Trusted Agent profile · Liverpool
★★★★★
166 reviews across 1 platform
18 West Derby Village, West Derby, Liverpool, L12 5HW
Sutton Kersh Lettings's office in Liverpool, at 18 West Derby Village, is rated 4.4 out of 5 across 166 reviews on 1 platform, including 166 Google reviews rated 4.4.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
1/5
GoogleCan’t even imagine how they sell anything when they never answer the phone or respond to emails
Thank you for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GoogleDavid assisted me and my partner with the property we were looking at. He was very helpful and very informative and answered all our questions comprehensively. Thank you once again, David
5/5
GoogleThe whole process of renting through this agency was great, Anthony Christian helped us every step of the way and kept us informed on everything, we couldn’t fault anything it was all done perfectly and smoothly!
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
2/5
GoogleWould be great if they pick up the phone, otherwise I don't see the point of having phone numbers on website.
Hi Trepteanu Lidia, Hello, we apologize for any inconvenience you experienced. Please feel free to contact us at review@countrywide.co.uk for any assistance you may need. Thank you for bringing this to our attention. Best regards, Sutton Kersh West Derby
5/5
GoogleFound myself in really bad circumstances and having tried most other letting agencies in Liverpool I have to say Sutton kersh in particular kayleigh have been amazing with me. So understanding of my situation and so caring and helpful cannot thank them enough for going above and beyond for me.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleClare and mark were very professional in selling our house for us many thanks. Mr. and Mrs. Fairclough
Thank you for taking the time to leave us this tremendous 5* review Thomas. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbsolutely amazed with the service we have received, from the phone call to view the property, all details sent to us, and all checks being completed. We are truly blown away with the exceptional service we received from Kayleigh. Thank you from the bottom of our hearts, Jen & Frankie
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleKeighley was so helpful lovely person thanx for everything 10 stars 🌟 …
5/5
GoogleI deal with Kayleigh and Alex in lettings who do a very good job and make things very easy to manage the property. Great communication all of the time
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
4/5
GoogleThe service is really good. The communication is clear and transparent. Even for people renting for the very first time especially migrants.
Thank you for your glowing review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat agents. I bought a property recently and they helped me so much. Any issues I had they pointed me in the right direction and reassured me! I felt like they cared about me as a buyer. Josie and Jamie have been great, can highly recommend!
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleMet with David today for a house viewing, really nice and knowledgeable, and considerate with future needs , would recommend this agency, really down to earth staff
5/5
GoogleDealt with everything I needed perfectly. Highly recommend!
Many thanks for the great recommendation, 5* review and your kind words Millie. Best wishes, Lucy, Customer Relations.
5/5
GoogleEvery single member of the West Derby branch who was involved in the sale of the house was amazing and gave above and beyond in the service they provided. So as a team they are outstanding and I can't recommend them enough.
Thank you for your terrific recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI dealt with Sutton Kersh Lettings as I needed some advice as I was looking at buying my first investment property to rent out. I dealt with kayleigh for advise and she was excellent! I have not bought anything yet, but I will be sure to use her when I purchase a property.
5/5
GoogleAmazing team - Nicky & Kayleigh
Thank you for leaving us your superb 5* review Jim. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from the West Derby offices of Sutton Kersh thanks.
Joseph Daniel (danjo) thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleHighly unprofessional exchanges on multiple occasions. Very difficult to get through on the phones, on finally getting through on one occasion the agent laughed and said “we have been ignoring the phones”. Steer clear.
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
GooglePhoned multiple times before anyone answered. Booked a viewing which they confirmed by email. No one turned up. "We phoned but you didn't answer so we cancelled". No message left, no text or email. Unprofessional and lazy.
hi ken, Please contact us via review@countrywide.co.uk. with full details of your experience so that we can look into this matter further for you. Kind Regards, Scott (Customer Relations Team)
4/5
GoogleKept me informed with the process and completed the process
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
GooglePoor company renting poor properties. Went to view a property was lied was told didn't have damp we took the property and caused all kinds of heath problems stay well away
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing staff, friendly, helpful and professional. As first time using estate agents couldn't fault Sutton and Kersh WD village at all. Big thank you to kayleigh, credit to the team.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA very professional Company from start to finish. I sold an apartment through them in December and had no hesitation using them to sell Mothers House in February.PositiveProfessionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe staff at the West Derby branch have been fantastic! Efficient, polite, helpful, friendly, caring, great communication. As a landlord I would definitely recommend using this estate agent.
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