Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 3/5
Trustpilotsales team are very helpful
sales team are very helpful. however they are let down buy the myredrow app, upgrades not showing or unavailable due to build progress when it clearly isn't. i.e. carpets yet house is only at plastering phase.
Stephen · 26 March 2024
Agent replied · 17 June 2024
Hi Stephen, thank you for your kind comments regarding the sales consultants at Ledsham Garden Village, we will be sure to pass this onto them. I am sorry you are experiencing issues with our My Redrow app, we will certainly look into this further. The sales team are always on hand to help and guide you through your journey going forwards. Many thanks, Anna
★★★★★ 5/5
TrustpilotExcellent job by Luke
I have Luke come to my house today for customer care services. He came on time and performed an excellent job with perfect quality. Much appreciated. I live in The Lawns.
Bill · 27 June 2024
Agent replied · 24 August 2024
Hey Bill, thanks so much for letting us know how Luke did after he visited your property. He will be so happy to hear such great feedback. Best wishes, Lewis
★★★★★ 5/5
TrustpilotAmazing customer service
Amazing customer service. Everyone is so very helpful, patient and kind. The build work of the properties looks amazing and I can’t wait till we move into our new family home.
Miss · 25 June 2024
Agent replied · 24 August 2024
Hi Donna, that's great to hear! We can't wait for you to move into your new home on our Harbour View development either ! Best wishes, Rosie
★★★★★ 5/5
TrustpilotMade enquiries on their property at Ash…
Made enquiries on their property at Ash Gardens, Waterlooville and Jo, who is the sales manager was absolutely amazing. She managed expectations and her communication was great.
Omotola · 1 September 2024
Agent replied · 23 October 2024
Hi Omotola, we're so glad to hear about your positive experience with Jo at our Ash Gardens development. We strive to provide exceptional customer service, and we're delighted that Jo was able to deliver on that commitment. Best wishes, Lewis
★★★★★ 5/5
TrustpilotIt is a great website
It is a great website, very good and beneficial features, simple use. You can be able to reach all info in one screen. Brilliant!
Selin · 15 October 2024
Agent replied · 23 October 2024
Good morning Selin, thanks for your review. we are really happy that you find our Redrow website so accessible to use. Redrow prides itself to making the customer journey enjoyable and stress-free. Best wishes, Michelle
★★★★★ 5/5
TrustpilotPeter (north west) _ technician has…
Peter (north west) _ technician has been responsible for sorting out much from our snagging list and we are so grateful for all his help and professionalism with ‘getting it right’. Thank you
Eleanor · 14 May 2024
Agent replied · 17 June 2024
Hey Eleanor, thanks for taking the time out to leave us such a good review. It's great to read things like this. I'll pass your comments along to Peter; I'm sure he'll be thrilled. Many thanks, Jenny
★★★★★ 5/5
TrustpilotSnagging was very efficient …
Pete Henry dealt with my snagging issues really efficiently with zero mess or problems . The work was to a high standard and he was very pleasant to have in my home . Great service
Darryl · 3 April 2024
Agent replied · 17 June 2024
Hi Darryl, thank you for your kind review. I'll pass your comments along to Pete; I'm sure he will be thrilled. Many thanks, Agnieszka
★★★★★ 5/5
TrustpilotSnagging work
Millie came today. Very professional. She has done a very good job of the things she could do. Lot better than the previous person that attended to do the jobs. Thank you
Alison · 30 May 2024
Agent replied · 17 June 2024
Hey Alison, thanks for your praise and kind comments about Millie. I'll pass your comments along to her, I'm sure she will be thrilled. Many thanks, Shannon
★★★★★ 5/5
TrustpilotThe magic pipe noise problem is fixed
Received great service from Gavin (technician for the Bridgewater View) and the pumper. Nice, gentle and attention to the magic pipe noise problem issue was second to none and could not have been more helpful. Thank you!
Kenneth · 22 February 2024
Agent replied · 17 June 2024
Hi Kenneth, thanks so much for taking the time to leave this review for Gavin. I'll be sure to pass on your kind words to him. Many thanks, Lewis
★★★★★ 5/5
TrustpilotCeiling tape renewal …Burcote Park Towcester
Martin arrived on time and explained what he was going to do and how long it would take him. He was professional and did a very good job, he cleaned up as he went along and we are pleased with the results of the work carried out.
Steve · 14 June 2023
Agent replied · 17 June 2024
Hi Steve, thank you for the great feedback. I'll pass your comments along to Martin; I'm sure he'll be thrilled. Many thanks, Gemma
★★★★★ 5/5
TrustpilotPeter Smith (North West)
Absolutely delighted with the service we have received from Peter. He takes time and great care with every job, and he has been so helpful with advice to keep our house in the best condition.
Brendan · 26 March 2024
Agent replied · 17 June 2024
Hey there Brendan, thanks so much for sharing! Peter will be so happy to hear this. Best wishes, Lewis
★★★★★ 5/5
TrustpilotOur dream Home
Clare and Vicki dealt with us in a very helpful way. We found the advice very rewarding and nothing was too much for them. They helped us in every way they could.We appreciate their interest in us.
Terence · 13 February 2024
Agent replied · 17 June 2024
Hey Terence, thank you for taking the time to let us know how we did. Best wishes, Naysha
★★★★★ 5/5
TrustpilotExcellent service
The customer service was brilliant. Thanks to Tash,Bella and the all team.Nice dealing with you.
Olubukola · 7 July 2021
Agent replied · 17 June 2024
Hi Olubukola, thank you for your review! It's always great to hear that the team helped make someone's home buying experience exciting and stress-free and we'll be sure to pass your feedback on. Thanks, Leon
★★★★★ 5/5
TrustpilotMalcom was quick but thorough whilst…
Malcom from the alconbury weald development was quick but thorough whilst doing the painting in our bathrooms near the vents. I am Happy with the finished result of the vent snag
Katie · 7 June 2024
Agent replied · 17 June 2024
Hi Katie, thanks so much for your review and it's great to hear you’re pleased with the service from Malcolm. It would be great if you could let us know which development you live on so we can make sure we pass your kind words back to him. Please do let us know by updating your review or you can reply to the message you should have received from Trustpilot asking for more information. Best wishes, Lewis
★★★★★ 5/5
TrustpilotBlown away by the service from Peter…
Blown away by the service from Peter the technician on the Tabley Park site. Put a job and had another two in my head but he spotted them and sorted them. Absolute credit to your company.
Martyn · 29 February 2024
Agent replied · 17 June 2024
Hey Martyn, thanks for taking the time out to leave us such a good review. It's great to read things like this. I'll pass your comments along to Peter; I'm sure he'll be thrilled. Many thanks, Jenny
★★★★★ 5/5
TrustpilotYasmin & Sara Hazel Park
Yasmin and Sara in the sales office have been great throughout our purchase journey so far. Always responsive, thorough and will go the extra mile to accommodate our questions or requests to ensure our smooth completion.
Thomas · 27 February 2024
Agent replied · 17 June 2024
Hey Thomas, thanks for leaving this review after your visit to Hazel Park. I'll be sure to let Yasmin and Sara know about this! Best wishes, Lewis
★★★★★ 5/5
TrustpilotYour sales assistants at Grace Fields…
Your sales team at Grace Fields Halewood have been excellent. Hillary and Leslie couldn’t have been more helpful! They’ve gone above and beyond with their customer attention and care.
Mr · 9 July 2024
Agent replied · 24 August 2024
Hi Sydney, thank you for your amazing review. We do really appreciate your time by writing your positive experience at our Grace Fields development. We will pass on your kind words to the team. Best wishes, Paul
★★★★★ 5/5
Trustpilottabley park
darren came to fix some snagging and went above and beyond, his eye to detail is fantastic and a true credit to redrow you need more like him!!
Katie · 23 July 2024
Agent replied · 24 August 2024
Hi Katie, thanks so much for letting us know how Darren did after he completed works at your property. He will be thrilled to hear this great feedback! Many thanks, Shannon
★★★★★ 5/5
TrustpilotHeritage fields in Nuneaton
Heritage fields in NuneatonWas met by Sam who was amazing, he was polite, approachable and he gave us all the information that we needed. He has excellent customer service and excellent people skills.
Barbara · 22 April 2024
Agent replied · 17 June 2024
Hey Barbara, thanks for taking the time to leave a review. It's always lovely to hear from happy customers. I'll pass your comments along to Sam; I'm sure he will be thrilled. If you have any further questions, please give us a call. We're always happy to help! Many thanks, Michelle
★★★★★ 5/5
TrustpilotLovely to meet Dawn at Poppy Fields
Lovely to meet Dawn at Poppy Fields, really knew her market and able to quickly identify what house best fit our needs. Hopefully we will see more of her if we get the house!
Alan · 2 April 2024
Agent replied · 17 June 2024
Hi Alan, many thanks for taking the time to leave a lovely review, I will pass on your comments to Dawn who I know will be delighted. If we can be of any further assistance in helping you secure your new Redrow Home please do not hesitate to contact the team at Poppy Fields. Take care, Alison
★★★★★ 5/5
TrustpilotEnquired about a house at Poppy Firld…
Enquired about a house at Poppy Firld and spoke to a lovely lady called Dawn. She’s was very friendly and welcoming and provided me with a lot of information with excellent customer service skills. Would definitely recommend if anyone is looking to buy a house.
Melissa · 16 July 2023
Agent replied · 24 August 2024
Hi Melissa, thank you for the lovely review. It's always great to receive such positive feedback. I will pass your comments onto Dawn who will be really pleased to hear this. If you need anything further, please do not hesitate to contact Dawn, she will be only too happy to help. Many thanks, Joanne
★★★★★ 5/5
TrustpilotThe sales staff at the Knutsford office…
The sales staff at the Knutsford office are 1st class. Whilst it can be a stressful time purchasing a new home effective communication is key in making the house buyer engaged throughout the processMark Poole
Mark · 5 March 2024
Agent replied · 17 June 2024
Hey Mark, thanks so much for taking the time to leave this review. The sales team over at Knutsford will be so happy to hear this! Wishing you all the best, Lewis
★★★★★ 5/5
TrustpilotAmazing service from Fran and Chelby
Amazing service from Fran and Chelby at Tably Green, They understood what our requirements were and made sure that the process was easily understood and much simple for a customer experiance. Highly recommend them to anyone!
Trishal · 13 February 2024
Agent replied · 17 June 2024
Hi Trishal, thank you for your 5 star review. Your wonderful feedback and rating mean a lot to us. I will pass along your kind comments to the team at Tabley Green who I’m sure will be thrilled. Best wishes, Paul
★★★★★ 5/5
TrustpilotBrian and Peter the north west…
Brian and Peter the north west technicians did a fantastic job of adding more insulation above our garage and to our loft. Very professional and friendly!
Michael · 13 August 2024
Agent replied · 17 June 2024
Hi Michael, thank you so much for your positive comments about Peter. I'll pass your comments along to him, I'm sure he will be thrilled. Many thanks, Shannon
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
