Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad a good experience with RW invest. The team were very helpful and helped make the process a lot easier especially as we were first time buyers. The sales manager Sam Norkett provided us with all the information we needed and answered all questions we had amicably. And we also had a lot of help and support from Adam Burns, part of the customer care team, helping us get the purchase over the line. Overall I would definitely recommend using RW invest if you have any interest in purchasing a property.
Mohamed · 20 November 2023
★★★★★ 5/5
TrustpilotDaniel was extremely helpful and…
Daniel was extremely helpful and provided excellent customer service….nothing was too much trouble
Sharon · 19 October 2022
Agent replied · 29 August 2024
Hi Sharon. Thank you for your kind feedback.
★★★★★ 5/5
TrustpilotGreat visit
I visited the Baltic Square development today to view a newly completed flat. I was toured around the site and the flat by Daniel who was timely, thorough, professional, friendly and happily answered any questions I had. I was very pleased with the flat too.
Saif · 22 January 2024
Agent replied · 16 June 2024
We appreciate the feedback, thank you.
★★★★★ 4/5
GoogleGreat service, I had a few issues clarifying some points between the contract and the sales agreement . But everything was sorted out and purchase of my flat went smoothly . Both Dean and Rachael kept in touch at all times and made sure I was happy with the process . Thank you RW
Sara · 18 June 2021
★★★★★ 5/5
TrustpilotDaniel and Rachael had been amazing
Daniel and Rachael had been amazing, Daniel explained to me everything I need to know about this property, he took time to show us around Liverpool city centre. After that Rachael took over to make all the follow ups and help me with all the process that needs to be done before the exchange of contract.
Jonie · 1 April 2023
Agent replied · 16 June 2024
Thank you
★★★★★ 5/5
GoogleThey showed great patience and profession during the house viewing and decision making. The agents did their best to answer the questions and figure out the solution for me.
Jinjie · 2 November 2024
Agent replied · 9 November 2024
Hi Jinjie
Thank you for sharing your positive experience with our agents. We're delighted to hear that they were able to assist you effectively during your house and decision-making process. Your feedback motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, feel free to reach out.
★★★★★ 5/5
GoogleWe had a great experience with Hannah today showing us around the new development at embankment exchange. Hannah communicated well in the build up to the visit and was a pleasure to deal with throughout.
Ben · 26 July 2024
Agent replied · 25 August 2024
Hello Ben, thank you for your review!
We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
★★★★★ 5/5
GoogleI recently had the pleasure of completing a property exchange deal at RW-Invest, and I couldn't be more delighted with the entire experience. From start to finish, it was nothing short of wonderful and seamless.
Chloe at RW-Invest went above and beyond to ensure every aspect of the exchange was smooth and hassle-free. Her professionalism and attention to detail, and timely help were evident at every step of the process. Thanks to the team of RW-Invest with whom we interacted once again for your exceptional service!
Rahul · 21 October 2023
★★★★★ 5/5
TrustpilotHighest level of customer care
Kallum helped me to chase the rental guarantee which was the mistake from the solicitor. He worked extra miles on this case to communicate with the developer. I rank his customer care attitude to the highest.
S · 27 June 2024
Agent replied · 23 August 2024
Hello S Cheung, Thank you for your positive feedback. We’re glad to hear your issue was resolved. We always strive to communicate promptly with investors and work tirelessly to resolve any issues quickly. Please don’t hesitate to reach out if you ever need our assistance in the future!
★★★★★ 5/5
GoogleCharlotte was great at keeping the information flowing during the review and exchange of contracts stage of my property purchase at Parliament Square. She checked in with me regularly and made sure I had all my questions answered asap, making the experience efficient and transparent. A pleasure to work with and a great ambassador for RW Invest.
Corin · 18 June 2020
★★★★★ 1/5
TrustpilotHamilton Hub
I sent this letter to RW Ivest. They could not be bothered to reply. Do not trust this company
Michael · 9 February 2026
★★★★★ 5/5
GoogleAs a first time buyer the process may be overwhelming but Sean and Gary provided great assistance and were very responsive. It is great pleasure to work together with them. Definitely received more than I expected.
Ece · 26 June 2024
Agent replied · 17 June 2024
Thank you, Eca. We appreciate your 5-star rating.
★★★★★ 5/5
TrustpilotAmazing service
Thank you RW invest and Daniel in particular . Quality service and people who not only sell but committed to delivering first class service after the purchase and delivering profit to my bank account. I shall be doing future deals with RW.
M · 28 February 2024
Agent replied · 16 June 2024
It’s great to hear that you’re satisfied with our customer service, as it is something we pride ourselves on!All of our staff strive to meet the utmost standards of professionalism, and providing a seamless experience for our investors is our number one priority.
★★★★★ 5/5
TrustpilotExcellent service
They were so helpful, answered my emails within record time, even over weekends! They were very patient with me and answered all my questions that I had. I had the feeling no question was stupid or overbearing in their eyes. I worked with Jennifer and Emma, and they were truly amazing, an asset to any company. I will thoroughly recommend them.
Ilze · 25 May 2018
★★★★★ 5/5
GooglePlease don’t have any doubts over RW invest. They have dealt with me superbly, I’ve barely had to lift a finger to get the purchase over the line. A big thank you to Heather, incredibly responsive!
Liam · 18 June 2023
★★★★★ 5/5
GoogleI had a really pleasant and smooth experience courtesy of Rachael, Cheryl and the team. All my questions were answered promptly and appropriately. They also proactively reached out to me regularly to ensure everything related to my transaction was going well and according to plan. Kudos!
Ehi · 18 June 2022
★★★★★ 1/5
TrustpilotNever get into trap of RW invest..
Never get into trap of RW invest..1. Before selling they will mention unrealistic date for completion.. once you hv reserved then they will share actual contract copies by which u may already hv paid there non refundable deposit.2. They will nearly force you to use their con-team of lawyers with unrealistic timeline who will never respond or hardly treat as your solicitors, every clause or conditions will be forced upon you. 3. Again, regarding delays they won't pay or entertain anything saying tht we mention estimated handover date. If you ask them to cancel or resale back, there will be hefty charges again to con you.4. Before completion the lease documents will be another trap which will be forced upon you so that you cannot manage property by yourself and you have to accept their managed services. 5. Lots of unrealistic clauses will be disclosed only at last minute. Obviously their recoommended con lawyers wont mention to you tht u r falling in a trap. They will mention if you won't sign then all deposits will be confiscated along with hefty fines.
Niraj · 30 September 2023
★★★★★ 5/5
TrustpilotEarly days but I must say that we are…
Early days but I must say that we are impressed with the sales team Chloe was especially fantastic, making sure everything goes smoothly to exchangeWe are hoping that we will have same esperience and review to completion and after sake.So far, good experience Dr Chris
Chris · 28 July 2022
★★★★★ 3/5
TrustpilotNo respond when it mattered the most
I purchased an apartment in Element the Quarter. RW were excellent until final stage when approaching completion.It was agreed that I will have a snagging report prepared by a specialized company before completion, and it was my only way to have inspection of the apartment being a foreign investor. The company who was supposed to prepare the snagging report contacted RW agent and was supposed to have a viewing, but then suddenly the snagging report was delayed to after final payment, due to a possibility of "a tenant in situ" which I was not aware of.I immediately contacted RW and asked for explanations, and also asked to have a "check in" report at least, just to evaluate the apartment's condition before completing, but didn't get and response for the last 5 days. I sent a reminder yesterday but no response yet. This really shook my confidence as an investor.It is really unfortunate, since RW were top notch throughout the process until now, and I was really considering further investments through them.
Soli · 27 September 2023
★★★★★ 5/5
TrustpilotWonderful, Responsive Service
Wonderful, responsive follow up in particular by Chloe Walker and Micheal Brailsford. I live and work overseas, the UK property market and all the rules and checks was an enigma to, but Chloe and Micheal followed up and saw me across the line.
Zara · 10 January 2024
Agent replied · 16 June 2024
Thank you
★★★★★ 5/5
TrustpilotWe are pleased to share our experience…
We are pleased to share our experience with Ben Fisher and Heather Wilson from RW Invest and to tell it was more than just 5 stars. Being first-time investors didn’t seem so easy at first but with the help of Ben and Heather we’ve got it to the completion smoothly and without any problems. We can highly recommend them.
Plamen · 16 September 2022
Agent replied · 29 August 2024
Hi Plamen. Thank you, great to hear you are happy with the service you have received.
★★★★★ 5/5
GoogleAdam Burns was an exemplar client care executive. He delivered promptly and accurately without fail. I look forward to the opportunity to work with Adam again in the future.
Salvador · 20 November 2023
★★★★★ 4/5
GoogleOur experience of the service was positive; prompt and efficient. Chloe was particularly superb, chasing up all sides and communicating back promptly, she tied all loose nuts. Will recommend.
Ivan · 20 November 2023
★★★★★ 5/5
GoogleTayla Robert from RW-invest who gave a lot support through my buying process and very helpful anytime when I need support and info from her.
I am sure that I will use her support and help again next time with RW-invest .
Many thanks
Frank
Wang · 18 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
