Move Residential Liverpool reviews

★★★★★ 5/5

Trustpilot

Jenni Mitchell from Move Residential…

Jenni Mitchell from Move Residential provided an excellent service..she made it easy to work with her and I found her extremely approachable and professional. Thank you Jenni

Linda · 18 August 2022

★★★★★ 5/5

Trustpilot

Sell with the best!

The team at Move Residential are friendly, professional and efficient. They made our experience totally stress free. They know the market really well and were able to achieve a very fair deal smoothly and quickly. They organised viewings and kept us updated throughout the whole process. Would highly recommend!

Eleanor · 27 June 2024

★★★★★ 5/5

Trustpilot

Selling our home

We interviewed 3 estate agents and Adam from MoveResidential was heads and shoulders above. On time for the appointment, very knowledgeable about the market and explained the process very well. From signing the contract to getting an offer we were kept informed on a regular basis. When we rang we always got great service from Alec, Liam or Gethin and a response that answered our query. We would highly recommend MoveResidential to anyone selling their house.

Angie · 25 May 2022

★★★★★ 5/5

Trustpilot

I would like to thank all the staff at Move Heswall for an excellent service

I would like to thank all the staff at Move Heswall for the excellent service they provided from start to finish during the sale of my mothers property. They provided regular updates regarding viewings and offers, and when a sale was agreed the sales progression team continued to provide updates and maintained communication between all parties in the chain. This is the second time we have used Move for a house sale and would highly recommend them to others.

Martin · 22 December 2021

★★★★★ 5/5

Trustpilot

Professional

We have just bought a house with Move Heswall. Very professional team. Jenni kept us up to date throughout. From a buyers perspective we were impressed.

GS · 17 August 2022

★★★★★ 5/5

Trustpilot

Great service from start to finish

Rosie at Move Residential was an absolute star in handling our house purchase. She kept us informed at every stage of the process and helped negotiate a very long and difficult chain with ease. Move were so helpful - would definitely be happy to work with them on any future purchases.

Emilia · 19 March 2021

★★★★★ 5/5

Trustpilot

An excellent Estate Agent!

The MD of Move Residential personally handled the sale, accompanying viewings. After we had an accepted an offer, the team monitored progress throughout and the MD again intervened when the purchaser's solicitor proposed to slip the completion date and his intervention ensured our sale and new property purchase were successfully completed on the same day as planned. All in all, very impressive.

Mr · 8 September 2023

★★★★★ 5/5

Trustpilot

THE EXTRA MILE LOUIS

Found You staff very willing to help, up close & personnell very good. A seperate mention to Louis who was really helpful in every way, well done Louis you went the EXTRA MILE.....

Brian · 14 February 2025

★★★★★ 5/5

Trustpilot

So helpful to First Time Buyers

When we went into the process of buying a house we had so little idea of what was involved. After dealing with some very difficult estate agents just to book viewings, once we did have an offer accepted we quickly realised how fortunate we were that our future property was being sold via Move.Special mention for Jenni who has always responded to all our queries promptly and generally just been a delight to communicate with.

Karen · 30 May 2022

★★★★★ 5/5

Trustpilot

The guys at Move Residential made the…

The guys at Move Residential made the whole process so transparent and easy. They were very supportive and also very knowledgeable of both the area and their client base which made the whole process run very smoothly. The suggestion of conveyancing solicitor was top rate and I cannot fault any part of the supporting process

Steve · 18 July 2019

★★★★★ 5/5

Trustpilot

Lee Welch from Move Residential was…

Lee Welch from Move Residential was absolutely fantastic. He worked hard to find us a mortgage and one which suited us, he was prompt and you could also tell that he actually cared. This made finding a mortgage much less stressful for us. We cannot thank him enough. Move Residential also made the buying part easier, putting us in touch with KMC solicitors. Overall, sale currently going through but very pleased.

Amanda · 15 October 2022

★★★★★ 5/5

Trustpilot

House sale

I am very happy, with the way Mr liam Mummford, Has communicated with me, on all the aspects regarding my house viewings, and future sale. Many thank Liam.

Marina · 25 February 2022

★★★★★ 1/5

Trustpilot

Poor level of service

We have dealt with probably 8 different estate agents in the area over the past 6 months whilst trying to buy our first house and unfortunately Move Residential have been shocking.We booked and completed a viewing of a house which was fairly painless. We found out from the owner during the viewing that the house was to be listed with another agent the very next day as they weren't happy with Move. We loved the house so put an offer in just below asking price after the viewing around 4pm as the owners were keen to sell quickly.The following day, Move required our offer to be "qualified" by an independent business (who oddly enough works in the Move offices). This was completed the day after the viewing. Then it all went quiet. We called the next day as we had no update or info. I even informed we were willing to increase the offer to full asking price. During this time and the next day the house was listed and sold by the other estate agents within 48hrs. We knew this as we spoke to the new agents who confined the house sold straight away.2 days later we still had no update on our offer from Move since it was qualified. Move haven't even called us back to inform us that the offer was not accepted, or that the house has now been sold. I called Move a few days after and spoke to the guy dealing with us and he had no update on the offer stating he couldn't get in touch with the owner. What a joke. We already knew the house was already sold with another estate agent.About 8 weeks later this house is still on the Move website and with Move on Rightmove with no mention of under offer or sold. I called and asked if they were taking any viewings. The guy said he didn't know so I explained weve already put an offer in on this house and heard nothing back and were very disappointed with the experience.He said he would investigate this and call back. Guess what... Of course nobody ever called back.Trying to buy a first house through them was a bad experience. I feel it we waited an extra day and booked the viewing with the new agents and offered asking we may have been successful. We now understand why the vendor moved to another agency. Surely having our offer on the table that has been verified by yourselves with all of our personal information and documentation sent and verified... we should have much received much more complete service experience, at the very least a phone call update on the offer. Heck.. Even an email saying 'not successful' would have done.

Tom · 28 June 2021

★★★★★ 1/5

Trustpilot

Poor customer service.

Called about viewing a property that was listed with Move Residential. I was told great and they would call the vendor to arrange. I was super keen to see this property so I informed them that I could see it at anytime and was flexible around the sellers. Another day passes so I called them back and they told me the house was sold. I understand that the market is booming at the moment, which is great for estate agents obviously. I do feel however that customer service has just gone out of the window when you don't call a potential buyer back - really poor.

Heather · 4 June 2021

★★★★★ 5/5

Trustpilot

My flat had previously been on with…

My flat had previously been on with another estate agent for eight months with only a handful of viewings in that time. On changing to Move Residential, I had an offer within two weeks. Move Residential were proactive and driven. They were professional and I would recommend them to anyone wishing to sell their property.

Kate · 31 January 2019

★★★★★ 1/5

Trustpilot

Absolutely awful service from the sales…

Absolutely awful service from the sales team in allerton. To date now, I have tried to arrange 7 viewings with them for different properties and they never call you back. When I see a house I like and their names is attached my heart sinks. They are just shocking! One of the houses I wanted to see, and was considering putting an offer on, they never called back and it’s now just been reduced! I would never put a house up with them.

Nicola · 22 May 2021

★★★★★ 5/5

Trustpilot

Professional and honest people

Move Residential are a very competent Company and were a pleasure to deal with. Always patient and helpful when we spoke on the telephone. Polite and never pushy. They showed me that they were constantly proactive and strategic during the time my house was on the market. I completed today and am very happy!

JPWirral · 28 March 2019

★★★★★ 2/5

Trustpilot

Poor/mixed experience overall but friendly staff

I had a mixed experience of Move Residential. Several times I left messages and no-one called me back, which led to a long delay in progressing the purchase of a house. They also said they'd relayed some information to me which they hadn't. I think they were very busy at that time with staffing issues but it was very frustrating. When we viewed the property for a second time we were unable to gain access to a specific area that we had requested access to in advance and the surveyor was also unable to gain access to (again we did ask for access during the survey). When I did manage to speak to staff the service was usually helpful, polite and friendly. But ultimately, I was frustrated by the experience as a whole and would not use them again.

Lynn · 12 March 2021

★★★★★ 5/5

Trustpilot

Pro-active estate agency

Move Residential were a pleasure to deal with from the viewings to completion. We had no issues with organising viewings for the various properties we wanted to see, or when our offer was submitted. They were pro-active throughout the whole process, dealing with all aspects, including solicitors and helped our sale go through smoothly.

Liza · 5 February 2019

★★★★★ 5/5

Trustpilot

Selling and buying

Omg they were amazing always there on phone liam and jen, jen you certaintly know your job through all my tears and concerns she was so professional and calmed me down i would 100 percent recommend move to anyone this was no easy job for them believe me oh and thanks for all the juice !!!! Xxx

Mrs · 27 October 2023

★★★★★ 5/5

Trustpilot

Amazing Team

Wow, absolutely fabulous. From Jenny to Jenni in sales progression who were so knowledgeable and helpful during my many meltdowns..thank you. To Liam putting up with our many viewings.. thank you too. Alec and all the team were amazing and calmed me down when I thought about giving up moving. Thanks guys would highly recommend you.

Janette · 9 November 2023

★★★★★ 5/5

Trustpilot

Great experience as a seller

Very happy with our experience as a vendor with Move Residential - Jack handled our sale and he was great at keeping us updated and informed at all stages and it enabled everything to progress swiftly. After a disappointing experience with a local rival estate agent, it was great to have Move Residential take it on and just make it happen.

Liam · 9 June 2023

★★★★★ 5/5

Trustpilot

Great friendly service

Great friendly service; took some fantastic pictures of our property to help with the sale; helped with the negotiation process and ultimately in the end sold the house! Id say I would use again, but we've found our dream home so never moving again....!

Paul · 14 June 2024

★★★★★ 1/5

Trustpilot

Clean your properties you might get more interest.

I viewed a property with this company. The house looked completely different to the photos. The garden and yard was disgusting rubbish everywhere and overgrown garden with weeds. The pictures looked glossy like they had done it out all nice and pristine but when I viewed the property it looked well lived in. The windows and front door looked like they hadn't been cleaned for years. The rooms looked way smaller than in the pictures. It's like they used a wide lens camera to make it look bigger. I felt as though I was rushed when I viewed it as someone else turned up to look at it. I was only there 5 mins. The agent seemed keen to get rid of me. The house was well overpriced for the size and state it was in. Very poor service would not recommend.

Mrs · 18 March 2020