Reeds Rains, Liverpool reviews

★★★★★ 5/5

Google

Fantastic service , very professional and knowledgeable staff . Oliver and Colin are a great team . Tammy has been amazing , going beyond the call many times . Highly Recomended

Mark · 26 July 2020

★★★★★ 1/5

Google

One of the worst agents you can hire as a Landlord. Unfortunately, Google does not have a rating below 1. They are poor in communication, require a lot of chasing, overcharge, miss important details that cost financial losses to the landlords and do not get back until chased many times. I am speaking as a Landlord. Imagine what the tenants go through? When I put my flat independently on gumtree, I get more inquiries than advertising through reeds rains Liverpool. This is because they don't return or respond to potential tenants queries on time and as a Landlord you don't have that visibility, so you keep thinking that no one is interested in the property. Apart from that, they do not maintain the property well, overcharge and delay payments to landlords. Avoid if you don't want to throw your money away.

Suneel · 28 March 2020

★★★★★ 5/5

Google

Very helpful agency, made finding the right home as stress free and smooth as possible. The staff are all really helpful and nice. The bookings for viewings were smooth, punctual and at reasonable time frames within each other. Callum took care of all my paperwork for my new apartment and has been really helpful with my move in. If there was any feedback to give is to give a slightly faster notice in case of anything important that might come up during the application process, since my move-in was delayed, but I was told a bit late so had to do some last minute planning. Other than that though everything was very smooth and pleasant! Would definitely recommend this agency.

Nagia · 28 March 2020

★★★★★ 1/5

Google

Sooo arrogant on the phone. One of the worst agents out there in Liverpool. I hope you don't have to deal with them. Avoid if possible.

Patrik · 29 June 2023

★★★★★ 1/5

Google

Genuinely awful experience with this company. The people are friendly on the phone but get nothing done. I lived in a flat for a year and things were never fixed. It took 8 months to fix the toilet (in the meantime I had to put my hand in the cistern every time I wanted to flush it) and they never fixed the blinds which were always hanging off. The place was dirty when I moved in (e.g. toenail on the floor as it hadn't been hoovered). They still tried to charge me £150 for cleaning when I moved out which I am disputing.Try somewhere else when renting in Liverpool, these will take up too much of your time.

Jack · 29 December 2019

★★★★★ 5/5

Google

Having put my property on the market last year with a different agent I decided to have a change. I am so glad that I did. Alex has dealt with everything so quickly, efficiently. I've never had to wait more than an hour for a response to an email and all the information is easy to understand. I can not recommend Reeds Rains enough, I just wish I had used them from the very beginning.PositiveResponsiveness, Quality, Professionalism, Value

Alison · 26 August 2020

★★★★★ 1/5

Google

By far the worst estate agency I have ever come across. Unhelpful, cheeky, unprofessional. We have been chasing them for six months to carry out maintenance works to our flat (which is in a very poor condition) and they couldn't care less. Words fail to express the magnitude of their incompetence. We have been paying rent for an allegedly furnished apartment, but that is far from the truth: missing doorknobs, broken chest of drawers, holes in the wardrobe, broken chairs, torn sofa (to name a few). Broken window frames that leak when it rains, light hanging from its wires, kitchen hob in really poor condition, damp in the bedroom and the bathroom. Someone needs to expose these people.

Vasilis · 25 October 2019

★★★★★ 5/5

Google

Everyone is lovely in the branch, and they went above and beyond to make sure we could move in despite some issues with the references, an issue not in their control, which they worked tirelessly to get resolved for us. Small maintenance issue when we first moved in, but they had an electrician out within hours to sort it. Overall a great experience with everyone in the team who are all very friendly and helpful. Maggie, Tammy, Kate and Ian all very nice to deal with putting us at ease as first time renters. We were even greeted with, in the words of Kate, a 'fanfare' when we went to collect our keys.

Joe · 25 October 2019

★★★★★ 5/5

Google

On my 4th house sale over the past few years and my third house move in 12 months so I have had lots of experience dealing with estate agents. Recently I listed a property with Reeds Rains in Liverpool, dealing directly with Steph in their Liverpool office. The service was outstanding, the communication and recommendations I received where right on the money and the property was listed and sold within a 2 week window. The whole process was so smooth and enjoyable. Most days I received a quick update call which really helped me gauge the effort the Rains Reeds had put in to help sell my property. In the past I’ve pulled out of a deal simply because the agent was unresponsive or difficult to deal with. This wasn’t the case with Rains Reeds and I’m looking forward to using there services again.

Andy · 25 October 2019

★★★★★ 1/5

Google

After living in one of the apartments they toke my deposit and add all the problems of the last client on me and tryed to make me pay they are cheap not professional they don’t answer the emails I tried to contact multiple times

Haitham · 27 April 2024

★★★★★ 5/5

Google

I can definitely recommend Tammy Harper Letting Valuation Manager for her excellent service and knowledge.

John · 1 December 2022

★★★★★ 1/5

Google

The staff are lovely but the company's hopeless. Asking for the simplest tasks to be performed was like getting your teeth pulled without anaesthetic. Over a year's tenancy I think the two months it took them to fix the shower and toilet is up there with the worst of it.

John · 5 March 2018

★★★★★ 3/5

Google

Staff are friendly enough, however issues with communication. Was told an incorrect time for my viewing, meaning the estate agent was waiting at the house for me and I was made to feel as though I was late. Day after viewing I called the office to follow up - I was told they had already spoken to my partner so he would be able to give me any details. Spoke to partner - he hadn't been contacted at all.

Erin · 29 November 2019

★★★★★ 5/5

Google

Working two weeks of putting my flat on the market, a buyer had agreed to purchase. Once the first lockdown finished, Alex took over my case and did everything in her power to make the transaction as smooth as possible even though it was a slow sale due to circumstances out of her control. If Alex, Justin or Jack are handling your file, you know you are in good hands.PositiveResponsiveness, Professionalism

Simon · 24 October 2021

★★★★★ 1/5

Google

The service provided for landlords is certainly not up to par. They failed to collect several months rent from my previous tenant. In addition, they failed to notice that the tenant was in fact paying 100 pounds less every month for half a year. They then renewed the contract for the tenant at the "discounted" rate. When the tenant moved out, the property was 'cleaned', but the cleaners did not note that food was left in the freezer resulting in a fly/maggot infestation, and of course the entire fridge/freezer unit had to be replaced. All this, and not even an apology, nor any sort of explanation from the management. They won't even give you a discount on the management fee, nor bear any of the costs for their incompetence. In addition, emails regarding repairs to the property always seem to be sent on Fridays. One has to wonder if this is so that their contractors can charge more for working over the weekends. Overall I'm exceedingly unhappy with the service they have provided.

Maximillian · 25 October 2018

★★★★★ 5/5

Google

After 4 years of living at a property in Liverpool managed by Reeds Rains, I only have positive things to say about their service. Although there were communications difficulties in the early stages of tenancy, those have now all disappeared and the staff at Reeds Rains are prompt, helpful and understanding to assist with any query or problem. In the last year especially, they have made living at our flat incredibly easy. Recently, we were assigned Chris O'Leary as our property manager and he has been proactive and supportive in all our dealings with him. We couldn't recommend him more.

Alex · 25 October 2018

★★★★★ 1/5

Google

The WORST agengy, poor service. Absolutely to stay away from them. Could write a full book about my bad experience with them. They lie to their customers and deal with their job in unprofessional way. JUST STAY AWAY FROM THEM if you are rentig or selling.

Sandro · 25 October 2019

★★★★★ 5/5

Google

Excellent and professional service from start to finish from everyone at Reeds Rain but particularly Maggie.

Tracy · 29 July 2022

★★★★★ 5/5

Google

Annie & Leighton have been fantastic and very supportive throughout the move-in process, I have autism and they gave me extra assistance - this is above and beyond - thanks so much.

Anthony · 2 October 2024

★★★★★ 1/5

Google

The worst customer service we have ever received, this place really is a joke of an estate agents. We had rented through City Residential for a year with no problems, then our landlord decided to change to Reeds Rains City Residential Liverpool in Dec 2015, and that when all the problems began. We received a letter notifying us that we were late on the payment, we advised them that we wished to keep the payment on the same date as at our previous estate agents and the payment was not late as we paid on a later date, they said they would change this date. The next month we received another letter advising us the payment was late, yet again we contacted them- and no payment date change had been made, they also complained about the lack of reference number on the direct debit details we made yet me never received any correspondence from Reeds Rains to let us know this reference number? We then received another letter, stating that we had completely missed a months rent- which we hadn't. It then took 2 months of phone calls- and the same answer that they will get in touch with the accounts team and call us back- of course they never did, time and time again. Despite bringing in proof of bank statements to show when the money was transferred and also a statement from our previous estate agents that all our payments were up to date up until we were transferred over, they were unable to give us an answer. Finally after two months they then agreed that a mistake had been made on their part and we was up to date. No apology. We then had constant inspections every 3 months- which we found utterly unnecessary having two a year with the previous agents. It was also laughable that when the inspector came around he complained that we hadn't replied to an email that he'd sent to arrange the inspection and then had to call us, yet at the end of the inspection he slipped up by asking for our email address as he didn't have it? After another year of living in our flat in Liverpool City centre we decided to move a little further out. We saw a few potential places, two of them being with Reeds Rains, my partner wanted to look elsewhere but we decided to give it a chance. We organise a week in advance on a day we were both off work to go view the place, we waited 20 minutes- no sign of the agent- we called and they said he'll be there in 10 minutes- but would be like to re-arrange- we said no we'll wait- they seemed annoyed at this. After waiting 45 minutes the agent turned up. Gave a half hearted apology, then attempted to show us the property- he started going up the flight of stairs until we informed him that it was in fact a ground floor apartment that we'd come to see, he also didn't know which door was the flat we were going to view? It really was a joke. After this experience, I then cancelled the other viewing, to then receive a phone call on the day of the cancelled viewing to ask where I was? When we finally moved out and gave 1 months notice we received no confirmation that the email had been received, which lead to another phone call. When we moved out we were again accused of missing a payment. It took another month after we'd moved out to get this sorted. So of course our deposit was then delayed being refunded by over a month. All because of the complete incompetence of the staff. The place really is a joke and I really don't know what they do all day in this branch, as they're clearly not returning phone calls. We were also in a group email with our landlord to sort out the 'missed payment' which he agreed we didn't owe, and he was complaining also about their lack of correspondence and action taken on getting the flat advertised for new tenants. We had nothing but problems with this agent and it has been a breath of fresh air dealing with our new estate agents as 1. they answer the phone and 2. they do things when they say they will!!!!!

Adam · 25 October 2017

★★★★★ 1/5

Google

Honestly the worst experience with an estate agent I've ever had. It took weeks and weeks past the point of the deposit amount to be returned for them to actually do it, making excuses like the money "bouncing", the accounts department not being in, and other shoddy excuses. They say they'll call back and never do, and do not show any regard or care for your needs. Throughout the tenancy we reported issues with the flat and reminded them in several email, all to no avail and our emails were mostly ignored. They're incompetent, they lie to you rather than admit the mistakes they make and are just looking to hold your money for as long as possible to sort their cash flow problems. AVOID - I wish I could give 0 stars.

George · 25 October 2017

★★★★★ 1/5

Yell

Non-existent customer service.

Really awful estate agents. Accused us TWICE of completely missing a payment. They have a separate accounts team in another city which you are unable to contact directly to sort out issues- you're told they will contact them and call us back. We never in the year dealing with Reeds Rains received a call back- and we made ALOT of phone calls due to their completed incompetence! I honestly don't know what they do all day to justify the fees they charge landlords. We tried to give them the benefit of the doubt when moving elsewhere as we saw a suitable property that was unfortunately managed by them. The agent was 45 MINUTES late to the viewing- gave a half-hearted apology and then proceeded to climb the stairs to show us the flat- when it was a ground floor property that we came to see. Over a month to receive the deposit. DISGUSTING CUSTOMER SERVICE!

KatieB-172 · 21 September 2017

★★★★★ 5/5

Google

MAW Electrical would like to thank Abi - for an excellent and very professional service she provides Very helpful and a pleasure to work with .

JC · 26 July 2020

★★★★★ 5/5

Google

The lettings team at Reeds Rains have been brilliant at finding me a tenant quickly in a usually quiet month in January. They provide a professional efficient and friendly service. Tammy especially has been fantastic! She is great at her job and is always prompt at replying to my emails and queries. I would highly recommend them.

Antoinette · 1 March 2023