Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA league above the rest!
I wouldn’t dream of using another agent again. After being on with Venmores for months with little to no communication, Move Residential restored my faith in estate agents. They were so proactive in marketing my house, not just on Rightmove and Zoopla but across their own Social Media. We had top quality applicants lined up and solid offers on the table within a week.Thanks so much to the entire team!
Charlie · 27 February 2020
Agent replied · 15 June 2024
Hello,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
★★★★★ 1/5
TrustpilotMy experience was not positive in any…
My experience was not positive in any way. After an initial viewing in November 22, the potential buyer stated that they were looking to downsize to a house with a large kitchen. The house I was selling had a very small kitchen. The viewing was a total waste of everyone’s time albeit it only lasted 5 minutes! For the next 7 months I did not hear one single word from Move Residential on Allerton Road. I was told the house was on “premium listing” whatever that meant. However the marketing material that they distributed in the area, through the door of my son’s home who lives nearby, did not feature the house I was selling! I’d hate to know what the non “premium” service entailed. When they eventually got in touch, seven months later to say they had a second viewing I asked David where they had been for 7 months? He said he’d “look into it” - I told him I wished to take the property off the market with them as I felt they were not doing their job particularly well to say the least. David did not disagree to be fair but he stopped answering his mobile. ( 4 unanswered call despite voice Mail being left) I was only calling to ask why the house was still on their website and to chase them up about getting the sign removed! The new agent costs less, has arranged 2 viewings already and answers the phone! I cannot recommend any aspect of my experience as a seller with Move Residential on Allerton Road.
Greg · 26 June 2023
★★★★★ 5/5
TrustpilotA positive experience compared to other…
A positive experience compared to other local estate agents - Jen who's our Sales Progression is really lovely and always accommodating.
Tom · 26 May 2020
Agent replied · 15 June 2024
Hello,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotSmooth Sale and purchase with Move Residential
My house was put on the market on the Friday and I had my first SEVEN viewings the following afternoon and another two on the Sunday. By the Monday I had an offer on my house and I had put an offer on a house up for sale with Move Residential.I found the staff to be friendly, professional and efficient and I moved into my new home in just under 8 weeks.
Mrs · 8 February 2019
Agent replied · 15 June 2024
Hi Mrs Stewart, Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future! Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotGreat agent
Good sales process throughout, but special mention to Jenny, who without, the property I was buying certainly would not have gone through. Patient, pushy (when needed) & positive! Would and will use again.
MG · 9 May 2023
★★★★★ 5/5
TrustpilotMove Residential stuck to the task - and delivered!
Move Residential stuck to the task over an extended period, enabling us to sell at a very satisfactory value. It was a very difficult house to sell, being a period residence of considerable scale. The solution was innovative and well constructed. The team kept introducing prospects, kept us at the forefront of the market and never lost faith that we'd achieve a satisfactory outcome and, thanks to their efforts, we did.
David · 23 March 2019
Agent replied · 15 June 2024
Hi David, Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future! Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotAlex and Gethan
Alex and GethanMove Residential sold my property very quickly. I found them extremely helpful at all times throughout the whole process. From the photographs (taken by Curtis) which were brilliant to arranging viewings, to the sales progression Jenny who kept me up to date with the process.When my first sale fell through they were really supportive and sold my house again within weeks.I would highly recommend them to anyone.
Mr · 25 January 2020
Agent replied · 15 June 2024
Dear Mr Ratcliff,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotWhat a team the Heswall branch are.
What a team the Heswall branch are.From initially listing my property with Move Residential to completing the sale, there was always somebody to talk too, whether it be feedback from a viewing, property enquiries from a prospective buyer, or progress of the sale.The team were always friendly and polite, and nothing was ever a problem.A lot of businesses could learn from this.
K · 5 October 2021
Agent replied · 15 June 2024
Hi there,Thank you so much for your fantastic feedback on our Heswall team. We really appreciate your comments regarding our proactive customer service, and are pleased to hear you felt supported throughout the whole process. We wish you all the best in the future!Kind regards,Move Residential
★★★★★ 1/5
TrustpilotPoor Communication & Professionalism
Very poor communication and customer service! Constantly having to chase and I was past around several members of staff. Told on several occasions emails would be sent, or I would be called back with a response, which never happened. Regrettably this was a real waste of time, as some of the properties they listed looked to have some real potential.
Nathan · 22 January 2022
Agent replied · 15 June 2024
Dear Andrea, Thank you for taking the time to leave a review. I'd welcome the opportunity to discuss this matter with you further and also find out which branch you have had this experience with. As you can appreciate, we get a lot of fake reviews, generally from local competitors, and ones that are non-specific and vague sometimes come across as such. My number and email address is below if you wish to discuss the matter with me in more detail. Alternatively, please reply to this post.Kind regardsNeil ScottSales Director07584 212286neilscott@moveresidential.co.uk
★★★★★ 5/5
TrustpilotOutstanding service
We purchased our new home through Move and I can honestly say Antony in the Heswall office went above and beyond providing excellent communication doing his upmost to get a long chain completed. Outstanding service thank you.
Miss · 14 June 2025
★★★★★ 5/5
TrustpilotA great experience
I have been dealing with Jack on the purchase of a property. In this market, it can be stressful but Jack made things very straightforward and the negotiation was concluded quickly with no nonsense. Thanks Jack, I wish there were more like you!
Karen · 22 February 2022
★★★★★ 5/5
TrustpilotMove residential
Louis Downey, a lettings negotiator at Move Residential, proved to be an invaluable asset during my search for a rental property in Allerton. As someone returning to the area, I was initially apprehensive about finding the right home, but Louis quickly put my concerns to rest.
Grant · 13 February 2025
★★★★★ 5/5
TrustpilotIt is that time again to remortgage our…
It is that time again to remortgage our dream home which we found at move residential almost 5 years ago and we spoke with Dave Goulding the mortgage advisor who did such an excellent job the first time around we book in to see him again to get advice regarding a remortgage. Excellent advice and Thank you. I would recommend this team to everyone
Olwen · 15 April 2024
★★★★★ 1/5
FacebookAbsolutely shocking communication from the Heswall branch they are a joke for two weeks trying to find an update for a purchase we are making to not getting one phone call back or being told I don’t know anything about it and having the phone put down, I can see why we don’t purchase any of our investments with this circus
Jim · 29 June 2021
Agent replied · 22 February 2025
Hi Jim,
Thank you for taking the time to provide feedback on your experience; we appreciate the opportunity to review, reflect and improve on our services.
We understand Jenni in our Sales Progression Team has been in touch with you this morning regarding your purchase and also discussed the conversation you had last week with one of our agents. We hope this has clarified the situation for you.
Regarding your comments about the phone being put down, this is, quite simply, something our team would not do in any circumstance, and we can only presume there was poor signal or a technical issue - for this we apologise.
If you would like to discuss anything else please feel free to contact us directly on 0151 342 0999. We wish you all the best.
Kind regards,
Move Residential
★★★★★ 1/5
TrustpilotWouldn't give any stars if possible
Absolute sham of a company, taking holding fees is the new norm of standard charge for letting. Took a decent amount of me to be told a few hours later I'm not getting the property or my money back.chris the agent is polite until you transfer money after that he reverts to short abrupt e mails that are few and far between.AVOID!!
Howard · 9 April 2021
Agent replied · 15 June 2024
Hi Jason,We are sorry to hear that you have been having a difficult time. Our team has been in touch to explain why your request to let did not proceed as planned; we hope this has clarified the situation for you. If you need any further help, please feel free to get back in touch.Best wishes,Move Residential
★★★★★ 5/5
TrustpilotExcellent service for sale and purchase
I couldn’t recommend Move Residential more, they were professional but also personable from the date of valuation up until the day of completion. They handled both the sale of our property and the onward purchase of our future property, and the customer service was excellent each way. They always responded to calls and emails and ensured everything was progressing as it should.
Katherine · 6 April 2021
Agent replied · 15 June 2024
Hi Katherine,Thank you so much for taking the time to write a review and for your fantastic comments regarding our customer service. We really appreciate your feedback and wish you all the best in the future!Kind regards,Move Residential
★★★★★ 5/5
TrustpilotJen and the team at Move Residential…
Jen and the team at Move Residential have been absolutely fantastic, every step of the way. I couldn't be happier!
Ben · 9 April 2019
Agent replied · 15 June 2024
Hi Ben, Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future! Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotI could not be happier with the…
I could not be happier with the support, advice and service provided from the team at Move Residential. I switched from another agent and it was the best decision I made. They were friendly, knowledgeable and kept me updated on everything thoroughly. I would never hesitate to recommend them, and look forward to using their services again in the future. If you want a friendly hardworking team to see you through your move, then this is the team.
Linda · 11 April 2023
★★★★★ 1/5
TrustpilotUnbelievable
Unbelievable! Second time we have booked a viewing with move both times double booked!! Agent showing us around ill prepared. Couldn’t access property at first. Didn’t have alarm code. So alarm went off. Property £750,000 expected better service. Two of us looking round unbelievable. Decided not to proceed. Never again. Advice to sellers don’t use move!
Liz · 14 February 2022
Agent replied · 15 June 2024
Dear Liz, Thank you for taking the time to leave a review. Having spoken with our accompanied viewer, who showed you around the property yesterday, I think that we need to explain to you what happened. Unfortunately, we were never given an alarm code by our vendor when we took the property on so didn't have this available upon entry. Apologies that this happened - I appreciate that this isn't ideal when you enter a property and you are trying to look around.In terms of the double booking, this was completely out of our control and in fact, wasn't actually double booked. The other viewer was/is actually booked in for today and 4pm and not yesterday. Despite him having received an email confirmation with the time for today confirmed, he turned up yesterday. He didn't live locally and insisted he viewed the property. We don't feel that turning him away, despite his error, would have been in our vendors best interests. Having looked at your applicant profile, I can see that this is the only property that you have actually viewed with Move Residential. When you initially registered with us back in July 2020, you were booked in to see a property in the same development and you didn't actually turn up to the appointment that you had made, so it must have been another estate agent where you have been double booked. Given the nature of the market at the moment and how busy not only ourselves, but other estate agents are, sometimes there maybe more than one person viewing a property at any one time. If you wish to discuss the matter further then please do not hesitate to contact me on the number below. Kind regardsNeil ScottSales Director
★★★★★ 5/5
TrustpilotKurt and his team were super helpful…
Kurt and his team were super helpful and professional from start to finish. Cannot recommend them enough. Thanks guys
Liz · 5 February 2019
Agent replied · 15 June 2024
Hi Liz, Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future! Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotExcellent service
Jenni in the sales progression team at heswall has been absolutely amazing. From start to finish she has made our (rather bumpy) journey great, she’s always available with advise and support to keep us calm and get us through! We can’t wait to start our new life in our new home and it wouldn’t have been possible without Jenni’s help!
Tim · 13 May 2021
Agent replied · 15 June 2024
Hi Tim,Thank you for taking the time to write a review. We are so pleased to receive your fantastic feedback and will pass on your thanks to Jenni. It’s great to see that we were able to make your move as stress free as possible, and we wish you all the best in your new home!Kind regards,Move Residential
★★★★★ 3/5
TrustpilotMy house was sold within 4 days of…
My house was sold within 4 days of putting it on the market, but like most estate agents with people in a chain it’s the purchasers and buyers who do the ground work and pushing to create a move date happen, had to keep calling move residential on a regular basis to find out the latest situation as they didn’t keep us Upto date on matters
Ronnie · 19 June 2019
Agent replied · 15 June 2024
Hi Ronnie,Thank you so much for taking the time to review us. We appreciate all feedback, it’s an informative aid in helping us grow and improve. Should you wish to discuss this further, please do not hesitate to contact us on 01517346722.All the best,Team Move Residential
★★★★★ 5/5
TrustpilotMove Residential
Move Residential have been great from start to finish, we had viewings before the house went online and it sold in a flash for more than the asking price. All staff are friendly and professional, they provide a first class service for extremely reasonable commission. If we move again in the future we wouldn’t consider anyone else and we recommend them to everyone we know.
Hannah · 4 October 2019
Agent replied · 15 June 2024
Hi Hannah,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotVery happy with the service from move…
Very happy with the service from move they have kept me informed at all stages of my sale.Racheal has pushed the sale along weekly chasing all relevant parties. I have used move several times over the past 5 yrs & I will continue to use them for the future
Alison · 9 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
