we were allowed to let was unliveable and had rats, we never missed rent once, shook hands with the property owner who ensured we would not pay a penny more for the property due to the state it was in, as long as we parted ways civilly without us taking legal action and once we left and no longer had legal backing these liars and thieves bill us for nearly £300 because “we posted our keys and they couldn’t get access” when the spare keys were in the hands of the contractor who was carrying out the work to make the property liveable so they never missed out on a penny and the coward owner despite being provided my number refused to call me. Scammers, liars and cheats. Heed my warning, Avoid if you’re looking to rent.
5/5
GoogleThe lettings team at Sutton Kersch West Derby have been amazing, super helpful during my journey of renting my property out and finding me tenants. Kayleigh, Nicki and Siobhan couldn’t have done anymore, thanks ladies!
Thank you for your kind words, Jennifer! We are thrilled to hear that Kayleigh, Nicki, and Siobhan provided you with excellent service. We appreciate your feedback and are delighted that we could assist you in renting out your property.
5/5
GoogleThanks Kayleigh 😎basically done it all for me …
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was unsure whether to rent or sell the property but the agents from Sutton Kersh West Derby provided all the information I needed to make a decision. Whilst preparing the house for rental Kayleigh has provided support and answers to my queries as a first time landlord and kept me informed on progress with prospective tenants.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleI had a viewing with David today. He was very helpful registering our details in branch and found us a property to view in 48hours. We was very respectful and informative on the viewing. He is an asset to Sutton Kersh.
5/5
GoogleI would recommend sutton kersh for home rental..from viewing to completion only took 2 weeks ..kayleigh and siobhan went the extra mile and kept me in the loop 24/7.. I would certainly use again .
carol Kelly thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat Service, friendly, helpful staff, kept us updated & informed throughout the process. From our initial valuation by Ethan, to all the staff Josh, Beth & Manager Mark, thank you guys, 5🌟 😁 …
5/5
GoogleIt was nice to have direct contact with the staff handling the purchase of the property I was interested in. Not having bought a property they were able to advise me on things and kept me up to date on each stage we were up to. Thank you Leah and Cheryl
5/5
GoogleKayleigh an the team have been amazing an always friendly keeping me informed of everything happening always follow up with phone calls
Thank you for your wonderful 5* review Tom. Best wishes, Lucy, Customer Relations.
5/5
GoogleKayleigh handles my houses for me, we've had some struggles with various tenants and she's always done as much as possible to sort things out for me while keeping me informed every step of the way. Breath of fresh air compared to previous companies I've used. Would definitely recommend
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
GoogleIncredibly rude, poor service and would not recommend them to my worst enemy.
Hello Jessica, I'm truly sorry to hear about your experience. We take feedback seriously and would appreciate the opportunity to discuss this further. Please contact us at review@countrywide.co.uk. Best regards, Lucy, Customer Relations Team
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