Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service and suggestion on improvement
The team consistently kept me updated throughout the construction process, and they delivered excellent post-service support. A suggestion for improvement is to enhance the display of remaining days and hours for placing orders and upgrades.
Charles · 27 February 2024
Agent replied · 17 June 2024
Hi Charles, thanks for leaving such a positive review, it is always good to hear! We appreciate your feedback on improvements and will certainly pass this along. We hope you are enjoying your new Redrow home. Many thanks, Danielle
★★★★★ 5/5
TrustpilotPam/Bishop Meadows
Pam, the lady in the sales office, has been so patient and helpful with us and answered every question we had. She was always friendly and bubbly and is a great asset to your team
Helen · 27 February 2024
Agent replied · 17 June 2024
Hi Helen, thanks for taking the time to leave a review. It's always lovely to hear from happy customers. I will pass on your kind comments to Pam. Best wishes, Paul
★★★★★ 5/5
TrustpilotBrian and Peter the north west…
Brian and Peter the north west technicians did a fantastic job of adding more insulation above our garage and to our loft. Very professional and friendly!
Michael · 13 August 2024
Agent replied · 17 June 2024
Hi Michael, thank you so much for your positive comments about Peter. I'll pass your comments along to him, I'm sure he will be thrilled. Many thanks, Shannon
★★★★★ 5/5
TrustpilotWe have Clint from South Midlands…
We have Clint from South Midlands sorting out all sorts of snag list issues at “The Lawns”. He has been very helpful and friendly. And he works neat around the house.
Anne · 15 May 2024
Agent replied · 17 June 2024
Hi Anne, thanks so much for your review and it's great to hear you’re pleased with the service Clint. It would be great if you could let us know which development you live on so we can make sure we pass your kind words back to him. Please do let us know by updating your review or you can reply to the message you should have received from Trustpilot asking for more information. Best wishes, Lewis
★★★★★ 5/5
TrustpilotFlexibility and responsiveness of all…
Flexibility and responsiveness of all the Sales Team valued and appreciated.The Reservation portal did prove problematic via Apple devices but all resolved with the Team’s involvement.
Martin · 6 August 2024
Agent replied · 24 August 2024
We appreciate your kind words and are glad to hear that you found our Sales Team at Harvest Rise to be flexible and responsive. We are sorry to hear about the portal, but we're glad the sales team were on hand to get this resolved for you. Many thanks, Lewis
★★★★★ 5/5
TrustpilotReview of the initial face to face meeting
The sales team are very courteous and informative. They enabled the initial transaction to go smoothly. The site’s viewing was also very useful.
Michael · 18 September 2024
Agent replied · 17 June 2024
Hi Michael, it's always great to hear that the team helped make someone's home buying experience exciting and stress-free and we'll be sure to pass your feedback onto the team at De Clare Gardens. Many thanks, Andrew
★★★★★ 5/5
TrustpilotExcellence
The ease of the website. The professionalism of both the sales members. The clear explanations and the willingness to help me be sure of my decision
Maria · 30 July 2024
Agent replied · 24 August 2024
Hey Maria, thanks for taking the time to leave a review. It's always lovely to hear from happy customers. We’re glad you had such a wonderful experience with us at Bloxham Vale and we look forward to your next visit! Best wishes, Emma
★★★★★ 5/5
TrustpilotGreat job
James the customer care technician visited our home today at the finches halewood to carry out a few jobs, all work carried out was to a excellent standard with no fuss at all thanks
Mr · 29 February 2024
Agent replied · 17 June 2024
Hi Simon, thanks for taking the time to leave a review. It's always lovely to hear from happy customers and James will be so happy to hear you've taken the time to leave this for him. Best wishes, Paul
★★★★★ 5/5
TrustpilotYesterday we were shown around the development at Poppyfields
Yesterday we were shown around the development at Poppyfields, Rotherham, by Dawn Ward and she couldn't have made the experience any smoother. Very knowledgeable and honest with the information regarding house prices and plot availability.
Tom · 5 February 2024
Agent replied · 17 June 2024
Hi Tom, thank you for your review, I'm glad you enjoyed your visit to our Poppy Fields development. I will ensure your comments are passed on & should you require anything further Dawn will be on hand to assist you. Many thanks, Joanne
★★★★★ 5/5
TrustpilotFollowing from the below review
Following from the below review, this is for Yasmin and Sara at Hazel park. They have been absolutely amazing since I have reserved, the best consultants I have ever had to deal with.
Julie · 14 March 2024
Agent replied · 17 June 2024
Thaks once again for another amazing review Julie! Best wishes, Lewis
★★★★★ 5/5
TrustpilotSales staff have been fantastic
Sales staff have been fantastic, site manger introduced himself. So happy with our new home, the quality & design is great. The area is well maintained & lovely to spend time in.
Victoria · 2 April 2024
Agent replied · 17 June 2024
Hey Victoria, thank you for sharing your positive experience! The team over at Plas Ty Draw will be so happy to hear this great feedback! Many thanks, Andrew
★★★★★ 5/5
TrustpilotSuperb fit and finish in our new home
Superb fit and finish in our new home. Great support from the onsite team during our first week in the property.
Christopher · 8 October 2024
Agent replied · 24 August 2024
Hi Christopher, we're so glad to hear that you had a positive experience with our sales team and the My Redrow application. We appreciate your feedback and look forward to welcoming you to your new Redrow home! Best wishes, Lewis
★★★★★ 1/5
TrustpilotNo reply from the builder and contractor
I wrote a bad experience few days ago about the fen didn’t fix since I reported in November 2023. I am living in Leighton Buzzard:LeeStone Park, job ref: HS/1853/189788
LO · 24 May 2024
Agent replied · 17 June 2024
Good morning, we are very sorry for the delay experienced and lack of update received from the divisional team. I can see that the matter was raised with our electricians who are currently reviewing technical drawings to propose a suitable solution for the issue you are experiencing. Our divisional team will be in touch next week with a full update. Once again please accept our apologises. Many thanks, Lewis
★★★★★ 5/5
TrustpilotExcellent customer services
Excellent customer services. Everyone we dealt with were very kind and helpful. When they said they would assist us in every aspect they followed through. Nothing was too much trouble. Would recommend.
Bryan · 26 March 2024
Agent replied · 17 June 2024
Hi Bryan, thanks so much for your review, your recommendation means the world to us! Please don't hesitate to get in touch if there is anything we can help with. Many thanks, Jenny
★★★★★ 5/5
TrustpilotVery pleased with the assistance given to date…..
Customer Service staff at the Berkeley Dene development have, this far, been excellent. All our questions and queries have been answered politely and in a timely manner.
Alison · 27 June 2024
Agent replied · 24 August 2024
Hey Alison, I'm so glad to hear about the service provided to you by our sales team over at Berkeley Dene. Please don't hesitate to reach out should you have any further questions. Best wishes, Lewis
★★★★★ 4/5
TrustpilotJo gave a thorough explanations around…
Jo gave a thorough explanations around all aspects of the home and questions answered. We didn’t feel rushed. A very helpful visit.Hopefully the couple of snags she took pictures of will be resolved.
Anne · 1 March 2024
Agent replied · 17 June 2024
Hi Anne, thanks for the review. The team will ensure that any items highlighted on your home preview are dealt with, I'm pleased it went well and wish you many happy years in your new home! Many thanks, Kevin
★★★★★ 5/5
Trustpilotgrange view
moved into a new redrow 2 bed property on grange view hugglescote very pleased with the build quality great handover from the redrow team all in all 10 of of 10👌
Mark · 9 April 2024
Agent replied · 17 June 2024
Hi Mark, thanks for taking the time to leave us such a good review, it's great to read things like this. All the best in your new home! Many thanks, Agnieszka
★★★★★ 5/5
TrustpilotToby - Westley Green
Toby provided a great and professional service as always today. He was here last month to sort out a few jobs and back again today to finish off some more work. On both occasions he has been very helpful and completed the works to a high standard. Very pleased with it all and also a very approachable person. Thanks for your help Toby.
Ben · 18 September 2020
Agent replied · 24 August 2024
Good afternoon Ben, thank you for taking the time to share your feedback about Toby. Toby is a really valued member of the Customer Services team and I am so delighted to hear you have been so happy with the works and service he has provided you with. If you require any assistance in the future please do not hesitate to contact us. Thanks, Lois
★★★★★ 5/5
TrustpilotWaters Reach Hartford- Darren
Darren came to sort some jobs for me and he couldn’t have been more helpful. He sorted all the job efficiently and offered great advice. Job done to satisfaction.
Taneisha · 14 May 2024
Agent replied · 17 June 2024
Hi Taneisha, thanks so much for sharing! I'll pass your comments along to Darren; I'm sure he'll be thrilled. Please don't hesitate to get in touch if there is anything else we can do to help further. Many thanks, Shannon
★★★★★ 5/5
TrustpilotExcellent experience at Tabley Park
Excellent experience at Tabley Park, Knutsford. Ann and Rachel have been very helpful when choosing a property and this has continued through the buying process.
David · 23 July 2024
Agent replied · 24 August 2024
Hi David, it's great to hear you had such a positive experience at our Tabley Park development. We will be sure to pass on your lovely comments to Ann and Rachel. Many thanks, Shannon
★★★★★ 5/5
TrustpilotGreat service
MJ fixed the blown tape and highlighted other areas that need to be reported. Super helpful and he went above and beyond even painting marks on a nearby wall. Quick and efficient!
Gina · 8 March 2024
Agent replied · 17 June 2024
Hey Gina, thanks so much for taking the time to leave this review for MJ. He will be so happy to hear this. Wishing you all the best, Lewis
★★★★★ 5/5
TrustpilotExcellent service & attribute
Their team (Mona) provides a prompt response (made a long-distance call) for me so that I can select my favorite options in the procurement of house at the last moment. Thank you!
Cheung · 7 March 2024
Agent replied · 17 June 2024
Hi Cheung, thank you so much for taking the time to leave this lovely review for Mona. I'm pleased to read that you had a positive experience with her and she helped you find your future home. If there’s anything else you need from us please get in touch. Wishing you all the best in your new Redrow home journey, Lewis
★★★★★ 5/5
TrustpilotThe Whole experience from viewing to…
The Whole experience from viewing to reservation to completion was stressful but you are guided through each process with patience from the sales team. Just pleased to be in our new home.
H.Duhra · 6 March 2024
Agent replied · 17 June 2024
Hi there, we are very happy we could provide you with a positive experience! Please don't hesitate to get in touch if there is anything we can help with. Best wishes, Michelle
★★★★★ 5/5
TrustpilotMJ was so helpful sorting the issues…
MJ was so helpful sorting the issues with our interior doors! Very approachable and informative. He discussed what he needed to do and explained the reasoning behind it too. Thanks MJ
Joanne · 20 March 2024
Agent replied · 17 June 2024
Hey there Joanne, thanks so much for sharing! I'll be happy to pass along your comments to MJ who will be thrilled to hear this. Feel free to give us a call if you need anything else. Best wishes, Cat
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
