Trusted Agent profile · Liverpool
★★★★★
1,660 reviews across 2 platforms
Unit 101, Tea Factory, 82 Wood Street, Liverpool, L1 4DQ
RW Invest's office in Liverpool, at Unit 101, is rated 4.7 out of 5 across 1,660 reviews on two platforms, including 700 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for RW Invest, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
TrustpilotRecommendation for non-resident investors
We started our partnership with Chloe Walker and Ben Fisher from RW Invest at the beginning of 2022 and since then we have made a few fantastic deals for investment properties. Ben is keeping us updated will all new developments in Liverpool and help us choose the right ones for us. Chloe is also fantastic - always there when we need assistance. We highly recommend!
Thank you for leaving your positive feedback
5/5
GoogleVisited the embankment exchange show apartments yesterday. Really impressed with the quality of build and finishing of the apartments. Site was easily accessible and reasonably clean and tidy considering it was a building site. Great level of service from Hannah, thank you so much.
Thank you for your feedback Bilal, its great to hear that you were happy with your visit and the quality of the build and apartments! We appreciate your feedback!
5/5
TrustpilotVisit to Embankment Exchange
Visited the embankment exchange show apartments yesterday. Really impressed with the quality of build and finishing of the apartments. Site was easily accessible and reasonably clean and tidy considering it was a building site. Great level of service from Hannah, thank you so much.
Thank you for your feedback Bilal, its great to hear that you were happy with your visit and the quality of the build and apartments! We appreciate your feedback!
5/5
TrustpilotTRUST, HONESTY and SERVICE
I am not someone who goes out of my way to write a review, but witnessing my brother Sabir Shah's experience in selling his property through Chloe Walker, I was compelled to do so.
Thank you very much for sharing such a detailed account of your positive experience. We're delighted to know Chloe's professionalism and dedication made the selling process smooth and reassuring for your family. It's wonderful to hear that her efforts left a lasting impression and built trust. We look forward to assisting you again in the future and appreciate your kind words about our team.
5/5
GoogleI recently visited Embankment Exchange. That was arranged by Hannah Joy. She was very flexible in arranging the visit to coincide with my travel plans. That was much appreciated. She presented the development well and answered all my questions.
Hi Michael, Thank you for sharing your positive experience with us. We're thrilled to hear that Hannah was able to accommodate your schedule and provide a thorough presentation. Your feedback is invaluable and ensures we keep delivering quality service. If you need any further assistance, please don't hesitate to reach out.
5/5
TrustpilotVisit to Embankment Exchange
I recently visited Embankment Exchange. That was arranged by Hannah Joy. She was very flexible in arranging the visit to coincide with my travel plans. That was much appreciated. She presented the development well and answered all my questions.
Thank you for your kind words about Hannah Joy and your visit to Embankment Exchange. We're thrilled to hear that she accommodated your schedule and provided you with a thorough overview. Your feedback is valuable, and we're glad you had a positive experience. Feel free to reach out if you need any further assistance or information in the future!
5/5
TrustpilotTop-notch Customer Service: Prompt, Proactive, and Patient
I would like to express my appreciation for Adam's outstanding customer service. Adam consistently responded promptly to my inquiries and was proactive in addressing any issues I had. His dedication, professionalism, and patience made resolving any issues a breeze. I highly recommend Adam for his excellent communication skills and commitment to ensuring customer satisfaction.
Thank you for your positive feedback, Kong.
5/5
TrustpilotRW-Invest staff acted with patience, polite and professionalism.
The company was there to answer and resolve any query I had, and to support me right from the point of reserving my leasehold unit to the point of exchange of contract. Despite my being very busy and not being able to immediately respond to correspondence, my Sales Consultant, Hamid Hassan and my Client Care Consultant, Chloe Walker were patient, polite and professional.I would gladly recommend the company.
Thank you, Gabriel
5/5
TrustpilotDealing with Emily the Client Payments…
Dealing with Emily the Client Payments Manager was a positive experience. She was very helpful and quick to answer all my queries and also made the effort to phone me personally on occasions which was a nice touch.It would be nice if some of her colleagues would be as responsive as her.
Thank you for your positive feedback, Manoreh, we really appreciate it!
5/5
TrustpilotGreat support and service from Daniel
Amazing service from Daniel Chapman. He was so helpful throughout my resale process. He kept me informed throughout the process and chased up other areas when necessary. He comes across as very professional but friendly, knowledgeable, patient especially with me and with great customer skills. Great asset to the company.Thank you Daniel for all of your helpBarbara
Thank you, Barbara
5/5
TrustpilotProperty completion
I had a very good experience with RW Invest throughout my property purchase. Joshua, in particular, was extremely supportive and professional. His responsiveness and willingness to address any questions made the entire experience smooth. Overall, I’m very satisfied with the service provided and would confidently recommend RW Invest to others.
Thank you for sharing your experience! We’re thrilled to hear Joshua provided such supportive and professional service, making your property purchase smooth. Your recommendation means a lot to us, and we’re glad you’re satisfied.
5/5
TrustpilotI cannot recommend enough RW Invest
I cannot recommend enough RW Invest, the team made the whole process very smooth, they took care of everything very professionally and made sure all my questions were answered promptly. A special thank you to Kharim for helping me understand everything and making this an enjoyable experience, and Adam for making the process after reserving the unit so easy!
Thank you for your feedback, Léa
5/5
TrustpilotExcellent Exchange Support
I believe the experience with RW varies on who you deal with and how much they put your personal experience and benefit ahead of the company’s benefit from the transaction. Adam Burns was an excellent support during the exchange process and assisted without hesitation where I needed help. I would recommend him anytime.
We take on board your feedback
4/5
TrustpilotThank you Heather Wilson
Heather Wilson has been a true professional throughout this process, offering the support, guidance and follow up when required, particularly at the latter stages of the process. The client care offered and curated to address my concerns, ensured a confident pair of hands to take us towards completion. Thank you for your support throughout. Its been a pleasure working with you.
Thank you for your feedback
5/5
TrustpilotClient Relation Officer liverpool
I would like to give a shout out to Heather Wilson for providing a very professional, polite, efficient service. We had some concerns in relation to our purchase, and they were immediately resolved. she kept us informed of everything at every stage and delivered us a positive outcome, a first class service.
Thank you for leaving your positive feedback
5/5
TrustpilotAdam and Andrew - Pleasure to work with!
Adam was a genuine help throughout the purchase of my new investment property and was extremely proactive in helping me with any questions / queries about the legal side of things also. I would also give a mention to Andrew Murray, he was also extremely helpful, so these two are clearly a dream team.
We appreciate your comments
5/5
GoogleGreat service, very helpful and responsive throughout the process
Thank you for your kind feedback. We’re delighted you found our team helpful and responsive throughout the process.
5/5
TrustpilotFriendly and helpful services
Friendly and helpful services, and responsive throughout the process
Thank you for your kind feedback. We’re delighted you found our team helpful and responsive throughout the process.
5/5
TrustpilotAbsolutely deserving of the 5 star
Absolutely deserving of the 5 star review for making sure the smooth transaction over the sale of a property. Shout out to Adam for coordinating with the solicitors and answering every query along the way. My wife and I would like to convey our most heartfelt thanks.
Thank you Frank! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
TrustpilotGood experience and helpful team
I had a good experience buying a property through RW. The team was quite helpful, particularly Adam and Lee who were always available to assist through the process. I look forward to more transactions in the future.
Thank you, Agunwa,We're thrilled to hear that you had a positive experience with us and found Adam and Lee particularly helpful. Your satisfaction is our priority, and we look forward to assisting you with any future transactions. Thank you for your feedback!
5/5
GoogleEverything went well smoothly. I very impressed with RW Invest team, from first contact with Ciaran to Rachel, and now Daniel. All very well trained, super professional , very supportive and most gratefully appreciated their patience in answering all my questions/concerns. Highly recommended RW Invest, look no further ☆☆☆☆☆
Hello, thank you for your review! We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
5/5
TrustpilotThe best company
I have 3 years with RE invest is great
Thank you for your kind feedback, Jay
5/5
GoogleHave worked with RW Invest across 3 purchases in last 12 months, great people to work with, Adam is our point of contact and is on the case co-ordinating amongst the various parties
Hi Asghar, Thank you for choosing to work with us on multiple purchases. We're thrilled to hear you've had a positive experience with Adam and our team. If there's anything else you need or any way we can assist further, please let us know.
5/5
TrustpilotAmazing service from Chloe keeping me…
Amazing service from Chloe keeping me updated with my resale and working hard to keep things moving in the background. Have done several deals with RW Invest now and the service is always great. Thanks Chloe
Hi Rutendo,Thank you for your kind words! We're thrilled to hear that Chloe has provided amazing service and kept you updated throughout your resale. We truly appreciate your continued trust and support in working with us on several investments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: RW Invest, Liverpool won Trusted Agent.
