Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGot our sale and purchase over the line against all odds
Sold and purchased house with Moveresidential during lockdown.The lads in Sales alll work really hard and give great advice to help us acheive our sale for a good price and help us get our offer accepted on our purchase as quickyl and stress free as possible. Alec in particular is worth a name check as being someone throughout who kept us informed and reassured and brokered the agreement of us buying our dream house like a real Pro!!Of course the buying and selling is the fun bit it's at completion when the stress starts!!The only reason it ended up getting over the line was the hard work and dedication of Jen in completion.Kept our buyers informed and reassured throughout also helped marshall our overloaded and less than competent solcitors into doing their jobs.At the most stressful of times it was great to have such a competent estate agent in Jen to keep everything moving.I do think if there was such a thing as estate agent top trumps Jen's card would be the one you make sure you always deal to yourself before a game begins. Her level of friendly banter is top drawer also!!Well done move keep up the good work!!
Peter · 25 January 2021
Agent replied · 15 June 2024
Hi Peter,Thank you very much for taking the time to write a review and for your excellent comments. We really appreciate your feedback, especially regarding Alec and Jen, and wish you all the best in the future!Kind regards,Move Residential
★★★★★ 5/5
TrustpilotPerfect all round experience
After taking the plunge to move we decided to use move residential to sell our first property. All stages of the process were made straight forward and stress free, its a credit to all the team and shows their professionalism and expertise.I was recommended solicitors and used the in house mortgage advisor who found me a great deal. Jenni in sales progression was exceptional and worth a special mention!I couldn't recommend the overall service any more if i tried.
Natasha · 12 April 2021
Agent replied · 15 June 2024
Hi Natasha,We are so pleased to receive your fantastic feedback, and will pass on your thanks to Jenni. It’s fantastic to see that we were able to make your sale as stress free as possible. It was a pleasure working with you and we wish you all the best in the future!Kind regards,Move Residential
★★★★★ 5/5
TrustpilotWorking with move residentials was an…
Working with move residentials was an absolute pleasure! They were incredibly professional, knowledgeable, and responsive throughout the entire process. They understood exactly what I was looking for in a home and helped me find the perfect fit within my budget. They kept me informed every step of the way and made what could have been a stressful process feel seamless. Thanks to their expertise,explained processing.
Sonia · 17 December 2024
★★★★★ 5/5
TrustpilotBrilliant service.
The Move Residential team in Heswall were a pleasure to deal with. I would not hesitate in recommending them to others. In particular, Alec was extremely helpful and kept me up to date at all times.
Sarah · 8 February 2019
Agent replied · 15 June 2024
Hi Sarah, Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future! Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotThe middleman
In every transaction, a middleman is essential to ensure the deal goes through. In my own experience, I’ve once again found this to be true. Move Residential and their team successfully navigated an incredibly complex deal, one fraught with legal challenges and stubborn personalities. I had almost lost hope, but thanks to their persistence, they managed to get it over the line. I truly appreciate their effort, thank you
Mr · 23 October 2024
★★★★★ 4/5
TrustpilotEfficient and professional throughout
Move residential have been great from the start; from initially when Will helped us with the finer points of putting our house on the market and then when we sold Holly dealt with anything we asked efficiently and professionally. Both Selling & buying through move residential during covid was more complex and going into the unknown but Holly helped us in any way she could and we are really grateful. The only downside is reduced staffing at weekends so difficult to get hold of staff in the office & voicemail often full so no capacity to leave a message but would respond to emails on Monday as quick as they were able.
Sarah · 31 August 2020
Agent replied · 15 June 2024
Hello,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
★★★★★ 1/5
TrustpilotNot a great experience
We have been in touch with a range of estate agents through our house search, but would not choose to buy a house through move residential. Had a good experience with other estate agents but had an offer accepted on a property move residential were the agents for and it took them 3 weeks to take it off the market, and were quite stand-offish when we called to ask if it could be marked as under offer. We were also told by them that it ‘wasn’t their job’ to know if the driveway to a property was included within the sale. We also went to booked viewings that move residential didn’t turn up to. Personally I would not consider buying a house through them following our previous experiences.
RLP1 · 28 August 2020
Agent replied · 15 June 2024
Thank you for your review. Our procedure is to mark any property as ‘under offer’ once we have full proof of funds from a buyer who has had an offer accepted on a property with us. With this in mind, I’m very surprised that you say it took us 3 weeks to do so on the property that you purchased with ourselves. The only exception to this is if our client has specifically requested that the property remains as ‘for sale’ for a period of time, usually until a buyer has committed to the sale financial and has had a mortgage valuation booked in. In terms of the driveway, I find this very hard to believe that this is something that was said to you. This is something that is always checked with our client before we start to actively market a property. The information that we received from our client may not have been accurate but with the likes of shared driveways or parking in leasehold buildings, apartment and flats, this is always checked beforehand. Unfortunately, we don’t know which property you are referring to and you haven’t provided a name or any contact details on your review so I can’t look into your claims any further. I would welcome the opportunity to do so, so my contact details are below if you would like to get in touch with me directly. Neil Scott Sales Director07584 212286neilscott@moveresidential.co.uk
★★★★★ 5/5
TrustpilotHelpful and professional.
Jen was an absolute star from start to finish, helpful and professional. No query was ignored and all problems were solved as soon as possible with frequent updates.
Pete · 29 June 2021
Agent replied · 15 June 2024
Hi Pete, Thank you for your feedback - we are so pleased to hear you had a great experience working with Jenni. We shall pass on your thanks and wish you all the best in the future!Kind regards,Move Residential
★★★★★ 1/5
TrustpilotPoor customer service received as a potential Buyer
I tried for 2 weeks to get some very basic information about a property for sale. Despite using several communication channels (e.g. the Rightmove website, direct messaging on their website, Facebook Messenger, telephone calls and email) I did not receive a reply to messages, emails or phone calls. Totally unprofessional and does not operate by their slogan on their Rightmove banner:"100% focused on customer satisfaction" OR the "sterling" service they say they provide on negative reviews!I'd agree with a previous review that stated: "This company is either thriving and can turn down business or is run very badly".We were really interested in the property for sale, but the non existent customer service has just put up barriers to enable us to buy a house from this agent.
Dawn · 7 July 2020
Agent replied · 15 June 2024
Dear DawnYou spoke to myself over the telephone last Wednesday 1st July with regards to the property you are referring to you. I explained to you at the time that I would need to try and get in touch with the vendors to obtain the answers to your questions, but they hadn’t been getting back to us for months and we assumed that they were no longer interested in selling the property. I subsequently left a voicemail for the vendors and they did not return my call. I called them again on Friday 3rd July and I still did not receive a response. I called them again yesterday and I have now managed to eventually speak to them. I would be happy to answer the questions you had regarding the tenure of the property. However, the vendors are considering taking the property off the market due to the events of this year and a delay with their onward purchase, which is another new build property that has not been constructed yet. Please let me know when you are available and I would be happy to discuss further over the telephoneKind regardsAlex HattonSales Manager
★★★★★ 1/5
TrustpilotDon't trust them!
My experience as a buyer has been very poor - they are one slick and sick (in a bad way) sales team. Do not trust them. They are 100% in it for their own gain. They played a cunning game with me once I had made an offer at asking price. They didn't return my calls, when I did get hold of them they kept telling me there was yet another higher offer. They sent me an email confirming the vendor would take the house of the market if I matched the current highest offer only to tell me the next day that my bid did not match the latest highest bid. Such a bad experience. If you want to feel played this is one way to do it
Mongrel · 19 June 2020
Agent replied · 15 June 2024
Dear Olivia, It was good to talk with you earlier today. I hope that my explanation surrounding the circumstances of the property in question alleviated the concerns that you had. As I mentioned to you, due to the extremely high level of interest that we have received on this property, the landscape has changed daily and even hourly at times throughout the course of the last week since you made your original offer on Friday 12th June and as it stands, there are 3 higher offers than yours on the table that the vendor is currently considering. Earlier in the week, the vendor did confirm to us that if you went to a certain figure, because of your favourable situation, he would accept the offer. However, things changed very quickly when a higher was subsequently tabled by another buyer. Due to the nature and the complexity of this particular sale, the vendor had to refer the new offer in writing to a solicitor who is looking after the estate of his deceased relative, who then in turn needed to pass this onto another executor. As you can appreciate and unlike usual sales where vendors can make fairly swift decisions when offers are made by buyers, decisions about offers do take time to make and there are numerous factors to consider, such as beneficiaries to the estate of the deceased. As I also mentioned during our telephone conversation earlier this morning, we do not stand to gain in any way by pushing or forcing the price up on this particular property as we are charging this particular vendor a fixed fee and one that is not based upon the percentage of the eventual sale price. Our job, as it always is, is to get the best possible price for our client and this has always been on the forefront of our minds. I feel as though we have acted with the integrity that we should do in these situations and I can confirm to you that at every stage of the process, the vendor has been aware of all of your offers. He is happy to confirm this in writing to me which I can pass onto you as well. Now that you have my personal number, I hope that the lines of communication will be clearer for you and I will be in touch with you again on Monday once the vendor has had a response from the other executor via the solicitor about all of the offers that are currently on the table. Kind regards Neil ScottSales Director
★★★★★ 5/5
TrustpilotWe used Move Residential to sell our…
We used Move Residential to sell our house recently. The whole team have been excellent, from first contact right the way through to completion. Due to the marketing of the property both on housing websites and through prospects we had a number of competing offers within a week of advertising, and we were able to accept an offer that worked great for both parties. All the way through progression we were kept up to date, especially during lockdown, and as soon as we were able, we completed the sale very efficiently. Would definitely recommend, and thanks again to the whole team
Andy · 11 June 2020
Agent replied · 15 June 2024
Hello,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotExcellent Service
Through a long a traumatic process, the sales progression team, especially Rosie have been excellent, ultra professional, helpful and supportive. We would have abandoned the process without their support.
Martin · 17 February 2021
Agent replied · 15 June 2024
Hi Martin,Thank you so much for taking the time to write a review and for your excellent comments on our Sales Progression Team. We really appreciate your feedback, especially regarding Rosie, and wish you all the best in the future!Kind regards,Move Residential
★★★★★ 5/5
TrustpilotReally helpful!
Really helpful and made us as first time buyers feel really comfortable with the process, a special thanks to Megan for all her help on keeping the sale progressing!
Olly · 17 February 2021
Agent replied · 15 June 2024
Hi Olly,Thank you so much for taking the time to write a review and for your fantastic comments on our customer service. We really appreciate your feedback, especially regarding Megan, and wish you all the best in the future!Kind regards,Move Residential
★★★★★ 5/5
TrustpilotGREAT EXPERIENCE
Move Residential have been an absolutely superb & professional company to deal with. I would like to particularly mention Jenni Mitchell & Alec Stewart from the Heswall branch. I was impressed with this company’s marketing as it wasn’t an easy property to sell.Jenni & Alec both worked so diligently and professionally to get my property sale over the line.Nothing was too much trouble for them, and they kept me fully informed at every stage. Their manner was always friendly, courteous, patient, and very thorough.Overall it was a great customer service experience I would like to thank them both very much.I would not hesitate to recommend Move Residential in the future.
Anne · 23 January 2020
Agent replied · 15 June 2024
Dear Anne,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotVery professional and friendly team.
We just bought a property through Move Residential, Allerton Road. David Rigby was our sales manager. He is a very honest, helpful and friendly person. Leanne and Dave helped us to get the best possible mortgage deal. Thanks to all of them!
Mehdi · 4 June 2023
★★★★★ 5/5
TrustpilotJenny and the Move Residential team…
Jenny and the Move Residential team were very helpful during both our property search and purchase; they understood what we were looking for and really supported us during the process. Jenny was in regular contact throughout and really worked effectively to get us a great outcome.
Tom · 24 January 2023
★★★★★ 5/5
TrustpilotGethin, Liam and Jenny.
Gethin, Liam, Jenny and the team were great. We would certainly recommend Move residential if you are thinking of selling your home. We actually sold and bought through them and the experience was made less stressful as they were all approachable and responsive at all times.
Joe · 19 January 2023
★★★★★ 1/5
TrustpilotAllerton lettings branch, terrible experience.
Allerton lettings branch, appalling service. Throughout my year tenancy you ignored my emails and requests for action to be taken about the condition of my property. When you answered the phone you lied and said something would be done and it never was. When I submitted my notice to vacate you tried to fix things so you could pass the place off as liveable to the next tenant. I spent my time and money fixing things in the property so it was safe for my children to live in, none of which is reimbursed. Disgusting level of service from a bunch of smug lazy staff. Do yourself a favour and find another property, do not rent from move residential.
Anthony · 16 September 2019
Agent replied · 15 June 2024
Hi Mr Makin, We're really sorry to hear about your unpleasant experience. This page relates only to our sales office as our lettings operation is a totally separate entity of our business. When we received your review we passed this onto the lettings office.We wish you all the best in the future.Kind Regards,Move Residential - Sales
★★★★★ 1/5
TrustpilotWirral branch - bad experience
Called to arrange a viewing of a property Move Residential were marketing on Monday at 9am to be told they’d contact the vendor and get back to me. By 2pm I’d heard nothing at all so emailed the agent I spoke to directly to let him know my week was filling up with my own viewings and asked if there was any progress. By 4pm the next day I’d still not heard back from the agent so called again and spoke to someone else as the agent I’d dealt with was unavailable. I was told the agent was having difficulty getting hold of the vendor. Whilst I appreciate that may be the case, a simple update informing me of that would have been nice! The agent then emailed me that evening to say they’d spoken to the vendor who was coming back to them with availability in the morning and the agent would call me. Well that was two days ago, I’ve heard nothing and I’m still waiting! Completely put me off buying with these agents and will look elsewhere instead.
Mrs · 12 September 2019
Agent replied · 15 June 2024
Dear Mrs Complin,We’re sorry that you had a frustrating experience with our Wirral branch, we appreciate all feedback, so thank you for taking the time to share your view. When this review was left with us back in September, one of our negotiators got in touch with you immediately to explain the situation. We are sorry for the delay in securing your viewing, however on the rare occasion, that can be out of our control. We always strive to deliver the best in customer service.As you can see on other reviews, we are known and respected for delivering a sterling service.We wish you all the best in the future.Move Residential.
★★★★★ 5/5
TrustpilotOutstanding from start to finish
Outstanding from start to finish. Everyone I spoke with throughout out the house move process was friendly, knowledgeable and able to offer invaluable help and advice. The whole team was very efficient at chasing things up, keeping me up to date at all times and responded to all of my questions (and as this was the first time I have moved home I had many, many questions) quickly and in detail, making whole process far less daunting than I expected it to be. Couldn’t really ask for a more professional, friendly and pro-active team. Very happy to have chosen Move Residential.
Matthew · 12 August 2019
Agent replied · 15 June 2024
Hi Mr Philp,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future! Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotGreat Service
Great service and support in a stressful time. Alex was so helpful and informative and no pressure felt at all compared to other Valuations we'd had previously.
Caroline · 24 April 2024
★★★★★ 5/5
TrustpilotNothing but Praise for Move Tesidential
We have nothing but praise as buyers for Move Residential. They have been totally professional from start to finish during this process. We were informed about an available property by Liam, viewed it the next day and he assisted us in getting an offer accepted. We were assisted in obtaining a mortgage by Move's in house financial brokers David & Sophie and finally Holly from sales progression provided updates on a weekly basis. No stress whatsoever and I would recommend them to anyone. First class service and a very professional Estate Agents.
Paul · 28 March 2019
Agent replied · 15 June 2024
Hi Paul, Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future! Kind regards,Team Move Residential
★★★★★ 1/5
FacebookRented a property out for me a couple of years back. Tennant did not pay any rent after1st month, wrecked the place, paid no gas, elec so everything in serious debt, then when tenancy was up she left with all the keys! Move did nothing about any of this except tell me not to try contact the tenant or I could be done for harassment. Was constantly fobbed of on the phone and they didn’t even attempt to contact the tenants guarantor despite me asking. I was left to deal with the stress, upset and financial aftermath.
Christine · 9 March 2019
Agent replied · 22 February 2025
Hi Christine. We're really sorry to hear about your unpleasant experience. This page relates only to our sales offices as our lettings operation is a totally separate entity of our business. I would be more than happy to point you in the right direction or alternatively if you would like me to, I can ask our lettings manager to contact you personally to discuss your experience with us and try and find a way of remedying the situation. Kind Regards, Move Residential - Sales
★★★★★ 5/5
TrustpilotEfficient And friendly
The best, friendliest service and staff who work hard, and care about their job and their clients. They were so efficient and got the job done quickly. We had been with a different agent prior to this one, who were really disapointing in comparison. As soon as we changed to Move ResidentiaI we could really tell the difference would highly recommend their services over any other agents! Really very impressed with them, and so glad we chose this agent.
Ffred · 5 August 2019
Agent replied · 15 June 2024
Hi Ffred, Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future! Kind regards,Team Move Residential
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
